Determinants of Customer Satisfaction in Retail Banking Determinants of Customer Satisfaction in Retail Banking (at Customer Bank in Solo, Central Java).
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Based on the calculation of the t test (Table 4), it indicates that thesignificance values among all variables are <0.05, which mean that SERVPERF dimensions including
Based on the results of hypothesis testing on all independent variables showed a significant effect on the dependent, the results of testing the value of adjusted R
This satisfaction research is one of the studies testing the functional association of satisfaction variable with the other variables; product quality, price, promotion and
F Test The F test aims to determine the effect of the independent variable Leadership Style X1, Job Satisfaction X2 on the dependent variable, namely Employee Performance Y the
Aiming to account for the fluctuation of the independent variables in the dependent variable synchronously is the goal of multivariate regression analysis26.The following is how the
Hence, the paper put forward the following hypotheses: H9 Customer satisfaction is significantly related to customer loyalty H10 Customer satisfaction is significantly related to
Table 12 Hypothesis Testing Result No Hypothesis Relationship Variable Coefficient T- Values Hypotheses testing result 1 Price positively influence customer satisfaction 0.126 0.917
Dependent Variable: Customer Satisfaction Based on Table 4 of the T Test Results, it can be concluded that the Five Senses, Feelings, Thinking, Actions and Relationships variables have
