Harbormaster Office and Port Authority Class III Parepare
A. Effectiveness of Services at the Port Authority and Class III Parepare Offices
Service effectiveness is very important in achieving goals in a service. The effectiveness of the Port Authority and Class III Parepare Offices has been implemented for a long time to produce effective and maximum services that are competitive. Employees are required to comply with various regulations regarding effectiveness so that services run optimally. The effectiveness of services at the Port Authority and Class III Parepare Offices is closely related to the state of the human resources contained therein along with the tasks and functions assigned following their main duties and functions. The efficacy of public services is a dynamic situation relating to products, services, people, processes, and the environment in which quality is judged at the moment of delivery.
As a public worker, I understand that the primary responsibility of the government machinery is to deliver the highest level of service to the community. The government established Public Services Law Number 25 of 2009 to give the highest quality service from government personnel. One of the hallmarks of excellent governance as a goal of empowering the state machinery is the provision of high-quality public services. In this sense, increasing the quality of public services is an ongoing endeavor that must be undertaken by all levels of government. One of the hallmarks of excellent governance as a goal of empowering the state machinery is the provision of high-quality public services. In this sense, increasing the quality of public services is an ongoing endeavor that must be undertaken by all government employees. One of the hallmarks of excellent governance as a goal of empowering the state machinery is the provision of high-quality public services. In this sense, increasing the quality of public services is an ongoing endeavor that must be undertaken by all government
51 employees. Serviceability substantially promotes the attainment of organizational goals; the greater the apparatus's ability to carry out its tasks, the more successful the performance of the apparatus.
The indicators of service effectiveness at the Port Authority and Class III Parepare Offices are:
1. Punctuality
Timeliness means that the implementation of public services can be completed within the specified time. This is supported by the ability of the apparatus in completing service tasks, and adequate facilities.
Punctuality in completing work is a major factor. Timeliness is also very important in service, if the service is not on time then the service will not be effective and this greatly affects the satisfaction of the people served. Based on the results of interviews with informants stated that:
“……I think the punctuality of the port officials and the Class III Parepare Port Authority has been very good. Because basically, punctuality is the main foundation for employees to make a job effective (Interview Results November 2021).
Furthermore, the results of interviews with informants stated that:
“…..Timeliness is the basis for maximizing the work done.”
(Interview Results November 2021).
Based on the results of interviews with informants, information was obtained that punctuality has a major influence on the effectiveness of the Port Authority and Class III Parepare Port Authority. If the timeliness is not optimal, then the effectiveness of the service will not be maximized. As for the punctuality in service at the Port Authority and Class III Parepare offices, it is very good. The government established Public Services Law Number 25 of 2009 to give the highest quality service from government personnel. One of the hallmarks of excellent governance as a goal of empowering the state machinery is the provision of high-quality public services. In this sense, increasing the quality of public services is an ongoing endeavor that must be undertaken by all government employees. The principles of good governance, which are the efficacy of the government's role itself, are regulated by Law Number 25 of 2009. Effective public services provided by governments or businesses can help to strengthen democracy and human rights, increase economic prosperity, and social cohesion, reduce poverty, improve environmental protection, use
52 natural resources wisely, and increase trust in government and public administration.
Timeliness of service is connected to clarity and certainty of service since it is also included in the assessment of the success of a service offered to residents; if services are delayed, it will be damaging to the community, particularly residents who utilize services in the office. When service professionals complete the service process swiftly and precisely, service users are pleased. It is appropriate to view this as staff providing services to the demands of service consumers. The correct service is a match between the services offered and the demands of service users, allowing service users' needs to be effectively addressed and, eventually, community satisfaction to be reached.
Fast and exact service is essential as a type of responsiveness to service consumers, but the service must also be done correctly. If the employee provided service swiftly and fully, the service employee performed his tasks professionally, and service consumers were satisfied. Assurance involves employees' knowledge, skill, courtesy, and trust, which are devoid of danger, risk, and uncertainty. A guarantee is a community's protective endeavor for its inhabitants against hazards that, if they arise, will disturb the order of existence.
2. Motivation
Leaders can encourage their subordinates through attention to their sensitive needs and goals. The more motivated employees to work positively, the better the performance and services provided.
Motivation is also part of a way to get effective and maximum results according to the desired goals.
Based on the results of interviews with informants regarding motivation at the Class III Parepare Harbor Authority and Port Authority offices, the informants stated that:
"……I think motivation is very important in every job, we always motivate every employee so that the services carried out run effectively by their respective duties. (Interview Results November 2021).
Based on the results of interviews conducted, information obtained from the leadership always motivates employees at the Port Authority and Class III Parepare Office. Motivation is very important
53 in every job done so that services run effectively and bring satisfaction to the service user community.
3. Supervision
Supervision is very important to do, with supervision, employee performance can be continuously monitored and this can minimize the risk of errors in carrying out tasks. Supervision is carried out at the Port Authority Office and Class III Parepare Port Authority which is always carried out. Based on the results of interviews with informants stated that:
''……Supervision at the Port Authority and Class III Parepare Office has been carried out and has been carried out well, this is done for the sake of service effectiveness and to avoid errors in the implementation of tasks''. (Interview Results November 2021).
Furthermore, the results of interviews with informants stated that;
''……Supervision has been carried out to the maximum so that employees are well controlled''. (Interview Results November 2021).
Based on the results of interviews with informants, information was obtained that supervision was always carried out on employees at the Port Authority and Class III Parepare Offices for the sake of service effectiveness. Every society's demands now include public services.
Every public bureaucracy must try to deliver the highest quality service to the community of service users.
B. Factors Affecting the Effectiveness of Public Services of the Port