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INFORMATION TECHNOLOGY SERVICES BASED ON ITIL V3 2011 FRAMEWORK (CASE STUDY : DPTSI ITS)

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Tahun akademik: 2019

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Academic year: 2019

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Gambar

Tabel 2.1. Penelitian sebelumnya

Tabel 2.2. Contoh proses pada MLTI

Gambar 2.3. ITIL Lifecycle [20]

Tabel 2.3. Konten SLA [32]

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PENUTUP Perancangan Studi Kasus Menggali Aspek Kebutuhan Layanan INFORMATION TECHNOLOGY SERVICES BASED ON ITIL V3 2011 FRAMEWORK (CASE STUDY : DPTSI ITS)

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