WHISTLEBLOWING SYSTEM

CHRISTIAN ANDREAS Service Strategy &

18. WHISTLEBLOWING SYSTEM

Sebagai bentuk komitmen Danamon untuk menerapkan tata kelola perusahaan yang baik dan memastikan praktik bisnis yang berintegritas, Danamon mengimplementasikan Whistleblowing System melalui Kebijakan Whistleblower (Surat Keputusan Direksi No. DIR-COMP-025 tanggal 07 Desember 2011).

Whistleblowing System merupakan jalur komunikasi karyawan, nasabah, vendor, agensi pihak ketiga, dan pihak-pihak lainnya dalam melaporkan kejadian- kejadian yang diduga berhubungan dengan tindakan fraud, kriminal, pelanggaran ketentuan perusahaan dan pelanggaran kode etik yang melibatkan karyawan Danamon dan/atau pihak-pihak yang mempunyai hubungan dengan Danamon. Keberadaan Whistleblowing System diharapkan dapat mendorong semua pihak untuk melaporkan pelanggaran tanpa disertai rasa takut akan menjadi korban, diskriminasi, atau mengalami kerugian.

Kebijakan Whistleblower

Kebijakan whistleblower Bank ditetapkan melalui Surat Keputusan Direksi No. Kep: DIR-COMP-025. Kebijakan

2. Employee-External Party Relationship, which covers:

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Third party relationship

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Gift sending/receive

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Entertainment

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Protection and utilization of the proprietary rights of customers, relations and partners

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Bribery

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Activitites outside the Company 3. Relationship Between Employees

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Teamwork ethics

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Inter-employees marriage

Code of Conduct Implementation

Danamon requires all employees to incorporate the Code of Conduct. Employees are also obligated to report to their direct supervisors, Leader of Working Unit and/or respective HR division in the event of Code of Conduct violation, or attempt of violation. Further, Leaders of Working Unit is expected to socialize the Code of Conduct to other employees under his/her unit.

As part of Code of Conduct enforcement, Danamon has the Conde of Conduct Statement Letter to be signed by each employee and submitted to HR Division at the Head/Regional Office. Code of conduct is also part of performance appraisal indicators for employees, conducted every semester.

18. WHISTLEBLOWING SYSTEM

As part of the Danamon’s commitment to implement good corporate governance and ensure that its business practices are executed with integrity, Danamon established Whistleblowing System through Whistleblower Policy (Board of Directors Resolution Letter No. DIR-COMP-025 dated 07 Desember 2011). Whistleblowing System is a platform for employees, customers, vendors, third party agencies, and other parties, to report incidents that potentially pertain to fraud, criminal acts, or violations of Danamon’s regulations and code of conducts, which involve Danamon’s employees or other parties related to Danamon. Whistleblowing System is expected to encourage all parties to report the violations without fear of being victimized, discriminated, or suffer any kind of damages.

Whistleblower Policy

Danamon’s whistleblower policy is established through Board of Directors Resolution Letter No. Kep: DIR-

dilaporkan akan dilakukan proses due diligence atau proses investigasi lebih lanjut. Kebijakan ini berlaku tidak hanya bagi seluruh karyawan tetapi juga berlaku bagi Direksi, Komisaris, Pihak Independen atau Pihak Ketiga Lainnya.

Kebijakan whistleblower juga diharapkan dapat mendorong check & balances dari semua pihak sehingga dapat menumbuhkan kesadaran bagi seluruh pihak di Danamon untuk tidak melakukan kecurangan, pelanggaran, maupun penyalahgunaan wewenang. Pelaksanaan kebijakan yang konsisten dan tegas akan menjadi salah satu upaya untuk menjaga kesinambungan praktik bisnis yang bersih, patuh terhadap peraturan perundangan dan menjunjung tinggi etika di Bank.

Cara Penyampaian Laporan Pelanggaran Penyampaian laporan pelanggaran dapat dilakukan oleh pelapor (karyawan atau pihak ketiga) melalui jalur komunikasi faks atau email yang ditujukan kepada:

Satuan Kerja Audit Internal / Internal Audit Unit

Divisi Sumber Daya Manusia/ Satuan Kerja Kepatuhan

Human Resources Division/Compliance Unit No Fax: +62 21 25505950

Email: fraud@danamon.co.id Email: whistleblower@danamon.co.id

Apabila pelanggaran, atau potensi pelanggaran, dilakukan oleh anggota Dewan Komisaris atau Direksi, maka selain melalui jalur komunikasi di atas pelapor dapat pula menyampaikan laporan secara tertulis melalui surat tertutup yang ditujukan kepada Ketua Komite Audit (Komisaris Independen).

Pelapor tidak wajib menyertakan identitasnya. Namun, untuk memudahkan proses identifikasi, laporan perlu dilengkapi dengan:

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Nama yang diindikasikan terlibat pelanggaran atau potensi pelanggaran

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Kronologi kejadian

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Waktu dan tempat kejadian Perlindungan Bagi Pelapor

Danamon mempunyai komitmen dalam memberikan perlindungan kepada pelapor. Perlindungan pelapor diberikan untuk menumbuhkan rasa aman dan mendorong pelapor untuk berani melaporkan pelanggaran. Perlindungan kepada pelapor diberikan dalam bentuk:

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Perlindungan kerahasiaan identitas pelapor termasuk informasi yang dapat digunakan untuk menghubungi pelapor.

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Perlindungan atas tindakan balasan dari terlapor atau pihak lain yang mempunyai kepentingan

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Perlindungan dari tekanan, hak-hak sebagai

karyawan, gugatan hukum, harta benda hingga tindakan fisik.

will be responded with due diligence process, or further investigation. The policy applies not only to Danamon’s employees, but also BoD, BoC, Independent Parties, and other Third Parties.

In addition, whistleblower policy is expected to drive check and balances practice from all parties. It would also raise awareness within Danamon to not commit fraud, violation, or abuse of authority. Consistent and rigorous implementation of the policy is part of Danamon’s efforts to maintain the sustainability of its business with integrity, as well as compliance to laws and regulations, and Danamon’s code of conduct.

Reporting Procedure

Informants (employees or third parties) can convey their reports through fax or e-mail, to:

In the event that violations, or potential violations, are committed by members of the BoC or BoD, aside from the above reporting channel informants are also required to submit written report via sealed envelop to the Head of Audit Committee (Independent Commissioner).

Informants are not required to state their identity. For the purpose of identification process, however, the report shall be completed with:

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Name of individuals suspected to be involved in violations or potential violations

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Chronology of event

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Time and location of event

Informant Protection

Danamon is committed to provide protection to the informants. The objective of informant protection is to provide assurances, and encourage informants to report violations. Protection are provided in the following forms:

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Identity protection, including any information that would lead to contacting the informant.

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Protection from countermeasure from reported individuals, or other parties with interests

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Protection from pressure, protecting employee rights, legal aid, property protection, as well as physical protection.

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Perlindungan tidak hanya untuk pelapor tetapi dapat juga diperluas sampai kepada anggota keluarga pelapor.

Selain perlindungan di atas, Danamon juga akan menyediakan perlindungan hukum sejalan dengan ketentuan dan peraturan perundangan yang berlaku meliputi perlindungan dari tuntutan pidana dan/atau perdata serta perlindungan atas keamanan pribadi dan/atau keluarga pelapor dari ancaman fisik dan/atau mental.

Proses Penanganan Pengaduan dan Pihak Yang Mengelola Pengaduan

Laporan dari Pelapor Report from informant

Evaluasi laporan oleh SKAI, SDM dan/ atau Satuan Kerja Kepatuhan Report evaluation by internal audit unit

and/or Compliance Unit

Ekskalasi kepada pihak lain Escalation to other parties

Melanjutkan Investigasi Continue Investigation

Investigasi oleh Tim Investigasi Internal yang Independen dan

Profesional Investigation conducted by Independent and Professional

Internal Investigation team

Hasil Investigasi dalam bentuk Laporan Hasil Investigasi Report of Investigation Result

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Protection applies not only for informants, but may also be extended to the family members of informant

Aside from the above protection, Danamon also provides legal protection in accordance to prevailing laws and regulations. Legal protection includes protection from civil and/or criminal lawsuit as well as protection for personal/family safety from physical/mental threats.

Procedure of Reporting Handling and Unit Responsible to Manage Reports

All reports are evaluated to determine follow up actions of either further investigation or escalation to relevant parties. Investigation process is conducted objectively by applying the presumption of innocence.

Investigation report is the conclusion of investigation process, and is used as basis of decision making to imposing action and/or penalty. Individuals whose violations are proven will be sanctioned in accordance to prevailing regulations and/or Danamon’s internal policy. To maintain objectivity, penalty is imposed by Fraud Committee at the Head Office and Regional levels.

Investigation report is documented monthly and reported regularly to the BoD and Audit Committee.

Result of Reporting Follow-Up

Whistleblower policy implementation is deemed effective to disclose frauds.

In 2012, there were a total of 68 frauds reported through whistleblowing channel. Following investigations, 37% (25 reports) were proven as violations and frauds.

19. PROVISION OF FUND TO RELATED PARTIES