Importance/Satisfaction – Creating Vibrant Communities
Importance 18-24 25-34 35-44 45-54 55-64 65-74 75+
Library services 3.68 3.26 3.79 3.28 2.92 2.84 2.72
Community centres and community halls 3.10 2.92 3.19 3.03 2.62 2.45 2.51
Youth facilities, e.g. skate parks 2.48 2.95 3.08 2.53 2.08 2.01 1.84
Services and facilities for older people 3.30 2.91 3.09 3.14 3.32 3.63 3.72 Emergency services, e.g. SES and Rural Fire
Service 4.15 4.62 4.52 4.39 4.38 4.43 4.48
Support for volunteer organisations 3.68 3.86 3.97 3.79 3.87 4.01 3.92
Council provision of local community events 3.35 3.74 3.74 3.59 3.42 3.44 3.25
Playgrounds/play equipment 3.55 4.29 4.45 3.56 3.57 3.31 2.72
Ovals and sporting facilities 4.35 4.24 4.35 4.19 3.82 3.63 3.02
Lighting of public areas 4.25 4.53 4.28 4.26 4.26 4.19 4.08
Provision of public toilets 3.65 4.06 4.03 3.97 3.82 3.87 3.49
Parks and gardens 3.98 4.24 4.23 4.20 4.25 4.13 4.38
Aquatic centre 3.43 3.44 3.76 3.45 3.16 3.11 2.70
Recreation/Performing Arts Centre 3.43 2.94 3.34 3.26 3.34 3.17 3.12
Importance Male Female Overall
Library services 3.06 3.52 3.29
Community centres and community halls 2.75 3.05 2.90
Youth facilities, e.g. skate parks 2.45 2.61 2.53
Services and facilities for older people 3.22 3.24 3.23
Emergency services, e.g. SES and Rural Fire Service 4.34 4.51 4.43
Support for volunteer organisations 3.71 4.02 3.87
Council provision of local community events 3.40 3.69 3.55
Playgrounds/play equipment 3.69 3.85 3.77
Ovals and sporting facilities 4.05 4.08 4.07
Lighting of public areas 4.16 4.40 4.28
Provision of public toilets 3.64 4.13 3.89
Parks and gardens 4.03 4.35 4.20
Aquatic centre 3.21 3.55 3.38
Recreation/Performing Arts Centre 3.04 3.45 3.25
Mean ratings: 1 = not at all important, 5 = very important
= A significantly higher level of importance (by group)
= A significantly lower level of importance (by group)
Importance/Satisfaction – Creating Vibrant Communities
Satisfaction 18-24 25-34 35-44 45-54 55-64 65-74 75+
Library services 4.00 4.06 4.35 4.25 4.35 4.41 4.41
Community centres and community halls 4.07 3.71 3.81 3.96 3.76 4.18 4.09
Youth facilities, e.g. skate parks 3.55 3.21 3.62 3.43 3.24 3.73 4.11
Services and facilities for older people 3.56 3.42 3.79 3.54 3.59 3.98 4.33 Emergency services, e.g. SES and Rural Fire
Service 4.16 4.35 4.31 4.34 4.40 4.57 4.74
Support for volunteer organisations 3.70 3.97 3.95 3.91 3.97 4.39 4.44
Council provision of local community events 3.81 3.87 3.80 3.75 3.83 4.09 4.48
Playgrounds/play equipment 3.62 3.70 3.75 3.66 3.80 4.12 4.45
Ovals and sporting facilities 4.00 3.82 3.87 3.83 3.94 4.30 4.50
Lighting of public areas 3.53 3.40 3.43 3.23 3.56 3.70 3.88
Provision of public toilets 3.20 2.91 2.94 2.86 3.09 3.41 3.41
Parks and gardens 3.67 3.85 3.84 3.74 3.89 4.09 4.35
Aquatic centre 4.19 3.26 3.49 3.46 3.70 3.93 4.11
Recreation/Performing Arts Centre 3.00 3.50 3.62 3.67 3.42 3.76 4.39
Satisfaction Male Female Overall
Library services 4.18 4.29 4.24
Community centres and community halls 3.88 3.90 3.89
Youth facilities, e.g. skate parks 3.61 3.37 3.48
Services and facilities for older people 3.81 3.60 3.70
Emergency services, e.g. SES and Rural Fire Service 4.32 4.41 4.37
Support for volunteer organisations 4.13 3.89 4.00
Council provision of local community events 3.94 3.81 3.87
Playgrounds/play equipment 3.82 3.73 3.77
Ovals and sporting facilities 3.97 3.90 3.94
Lighting of public areas 3.53 3.41 3.47
Provision of public toilets 3.08 3.00 3.03
Parks and gardens 3.88 3.86 3.87
Aquatic centre 3.76 3.49 3.61
Recreation/Performing Arts Centre 3.52 3.58 3.55
Mean ratings: 1 = not at all satisfied, 5 = very satisfied
= A significantly higher level of satisfaction (by group)
= A significantly lower level of satisfaction (by group)
Importance/Satisfaction – Creating Vibrant Communities
216 22% 103 10% 157 16% 220 22% 304 30% 1000 100%
218 22% 149 15% 294 29% 193 19% 147 15% 1000 100%
385 38% 143 14% 185 18% 132 13% 156 16% 1000 100%
208 21% 112 11% 192 19% 221 22% 268 27% 1000 100%
40 4% 18 2% 70 7% 219 22% 653 65% 1000 100%
75 8% 65 6% 183 18% 272 27% 405 40% 1000 100%
85 9% 90 9% 278 28% 284 28% 263 26% 1000 100%
128 13% 64 6% 141 14% 241 24% 426 43% 1000 100%
74 7% 47 5% 115 12% 268 27% 496 50% 1000 100%
35 3% 29 3% 116 12% 260 26% 561 56% 1000 100%
66 7% 56 6% 217 22% 242 24% 419 42% 1000 100%
21 2% 30 3% 153 15% 324 32% 472 47% 1000 100%
162 16% 99 10% 230 23% 212 21% 298 30% 1000 100%
151 15% 117 12% 273 27% 251 25% 207 21% 1000 100%
Library services Community centres and community halls Youth facilities, e.g. skate parks
Services and facilities for older people
Emergency services, e.g.
SES and R ural Fire Service Support for volunteer organisations
Council provision of local community events Playgrounds/play equipment Ovals and sporting facilities
Lighting of public areas Provision of public toilets Parks and gardens Aquatic centre
Recreation/Performing Arts Centre
N Row %
Not at all important
N Row %
Not very important
N Row %
Somewhat important
N Row %
Important
N Row %
Very important
N Row %
Total
3 1% 12 2% 55 11% 232 45% 212 41% 513 100%
8 2% 14 4% 71 22% 142 44% 88 27% 322 100%
18 6% 37 14% 69 25% 97 36% 53 19% 274 100%
13 3% 23 5% 134 32% 162 38% 90 21% 422 100%
4 0% 9 1% 76 10% 299 38% 391 50% 779 100%
8 1% 19 3% 144 23% 248 40% 205 33% 623 100%
11 2% 32 6% 106 20% 252 47% 132 25% 534 100%
22 3% 59 9% 142 22% 254 39% 177 27% 653 100%
20 3% 39 5% 150 20% 303 40% 241 32% 754 100%
29 4% 107 13% 280 34% 256 31% 145 18% 817 100%
54 8% 150 23% 237 37% 122 19% 79 12% 641 100%
14 2% 34 4% 179 23% 385 48% 183 23% 794 100%
38 8% 43 9% 112 23% 170 35% 122 25% 484 100%
23 5% 33 8% 132 31% 168 39% 74 17% 429 100%
Library services Community centres and community halls Youth facilities, e.g. skate parks
Services and facilities for older people
Emergency services, e.g.
SES and R ural Fire Service Support for volunteer organisations
Council provision of local community events Playgrounds/play equipment Ovals and sporting facilities
Lighting of public areas Provision of public toilets Parks and gardens Aquatic centre
Recreation/Performing Arts Centre
N Row %
Not at all satisfied
N Row %
Not very satisfied
N Row %
Somewhat satisfied
N Row %
Satisfied
N Row %
Very satisfied
N Row %
Total
Importance/Satisfaction – Valuing Our Environment
Importance 18-24 25-34 35-44 45-54 55-64 65-74 75+
Preservation of sensitive environmental areas 3.90 3.92 4.00 4.08 4.05 4.05 4.09
Preservation of permanent open space 3.60 4.11 4.26 4.22 4.31 4.30 4.30
Water quality 4.33 4.62 4.60 4.37 4.45 4.41 4.41
Air quality 4.43 4.65 4.63 4.52 4.62 4.52 4.54
Management of noise pollution 4.13 4.26 4.26 4.18 4.26 4.21 4.34
Preservation of plants and animals in their
natural habitat 4.13 4.15 4.30 4.22 4.25 4.26 4.31
Bushland regeneration and weed control 3.65 4.20 4.20 4.20 4.25 4.34 4.39
Domestic garbage collection 4.50 4.79 4.75 4.73 4.73 4.84 4.88
Recycling collection 4.53 4.79 4.76 4.70 4.73 4.83 4.92
Garden organic collection 3.93 4.38 4.54 4.45 4.48 4.66 4.81
On call kerbside service 4.05 4.26 4.42 4.50 4.50 4.51 4.55
Importance Male Female Overall
Preservation of sensitive environmental areas 3.86 4.15 4.01
Preservation of permanent open space 4.08 4.24 4.16
Water quality 4.36 4.57 4.47
Air quality 4.48 4.65 4.57
Management of noise pollution 4.14 4.31 4.23
Preservation of plants and animals in their natural habitat 4.04 4.41 4.23
Bushland regeneration and weed control 4.04 4.28 4.16
Domestic garbage collection 4.71 4.75 4.73
Recycling collection 4.70 4.76 4.73
Garden organic collection 4.34 4.53 4.44
On call kerbside service 4.33 4.46 4.40
Mean ratings: 1 = not at all important, 5 = very important
= A significantly higher level of importance (by group)
= A significantly lower level of importance (by group)
Importance/Satisfaction – Valuing Our Environment
Satisfaction 18-24 25-34 35-44 45-54 55-64 65-74 75+
Preservation of sensitive environmental areas 3.54 3.84 3.74 3.66 3.67 3.94 4.15
Preservation of permanent open space 3.30 3.68 3.65 3.51 3.53 3.84 4.23
Water quality 4.00 4.18 3.92 3.72 3.79 4.12 4.31
Air quality 4.28 4.21 3.93 3.91 3.97 4.26 4.20
Management of noise pollution 3.65 3.63 3.75 3.24 3.49 3.63 3.75
Preservation of plants and animals in their
natural habitat 3.93 3.92 3.75 3.52 3.72 3.95 4.23
Bushland regeneration and weed control 3.90 3.55 3.55 3.31 3.54 3.74 4.10
Domestic garbage collection 4.23 4.10 4.28 4.28 4.48 4.73 4.85
Recycling collection 4.57 4.29 4.32 4.28 4.55 4.69 4.88
Garden organic collection 4.60 4.33 4.19 4.11 4.54 4.58 4.80
On call kerbside service 4.04 4.00 4.14 3.73 3.80 4.22 4.33
Satisfaction Male Female Overall
Preservation of sensitive environmental areas 3.79 3.71 3.75
Preservation of permanent open space 3.70 3.56 3.63
Water quality 3.96 3.94 3.95
Air quality 4.15 3.98 4.06
Management of noise pollution 3.57 3.56 3.56
Preservation of plants and animals in their natural habitat 3.85 3.74 3.79
Bushland regeneration and weed control 3.58 3.59 3.59
Domestic garbage collection 4.42 4.31 4.36
Recycling collection 4.46 4.43 4.45
Garden organic collection 4.39 4.35 4.37
On call kerbside service 4.04 3.93 3.98
Mean ratings: 1 = not at all satisfied, 5 = very satisfied
= A significantly higher level of satisfaction (by group)
= A significantly lower level of satisfaction (by group)
Importance/Satisfaction – Valuing Our Environment
49 5% 45 4% 178 18% 301 30% 426 43% 1000 100%
31 3% 30 3% 167 17% 289 29% 483 48% 1000 100%
24 2% 16 2% 95 9% 196 20% 669 67% 1000 100%
18 2% 8 1% 81 8% 175 17% 718 72% 1000 100%
26 3% 28 3% 148 15% 292 29% 506 51% 1000 100%
28 3% 27 3% 153 15% 270 27% 522 52% 1000 100%
28 3% 40 4% 155 15% 292 29% 485 48% 1000 100%
5 1% 3 0% 40 4% 161 16% 792 79% 1000 100%
5 1% 4 0% 36 4% 165 16% 791 79% 1000 100%
38 4% 28 3% 83 8% 159 16% 692 69% 1000 100%
26 3% 25 3% 111 11% 202 20% 636 64% 1000 100%
Preservation of sensitive environmental areas Preservation of permanent open space W ater quality
Air quality
Management of noise pollution
Preservation of plants and animals in their natural habitat Bushland regeneration and weed control Domest garbage collection
Recycling collection Garden organice collection
On call kerbside service
N Row %
Not at all important
N Row %
Not very important
N Row %
Somewhat important
N Row %
Important
N Row %
Very important
N Row %
Total
13 2% 49 7% 178 25% 323 46% 139 20% 703 100%
27 4% 68 9% 223 29% 283 37% 159 21% 760 100%
11 1% 62 7% 189 22% 287 34% 303 36% 852 100%
15 2% 38 4% 154 17% 347 39% 334 38% 889 100%
38 5% 97 12% 215 27% 262 33% 179 23% 791 100%
14 2% 49 6% 219 28% 298 38% 196 25% 775 100%
30 4% 75 10% 223 30% 274 36% 152 20% 754 100%
16 2% 41 4% 86 9% 247 26% 558 59% 947 100%
17 2% 27 3% 62 7% 255 27% 592 62% 954 100%
26 3% 32 4% 59 7% 214 25% 514 61% 845 100%
60 7% 54 7% 122 15% 183 22% 400 49% 820 100%
Preservation of sensitive environmental areas Preservation of permanent open space W ater quality
Air quality
Management of noise pollution
Preservation of plants and animals in their natural habitat Bushland regeneration and weed control Domest garbage collection
Recycling collection Garden organice collection
On call kerbside service
N Row %
Not at all satisfied
N Row %
Not very satisfied
N Row %
Somewhat satisfied
N Row %
Satisfied
N Row %
Very satisfied
N Row %
Total
Importance/Satisfaction – Balanced Urban Growth
Importance 18-24 25-34 35-44 45-54 55-64 65-74 75+
Maintaining the condition of residential (local)
roads 4.63 4.74 4.70 4.70 4.65 4.63 4.56
Maintaining the condition of footpaths and
cycleways 4.33 4.58 4.54 4.38 4.39 4.45 4.53
Traffic parking enforcement 3.38 3.29 3.55 3.48 3.60 3.90 4.06
Overall zoning of the Shire 3.60 3.95 3.89 4.10 4.18 4.23 3.85
Range of shopping facilities 4.23 4.39 4.27 4.24 4.36 4.41 4.65
Protection of heritage values and buildings 3.65 3.89 4.07 3.99 4.14 4.26 4.33 Low density housing developments, e.g. single
houses, villas 3.68 4.08 3.99 3.92 4.13 4.21 4.13
Medium density housing developments, e.g.
apartments 3.03 3.06 2.90 3.07 3.24 3.13 3.34
Streetscape appearance 4.10 4.15 4.22 4.12 4.31 4.23 4.32
Health inspections of food premises,
hairdressers, etc. 4.38 4.42 4.37 4.37 4.50 4.37 4.13
Pet and animal management/control 3.73 4.12 4.03 4.02 4.09 4.23 3.95
Importance Male Female Overall
Maintaining the condition of residential (local) roads 4.58 4.77 4.68 Maintaining the condition of footpaths and cycleways 4.28 4.62 4.45
Traffic parking enforcement 3.36 3.73 3.55
Overall zoning of the Shire 3.92 4.05 3.99
Range of shopping facilities 4.21 4.44 4.33
Protection of heritage values and buildings 3.87 4.17 4.02
Low density housing developments, e.g. single houses, villas 3.90 4.09 4.00 Medium density housing developments, e.g. apartments 3.06 3.10 3.08
Streetscape appearance 4.11 4.28 4.20
Health inspections of food premises, hairdressers, etc. 4.27 4.50 4.39
Pet and animal management/control 3.85 4.20 4.03
Mean ratings: 1 = not at all important, 5 = very important
= A significantly higher level of importance (by group)
= A significantly lower level of importance (by group)
Importance/Satisfaction – Balanced Urban Growth
Satisfaction 18-24 25-34 35-44 45-54 55-64 65-74 75+
Maintaining the condition of residential (local)
roads 2.95 2.97 3.05 2.79 2.89 3.19 3.30
Maintaining the condition of footpaths and
cycleways 3.22 3.13 3.28 3.04 3.19 3.36 3.30
Traffic parking enforcement 3.79 3.57 3.31 3.25 3.37 3.41 3.28
Overall zoning of the Shire 3.89 3.77 3.48 3.32 3.20 3.63 3.83
Range of shopping facilities 4.21 4.23 4.19 4.16 4.19 4.37 4.57
Protection of heritage values and buildings 4.04 4.02 3.80 3.66 3.60 3.99 4.14 Low density housing developments, e.g. single
houses, villas 3.45 3.54 3.31 3.27 3.19 3.45 3.54
Medium density housing developments, e.g.
apartments 3.40 3.73 3.08 3.04 3.19 3.38 3.68
Streetscape appearance 3.97 3.89 3.60 3.43 3.46 3.57 3.87
Health inspections of food premises,
hairdressers, etc. 3.91 3.84 3.77 3.63 3.68 3.79 3.83
Pet and animal management/control 3.65 3.87 3.75 3.65 3.86 3.79 3.96
Satisfaction Male Female Overall
Maintaining the condition of residential (local) roads 3.06 2.90 2.97 Maintaining the condition of footpaths and cycleways 3.36 3.06 3.20
Traffic parking enforcement 3.49 3.31 3.39
Overall zoning of the Shire 3.53 3.47 3.50
Range of shopping facilities 4.20 4.27 4.24
Protection of heritage values and buildings 3.90 3.79 3.84
Low density housing developments, e.g. single houses, villas 3.43 3.29 3.36 Medium density housing developments, e.g. apartments 3.34 3.25 3.30
Streetscape appearance 3.70 3.58 3.64
Health inspections of food premises, hairdressers, etc. 3.82 3.70 3.76
Pet and animal management/control 3.79 3.76 3.77
Mean ratings: 1 = not at all satisfied, 5 = very satisfied
= A significantly higher level of satisfaction (by group)
= A significantly lower level of satisfaction (by group)
Importance/Satisfaction – Balanced Urban Growth
5 0% 12 1% 38 4% 193 19% 752 75% 1000 100%
13 1% 21 2% 94 9% 244 24% 627 63% 1000 100%
96 10% 82 8% 307 31% 208 21% 307 31% 1000 100%
46 5% 43 4% 229 23% 244 24% 438 44% 1000 100%
11 1% 16 2% 132 13% 316 32% 525 53% 1000 100%
30 3% 59 6% 201 20% 281 28% 429 43% 1000 100%
37 4% 68 7% 196 20% 254 25% 445 44% 1000 100%
154 15% 144 14% 344 34% 183 18% 175 17% 1000 100%
14 1% 24 2% 149 15% 372 37% 440 44% 1000 100%
20 2% 30 3% 108 11% 227 23% 615 62% 1000 100%
25 2% 59 6% 210 21% 276 28% 431 43% 1000 100%
Main taining th e condition of residential (local) roads Main taining th e condition of footpaths and cycleways Traffic parking enforcement
Overall zoning of the Sh ire Range of shopping facilities
Protection of heritage values and buildings Low density housing developments, e.g. single houses, villas
Medium density housing developments, e.g.
apartments
Streetscape appearance Health inspections of food premises, hairdressers, etc.
Pet and animal management/con trol
N Row %
Not at all important
N Row %
Not very important
N Row %
Somewhat important
N Row %
Important
N Row %
Very important
N Row %
Total
120 13% 192 20% 331 35% 198 21% 105 11% 945 100%
72 8% 152 18% 293 34% 232 27% 118 14% 867 100%
42 8% 66 13% 147 29% 153 30% 99 19% 508 100%
40 6% 85 13% 179 27% 229 34% 136 20% 670 100%
3 0% 32 4% 96 12% 337 40% 366 44% 834 100%
21 3% 33 5% 165 24% 295 42% 181 26% 695 100%
49 7% 103 15% 216 31% 203 29% 123 18% 694 100%
31 9% 59 17% 100 28% 100 28% 62 18% 351 100%
18 2% 79 10% 240 30% 308 38% 161 20% 805 100%
14 2% 49 6% 214 28% 315 41% 169 22% 761 100%
30 4% 44 6% 147 22% 291 43% 168 25% 680 100%
Main taining th e condition of residential (local) roads Main taining th e condition of footpaths and cycleways Traffic parking enforcement
Overall zoning of the Sh ire Range of shopping facilities
Protection of heritage values and buildings Low density housing developments, e.g. single houses, villas
Medium density housing developments, e.g.
apartments
Streetscape appearance Health inspections of food premises, hairdressers, etc.
Pet and animal management/con trol
N Row %
Not at all satisfied
N Row %
Not very satisfied
N Row %
Somewhat satisfied
N Row %
Satisfied
N Row %
Very satisfied
N Row %
Total
Importance/Satisfaction – Building A Modern Local Economy
Importance 18-24 25-34 35-44 45-54 55-64 65-74 75+
Town centre and village atmosphere 3.95 4.18 4.06 4.06 4.09 4.16 4.31
Commercial building developments, e.g.
industry, shopping centres, offices 3.55 3.79 3.66 3.63 3.90 3.69 3.75
Generating local employment opportunities 4.30 4.41 4.32 4.40 4.35 4.22 3.95
Importance Male Female Overall
Town centre and village atmosphere 3.98 4.20 4.09
Commercial building developments, e.g. industry, shopping centres, offices 3.66 3.75 3.71
Generating local employment opportunities 4.18 4.45 4.32
Satisfaction 18-24 25-34 35-44 45-54 55-64 65-74 75+
Town centre and village atmosphere 3.96 4.00 3.90 3.74 3.78 4.02 4.08
Commercial building developments, e.g.
industry, shopping centres, offices 4.05 3.78 3.83 3.72 3.67 3.94 3.96
Generating local employment opportunities 3.56 3.38 3.28 3.22 3.26 3.51 3.78
Satisfaction Male Female Overall
Town centre and village atmosphere 3.87 3.90 3.89
Commercial building developments, e.g. industry, shopping centres, offices 3.83 3.80 3.81
Generating local employment opportunities 3.44 3.28 3.36
Mean ratings: 1 = not at all important/satisfied, 5 = very important/satisfied
= A significantly higher level of importance/satisfaction (by group)
= A significantly lower level of importance/satisfaction (by group)
Importance/Satisfaction – Building A Modern Local Economy
19 2% 41 4% 196 20% 314 31% 429 43% 1000 100%
53 5% 75 7% 275 27% 306 31% 292 29% 1000 100%
32 3% 27 3% 121 12% 229 23% 591 59% 1000 100%
Town centre and village atmosphere
Commercial building developments, e.g.
industry, shopping centres, offices
Generating local employment opportunities
N Row %
Not at all important
N Row %
Not very important
N Row %
Somewhat important
N Row %
Important
N Row %
Very important
N Row %
Total
15 2% 46 6% 146 20% 326 44% 201 27% 734 100%
11 2% 29 5% 163 28% 240 41% 144 25% 587 100%
28 4% 101 13% 313 40% 247 32% 96 12% 784 100%
Town centre and village atmosphere
Commercial building developments, e.g.
industry, shopping centres, offices
Generating local employment opportunities
N Row %
Not at all satisfied
N Row %
Not very satisfied
N Row %
Somewhat satisfied
N Row %
Satisfied
N Row %
Very satisfied
N Row %
Total
Importance/Satisfaction – Proactive Leadership
Importance 18-24 25-34 35-44 45-54 55-64 65-74 75+
Council's conduct as a professional
organisation 4.30 4.47 4.37 4.35 4.52 4.49 4.22
Opportunities to have a 'real say' on issues
that affect your life 4.43 4.41 4.32 4.41 4.41 4.44 4.20
Council's decision-making, e.g. objectivity 4.10 4.27 4.18 4.23 4.31 4.32 4.08 Communication with Council and access to
information 4.20 4.45 4.40 4.33 4.42 4.44 4.33
Council's financial management 4.00 4.36 4.30 4.26 4.47 4.51 4.39
Long term planning for The Hills Shire 4.25 4.53 4.62 4.51 4.55 4.64 4.46
Image and presentation of Council
information 3.60 3.68 3.69 3.69 3.90 4.17 4.13
Access to your local Councillor 4.03 3.73 3.77 3.74 4.04 4.05 4.22
Importance Male Female Overall
Council's conduct as a professional organisation 4.33 4.47 4.40 Opportunities to have a 'real say' on issues that affect your life 4.24 4.52 4.38
Council's decision-making, e.g. objectivity 4.15 4.29 4.22
Communication with Council and access to information 4.26 4.48 4.37
Council's financial management 4.30 4.34 4.32
Long term planning for The Hills Shire 4.44 4.60 4.52
Image and presentation of Council information 3.72 3.85 3.79
Access to your local Councillor 3.78 3.99 3.89
Mean ratings: 1 = not at all important, 5 = very important
= A significantly higher level of importance (by group)
= A significantly lower level of importance (by group)
Importance/Satisfaction – Proactive Leadership
Satisfaction 18-24 25-34 35-44 45-54 55-64 65-74 75+
Council's conduct as a professional
organisation 3.56 3.65 3.51 3.38 3.28 3.42 3.72
Opportunities to have a 'real say' on issues
that affect your life 3.13 3.39 3.15 3.11 3.10 3.32 3.64
Council's decision-making, e.g. objectivity 3.45 3.44 3.05 2.88 3.01 3.22 3.36 Communication with Council and access to
information 3.43 3.64 3.64 3.50 3.52 3.74 3.65
Council's financial management 3.62 3.53 3.26 3.07 3.18 3.47 3.65
Long term planning for The Hills Shire 3.23 3.47 3.11 2.92 3.14 3.29 3.69
Image and presentation of Council
information 3.71 3.95 3.57 3.43 3.57 3.63 3.77
Access to your local Councillor 3.39 3.41 3.47 3.14 3.23 3.50 3.66
Satisfaction Male Female Overall
Council's conduct as a professional organisation 3.51 3.43 3.47 Opportunities to have a 'real say' on issues that affect your life 3.30 3.13 3.21
Council's decision-making, e.g. objectivity 3.18 3.11 3.14
Communication with Council and access to information 3.58 3.57 3.58
Council's financial management 3.49 3.17 3.33
Long term planning for The Hills Shire 3.26 3.13 3.19
Image and presentation of Council information 3.74 3.54 3.63
Access to your local Councillor 3.40 3.32 3.36
Mean ratings: 1 = not at all satisfied, 5 = very satisfied
= A significantly higher level of satisfaction (by group)
= A significantly lower level of satisfaction (by group)
Importance/Satisfaction – Proactive Leadership
14 1% 18 2% 119 12% 250 25% 598 60% 1000 100%
15 2% 25 2% 135 13% 209 21% 616 62% 1000 100%
23 2% 24 2% 180 18% 251 25% 522 52% 1000 100%
7 1% 19 2% 132 13% 279 28% 563 56% 1000 100%
23 2% 41 4% 133 13% 197 20% 605 61% 1000 100%
18 2% 24 2% 74 7% 189 19% 695 70% 1000 100%
37 4% 79 8% 268 27% 294 29% 323 32% 1000 100%
53 5% 73 7% 217 22% 245 24% 412 41% 1000 100%
Council's conduct as a professional organisation Opportunities to have a 'real say' on issues that affect your life
Council's decision-making, e.g. objectivity
Communication with Council and access to information
Council's financial management
Long term planning for The Hills Shire
Image and presentation of Council information Access to your local Councillor
N Row %
Not at all important
N Row %
Not very important
N Row %
Somewhat important
N Row %
Important
N Row %
Very important
N Row %
Total
46 6% 89 11% 278 33% 274 33% 150 18% 838 100%
72 9% 142 18% 257 32% 218 27% 118 15% 807 100%
56 7% 132 18% 289 39% 195 26% 78 10% 750 100%
49 6% 82 10% 214 26% 309 37% 174 21% 828 100%
46 6% 84 12% 269 37% 247 34% 85 12% 730 100%
61 7% 126 15% 346 41% 207 25% 101 12% 841 100%
18 3% 52 9% 185 30% 230 38% 121 20% 607 100%
63 10% 90 15% 138 23% 200 33% 116 19% 608 100%
Council's conduct as a professional organisation Opportunities to have a 'real say' on issues that affect your life
Council's decision-making, e.g. objectivity
Communication with Council and access to information
Council's financial management
Long term planning for The Hills Shire
Image and presentation of Council information Access to your local Councillor
N Row %
Not at all satisfied
N Row %
Not very satisfied
N Row %
Somewhat satisfied
N Row %
Satisfied
N Row %
Very satisfied
N Row %
Total
Overall Satisfaction with Council’s Performance
Q. How do you rate your overall satisfaction with the performance of Council across all areas of responsibility?
18-24 25-34 35-44 45-54 55-64 65-74 75+ Male Female Overall
Mean ratings 3.63 3.74 3.67 3.56 3.58 3.68 3.65 3.63 3.64 3.64
Mean ratings: 1 = not at all satisfied, 5 = very satisfied
9 8% 19 14% 21 10% 12 6% 21 12% 12 12% 6 11%
69 55% 82 58% 116 56% 109 54% 82 48% 54 53% 31 55%
41 33% 30 21% 54 26% 64 32% 46 27% 28 28% 14 25%
3 3% 6 5% 11 5% 10 5% 17 10% 5 5% 4 6%
3 3% 4 3% 4 2% 6 3% 4 2% 2 2% 1 3%
125 100% 143 100% 206 100% 200 100% 170 100% 100 100% 56 100%
Very satisfied Satisfied
Somewhat satisfied Not very satisfied Not at all satisfied Total
N Col % 18 - 24
N Col %
25 - 34
N Col %
35 - 44
N Col % 45 - 54
N Col %
55 - 64
N Col % 65 - 74
N Col %
75 +
54 11% 47 9% 101 10%
260 53% 282 55% 541 54%
132 27% 145 28% 277 28%
35 7% 22 4% 57 6%
11 2% 14 3% 25 2%
491 100% 509 100% 1000 100%
Very satisfied Satisfied
Somewhat satisfied Not very satisfied Not at all satisfied Total
N Col %
Male
N Col %
Female
N Col %
Overall
Council Contact & Information
Q. How would you prefer to conduct your Council related business?
78 69% 84 64% 122 62% 99 55% 64 44% 31 38% 9 21%
37 33% 52 39% 96 49% 116 64% 86 59% 53 65% 30 66%
16 14% 22 16% 18 9% 20 11% 17 11% 10 12% 7 15%
12 11% 9 7% 18 9% 9 5% 6 4% 6 8% 7 15%
0 0% 0 0% 4 2% 6 3% 5 4% 2 2% 0 0%
112 100% 132 100% 197 100% 180 100% 146 100% 81 100% 45 100%
Online Telephone By mail Library Other Total
N Col %
18 - 24
N Col %
25 - 34
N Col %
35 - 44
N Col %
45 - 54
N Col %
55 - 64
N Col %
65 - 74
N Col %
75 +
256 60% 231 50% 487 55%
201 47% 268 58% 470 53%
58 13% 51 11% 109 12%
38 9% 30 6% 67 8%
10 2% 8 2% 17 2%
430 100% 463 100% 893 100%
Online Telephone By mail Library Other Total
N Col %
Male
N Col %
Female
N Col %
Overall
Council Contact & Information
Q. Where do you look to find out information from Council?
97 78% 121 85% 174 85% 152 76% 113 66% 41 41% 13 23%
53 43% 93 65% 141 69% 129 64% 114 67% 62 62% 28 49%
66 53% 71 50% 117 57% 112 56% 107 63% 71 70% 45 80%
37 30% 76 53% 119 58% 123 61% 107 63% 70 70% 37 66%
62 50% 67 47% 99 48% 106 53% 96 57% 58 58% 37 66%
53 43% 48 33% 54 26% 52 26% 47 28% 27 27% 24 44%
41 33% 39 27% 52 25% 34 17% 20 12% 19 19% 10 18%
25 20% 28 20% 39 19% 21 11% 23 13% 11 11% 10 18%
28 23% 22 15% 28 13% 23 11% 13 8% 17 17% 10 18%
53 43% 26 18% 22 10% 15 7% 12 7% 5 5% 3 5%
16 13% 13 9% 37 18% 22 11% 20 12% 14 14% 4 6%
9 8% 17 12% 21 10% 20 10% 17 10% 11 11% 9 17%
3 3% 6 5% 10 5% 4 2% 5 3% 3 3% 1 3%
3 3% 2 2% 3 1% 6 3% 2 1% 5 5% 3 5%
0 0% 4 3% 0 0% 1 0% 0 0% 0 0% 0 0%
125 100% 143 100% 206 100% 200 100% 170 100% 100 100% 56 100%
Council website Personal enquiry Hills News
Sent with rates notice Hills Shire Times W ord of mouth Library Rouse Hill Times Radio Social media E-newsletters Hills Focus community magazine
Rouse Hills-Stanhope Gardens News Other None of these Total
N Col %
18 - 24
N Col %
25 - 34
N Col %
35 - 44
N Col %
45 - 54
N Col %
55 - 64
N Col %
65 - 74
N Col %
75 +
358 73% 352 69% 710 71%
290 59% 330 65% 620 62%
276 56% 313 61% 589 59%
289 59% 279 55% 568 57%
244 50% 282 55% 526 53%
136 28% 169 33% 306 31%
103 21% 111 22% 214 21%
88 18% 68 13% 157 16%
71 14% 69 14% 140 14%
65 13% 70 14% 135 14%
80 16% 45 9% 125 12%
45 9% 59 12% 104 10%
14 3% 19 4% 33 3%
15 3% 10 2% 25 2%
2 0% 3 1% 5 1%
491 100% 509 100% 1000 100%
Council website Personal enquiry Hills News
Sent with rates notice Hills Shire Times W ord of mouth Library Rouse Hill Times Radio
Social media E-newsletters
Hills Focus community magazine Rouse Hills-Stanhope Gardens News Other
None of these Total
N Col %
Male
N Col %
Female
N Col %
Overall
Council Contact & Information
Q. Do you receive Council’s ‘Hills Focus’ community magazine in your letterbox?
Q. Do you read the ‘Hills Focus’?
12 10% 43 30% 55 27% 57 28% 47 28% 34 34% 14 25%
112 90% 99 70% 151 73% 144 72% 122 72% 66 66% 42 75%
125 100% 143 100% 206 100% 200 100% 170 100% 100 100% 56 100%
Yes No Total
N Col % 18 - 24
N Col % 25 - 34
N Col % 35 - 44
N Col % 45 - 54
N Col % 55 - 64
N Col % 65 - 74
N Col % 75 +
126 26% 137 27% 263 26%
365 74% 371 73% 737 74%
491 100% 509 100% 1000 100%
Yes No Total
N Col %
Male
N Col %
Female
N Col %
Overall
9 75% 24 55% 33 59% 40 70% 37 78% 30 86% 13 95%
3 25% 19 45% 23 41% 17 30% 11 22% 5 14% 1 5%
12 100% 43 100% 55 100% 57 100% 47 100% 34 100% 14 100%
Yes No Total
N Col % 18 - 24
N Col % 25 - 34
N Col % 35 - 44
N Col % 45 - 54
N Col % 55 - 64
N Col % 65 - 74
N Col % 75 +
85 68% 100 73% 185 70%
41 32% 37 27% 78 30%
126 100% 137 100% 263 100%
Yes No Total
N Col %
Male
N Col %
Female
N Col %
Overall
Quality of Life
Q. How would you rate your overall quality of life?
18-24 25-34 35-44 45-54 55-64 65-74 75+ Male Female Overall
Mean ratings 4.60 4.56 4.40 4.46 4.39 4.48 4.34 4.46 4.47 4.46
Mean ratings: 1 = very poor, 5 = excellent
81 65% 89 62% 104 50% 102 51% 80 47% 57 57% 29 51%
37 30% 45 32% 82 40% 89 44% 76 45% 35 35% 19 34%
6 5% 9 6% 19 9% 10 5% 14 8% 8 8% 8 14%
0 0% 0 0% 1 0% 0 0% 0 0% 1 1% 1 1%
0 0% 0 0% 0 0% 0 0% 0 0% 0 0% 0 0%
125 100% 143 100% 206 100% 200 100% 170 100% 100 100% 56 100%
Excellent Good Average Poor Very poor Total
N Col %
18 - 24
N Col %
25 - 34
N Col %
35 - 44
N Col %
45 - 54
N Col %
55 - 64
N Col %
65 - 74
N Col %
75 +
262 53% 278 55% 541 54%
192 39% 192 38% 384 38%
37 7% 36 7% 73 7%
0 0% 2 0% 2 0%
0 0% 0 0% 0 0%
491 100% 509 100% 1000 100%
Excellent Good Average Poor Very poor Total
N Col %
Male
N Col %
Female
N Col %
Overall
Agreement with Specific Statements
Q. How strongly do you agree or disagree with the following statements:
Agreement 18-24 25-34 35-44 45-54 55-64 65-74 75+
The Hills Shire is a good place to live 4.75 4.71 4.50 4.57 4.60 4.77 4.76
I feel part of my local community 3.75 3.95 3.98 4.00 3.88 4.20 4.27
My neighbourhood has a friendly atmosphere 4.28 4.32 4.25 4.13 4.00 4.32 4.29
I prefer to shop in my local community 4.40 4.53 4.53 4.41 4.56 4.63 4.72
I feel safe moving about in public spaces in
The Hills during the day 4.80 4.76 4.67 4.61 4.58 4.63 4.65
I feel safe moving about in public spaces in
The Hills at night 3.93 3.92 3.74 3.61 3.56 3.43 3.18
In an emergency a family member or friend is
available to assist me 4.65 4.39 4.34 4.26 4.35 4.59 4.40
Agreement Male Female Overall
The Hills Shire is a good place to live 4.63 4.63 4.63
I feel part of my local community 3.87 4.06 3.97
My neighbourhood has a friendly atmosphere 4.24 4.18 4.21
I prefer to shop in my local community 4.41 4.62 4.52
I feel safe moving about in public spaces in The Hills during the day 4.65 4.69 4.67 I feel safe moving about in public spaces in The Hills at night 3.87 3.48 3.67 In an emergency a family member or friend is available to assist me 4.36 4.44 4.40 Mean ratings: 1 = not at all satisfied, 5 = very satisfied
= A significantly higher level of agreement (by group)
= A significantly lower level of agreement (by group)
3 0% 6 1% 38 4% 261 26% 692 69% 1000 100%
16 2% 45 4% 246 25% 340 34% 353 35% 1000 100%
18 2% 31 3% 135 13% 357 36% 459 46% 1000 100%
9 1% 18 2% 67 7% 259 26% 647 65% 1000 100%
3 0% 2 0% 25 3% 262 26% 707 71% 1000 100%
42 4% 80 8% 283 28% 355 36% 239 24% 1000 100%
28 3% 25 3% 85 8% 243 24% 619 62% 1000 100%
The Hills Shire is a good place to live I feel part of my local community
My neighbourhood has a friendly atmosphere I prefer to shop in my local community I feel safe moving about in public spaces in The Hills during the day I feel safe moving about in public spaces in The Hills at night
In an emergency a family member or friend is available to assist me
N Row %
Strongly disagree
N Row %
Disagree
N Row %
Neither
N Row %
Agree
N Row %
Strongly agree
N Row %
Total
Sustainability in the Home
Q. Which of the following, if any, do you have, or do, at home in relation to being more sustainable?
50 40% 78 55% 128 62% 114 57% 63 37% 29 29% 12 22%
53 43% 52 36% 81 39% 74 37% 72 42% 44 44% 20 35%
47 38% 56 39% 82 40% 64 32% 61 36% 23 23% 14 24%
28 23% 37 26% 41 20% 49 25% 43 25% 23 23% 17 30%
25 20% 30 21% 50 24% 47 23% 35 21% 22 22% 15 27%
37 30% 28 20% 30 14% 36 18% 37 22% 29 28% 15 27%
125 100% 143 100% 206 100% 200 100% 170 100% 100 100% 56 100%
Bulk buying to reduce package waste Compost or worm farm Recycle water W ater tank Solar power None of the above Total
N Col %
18 - 24
N Col %
25 - 34
N Col %
35 - 44
N Col %
45 - 54
N Col %
55 - 64
N Col %
65 - 74
N Col %
75 +
220 45% 254 50% 474 47%
203 41% 194 38% 396 40%
177 36% 170 33% 347 35%
131 27% 107 21% 238 24%
123 25% 102 20% 225 22%
101 21% 111 22% 212 21%
491 100% 509 100% 1000 100%
Bulk buying to reduce package waste Compost or worm farm
Recycle water W ater tank Solar power None of the above Total
N Col %
Male
N Col %
Female
N Col %
Overall
Access to Services
Q. In The Hills Shire I find it easy to access:
Agreement 18-24 25-34 35-44 45-54 55-64 65-74 75+
My place of work 3.51 3.68 3.72 3.67 3.64 3.52 3.75
Local shops 4.53 4.59 4.47 4.38 4.40 4.54 4.57
Major shopping centres 4.50 4.42 4.38 4.22 4.37 4.53 4.37
Health and medical services 4.28 4.22 4.23 4.15 4.34 4.54 4.59
Childcare 3.90 4.14 4.10 3.69 3.75 3.96 3.86
Schools 4.60 4.48 4.39 4.23 4.31 4.48 4.38
Tertiary institutions (TAFE or university) 3.03 3.40 3.31 3.02 3.38 3.53 3.71
Public transport 3.00 2.91 2.99 2.70 2.95 3.58 3.57
Sporting facilities 3.98 4.06 3.91 3.75 3.81 4.04 3.81
Entertainment or cultural facilities 3.25 3.53 3.37 3.21 3.42 3.70 3.66
Parks, open spaces and bushland 4.33 4.20 4.22 4.11 4.16 4.26 4.21
Community facilities 3.62 3.82 3.72 3.69 3.80 4.01 4.03
Agreement Male Female Overall
My place of work 3.48 3.82 3.65
Local shops 4.42 4.53 4.48
Major shopping centres 4.34 4.42 4.38
Health and medical services 4.25 4.32 4.29
Childcare 3.84 4.03 3.94
Schools 4.35 4.43 4.39
Tertiary institutions (TAFE or university) 3.24 3.27 3.25
Public transport 3.09 2.91 3.00
Sporting facilities 3.88 3.93 3.90
Entertainment or cultural facilities 3.42 3.38 3.40
Parks, open spaces and bushland 4.20 4.20 4.20
Community facilities 3.74 3.80 3.77
Mean ratings: 1 = not at all satisfied, 5 = very satisfied
= A significantly higher level of agreement (by group)
= A significantly lower level of agreement (by group)
Access to Services
Q. In The Hills Shire I find it easy to access:
99 13% 73 9% 142 18% 160 20% 311 40% 786 100%
9 1% 22 2% 82 8% 257 26% 630 63% 1000 100%
8 1% 22 2% 121 12% 274 27% 573 57% 999 100%
9 1% 36 4% 133 13% 302 30% 515 52% 995 100%
31 5% 41 6% 143 22% 176 26% 275 41% 666 100%
14 2% 12 1% 87 11% 226 28% 470 58% 810 100%
91 11% 109 14% 263 33% 174 22% 160 20% 797 100%
181 19% 181 19% 242 25% 192 20% 175 18% 970 100%
20 2% 42 5% 216 23% 379 41% 271 29% 929 100%
46 5% 104 11% 387 40% 294 30% 147 15% 977 100%
11 1% 36 4% 121 12% 399 40% 427 43% 994 100%
19 2% 59 6% 279 29% 386 40% 232 24% 975 100%
My place of work Local shops
Major shopping centres Health and medical services
Childcare Schools
Tertiary institutions (TAFE or university)
Public transport Sporting facilities Entertainment or cultural facilities Parks, open spaces and bushland Community facilities
N Row %
Strongly disagree
N Row %
Disagree
N Row %
Neither
N Row %
Agree
N Row %
Strongly agree
N Row %
Total