The Client uses this report or any information provided by CRC CI in connection with the Consulting Services at its own risk. CRC CI shall not be responsible for the results of any action taken by the Client or third parties based on the information in this report or other information provided by CRC CI nor for any errors or omissions that may be contained in this report . CRC CI expressly disclaims any responsibility or liability to any person in respect of anything done or omitted to be done by any person in reliance on this Report or any information provided.
To the fullest extent permitted by law, all rights are reserved and no part of this publication covered by copyright may be reproduced or copied in any form or by any means, except with the written permission of CRC CI.
OBJECTTIVES AND SCOPE
Introduction on SOH Project
Benchmarking Research
Deliverable from this Report
A REVIEW OF BENCHMARKING IN FACILITY MANAGEMENT
Performance Assessment
- Introduction
- Approaches of Performance Assessment
- Performance Assessment Framework based on the Balanced
The dimensions should reflect the vision and strategy of the organization, from which the objectives and criteria of the scorecard are derived. Some of the BSC concepts underlying the PAF are presented in the following sections. According to Chang, Lin and Northcott (2002), PAF may be unique to the organization for which it is developed, but it is still consistent with the BSC concept.
In other words, it communicates strategic goals, performance measures and drivers at all levels of the organization.
Benchmarking Process
- Planning
- Analysis
- Integration and Action
- Maturity
Benchmarking The Clearinghouse study found that a thorough understanding of the benchmarking process is the strongest factor for a successful benchmarking study. These selected processes may not be critical to the company's success or may lack focus on what the company strategically thinks is important. Data collection without analysis or quality control and poor documentation of processes make it difficult to develop implementation plans.
The true test of benchmarking success is when employees realize that the search for best practices is an ongoing part of the job that must be repeated as part of the endless quest for continuous improvement.
Benchmarking System
- Introduction of Benchmarking System
- Key Components
ANALYSIS OF BENCHMARKING SYSTEM
Identification for Maintenance Benchmarking
Based on an initial discussion of the project group, a small set of measurement areas is suggested for application in SOH benchmarking.
Query Generation
- Assessment and Classification Framework
- SOH Cases
- Discussion and Comparative Review
The efficiency of similar processes and facilities tries to adapt to the best performance in the organization. The operation tries to adapt to the best practice in the peer group. The objects and processes in the benchmarking process are classified to enable the generation of meaningful responses to benchmarking queries that can be analyzed to inform strategic decision-making within the benchmarking organization's organization.
System boundaries, boundary conditions, measurement techniques and units must be defined to ensure comparability in the benchmark population. Also the duration of measurements, reporting times, the processing of the data after measurement (eg averaging, normalization) and the reaction to exceptional measurements must follow an agreed procedure in the benchmarking project. The levels of the data hierarchy are generally applicable (can be used for other objects), while the formulation of the data elements and their names are specific to Sydney Opera House.
First, individual aspects of the framework are discussed, and then publications and query systems are reviewed in this section. On the other hand, the first would not only reflect the quality of the building, but would also contain the influence of the climate, the behavior of the occupants and other operating conditions. Massheder and Finch (1998) rank the types of benchmark projects in terms of the benefit they can offer an organization.
It provides the statistical distribution of costs related to square meters and full-time equivalents in the benchmark population. Most metrics are property management internal, a few allow assessment of process quality against the core business (eg business alignment).
Data Structure
- Assessment and Classification Framework
- SOH Cases
- Best Practices and Applications
- Recommendations
The organizational data structure identifies which organizational group this BE belongs to, respectively which organizational group it serves. Process data structure The process data structure identifies which process this BE executes, respectively which process it serves. Functional data structure The functional data structure identifies which function this BE fulfills, respectively which function it supports.
The term best practice for data structure in the benchmarking process does not refer to a specific absolute best way to organize data. The design of the data structure depends on the needs of the benchmarking organization and the benchmarking project. No matter what level of detail a data structure has, it is important that it is precisely defined.
The data structure must be able to connect the organization-specific structure at the lower levels to external data structures at the higher level to enable the integration of the data model in competitive and functional benchmarking projects. It also makes it possible to use the database to assess the development of the organization, when the lower levels of the data structure are adapted to new needs in the organization. It should be avoided to use different data types in one data structure (as done in the SOH structure: geographic data and object type), as this limits the application of the database to the cases for which it was designed or may require redundant data structures for new application cases .
The data structure should be reviewed when the objectives of the benchmarking project, the structure of the benchmarking organization, or the performance levels change. SOH needs to design its data structure to support functional benchmarking, as it seems very difficult to find partners for competitive benchmarking and because internal benchmarking provides only limited benefit.
Process Management
- Management of the Benchmark Process
- SOH Cases
It should also consider the availability of resources to generate the data and the availability of data from benchmarking partners. Which of the following best describes your organization's approach to capturing and storing best practice information. Which of the following best describes your organization's approach to sharing and disseminating information about best practices.
Which of the following best describes your organization's approach to encouraging best practice information sharing? Managing the benchmarking process should ensure that the process is carried out systematically and that each of the steps is defined and produces the necessary result. For the reports, the BPI is determined on a weekly basis and the BFI on a quarterly basis by inspection by a representative of SOH and the service provider.
Functional goals are not systematically based on best practice, but on the situation of the facility itself. The standard is defined as a "desirable standard to be achieved given sufficient resources and access". The weekly and quarterly measurement of BPI and BFI serves as a monitoring procedure in the SOH comparison process.
The process and style of the report ensure the usefulness of the data for monitoring and control.
Information of Building, Asset and Service
- SOH Cases
- Iconic Building and Performance Arts Centre
- Summary
For example, to identify a stair case at a particular location, the system will look at it in the following hierarchy starting at the large scale, i.e. Elements (Parent Headings Only): There are a total of 301 elements defined in the SOH, 36 of which are defined as the parent heading for aggregation purposes. In turn, Asset Technologies Pacific has developed the Strategic Asset Maintenance Plan (SAMP) for SOH.
However, the hierarchy model from SOH SAMP (2002) has initiated a database for a maintenance plan of currently registered elements, sub-elements and assets, for a period up to 2027. In the database, there are 25 locations , 104 sub-locations, 70 elements, 311 sub-elements and 546 registered current assets. Bromilow (1992) recommended that drawing building service information in a tree structure diagram could support decision making at the executive and facilities management levels by capturing the overall picture of building service components.
The tree structure proposed by Bromilow et al (1986) could be used as an example for the SOH cases to aggregate different building service data according to the SOH SAMP (2002). The Sydney Opera House is one of the most famous iconic buildings in the world and also a performing arts centre. A set of similar iconic buildings and performing arts centers should be procured to support SOH benchmarking.
To benchmark the building, asset and service information on maintenance of SOH, a set of benchmarking partners should be sourced and best practices should be identified. In general, information about buildings, assets and services should be aggregated in the tree structure containing categories and subcategories.
Collection of Information
- Data Collection Methods
- SOH Cases
- Comparative Analysis
- Summery
Overall Impression: A score given to the general. appearance of the room upon first entering. The distinction is made based on the value and expected life of the asset. An example that meets the best practice of the UniOn Functional Requirements (1993) is Campbelltown City Council - NSW.
Below is an example of the building functional zone structure that can be used for the municipality's buildings that have the same zones, table 18. In addition, more sophisticated analyzes and queries can be developed that provide higher quality information. It is clear that the information environment can be expanded with many other sources of information such as asset management, OHS, etc.
To be able to record scores (and additional text) of each measure element in each room of the SOH;. In its simplest form, the database will record a score given to each element in each room of the SOH' (SOH Functional Specification for Software Development). For manual benchmarking, data retrieval and data insertion can be supported by, for example, element identification.
PDAs and Tablet PCs can be used to retrieve data or enter data that can be synchronized directly or indirectly with the database. In addition, using IFC objects such as the IFC group, the hierarchy used by the SOH can be matched. Updating or completely replacing a system can be done without any problems, provided the service remains the same.
This will give an overview of which elements are already supported by IFC international standardization and which elements should be defined as proprietary objects/properties.
