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TABLE OF CONTENTS

LAWS4259 – Terminology ...6

Abbreviations: ...6

Glossary...7

LAWS4259 – Lecture 1 ...10

Foundations and Application of the ACL ...10

1.1 Overview ...10

1.2 Course Structure ...10

1.3 The Basics ...11

1.4 Application of the Act to the Crown ...12

1.5 Exam Answer Structure ...12

LAWS4259 – Lecture 2 ...14

Principal and Accessorial liability ...14

2.1 Overview ...14

2.2 Workshop 1 Problem Question ...14

2.3 There are 2 Threshold Lines of Inquiry for the Crown Only ...15

2.4 Corporations ...16

2.5 Liability ...16

LAWS4259 – Lecture 3 ...18

Introduction to Misleading or Deceptive Conduct ...18

3.1 Overview: ...18

3.2 Threshold Issues ...18

3.3 Misleading or Deceptive Conduct ...18

3.4 In Trade or Commerce ...19

LAWS4259 – Lecture 4 ...23

Misleading or Deceptive Conduct: Concepts ...23

4.1 Overview ...23

4.2 The Norm of Coduct ...23

4.3 How Do You Apply This Norm of Conduct? ...23

4.4 The Methodology ...24

4.5 How Do You Evaluate a Class of Consumers ...26

4.6 Summary...31

LAWS4259 – Lecture 5 ...33

Misleading or Deceptive Conduct: Application ...33

5.1 Overview ...33

5.2 Is There a Causational Relationship or Matrix Between the Conduct and the Error?...33

5.3 Advertising ...34

5.4 Contractual Promises ...36

5.5 Opinions and Predictions ...36

5.6 Future Representations ...36

5.7 Conduct by Silence ...37

5.8 Puffery ...38

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5.9 Exceptions ...38

LAWS4259 – Lecture 6 ...40

Unconscionable Conduct ...40

6.1 Overview ...40

6.2 The Development of the Principle of Unconscionable Conduct ...42

LAWS4259 – Lecture 7 ...49

Unfair Contract Terms ...49

7.1 Overview ...49

7.2 Contracts ...49

7.3 Statutory Interventions in Contract: Part 2-3 ...49

7.4 When Can A Term be Declared Unfair ...50

7.5 What is a Standard form Contract?...52

7.6 Terms Excluded from the Unfair Terms Provisions ...53

7.7 In the Exam ...53

LAWS4259 – Lecture 8 ...55

Unsolicited Consumer Agreements ...55

8.1 Overview ...55

8.2 Part 2 ACL v Part 3 ACL ...55

8.3 The Drafting ...55

8.4 Door to Door Selling ...55

8.5 Unsolicited Consumer Agreements: What is in the Division? ...57

8.6 The All-Important Termination Period ...59

LAWS4259 – Lecture 9 ...60

Consumer Guarantees Regime ...60

9.1 Overview ...60

9.2 Section 54: Guarantee as to Acceptable Quality ...60

9.3 Section 55: Guarantee as to Fitness for any Disclosed Purpose ...62

9.4 Section 60: Guarantee that Services are Rendered with Due Care and Skill ...63

9.5 Section 61: Guarantee that Services, and any Product Resulting from that Services, are not Fit for a Purpose that the Consumer Make nown to the Supplier ...64

LAWS4259 – Lecture 10 ...65

Manufacturers Liability for Defective Goods ...65

10.1 Overview ...65

10.2 Part 3-5 Liability of Manufacturers For Goods With Safety Defects...65

10.3 Limitation Periods ...66

10.4 Common Themes in Part 3-5: The Manufacturer ...66

10.4 The Threshold Question: Do the Goods HAve a Safety Defect ...67

10.5 Liabilities in Part 3-5 v Part 5: ...69

10.6 Actions Against the Suppliers of Goods ...70

10.7 Parliament’s Intent in the ACL and the Protections of the Consumer Guarantees ...70

LAWS4259 – Lecture 11 ...71

Remedies and Enforcement (esp. consumer guarantees) ...71

11.1 Overview ...71

11.2 Alex’s Drawing and How the Course Connects Conceptually...71

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11.3 The Remedies ...72

11.4 Remedies against the Supplier ...73

11.5 Remedies against the manufacturer ...76

11.6 Defences ...78

11.7 Injunctions ...78

LAWS4259 – Lecture 12 ...80

Wrap up, Q & A, explain anything again? ...80

12.1 Overview ...80

12.2 Recap ...80

12.3 Looking at the Workshop Question ...80

LAWS4259 – Workshop 1 ...82

Foundations & Application ...82

1.1 Problem Question ...82

1.2 Answer ...83

LAWS4259 - Workshop 2 ...89

Misleading & Deceptive Conduct: Introductory Principles ...89

2.1 Problem Question ...89

2.2 Answer ...90

2.3 Helpful Cases...93

LAWS4259 – Workshop 3 ...94

Misleading & Deceptive Conduct – Application ...94

3.1 Problem Question ...94

3.2 Answer ...94

3.3 The Issue of Silence and Misleading or Deceptive Conduct ...101

LAWS4259 – Workshop 4 ...102

Unconscionable Conduct ...102

4.1 Problem Question ...102

4.2 Answer ...103

4.3 Helpful Cases! ...108

LAWS4259 – Workshop 5 ...109

Unfair Contract Terms ...109

5.1 Problem Question ...109

5.2 Answer ...110

LAWS4259 – Workshop 6 ...117

Unsolicited Consumer Agreements ...117

6.1 Problem Question ...117

6.2 Answer ...118

6.3 The Exam ...121

LAWS4259 – Workshop 7 ...123

Consumer Guarantees & Product Safety ...123

7.1 Problem Question ...123

7.2 Answer ...123

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LAWS4259 – Workshop 8 ...131

Defective Goods? ...131

8.1 Problem Question ...131

8.2 Answer ...132

8.3 Alex’s Answer ...136

LAWS4259 – Workshop 9 ...139

Final Workshop ...139

9.1 Problem Question ...139

9.2 answer ...140

9.3 Alex’s Answer ...141

Case Table and ACL/CCA SECTIONS: A Summary ...146

Key sections of the ACL/CCA: General Application...146

False and Misleading Conduct...154

Relevant Section: ...154

“Misleading or Deceptive”? ...160

Conduct that is Misleading or Deceptive, or Likely to Mislead or Deceive ...165

Silence: “Engage in Coduct” ...169

Future Matters ...171

Exlcusion Clauses ...174

Non-Reliance CLauses ...174

Unconscionable Conduct ...174

Section 20 ...174

Section 21 & 22 ...180

Unsolicited Consumer Agreements (UCAS)...182

Unfair Contract Term Regimes ...189

Relevant Sections ...189

Consumer Guarantee Regime ...193

Guarantees Relating to Goods ...196

Guarantees Relating to Services ...198

Remedies: ...200

Liability of Manufacturer’s of Goods with Safety Defects ...201

LAWS4259 – Readings 1 ...206

Chapter 1 ...206

1.1 Introduction to Australian Consumer Law: ...206

1.2 The ACL ...206

Chapter 2 ...209

Fletcher v Nextra Australia Pty Ltd (2015) 229 FCR 153 (Full Court) ...209

Murphy v State of Victoria [2014] VSCA 238 ...211

Madden v Seafolly Pty Ltd [2014] FCAFC 30 ...214

Steven Churches: “Shield of the Crown in England and Australia (2011) ...217

Anthony Gray: “Crown Immunity in 21st Century Australia” (2009) ...218

LAWS4259 – Readings 2 ...222

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Chapter 3 ...222

Bodum v DKSH Australia Pty Limited [2011] FCAFC 98 ...222

Flexopack S.A. Plastics Industry v Flexopack Australia Pty Ltd [2016] FCA 235 ...225

ACCC v Prouds Jewellers Pty Ltd ACN 073 053 273 [2008] FCAFC 199 ...226

Ascot Four Pty Ltd v ACCC [2009] FCAFC 61 ...226

National Exchange Pty Ltd v Australian Securities and Investments Commission (2004) ATPR 42-000 ...228

LAWS4259 – Readings 3 ...235

Chapter 4 ...235

ACCC v Coles Supermarkets Australia Pty Limited [2014] FCA 634...235

Director of Consumer Affairs Victoria v Operation Smile (Australia) Inc & Ors [2012] VSCA 91 ...235

Infra-Secure Pty Ltd v Crocker (No 3) [2018] FCA 605 ...236

Nyoni v Pharmacy Board of Australia (No 6) [2018] FCA 526 ...237

Specsavers Pty Ltd v Luxotica Retail Pty Ltd (2013) ATPR ...239

ACCC v Jones [2010] FCA 205 ...241

ACCC v Channel Seven Brisbane Pty Limited [2009] HCA 19 ...241

Singtel Optus Pty Ltd v Australian Competition and Consumer Commission [2012] FCAFC 20 ...241

LAWS4259 – Readings 4 ...243

Chapter 5 ...243

Chapter 6 ...244

ACCC v Lux Distributors Pty Ltd [2013] FCAFC 90 ...244

Colin R Price & Assoc Pty Ltd v Four Oaks Pty Ltd [2017] FCAFC 75 ...246

Ipstar Australia Pty Ltd v APS Satellite Pty Ltd [2018] NSWCA 15 ...246

ACCC v Ford Motor Company of Australia Limited [2018] FCA 703...248

LAWS4259 – Readings 5 ...250

Chapter 7 ...250

ACCC v Chrisco Hampers Australia Limited [2015] FCA 1204 ...250

ACCC v CLA Trading Pty Ltd [2016] FCA 377 ...254

Ferme & Ors v Kimberley Discovery Cruises Pty Ltd [2015] FCCA 2348 ...255

ACCC v Get Qualified Australia Pty L6td [2017] FCA 709 ...260

OPR WA Pty Ltd v Marron [2016] WASC 395 ...262

Qamaruddin v Kolak Living Pty Ltd [2017] ACAT 45 ...264

Bass Coast Resort Pty Ltd v Success Resources Australia P/L [2017] VCAT 1217 ...267

Abraham v GoGetta Equipment Pty Ltd [2017] NSWCATCD 22...269

ACCC v JJ Richards & Sons Pty Ltd [2017] FCA 1224 ...272

Unfair Contract Terms: What Trends have Emerged? ...274

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LAWS4259 – Readings 6 ...279

Chapter 11 ...279

ACCC v ACN 099 814 749 Pty Ltd [2016] FCA 403 ...279

Director Consumer Affairs Victoria v Donald [2016] VSC ...284

ACCC v Unique International College [2017] FCA 727 ...285

Blue Bella Pty Ltd v Jackson [2016] NSWCATAP...286

Thomson v Magni Enterprise Pty Ltd [2017] VCAT 1561 ...289

Sharp v Corporate Office Supplies Pty Ltd [2017] ...290

LAWS4259 – Readings 7 ...291

Chapter 10 ...291

ACCC v Gordon Superstore Pty Ltd [2014] FCA 452 ...291

LAWS4259 – Readings 8 ...292

Chapter 12 ...292

LAWS4259 – Readings 9 ...294

Chapter 17 ...294

Chapter 18 ...294

LAWS4259 – TERMINOLOGY ABBREVIATIONS:

ACCC Australian Competition and Consumer Commission

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ACL Australian Consumer Law

ASIC Australian Securities and Investments Commission

ASIC Act Australian Securities and Investments Commission Act 2001 (Cth)

ATPR Australian Trade Practices Reporter

CCA Competition and Consumer Act 2010 (Cth)

FCA Federal Court of Australia

FCAFC Federal Court of Australia – Full Court HCA High Court of Australia

NSWCA Supreme Court of New South Wales – Court of Appeal VMC Magistrates Court of Victoria

VSCA Victorian Court of Appeal

WASC Western Australian Supreme Court

WASCA Western Australian Supreme Court: Court of Appeal GLOSSARY

Term Definition

Acquire To take possession of something by hiring, leasing or buying it, or by exchange or gift.

Body Corporate Includes a company registered under the Corporations Act 2001 (Cth), an incorporated association, a co-operative or an owners corporation.

Buy See ‘acquire’

Consumer a person who buys:

• any type of goods or services costing up to $40,000 (or any other amount stated in the ACL Regulations)

• goods or services costing more than $40,000 which would normally be for personal, domestic or household use; or

• goods which consist of a vehicle or trailer used mainly to transport goods on public roads.

Australian courts have said that the following are not normally used for personal, domestic or household purposes:

• an air seeder—Jillawarra Grazing Co v John Shearer Ltd [1984]

FCA 30

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• a large tractor—Atkinson v Hastings Deering (Queensland) Pty Ltd [1985] 6 FCR 331

• an industrial photocopier—Four Square Stores (QLD) Ltd v ABE Copiers [1981] ATPR 40–232 at 43,115.

Goods include, among other things:

• animals, including fish

• gas and electricity

• computer software

• second-hand goods

• ships, aircraft and other vehicles

• minerals, tree and crops, whether on or attached to land

• any component part of, or accessory to, goods.

Liability an obligation to put right a problem—for example, fixing a defective product, providing compensation or taking other action.

Manufacturer includes a person who:

• grows, extracts, produces, processes or assembles goods

• holds him/herself out to the public as the manufacturer of goods

• causes or permits his/her name, business name or brand mark to be applied to goods he/she supplies

• permits him/herself to be held out as the manufacturer by another person; or

• imports goods into Australia where the manufacturer of the goods does not have a place of business in Australia.

Product-related Services

means services for or relating to the:

• installation

• maintenance, repair or cleaning

• assembly

• delivery

of consumer goods of a particular kind.

Without limiting any of the above, the definition also includes any other service that relates to the supply of consumer goods of that kind.

Regulator the Australian Competition and Consumer Commission or state/territory consumer protection agencies.

Services include duties, work, facilities, rights or benefits provided in the course of business, for example:

• dry cleaning

• installing or repairing consumer goods

• providing swimming lessons

• lawyers’ services.

Supplier someone who, in trade or commerce, sells goods or services and is commonly referred to as a ‘trader’, ‘retailer’ or ‘service provider’.

Supply includes:

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• in relation to goods supply (including re-supply) by way of sale, exchange, lease, hire or hire-purchase

• in relation to services provide, grant or confer.-

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LAWS4259 – LECTURE 1

FOUNDATIONS AND APPLICATION OF THE ACL

1.1 OVERVIEW

This lecture provides an overview of the Australian Consumer Law ("the ACL") which is located in Schedule 2 of Volume 3 of the Competition and Consumer Act 2010 (Cth) ("the CCA"). It is intended to apply throughout all Australian jurisdictions through a Federal - State cooperative legislative scheme and to all trading entities, corporations, unincorporated partnerships and sole-traders.

Assessment:

• Exam

o 20

th

July Friday

o 2 problem questions of equal weighting o Exactly like the workshop questions

o Only 4 pages of notes and the legislation (unannotated)

• Research Paper

o Due Monday 13

th

August Workshops

• See footnotes of the prescribed cases good authority

• First 40 mins group work on the problem

• The remainder of the time will be spent going through the problem as a whole 1.2 COURSE STRUCTURE

We will essentially be moving through the legislation Chapter 2 – the General Protections

Sub-Parts: 3 forms of general protections we will look at

• Misleading or deceptive conduct

o Heavily litigated and very broad

• Unconscionable conduct

o Statutory unconscionable conduct o Unconscionable conduct in equity

• Unfair contract terms

Consumer transactions and consumer guarantees Part 3-2 Division 1

Unsolicited consumer agreements

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Division 2

Safety of goods and services

Part 3-5 liability of manufacturers for goods with safety defects

We will look briefly at the criminal offences: Part 4-2 offences relating to the … Ordinary persons cannot access these thus we only look at them briefly

Chapter 5 Enforcement and remedies

Particular focus on the consumer guarantees.

1.3 THE BASICS

• When the Commonwealth wants to create a law constitutional power

• No express power concerning consumers trade protection

• The constitutional support rests upon a network of other powers

• The trade and commerce power and corporations power

• ACL is not seriously challengeable now – has been present in some form since federation.

• Important principle of statutory interpretation – think PBS - a law will only bind a subject if expressly stated or necessarily intended to do so.

o The crown itself is not bound by the laws which it creates crown immunity Historical principle

• There are 3 or 4 trading entities which are relevant to consider o The crown

o The corporations

o Unincorporated trading entities o Sole traders

These all contribute to the Australian economy Must be subject to and abide by the ACLs

You don’t want government entities to gain a competitive advantage Nor should a sole trader be immune from a national consumer

protection framework because it is unincorporated

The states and territories: adopting equivalents which are exactly the same as the ACL.

• Essentially the State Acts copy and paste / downloaded the federal rules directly – thus the ACL (NSW) applies in NSW or the ACL (QLD) applies.

• Are the states obliged to do this?

• How do we ensure the amendments applied at the Cth level trickle down to the States and Territories?

• Provided for in the original agreements – the states/ territories automatically download the new updates

• All state and territory acts have the exact same wording and terms.

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• The same text is found and applies in every fair-trading act in Australia (all states and territories)

In the exam we are dealing with the Commonwealth laws.

1.4 APPLICATION OF THE ACT TO THE CROWN

• What is the crown? in this context it is the government.

o The federal government the commonwealth The executive branch

o The State and Territory governments The executive branches

• In Australian there are 9 Crowns, but they are 1 Crown o CTH, NSW, ACT, QLD, VIC, TAS, SA, WA, NT.

• The crown now in modern times competes within the market, competing with the private corporations etc.

• Thus, because the crown is now a major participate in the economy it is only fair they should be subject to the same laws, competitor neutrality

• For this reason, sections in the CCA and state Fair Trading Acts which expressly apply consumer law to the Crown (or Crowns 9 into 1).

• Make a distinction between the Commonwealth Crown and the State/Territory Crowns

• If dealing with the Commonwealth look to s 2A of the CCA

o Section 2A provides that, subject to the relevant exceptions, the Act binds the Crown in the right of the Commonwealth in so far as the Commonwealth carries on a business, either directly or by an authority of the Commonwealth.

The plain inference to be drawn from the provisions of s 2A is that prohibitions

1.5 EXAM ANSWER STRUCTURE

STEP 1: WHAT?

Identify the conduct which is a question (complained about).

• i.e deceptive or misleading conduct, unconscionable conduct, unfair contract terms, etc.

STEP 2: WHO?

Identify the legal entity said to have engaged in the conduct.

• A corporation director, employee or agent o Corporations have separate legal entity

o However, the corporation themselves does not engage in the conduct, it is an

employee, director or agent who does so – must prove the conduct can be

brought back to the corporation.

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• The crown public servant, member of department

o s 2A – relating to the Commonwealth executive – carrying on business directly or through an authority

• An unincorporated entity sole trader, etc.

Remember pleadings from LDM – parties must bring an action against the right party.

STEP 3: WHY? (OPTIONAL STEP)

Why is this conduct so detriment to the plaintiff/ applicant?

STEP 4: RULE

Identify potential law which is applicable to the relevant issue.

• Which ACL applies.

o i.e. s 18 – misleading or deceptive conduct

STEP 5: ELEMENTS

Identify the elements of the relevant provision to be satisfied.

The terms of this section actually apply to the respondent’s conduct.

STEP 6: CASE ANALOGY

Apply any relevant case law/ authority in answer to step 5.

• What cases are relevant?

STEP 7: APPLICATION

Apply to the facts of the problem and reach a resolution

STEP 8: REMEDY

If a breach has be established find an available remedy.

Referensi

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