Phase IV Transformation
Chapter 07 Service
2.6 Studies on the Service Accessibility at UDC
2.6.7 Warale and Diwakar (2011) 65 havesuggested the solutions for removing shortcomings of the existing E-governance systems and discussed the present status of E-
governance at the world level. USA and western countries are far more successful in E- governance implementation. These countries have contributed towards the success of E- governance projects in Bangladesh, South Africa, Namibia, etc. e-voting is an E- governance project implemented in Germany successfully. National E-governance Plan (NEGP), State wide Area Networks (SWAN), State Data Centers (SDC) and Common Services Centers (CSC) are the Indian Government’s E-governance initiatives for various departments and state Governments. The author mainly stressed on SETU, an E- governance project of Maharashtra state that connects the administration with the general public. The main objective of this project is to provide efficient services to the citizens in an integrated manner.
2.6.8, Mercy KarimiMugambi66 in his PhdDiss "Effects of E-government Strategy on Service Delivery in the Government Ministries in Kenya." highlighted the initiatives of E-
65. N. PrajaktaWarale and HemalathaDiwakar. "A Study on the Relationship between Service Quality and Citizen Satisfaction for Setu: An E-governance Initiative, in Maharashtra, India." Asia Pacific Journal of Research Vol: I. Issue XXIX (2015), 86-98 June 16. 2016, http://apjor.com/downloads/
0508201511.pdf
66. Mercy Karimi Mugambi, "Effects of E-Government Strategy on Service Delivery in the Government Ministries in Kenya." Phd Diss., School Of Business, University Of Nairobi, 2013 accessed June 16, 2016, http://chss.uonbi.ac.ke/sites/ default/files/chss/EFFECTS_OF_ E_GOVERNMENT_
STRATEGY_ON_SERVICE_DELIVE.pdf
governance and assured its impact on society across whole of the country. In his research paper, the author studied 49 E-governance projects in various states of India such as BHOOMI in Karnataka for computerization of land records, e-SEVA in Andhra Pradesh for e-payment of utility bills/taxes, FRIEND (Fast, Reliable, Instant, Efficient Network for Disbursement of Services) in Kerala for the payment of different utility bills, GYANDOOT in Madhya Pradesh for village communities, LOK MITRA in Rajasthan used as single window system, SAMPARK in Chandigarh providing electronic service.
According to this study, these projects will enable easy multiple services access with reduced travel and waiting time. For this the awareness of computer and internet is has to be intensify in every nook and corner in India. Without this, it is very difficult to implement E-governance projects effectively.
2.6.9 SK. Mamun Mostofa, (2013) in his book A Comparative Analysis of Information Access in Rural Bangladesh has aimed to carry out a comparative analysis of the information access patterns in Khulna and Shatkhira district, to discover the sources and channels of information access in the rural peoples. A total of 185 questionnaires were distributed and only 165 completed questionnaires were returned. The study reveals that villagers of Khulna and Satkhira need more information pertaining to all aspects of life, interpersonal (IP) communication sources and channels are more effective than non- interpersonal (NIP) communication sources and channels in meeting the needs of the rural peoples. Poor communication infrastructure existing in the villages remains a major
drawback in information access in the villages. Finally this paper provides some suggestions to make information spreading to rural people competently.
2.6.10 Sharon Cheuk, AzuriatyAtang, and May-ChiunLo (2012)67 in their book
“Attitudes towards the Telecentre in Bario, Borneo Malaysia: 14 Years” have aimed to examine the community perceptions and attitudes towards the use of the telecentre in Bario, Sarawak, Malaysia. A qualitative research approach has been chosen as it offers an avenue to investigate perceptions, attitudes and motivations. In-depth interviews have been conducted, using a structured questionnaire, to collect qualitative data from local community persons (including tele-centre users and non-users) in Bario. he study reveals that a significant number of the respondents has not currently used the telecentre, due to the presence of alternative internet access methods, the perceived high cost of using the tele-centre and slow/problematic internet connection at the telecentre. General opinion of the telecentre is positive, in that it is a communication tool for personal and business matters. In terms of perceived ease of use, the telecentre is not considered difficult to use;
however very few respondents exhibited enjoyment in its use, citing that it was only a means to an end. Respondents perceive the tele-center to be useful overall, and some of those who were not able to use ICT or the tele-center nevertheless perceived that it had a business value to them. As this study is qualitative in nature, the sample size is considered small; hence, the general usability of the research may be affected. Extension of the
67. Sharon Cheuk, AzuriatyAtang, and May-Chiun Lo. "Community attitudes towards the telecentre in Bario, Borneo Malaysia,” International Journal of Innovation, Management and
Technology 3, no. 6 (2012): 682, accessed June 16, 2016 http://www.ijimt.org/papers/319-CM302.pdf
research findings using quantitative methods would prove beneficial for the validation of the findings. This is a first baseline study on communities’ attitudes towards the tele-center more than a decade after the said tele-centre was set up. The findings can be relevant to future studies of community-based ICT initiatives and the broader areas of information- seeking, information-seeking behaviour, and user needs.