Road Narayanganj Corporate Branch, Janata Bank Limited." I have tried myself to explain all my learning and experiences from my internship period in brief in this report. Salauddin saon, ID student of BBA program, Department of Business Administration, Daffodil International University, solemnly declare that the internship report regarding Road Narayanganj Corporate Branch, Janata Bank Limited." Has been conducted by my own research works and I certify that the submitted report is original and that no part or whole of this report has not been previously submitted to any other form, university or institution for any degree or any other purpose.
This is to certify that the internship report on "Customer Satisfaction on Service Quality of Corporate Branch B.B. Road Narayanganj, Janata Bank Limited" has been submitted for the award of Bachelor of Business Administration (BBA), Major in Marketing from Daffodil International University conducted by Md. Salauddin saon, ID as a practical fulfillment of the Bachelor of Business Administration (BBA) degree requirement under my supervision.
I am also grateful to the Department of Business Administration, Daffodil International University for giving me such an opportunity to get acquainted with the practical world of business. Road Narayanganj Corporate Branch, a second-generation bank of the country and creates an analysis on the customer satisfaction on banking sector of Bangladesh.
Background of the Study
Statement of the problems
Corporate Information
Research Methodology
The customers who have taken any kind of services from this branch, this questionnaire has been distributed to them whether they are account holder of this branch or not. Here 50 sample size is used as it is a descriptive research and sample size is selected using non-probability sampling technique. For data processing, entered the data into SPSS and got the output of that data.
Road Narayanganj Corporate Branch considers important measurements, for example, unwavering quality, responsiveness, affirmation, compassion and physical assets.
Limitations of the Study
Chapter: Two
Profile of the Organization
Historical Background of Janata Bank Limited (JBL)
Janata Bank was established by the Bangladesh Bank (Nationalisation) Order 1972 (Presidential Order 1972). Assuming controlling stakes of the erstwhile United Bank Limited and Union Bank Limited, there were two private class banks managing an account in the country. After the introduction of Bangladesh on December 16, 1971, the recently formed Janata Bank for mass management of an account received unusual offices from the administration to function as a nationalized commercial bank anywhere in the country. With the expansion of the Responsibility and the excellence of the execution within a few years, it becomes the largest commercial bank of the country with 912 branches, including 4 branches abroad in the United Arab Emirates. It is connected to 1202 remote journalists anywhere in the world. On November 15, 2007, the bank has was corporatized and renamed as Janata Bank Limited. Janata Bank Limited invites you to explore the universe of dynamic banking in Bangladesh. It is a state-owned commercial bank. and is catering to the needs of mass businessmen. Janata Bank was conceived with a different idea of purposeful holding of money to serve the evolving and expanding monetary needs of the country's regulated financial improvement. On 15 November 2007 Janata Bank was registered in the registrar's shares and reconstituted it as a public limited company under the name Janata Bank Limited. Janata Bank Limited currently operates through 910 branches including 4 overseas branches in UAE. It is connected with 1242 foreign correspondents all over the world. Janata Bank has its head quarters at Motijheel C/A. Currently it has 912 branches out of which 429 are located in the rural area, 479 are in the urban area and 4 branches are located in the United Arab Emirates. There are 10 division headquarters. The mission of the bank is to effectively participate in the financial advancement of the country by working in a stable industrial association for holding money, providing loans to borrowers that are sensible, productively forwarded and intensively evaluated, while securing the assets of contributors and delivering an attractive return for value. to the owners. The Board of Administration consists of 13. Thirteen) individuals headed by a Chairman.
Organizational Overview
Domestic Network
Overseas Network
Corporate Awards
Janata Bank Limited has been awarded 'Bank of the Year 2011 in Bangladesh' by the London-based Financial Magazine, Banker of the Financial Times Group.
Vision-Mission of the branch
- Vision
- Mission
- Corporate Governance
- Online Banking
- Personal Banking
- General Banking Activities of B.B. Road Corporate Branch Narayanganj
- Deposits
- Demand Deposits
- Time Deposits
- Savings Accounts
- Fixed Deposit Account
- Short Term Deposit (STD)
- Transfer of Account to another Branch
- Services
- Collection of Cheque
- SWOT analysis of B.B. Road Narayanganj Corporate Branch
Corporate governance includes principles of corporate governance and staff exercises, as well as individual board formation exercises. Overall corporate structure and make everyone in the general population follow the corporate governance. The objective of the corporate governance system is to ensure disclosure and clarity, to show the obligations of the branch management and the board, to define the rights and work of investors and partners, to confirm fair treatment and to maintain a strategic distance from the incompatible. circumstances.
Savings Bank Account can be opened in B.B Road Narayanganj Corporate branch of Janata Bank by any Bangladeshi citizen in the name of an individual or a group of individuals which can be run single or jointly. Account Opening Form to be duly filled out and submitted to the concerned branch of B.B. Road Narayanganj Corporate Branch of Janata Bank along with three passport size recent Photographs of the applicant duly attested by an introducer who must be an Account Holder Of any branch of Janata Bank.
A Savings Bank account can also be opened in the name of a minor, which must be managed by the minor's guardian. Road Narayanganj Corporate Branch, which shall be duly attested by an introducer who must be an account holder of a branch of Janata Bank. The minimum balance must be maintained on the A/C photocopy of the TIN certificate, if any. All required information according to the terms stated in the contract with the fixed deposit terms.
In short-term deposit account, the store should be kept for not less than seven days to earn interest. After checking, the endorsement is received from the supervisor to exchange the mail and at that time the sample of the sending letter from the transferee's branch will be sent. Again, the date of check should not be more than one day ahead of the date of receipt.
The sum in figures and words in the two sides of the compensation in-slip ought to be same and they will likewise be same in the check. The name expressed under control ought to be same in the two sides of the compensation in-slip and in the check. Road Narayanganj Corporate Branch has already established a promising reputation in the banking industry of the country.
Chapter: Three ANALYSIS
Descriptive Analysis and Frequency Distribution
Perception Statements in the Reliability Dimension
Analysis shows that among the total respondents, 26 people disagreed, 8 people agreed and 2 people strongly agreed.
Road Narayanganj Corporate Branch provides services within the
Here analysis demonstrates that among the aggregate respondents 5 people were differ and 15 people were concurred and 5 people emphatically.
Employees give suitable solution to solve the problems
Here analysis shows that among the total respondents 10 people disagreed and 15 people agreed and 5 people emphatically.
Errors and mistakes are corrected so quickly
Here analysis shows that among the total respondents 2 people disagreed and 25 people agreed and 15 people emphatically.
Employees gives you rapid service
Here analysis demonstrates that among the aggregate respondents 5 people were differ and 15 people were concurred and 15 people emphatically.
Employees of this branch are always willing to help you
Here analysis demonstrates that among the aggregate respondents 7 people were differ and 8 people were concurred and 12 people emphatically.
Employees of this branch always pursuits for solution
Here, the analysis shows that among the total respondents, 16 people disagreed and 8 people agreed and 16 people emphatically.
Friendliness & Courtesy of the Employees of this branch inspires you
Here, analysis shows that among the total respondents, 3 people differed, and 9 people agreed and 28 people emphatically.
You feel safe in your transactions with Janata Bank B.B. Road Narayanganj Corporate Branch
Here the analysis shows that among the total respondents, 3 people disagreed and 7 people agreed and 33 people emphatically. Here, the analysis shows that among the total respondents, 10 people disagreed and 9 people agreed and 11 people emphatically.
Janata Bank B.B. Road Narayanganj Corporate Branch
Here the analysis shows that among the total respondents 6 people were different and 10 people agreed and 20 people strongly. Here the analysis shows that among the total respondents 10 people were different and 6 people agreed and 9 people precisely.
Janata Bank B.B. Road Narayanganj Corporate Branch has your best interest
Here the analysis shows that among the total respondents 22 people were different and 8 people agreed and 7 people strongly. Here the analysis shows that among the total respondents 5 people were different and 10 people agreed and 5 people strongly.
Janata Bank B.B. Road Narayanganj Corporate Branch has convenient hours of operation
Here analysis demonstrates that among the aggregate respondents 10 people were differ and 14 people were concurred and 15 people emphatically.
This branch has modern equipment and technology that better satisfy your
Chapter: Four
Findings, Recommendations and Conclusion
Findings
Road Narayanganj Corporate Branch and in my research into the responses of the customers and the questions asked to them, I have come up with a few points that can improve both the proficiency and the quality of service. After analyzing this statement, I discovered that most respondents rate their judgment as disagreeing. Employees give you fast service & Employees of this industry are always ready to help you.
After analyzing these statements, the result showed that among all the respondents, the majority of the respondents expressed a unified opinion. The analysis shows that the majority of respondents believe that the kindness and courtesy of the employees of this branch always impresses their customers. After analysis I found that most of the respondents agreed and shared their opinion that they feel safe in their transactions and deposited money in Janata Bank B.B.
Recommendations
Conclusion
Books
Appendix
Sample Questionnaire)
A Survey on Customer Satisfaction in B.B. Road Narayanganj Corporate Branch
