The distribution of respondents and the extent of the required skills gap of potential ACAD participants in the provision of work services. Distribution of Respondents and Degree of Required Attitudes Gap of potential ACAD participants in providing services in the work situation.
Key Features Considered in the Study
Methodology of the Study
Past and present ACAD participants identified the range of knowledge, skills and attitudes they gained through ACAD. Potential ACAD participants identified their gaps in knowledge, skills and attitudes in providing services in the workplace.
Analysis and Findings
Results of the statistical tests (Spearman's Rank Correlation or Co-efficient) used indicate that there is a significant (at 0.01 level) consistency between the views of former, ongoing (existing) and potential ACAD participants regarding their required knowledge, skills and attitudes in the delivery of services in the work situation and the extent of their fulfillment by ACAD. The reassessment of training needs validates the earlier assessment on the basis of which the curriculum of the existing ACAD was designed.
Recommendations
However, BPATC may strongly consider introducing private sector development issues (in the form of a separate module) into ACAD curriculum. The identified high priority issues, whose fulfillment rate with the existing form of ACAD is not sufficient, should be allocated more time and effort.
Conclusions
The duration of ACAD should be extended or the volume of input on relatively less prioritized/important issues should be reduced. The feedback processes adopted by BPATC should also be continued and there should be a regular follow-up process to assess whether the curriculum is aligned with that of the job requirements.
CHAPTER~ I
Introduction
The Background and Coverage of the ACAD
The government machinery of the then Pakistan felt the need for training of mid-level officials in the field of administration and development. 34; Twenty-three years of National Institute of Public Administration (NIPA) training programs", in: Administrative Science Review, Vol.
The Emerging Challenges of Mid-Level Government Officials
One would argue that there seems to be an undercurrent of change within the public sector. But what is their vision for the public sector service delivery system in Bangladesh to achieve development goals in the face of changing global environment I.
Post-Training Utilization and Curriculum Development : Concepts and Meanings
- Methods Involved in the Study of PTU/TNA
Curriculum workers have sought for many years to define a proper definition of the word "curriculum." A classroom teacher may believe that curriculum is "all the planned and organized experiences designed to help participants learn that occur within the institution."
The Objectives of the Study
The Conceptual Framework of the Study
- Training Needs Assessment (TNA)
- Training Inputs
- Internal Validation
- External Validation/PTU
- New Needs Discovered
- Key Features to be Considered in the Present Study
In that case, the center can continue with the existing status of the curriculum. Whether the training needs to be reassessed validates the previous assessment on which the existing ACAD's curriculum was designed;
Justification/Rationale of the Study
ACAD is a generic management training course on administration and development for the mid-level government officials. The entire spectrum of mid-level government officials involves a number of stakeholder groups from diverse backgrounds. The nature of ACAD itself is a constraint for developing an effective curriculum for all mid-level government officials in a unified form.
A number of Focused Group Discussions (FGDs) were organized with various stakeholder groups, including GOB agencies and relevant professionals, to identify and prioritize the challenges, needs, values, cultures and environment of mid-level government officials. Based on the aforementioned assessment, consultation and input from the FGD, a comprehensive PTU/TNA survey questionnaire was developed, pre-tested and finalized and the PTU/TNA survey was conducted among the relevant stakeholder groups using a stratified, targeted random sampling procedure.
FGD Guidelines and Reconnaissance Survey
Preparation and Formulation of Survey Questionnaire
This part is designed based on the evaluations of the FGDs and the evaluation of the superiors (Joint Secretary). Part II includes questions about the extent to which the existing ACAD module/topics [contents] are useful in providing services in a work situation. Both open-ended and closed-ended questions were formulated to gather respondents' views.
Sample Size, Sample Design and Sampling Procedure
As illustrated in fig-2.1, five separate FGDs were conducted among 30 former, existing and potential ACAD participants to identify the most important areas of knowledge, skills and attitudes needed for service delivery in a work situation as a Deputy Secretary or equivalent. Previous and existing ACAD participants were also asked to rate the extent of knowledge, skills and attitudes they acquired through ACAD. Potential ACAD participants were asked to identify their knowledge, skills and attitude gaps in service delivery at the working level [Appendix-4].
As mentioned earlier, the first part of the survey questionnaire [Appendix-4, Part-I/A and Part-I/BJ was prepared based on FGD feedback. The second part included questions about the usefulness of the course content in the work situation of the existing employees.
Methods of Data Collection
Methods of Compilation and Tabulation
Methods of Analysis
The process of weighing the ranked response system was as follows: Rankings of the responses. The process of weighing ranked answers in reverse order was as follows: Rankings of the answers. Then, the weighted values (with the highest rank) of all responses for a given parameter as 1 (the highest possible value) index value of each parameter was calculated using the following formula.
Null Hypothesis: There is no significant consistency between the views of (Ho) respondents of different groups on duty. Hypothesis (H1) There is a significant consistency between the views of respondents of different groups in office.
PTU & TNA Analysis and Findings
Assessing KSA Requirements in Delivering Services
- Assessing Knowledge Requirements in Delivering Services & Its Fulfillment The identified aforementioned areas of knowledge required for the Deputy Secretaries
- Assessing Attitudes Requirements in Delivering Services & Its Fulfillment Studies indicate that the government officials are never encouraged to be pro-active
Table- 2: Fulfillment of required knowledge through ACAD in the delivery of services at the level of Deputy Secretaries and equivalents. Table 3: Distribution of respondents and the frequency of required knowledge gaps for the potential ACAD participants in providing services in the job situation. Table-5: Rate of achievement of required skills through ACAD in the delivery of services at the level of Deputy Secretaries and equivalents.
Table-6: Distribution of respondents and the frequency of required skill gaps for the potential ACAD participants in providing services in the job situation. Table-8: Degree of fulfillment of required positions through ACAD in the delivery of services at the level of Deputy Secretaries and equivalents.
Effectiveness/Usefulness of ACAD
- Effectiveness of Course Objectives
To improve efficiency expertise to provide better services to the customers and to work in a team.
Effectiveness/Usefulness of the Course Inputs in Service Delivery
- Effectiveness/Usefulness of Different Modules & Its Course Contents The time-series data from 78th to 87th ACAD on different course modules indicates that
- Usefulness of Poverty Reduction Modules and Topics
- Usefulness of Development Economics & Globalization Module
- Usefulness of Project Cycle Management Module
- Usefulness of Individual Action Plan Module
- Usefulness of Public Service Management Module
- Usefulness of Ethics in Public Administration Module
- Usefulness of Gender and Development Module
- Usefulness of Conflict Resolution and Negotiation Techniques Module
- Usefulness of Language Skills Module
- Usefulness of ICT and e-Governance Module
- Usefulness of Physical Conditioning and Games Module
- Usefulness of Study ToursNisits Module
- Usefulness of Contemporary Issues Module
Table-12: Module-wise average extent of usefulness (in %) of the course content of ACAD in the provision of services as deputy secretaries and equivalents. Again, all (100.00%) respondents identified (a) physical fitness and games, (b) study tours, (c) conflict resolution and negotiation techniques, (d) poverty alleviation problems and strategies, (e) development economics and globalization, (f) language skills , (g) ICT and e-Governance, (h) Environment Management and Disaster and (i) Project Cycle Management as the most useful modules of the course in the job situation. Fig-3.7: Average extent of utility (in %) of various modules in ACAD for providing services like Deputy Secretaries and equivalents.
All the respondents identified (a) Transparency and accountability in Administration (79.63%) and (b) Prevention of Corruption (78.40%) as the most useful topics of the module. Most of the survey respondents identified (a) Maritime boundaries and challenges of exploring economic potential for Bangladesh b) Inclusive development c) Challenges of food security in Bangladesh d) Business rules (83.19%).
Effectiveness of the Adopted Methods
The Participants Performance
The linear regression line drawn on the basis of the average performance of different course participants indicates that the participants' performance was very high (more than eighty five) [Fig.-3.9]. Table-15: The Participants' Course Wise (76th - 85th ACAD) Achievement Levels (Grading) Course# Number & % of participants as per Obtained Grade. Although a very few participants achieved outstanding scores (AA i.e. 90 and above), most of the participants achieved very good scores (A+ i.e.
New Needs Discovered
Many of the civil servants work in the business regulatory bodies or in the private sector development service provider agencies with little or no knowledge about the private sector. Studies indicate that almost all the civil servants working at different levels have a strong negative attitude towards private sector development where profit making is considered a sin or crime13. The other issues raised by the process are: (a) the existing ACAD curriculum is perfectly fine, apart from some changes that need to be made as mentioned earlier; (b) the course is too rushed14 in terms of its volume of input delivered and course duration i.e.
Looking at the above analysis, the study comes to a final observation that the PTU/TNA study of the course should not be adopted as a single endeavour. ANT and Program Recommendation: Design and Pilot Implementation of Civil Service Training Program for Private Sector Development, Gulshan Avenue, Dhaka, October.
Key Issues and Lessons
Summary Findings, Recommendations & Conclusions
Summary Findings
The input provided by ACAD was found to be very useful in the participants' work situation (external validation). The linear regression line drawn based on the average performance of different course participants from the latest available 10 ACADs indicates that the participants' performance was very high (more than eighty-five in. The reassessment of ACAD training needs strongly indicated that the government officials of this level have little or no knowledge about private sector development i.e.
Research shows that almost all government officials working at different levels have a strongly negative attitude towards the development of the private sector, where making profit is considered a sin or crime. Participants found the ACAD too hectic in terms of the volume of input provided and the duration of the course, i.e.
Recommendations
Conclusions
Appendix-1 Table-13 Module/subject-wise average extent (in %) of course content in ACAD in provision of services as Deputy Secretaries and equivalents.
POST-TRAINING UTILIZATION STUDY OF ACAD
Indicate (in bullet points) how the ACAD can be better designed to equip you with the required knowledge, skills and attitudes. Identify the five key knowledge and skill areas required to serve efficiently and effectively as Assistant Secretary of State or an equivalent position within the Government and indicate (in %) the extent of your knowledge and skill gaps in those areas. a) Required knowledge (please list the five most important ones in order of priority). Please identify the five key attitudinal areas that one must foster in order to serve efficiently and effectively as a Deputy Secretary of State or an equivalent position in the Government and indicate (in %) the size of the attitudinal gap in those areas.
The most important identified areas of attitudes Extent of attitudes Gaps (in%) 1 .. The most important identified areas of attitudes Extent of attitudes Ga s in%). Please indicate (in bullet points) how ACAD can be better designed to equip you with the required knowledge, skills and attitudes.
BANGLADEAH PUBLIC ADMINISTRATION TRAINING CENTRE
Training Need Assessment (TNA) : Importance, Benefits and Methods, in Proshikhyan, A Journal of Training and Development, Bangladesh Society for Training and Development, Vol. Training Needs Assessment of Civil Servants for Three Public Universities, in Proshikhyan, A Journal of Training and Development, Bangladesh Society for Training and Development, Vol. Effectiveness of management/administrative training in Bangladesh, in Proshikhyan, A Journal of Training and Development, Bangladesh Society for Training and Development, Vol.
A Summary of Management Training Needs for the Future Managers, in Proshikhyan, A Journal of Training and Development, Bangladesh. Training needs assessment for family welfare visitors, in Proshikhyan, A Journal of Training and Development, Bangladesh Society for Training and Development, Vol.
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