THE FACTORS INFLUENCE QUALITY SERVICE TO
RESPECT SATISFIED CONSUMERS SPEEDY TO COMPANY
PT.TELKOM LAMPUNG
By Erwin Malau
0803091015 A Field Practice Report Submitted in a Partial Fulfillment of
The Requirements for D3 Degree In
The Language and Arts Department of The Faculty of Teacher Training and Education
LAMPUNG UNIVERSITY
BANDAR LAMPUNG
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Curriculum Vitae
The writer was born on March 10th,1989 , Pematang Siantar, North Sumatera.The writer is the no 3 from 7 brother of the couple of Elison Malau and Rismawanta br. Sidauruk.
In 2002, he graduated from SD Negeri 4 Situnjang, Simanindo, South Sumatera. As soon as graduated from Elementary School, he entered SMP Swasta Dharma Pertiwi, Bahbutong, North Sumatera, and graduated in 2005. Then he continued his study at SMA Lentera Harapan, Banjar Agung, Tulang Bawang, and finished in 2008. After finishing his study at SMA Lantera Harapan, Banjar Agung, Tulang Bawang, the writer continued at English Diploma III Profesional Program, the Faculty of Teacher Training and Education of Lampung University.
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1.1.4 The Products and Services of the Institution ... 5
ix
II. DISCUSSION
2.1 Relation with the Staffs of the Institution ... 13
2.2 Relationship with the facilities of the institution ... 12
2.3 Relationship with Clients of the Institution ... 13
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LIST OF APPENDICES
APPENDIX 1 : Look Book ( Buku Laporan Harian ).
APPENDIX 2 : Table Promotion of Speedy on Mei 2011.
APPENDIX 3 : Table Promotion of Speddy on june 2011.
APPENDIX 4 : Surat Keterangan Telah Selesai Melakukan PKL.
APPENDIX 5 : Daftar nilai.
APPENDIX 6 : Penjelasan Desain Logo PT.TELKOM.
APPENDIX 7 : Organization Structure of KANDATEL Lampung.
APPENDIX 8 : Garansi Telepon.
APPENDIX 9 : Struktur dan Brand Produk TELKOM.
APPENDIX 10 : Petunjuk Pelaksanaan Outbond Call Layanan TELKOM
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MOTTO
Take time to opinion, that is source is
strong!
Take time to work, that is price success full!
Take time to prayer, that is strong the biggest
ii
APROVAL
Examiner Team
Examiner I : Drs. Sudirman. M.Pd (……….)
Examiner II/Advisor : Dra.Edhita Gloria Simanjutak(………...)
Verifield by :
Faculty of Teacher Training and Education
Deputy Dean I
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This Report is dedicated to :
The writer absolutely cannot finish the final report without helping from the people
around, so the writer proudly dedicates this report to these people:
1. My beloved parents, He deeply want to say thank for their support and pray,
thanks for giving from their belief to finish her study.
2. My beloved sister and my beloved brother for their support, kindness and
sacrifice.
3. All of my friends in D3 English Profession Class A and B, The Writer cannot
mention all.
4. All of my friends in my boarding house PURI KENCANA thanks for all of
their kindness and support.
Title : THE FACTORS INFLUENCE QUALITY SERVICE TO
RESPESCT SATISFIED CONSUMERS SPEEDY TO
COMPANY PT. TELKOM LAMPUNG
Name : Erwin Malau
Number : 0803091015
Department : Language and Arts Education
Program : Diploma III in English Profession
Faculty : Teacher Training and Education Faculty
ADMITTED BY:
Head of Advisor,
Language and Arts Department /
D III in Professional English
Drs. Imam Rejana, M.Si. Dra. Editha Gloria Simanjuntak
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ACKNOWLEDGEMENTS
Praise to God for his grants and blessing that this report can be completed, entitled
”THE FACTORS INFLUENCE QUALITY SERVICE TO RESPESCT SATISFIED
CONSUMERS SPEEDY TO COMPANY PT.TELKOM LAMPUNG “ This report
is written as part of require of D3 English Program in the Language and Arts
Department of Teacher Training and Education Faculty in Lampung University.
The writer would like to express the deepest gratitude to:
1. Dra. Edita Gloria Simanjutak, the advisor who has given to advice and
guidance in writing this report.
2. Drs.Sudirman. M.Pd, the examiner of field practice of the writer.
3. Drs. Bujang Rahman, M.Si., the Dean of Teacher Training and Education
Faculty.
4. Dr. Mulyanto Widodo, M.Pd., the Dean Deputy I of Teacher Training and
Education Faculty.
5. Drs. Imam Rejana, M.Si., the Head of Diploma III English and the Head of
Language and Arts Department Teacher Training and Education Faculty.
6. Feni Munifatullah, M.Hum.,S.S. the Leader Academic ( PA )
7. Mrs. Maryati and to staffs at PT. Telkom Kandatel Lampung, who always give their support and guidance during the writer applied the field practice.
8. All of my friends in DIII English Profesion especially for class B, you are my best friends.
9. My beloved parents who always pray and give me support, thank you for your
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10. My Friend in the bording house ( PURIKENCANA ) thank you for you’re supporting.
32
REFERENCES
Universitas Lampung. 2011. Panduan Program Praktik Kerja Lapangan (Guideline of Field Practice). Universitas Lampung.
M.Echols, John with Hassan Sadily. 2008. Kamus Inggris Indonesia. Jakarta:PT Gramedia Pustaka Utama.
M.Echols, John with Hassan Sadily. 2008. Kamus Indonesia Inggris. Jakarta:PT Gramedia Pustaka Utama.
Universitas Lampung. 2008. Pedoman Penulisan Karya Ilmiah Universitas Lampung.
Universitas Lampung.
Data Produk Telkom. http.//portaldrive1.telkom.co.id
Olvia, Ria. 2007. The Effort Made by PT Telkom Kandatel Lampung in Solving Loss Customer for Telkom International Call ( TIC ) User in Personal Customer Care Unit. University of Lampung
