Informasi Dokumen
- Penulis:
- Nova Noveristi
- Aulia Safitri
- Sekolah: Universitas Komputer Indonesia
- Mata Pelajaran: Sistem Informasi
- Topik: Sistem Informasi Pelayanan Pengaduan Dan Tagihan Rekening Pelanggan Di PDAM Tirtawening Kota Bandung Menggunakan SMS Gateway
- Tipe: graduation project
- Tahun: 2010
- Kota: Bandung
Ringkasan Dokumen
I. Introduction
This section outlines the background and significance of the research focused on the complaint and billing service information system for PDAM Tirtawening in Bandung, utilizing SMS Gateway technology. The introduction highlights the inefficiencies in the current customer service processes, where customers must physically visit offices to obtain information or make complaints. The need for an improved system that leverages technology to enhance service delivery and customer satisfaction is emphasized, setting the stage for the research objectives.
II. Theoretical Framework
This section discusses the theoretical underpinnings of the research, particularly the principles of information systems and SMS Gateway technology. It explains how a well-designed information system can streamline processes, improve data accuracy, and enhance customer interaction. The section also covers the importance of data quality and the role of SMS in facilitating real-time communication between the service provider and customers, which is crucial for effective complaint handling and billing processes.
III. Research Methodology
The methodology section outlines the systematic approach taken to develop the complaint and billing service information system. It details the steps involved in data collection, including interviews and observations at PDAM Tirtawening, as well as the analysis of existing systems. The development of the prototype system is also described, highlighting the iterative nature of the design process and the importance of user feedback in refining the system to meet customer needs effectively.
IV. System Design
This section presents the design aspects of the information system, including the architecture of the SMS Gateway, the user interface, and the data management processes. It discusses the integration of various components to ensure seamless communication and data flow between customers and the PDAM. The design also considers user-friendliness and accessibility, ensuring that customers from diverse backgrounds can utilize the system efficiently.
V. Implementation and Testing
In this section, the implementation phase of the SMS Gateway system is detailed, including the deployment of the software and hardware components necessary for operation. The testing procedures to evaluate system functionality, reliability, and user satisfaction are described. Results from user testing are presented, demonstrating the effectiveness of the system in improving service delivery and customer engagement.
VI. Conclusion and Recommendations
The conclusion summarizes the findings of the research, emphasizing the positive impact of the SMS Gateway system on customer service at PDAM Tirtawening. Recommendations for further improvements and potential expansions of the system are provided, suggesting ways to enhance functionality and user experience. The section also highlights the academic contributions of the research, particularly in the field of information systems and customer service management.
Referensi Dokumen
- Perancangan Sistem Informasi Dan Aplikasinya ( Andri Kristanto )
- Jaringan Komputer ( Budhi Irawan )
- Manajemen Sistem Informasi ( Drs. Zulkifli Amsyah )
- Menguasai Pemrograman Database Dengan Visual Basic 6.0 ( Evangelos Petrousos )
- Analisis & Desain ( Jogiyanto )
