View of Front Matter Vol 6 No 2, 2022

The International Journal of Applied Business (TIJAB)

Jl. Dharmawangsa Dalam No. 28 Surabaya 60286 Telp. 031-5033869 Faks. 031-99005114 website: https://e-journal.unair.ac.id/TIJABE-mail: tijab@journal.unair.ac.id

Volume 6 Issue 2 e-ISSN: 2599-0705

EDITORIAL TEAM

Editor-in-chief : Dr. Amaliyah

Editorial Team:

Rizky Amalia Sinulingga (Universitas Airlangga, Indonesia) Nitami Galih Pangesti (Universitas Airlangga, Indonesia) Bani Alkausar (Universitas Airlangga, Indonesia)

Dr. Basri Rashid (Universiti Utara Malaysia, Malaysia) Dr. Azrul Abdullah (Universiti Teknologi MARA, Malaysia) Prof. Kevin Markwell (Southern Cross University, Australia)

Dr. Nurul Aisyah Rachmawati (Universitas Trilogi Jakarta, Indonesia)

The International Journal of Applied Business (TIJAB)

Jl. Dharmawangsa Dalam No. 28 Surabaya 60286 Telp. 031-5033869 Faks. 031-99005114 website: https://e-journal.unair.ac.id/TIJABE-mail: tijab@journal.unair.ac.id

Reviewer : Tifa Noer Amelia

(Perbanas Institute, Indonesia)

Dr. Ismi Rajiani

(Universitas Muhammadiyah Gresik, Indonesia)

Abdul Razak Munir

(Universitas Hasanuddin, Indonesia)

Retno Febriyastuti Widyawati

(Universitas Wijaya Kusuma Surabaya, Indonesia)

Riska Nur Rosyidiana

(Universitas Airlangga, Indonesia)

Ahmadi Usman

(Politeknik Negeri Ujung Pandang, Indonesia)

Hanif Fadhlillah

(Universitas Airlangga, Indonesia)

The International Journal of Applied Business (TIJAB)

Jl. Dharmawangsa Dalam No. 28 Surabaya 60286 Telp. 031-5033869 Faks. 031-99005114 website: https://e-journal.unair.ac.id/TIJABE-mail: tijab@journal.unair.ac.id

Address : Redaksi Jurnal Departemen Bisnis

Fakultas Vokasi , Universitas Airlangga

Jl. Dharmawangsa Dalam No. 28-30, Surabaya Telp. (+62) 89676903606

TIJAB (The International Journal of Applied Business) is a per-reviewed journal that publishes original articles researching or documenting issues on applied business including, but not limited to, economics and business, taxation, banking, tourism, and hospitality. It considers both theoretical and applied manuscripts for publication. However, theoretical articles must show a link to significant business applications. A wide range of research methods including analytical work, historical analysis, case studies, statistical analysis and field research is accepted.

The International Journal of Applied Business (TIJAB)

Jl. Dharmawangsa Dalam No. 28 Surabaya 60286 Telp. 031-5033869 Faks. 031-99005114 website: https://e-journal.unair.ac.id/TIJABE-mail: tijab@journal.unair.ac.id

Volume 6 Issue 2 e-ISSN: 2599-0705

TABLE OF CONTENTS

Pages Community Satisfaction Survey on "Lapak Asik Onsite" Service: BPJS

Ketenagakerjaan Blitar City

(Survei Kepuasan Masyarakat Terhadap Pelayanan “Lapak Asik Onsite”: BPJS Ketenagakerjaan Kota Blitar)

Amelia Nurina Syahra^a, Damar Kristanto^a1, Phima Ruthia Dwikesumasari^a, Edwin Fiatiano^a

120-133

Factors Influence Customer Churn on Internet Service Providers in Indonesia (Faktor-Faktor Yang Mempengaruhi Kehilangan Pelanggan Pada Penyedia Layanan Internet di Indonesia)

Handi Aulia Triyafebrianda ^a1, Nila Armelia Windasari^a

134-144

How do Petrol Prices Respond to Variations in Crude oil and the Exchange Rate?

Evidence from South Africa

(Bagaimana Harga Bensin Menanggapi Variasi Minyak Mentah dan Nilai Tukar?

Bukti dari Afrika Selatan)

Ndzalama Mathebula^a, Baneng Naape^b1

145-160

Corporate Disclosure of Sustainability Reporting and Value Relevance in Developing Countries - A Review of Literature

(Pengungkapan Perusahaan Pelaporan Keberlanjutan dan Relevansi Nilai di Negara Berkembang - Tinjauan Literatur )

Abdulkadri Toyin Alabi ^a1, Saheed Olanrewaju Issa^a

161-171

Effect of Aaker’s Model of Brand Personality on Customer Choice of Branded E- Retailing Outfits

(Pengaruh Model Kepribadian Merek Aaker pada Pilihan Pelanggan Pakaian E- Retailing Bermerek)

Ladipo Patrick Kunle^a, Oniku Ayodele^a, Bankole Janet Oluwasey^a, Akeke Olushola^a1

172-182

The International Journal of Applied Business (TIJAB)

Jl. Dharmawangsa Dalam No. 28 Surabaya 60286 Telp. 031-5033869 Faks. 031-99005114 website: https://e-journal.unair.ac.id/TIJABE-mail: tijab@journal.unair.ac.id

The Influence of Guerrilla Marketing on Buying Interests in Indonesian Fashion Local Brands

(Analisis Pemasaran Gerilya Terhadap Minat Beli Merek Fesyen Lokal Indonesia) Karen Millennia Puspa Nugroho^a, Daniel Hermawan^a1

183-194

Analyzing Customer Satisfaction’s Effect as an Intervening Variable of Service Quality Influencing Customer Loyalty: Indonesian Perspective

(Menganalisis Pengaruh Kepuasan Pelanggan Sebagai Variabel Intervening Kualitas Pelayanan yang Mempengaruhi Loyalitas Pelanggan: Perspektif Indonesia)

Novyandri Taufik Bahtera^a1, Vina Firkiyatul Munawaroh^a

195-208

Does Earnings Management Practice Increase Stock Return?

(Apakah Praktik Manajemen Laba Meningkatkan Pengembalian Saham?) Nico Alexander ^a1, Silvy Christina ^a

209-216