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Pushing Digital Paradigm Shift For Older Bank System To Improve The Environmental Conditions

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Pushing Digital Paradigm...

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Submission date: 16-Jan-2023 10:47PM (UTC-0500) Submission ID: 1993915065

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Jeeva Venkatakrishnan, Ravikumar

Alagiriswamy, Satyanarayana Parayitam. "Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty", The TQM Journal, 2023

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DAFTAR PUSTAKA Avkiran, N.K. 1999, "Quality Customer Service Demands Human Contact", The ANALISIS PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN PADA PT BANK NEGARA INDONESIA (PERSERO) TBK KANTOR CABANG UTAMA SLAMET RIYADI SOLO.

1994, &#34;An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions&#34;, Journal of

View of The Effect of Banking Digitalization Through Self-Service Technology on Satisfaction and Loyalty of Customers Users of Sharia Bank Digital Services

DISCUSSION The results of the study show that there is an effect of banking digitization through self- service technology on customer satisfaction and loyalty who use Islamic bank

Finding Customer Satisfaction and Loyalty Factors in Islamic Bank Digital Users

Research Methods This study uses quantitative methods, where the data used in the study analyzes the influence of brand image, service quality, and trust on customer satisfaction and