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A

STUDY OF TEACHER’S LESSON PLAN

DESIGN BASED ON STUDENTS’ NEED

AT

HOSPITALITY PROGRAM OF STATE

VOCATIONAL HIGH SCHOOL 1 BUDURAN

SIDOARJO

TITLE SHEET

THESIS

Submitted in partial fulfillment of the requirement for the degree of

Sarjana Pendidikan (S.Pd) in Teaching English

By

ULIL FAUZIYAH

NIM D05212045

ENGLISH TEACHER EDUCATION DEPARTMENT

FACULTY OF EDUCATION AND TEACHER TRAINING

SUNAN AMPEL STATE ISLAMIC UNIVERSITY

SURABAYA

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PERNYATAAN KEASLIAN TULISAN Yang bertanda tangan dibawah ini

Nama : Ulil Fauziyah

NIM : D05212045

Semester : VIII

Fakultas/Prodi : Tarbiyah dan Keguruan/Pendidikan Bahasa Inggris

Dengan ini menyatakan sebenar-benarnya bahwa skripsi yang berjudul A Study of Teacher’s Lesson Plan Design Based on Students’ Need at Hospitality Program of State Vocational High School 1 Buduran- Sidoarjo”adalah benar-benar merupakan hasil karya sendiri. Segala materi yang diambil dari karya orang lain hanya digunakan sebagai acuan dengan mengikuti tata cara dan etika penulisan karya ilmiah yang ditetapkan oleh jurusan.

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ADVISOR APPROVAL SHEET

This thesis by Ulil Fauziyah entitled “A Study of Teacher’s Lesson Plan Design Based on Students’ Need at Hospitality Program of State Vocational High School 1 Buduran Sidoarjo” is ready to be examined by the Boards of Examiners.

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APPROVAL SHEET

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LEMBAR PERNYATAAN PERSETUJUAN PUBLIKASI KARYA ILMIAH UNTUK KEPENTINGAN AKADEMIS

Sebagai sivitas akademika UIN Sunan Ampel Surabaya, yang bertanda tangan di bawah ini, saya:

Nama : ULIL FAUZIYAH NIM : D05212045

Fakultas/Jurusan : FTK/PENDIDIKAN GURU BAHASA INGGRIS E-mail address : ulilzya@gmail.com

Demi pengembangan ilmu pengetahuan, menyetujui untuk memberikan kepada Perpustakaan UIN Sunan Ampel Surabaya, Hak Bebas Royalti Non-Eksklusif atas karya ilmiah :

Sekripsi Tesis Desertasi Lain-lain

(………)

yang berjudul :

A STUDY OF TEACHER’S LESSON PLAN DESIGN BASED ON STUDENTS’ NEEDS

AT HOSPITALITY PROGRAM OF STATE VOCATIONAL HIGH SCHOOL 1

BUDURAN SIDOARJO

beserta perangkat yang diperlukan (bila ada). Dengan Hak Bebas Royalti Non-Ekslusif ini Perpustakaan UIN Sunan Ampel Surabaya berhak menyimpan, mengalih-media/format-kan, mengelolanya dalam bentuk pangkalan data (database), mendistribusikannya, dan menampilkan/mempublikasikannya di Internet atau media lain secara fulltext untuk kepentingan akademis tanpa perlu meminta ijin dari saya selama

tetap mencantumkan nama saya sebagai penulis/pencipta dan atau penerbit yang bersangkutan.

Saya bersedia untuk menanggung secara pribadi, tanpa melibatkan pihak Perpustakaan UIN Sunan Ampel Surabaya, segala bentuk tuntutan hukum yang timbul atas pelanggaran Hak Cipta dalam karya ilmiah saya ini.

Demikian pernyataan ini yang saya buat dengan sebenarnya.

Surabaya, 18 Agustus 2016

Penulis

(Ulil Fauziyah)

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ABSTRACT

Fauziyah, Ulil. (2016). A Study of Teacher’s Lesson Plan Design Based on

Students’ Need at Hospitality Program of State Vocational High School 1 Buduran Sidoarjo. A Thesis. English Teacher and Education Department, Faculty of Education and Teacher Training, Sunan Ampel State Islamic University Surabaya. Advisor : Dra. Irma Soraya, M.Pd.

Key Words: Lesson plan, students’ needs, Hospitality program.

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TITLE SHEET ... i

D. Significance of The Study ... 8

E. Scope and Limit of The Study... 8

F. Definition of Key Term ... 9

CHAPTER II : REVIEW OF RELATED LITERATURE A. Theoretical Foundation ... 11

1. English for Spesific Puposes Definition ... 11

2. Indicators of ESP for Hospitality Program ... 13

a. The absolute characteristic ... 13

b. The variable characteristics ... 14

3. Students’ Needs ... 17

a. Necessities ... 17

b. Lacks ... 18

c. Wants... 18

4. Lesson Plan ... 19

5. The Development Principles of Lesson Plan ... 21

a. Formulating Learning Outcomes ... 22

b. The Degree of Competence from KI and KD ... 25

c. Learning Procedures ... 30

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A. Research Approach and Design ... 35

B. Setting of The Study ... 36

C. Data and Source of Data ... 36

D. Research Stages ... 37

E. Data Collection Technique ... 39

F. Data Collection Instrument ... 40

G. Data Analysis Technique ... 41

CHAPTER IV : FINDINGS AND DISCUSSION A. Research Findings ... 45

1. Finding of Students’ Needs Analysis ... 45

2. Finding of Lesson Plans Analysis ... 76

B. Discussion ... 87

1. Discussion of Students’ Needs at Hospitality Program ... 87

2. Finding of Lesson Plans in Formulating Learning Outcomes and Learning Procedures ... 94

CHAPTER V : CONCLUSION B. Conclusion ... 98

C. Suggestion ... 100

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CHAPTER I INTRODUCTION

This study is about teacher’s lesson plan design based on students’ needs in

Hospitality. This chapter discusses the area of the study that will be covered in some

headings; background of study, research problems, objectives of the study,

significance, scope and limitation, then definition of the key terms.

A. Background of Study

English language teaching (ELT) in Indonesia is generally categorized into

two kinds, they are ELT for general purposes (EGP) and ELT for specific

purposes (ESP)1. However, students majoring in English are often regarded as

students who focus on EGP2. Although they may study English for a certain

purpose, the context of ELT in Indonesia they are regarded as EGP learners. On

the other hand, students majoring in subjects other than English in their study

(e.g., science, economics, and engineering) are classified as ESP students

because the focus of their English learning is on the use of English within the

specific area rather than on general use3.

1

Khan, Tariq M. et. al., “Needs Analysis of English for Occupational and Specific Purposes”,

International Journal of Social Sciences and Education, Vol. 1, No. 4, 10-2011, accessed on

www.gen.lib.rus.ac.id on: November 1st, 2015

2 Marwan, Ardi. “

ESP Teaching Challenges in An Indonesian Vocational Higher Institution”. State Polytechnic of Pontianak, Indonesia. The English Teacher Vol. XXXVIII: 1 – 12

3

Yi-Hsuan Gloria Lo, “ESP versus EGP: A case study of an ESP program for vocational high school

students of Tourism”, Taiwan International ESP Journal, vol.3, no.2, 71, 2012, accessed:

(10)

Generally, ESP is taught in vocational higher instituion or university.

However in Indonesia, it is also taught in vocational high schools level4. Thus,

English which is learned in this field also has a similar vocational context. As

Lubna stated that learners studying English in Vocational High School are

expected to master some knowledge of English usage through general class, yet

they have not learned to use language in their specialized contexts of profession

and study5. Therefore, English becomes a significant subject that needs high

attention to the development of teaching in Vocational High School.

In line with it, State Vocational High school 1 Buduran has a vision to

become an educational and training institution which is able to produce

professional, independent and competitive graduates in national and international

social work6. To achieve that vision, vice of the head master states that English

becomes one of the main subjects which the students have to master especially

for those who are in hospitality program. For instance, one of the divisions in

Hospitality program becomes a Guest Relation Officer (GRO). This division is

directly related to the guests whom communicatively welcome and serve to

attract them to come in7. Therefore, language teachers have to prepare a lesson

4

Marwan, Ardi. ESP Teaching Challenges in an Indonesian Vocational Higher Institution” State Polytechnic of Pontianak. The English Teacher Vol. XXXVIII:1-12

5Algadrie, Lubna. “Need Analysis: Strategic Issue on the Teaching of English for Specific Purposes

for the Study of Science and Tecchnology”. University of Sidney

6

Profil smkn 1 Buduran Sidoarjo. Accessed on http://www.smkn1buduran.sch.id/profil.html

December, 4 2015.

7

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for their learners in order to perform a role needed in their future job or

profession.

Thasevka states thatlanguage teachers encounter difficulties when they plan

their lessons. Some of these difficulties are immediate evidence in the lesson

plans if they are aware of their students’ competence and also their needs8. Thus,

the researcher intends to conduct a study toward the teacher’s lesson plan design

of English based on students’ needs in hospitality. The determination of the

research is taken into account in this study. Designing English lesson plan have

some differences from designing any other subjects. Instead of designing the

lesson plan based on the curriculum, the teachers also have to pay attention on the students’ needs. Moreover, the teacher also said that the first consideration

before designing lesson plans is formulating proper learning outcomes

(indicators) which meet the demands of their students’ different level of

knowledge. In addition, sometimes the teachers are still less to notice how to

formulate a proper indicator when they design a lesson plan that leads to a failure

of achieving basic competence by the learner individually9.

Concerning to the teachers’ lesson plan design, it should be based on the

applied curriculum. There are two curriculums which are applied by the

8

Tashevska, Svetla. “Some Lesson Planning Problems for New Teachers of English”. Accessed onhttp://www.teachingenglish.org.uk/article/lessonplans?utm_source=facebook&utm_medium=soci al&utm_campaign=bc-teachingenglish

9

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government in Indonesia; they are KTSP (Kurikulum Tingkat Satuan

Pendidikan) and K-13 (Kurikulum 2013). However, the curriculum applied in

State Vocational High School 1 Buduran is K-13 in which a test is given at the

beginning to accommodate their expertise based on the major10. In the

government regulation No. 70 2010 about Implementation and Management of

Education Article 80 point 1, it is stated that the majors in vocational or other

equivalent level is categorized the area of students’ expertise11. Yet, the syllabus

design is not classified based on the majors.

According to Graves’ point of view, a clear set of learning outcomes serve as a bridge between students’ need and goals. Hence, in case of formulating

learning outcomes, there are some aspects that should be considered by the

teachers before specifying them to the objectives. First, learning outcomes should

meet the demands of competence contained in the verb used in Basic

Competence (KD). Second, the learning outcomes should achieve a minimum

level of competence that can be developed to exceed the minimum proficiency in accordance with the potential and students’ need12

. Therefore, the teacher should also pay attention on what the students’ present knowledge (what they know at

that time), the students’ required knowledge (what they need to know by the end

10

Permendikbud No. 70 2013. Kerangka dasar dan struktur kurikulum SMK/MAK. p: 12

11

Ibid p: 13

12

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of the class) and the last is the students’ subjective needs (what the students want

to know).

In teaching process, matching the activities and materials in lessons

becomes one of the common problems occurred in the class with a various students’ proficiency levels13. However, the English taught in vocational school

is one of ESP sub-branches areas where the teaching process should be based on the learners’ need in their respective specialized subjects14. In teaching ESP, the

teachers will also have to face three kinds of problems; materials writing,

responsibility of content and student motivation15. It is likely to happen due to

the fact that EGP learners are often exposed to a more fun learning environment

than the ESP learners. That fact is in line with Basturkmen’s point of view “the

students in ESP classes often have restricted time to learn English, it makes

sense to teach them only the bits of English they need”16.

Related to this research, there was some similar researches which had

straight relationship with this research; the first study entitled “ESP Teaching

Challenge in an Indonesia Vocational Higher Education” conducted by Ardi

13

Soraya, Irma. “English Curriculum” A handbook for English Department Undergrraduate Students. UIN Sunan Ampel press. 2014. p: 26

14

Hatchinson, Tom, – Alan Waters. English for specific Purposes: A learner centered approach. New York: Cambridge university press, 1998. Accessed: www.tu-chemmitz.edu , on: 1-11-2015.

15

Astika, Gusti. 2009. “The Role of Need Analysis in English for Specific Purposes”, accessed on:

www.journal.teflin.org , on: 1-11-2015.

16

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Marwan17. Here, the researcher found some problems showed by the English

teacher in teaching ESP. The problems were students had low motivation, the

resource was hard to find, and preparing material was time consuming.

Therefore, although teaching English is considered important to be taught in

Vocational school, it practically has some complex problems. The research about students’ need also conducted by NiPutu Anggareni entitled “Syllabus and

Student Needs: An Analysis of English Syllabus at Mathematic Education

Department State Islamic University of Sunan Ampel Surabaya in 2014”18. In

this study, the researcher attempted to find out the syllabus designed by

Mathematics Department whether it met with students’ need or not. However,

her study was English for Academic Purposes (EAP) oriented which concerned

researching and teaching the English needed by those who use the language to

perform academic tasks.

The effectiveness of lesson plan will be responsive to the clearly articulated

learning destination of students, needs, and also the successful outcome of the

lesson. Consequently, finding the study toward the lesson plan which

accommodates the students’ need is important. Besides, identifying the students’

need in this certain major can be source information knowledge for the teachers

to design a lesson plan better. Therefore, in the following teaching and learning

17

Marwan, Ardi. ESP Teaching Challenges in an Indonesian Vocational Higher Institution” State Polytechnic of Pontianak. The English Teacher Vol. XXXVIII:1-12

18

Anggaraeni, N. “Syllabus and Students’ Need: An Analysis of English Syllabus at Mathematic

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process, it can become a set of guideline for the teachers to plan a lesson

including approach, method, technique, objectives, activity even task which in accordance with their students’ need.

B. Research Problems

Related to the research background, the problems of the study are:

1. What are the hospitality student’s needs in learning English at State Vocational

High School 1 Buduran Sidoarjo?

2. Is the teacher’s lesson plan design accordance with the students’ needs in

learning English in part of formulating learning objectives and learning

procedures?

C. Objectives of The Study

The objective of the study relates to the research problems which are

concerned in identifying the accordance of the hospitality students’ needs with the teacher’s lesson plan in part of formulating learning objectives and learning

procedures. If the lesson plan is designed appropriately based on the student`s

need, it can be a good resource for English teacher to design a relevance lesson

plan to teach English especially for Hospitality Students. However, if the lesson

plans are not in accordance with the student`s need, the analysis can be a good

tool to develop the lesson plans in order to create a better course that matches to

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D. Significance of The Study

By conducting this research, the researcher hopes that it will give many

benefits for the hospitality students and teacher.

1. For Hospitality Students

The researcher expects that the result of the study can bridge student`s

necessities and student`s objectives in order to maximize their potentially to

be successful in acquiring English in Hospitality program.

2. For the Teachers

The study can also give the clear indicators for teacher especially in

hospitality to make an effective lesson plan which is based on student`s need

in learning English by gathering information from students’ perspective.

3. For English Teacher Education Department

Recognizing that the study will be conducted in Vocational High School, the

researcher also look ahead the study can give more insight to the Department

to not only prepare students with EGP but also with ESP.

E. Scope and Limit of The Study 1. Scope of the Study

This research is focused on the English teacher’s lesson plan design in

hospitality program. As stated in background, there are some terms used to

design a good lesson plan including learning objectives, procedures,

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only focus on two parts of lesson plan, which are; formulating learning

outcomes and procedures.

These two parts are considered from Development Principles of

Lesson Plan in K-13 that the teachers should notice on students’

characteristics of early education units such as their abilities, needs, students’ learning motivation and cultural background. A learning procedure

designed to provide a learning experience that involves mental and physical

processes through interaction between learners, teachers, environment and

other learning resources in order to achieve the basic competence (KD).

2. Limits of the Study

This research is limited to tenth grade of hospitality major at State

Vocational High School 1 Buduran, Sidoarjo. There are 2 classes in this

major.

F. Definition of The Key Terms 1. Lesson Plan

A lesson plan is the teachers’ guide for running a particular lesson, and it

includes the goal (what students are supposed to learn), how the goal will be

reached (the method, procedure) a way of measuring how well the goal was

reached (test, worksheet, homework etc)19. For this study, lesson plan means

19

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a set of assumptions of what teacher will do in teaching English for

hospitality students at State Vocational High School 1 Buduran Sidoarjo.

2. Students’ Need

John Macalister argues that needs is divided into two terms; they are target

needs (what the learners need to do in target situation) and learning needs

(what the learners need to do in order to learn)20. Thus in this research, students’ needs refers to what the learners need to learn and what they want

to learn as a process to establish some aspects of students’ basic need

generated by need analysis. It is as a preference of learning process which can equip teachers’ domain to formulate goals and objectives related to the

provided indicators in syllabus.

3. Hospitality Program

Based on Cambridge Advance Learner Dictionary, hospitality is defined as a

term when people are friendly and welcoming to guests and visitors21. In this

study, hospitality refers to a group of students at State Vocational High

School 1 Buduran Sidoarjo who learn particular topics for hospitality where

the English is needed to be used in certain situation especially for dealing

with hotels’ customers.

20

Macalister, John. Language Curriculum Design. New York: Routledge Tailor and Francis Group, 2010. p. 24

21

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CHAPTER II

REVIEW OF RELATED LITERATURE

In this chapter, the researcher will explicate several theories through

reviewing some literatures related to this study. This theoretical construct deals with

four main areas, they are English for Specific Purposes (ESP), Students’ need, lesson

plans and the development priciples of lesson plan.

A.Theoretical Foundation

1. English for Specific Purposes Definition

In term of English as foreign language or English as second language, ELT is

divided into two main categories; they are English for General Purposes (EGP)

and English for Specific Purpose (ESP). ESP is a technical name that denotes

English for Specific Purposes which means teaching a specific genre of technical

English to students with specific goals, majors or jobs1. ESP is in fact a

learner-centered approach to teaching English as a foreign or second language. In the

sense of linguistic terminology, ESP means what learners needs in target situation

or what they want about his function of language usage or what are their needs

according to their own views2. It closely refers to what the students require

regarding the language they will use in certain situations.

1

Abu-Zahra, J. Majid, “Is ESP a Need? Birzeit Public Administration Students”, Department of Languages & Translation Birzeit University, accessed on 5 Jan, 2016.

2

Khan, Tariq M. et. al., “Needs Analysis of English for Occupational and Specific Purposes”,

International Journal of Social Sciences and Education, Vol. 1, No. 4, 10-2011, accessed on

www.gen.lib.rus.ac.id on: November 1st, 2015

(20)

Moreover, Pauline also defines ESP as Goal-oriented language learning that

means student has a specific goal that is going to be attained3. Through the

experience of ESP Need Analysis research conducting in Pakistan, ESP is

presupposed that the learners will use the language practically which is meant to

meet their needs in a special context. For that purpose, the course is designed and is expected to provide the required competence to fulfill the students’ needs

through language learning.

In general school, English for General (EG), the subject is designed for the

students to the potential of language in general which is used by the learners

whenever they will come across the situation in future4. Here, the restriction is not

possible to specific tasks to achieve the specific ability. However in vocational

school level, the learners are not only purposed to master four skills of language

but also to support the certain skill through a language. Here is English for

Specific Purpose (ESP) applied in the teaching and learning process. Thus, what

distinguishes English for Specific Purpose (ESP) from General English (GE) is not

the existence of a need as such but rather than awareness of the need5. Yet, this

distinction is not applicable in Indonesian vocational school, due to most of the teacher are not aware of what their students’ needs in learning English.

3

Robinson, Pauline C.,ed. Hywel Coleman, Working with Language: A Multidisciplinary Consideration of Language Use in Work Contexts. New York: Mouton de Gruyter1989, p 398

4

Yi-Hsuan Gloria Lo, “ESP versus EGP: A case study of an ESP program for vocational high school

students of Tourism”, Taiwan International ESP Journal, vol.3, no.2, 71, 2012,

5

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2. Indicators of ESP for Hospitality Program

The indicators of a good ESP can be seen by looking at the core

principles and the characteristics of ESP. If the ESP course fills the core

principles and the characteristics of ESP means that the ESP course is good.

The core principles of ESP are: needs driven, specificity, and relevance46. In

addition, the expert of English shares their idea about the characteristics of

ESP. Laurence Anthony cited in Duddley - Evan explains that ESP has some

characteristics. The characteristics are divided into two groups according its

´absolute´ and ´variable´ attributes.

a. The absolute characteristics are:

1) ESP is defined to meet specific needs of the learner.

2) ESP uses of the underlying methodology and activities of the discipline

it serves.

3) ESP is centered on the language (grammar, lexis, and register), skills,

discourse and genres appropriate to these activities.

b. The variable characteristics are seen in five points:

1) ESP uses specific teaching situations, a different methodology from

that of general English.

2) ESP is designed for adult learners, either at a tertiary level institution

or in a professional work situation.

6

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3) ESP is generally designed for intermediate or advanced students.

4) Most ESP courses assume some basic knowledge of the language

system, but it can be used with beginners7.

Beside the principle and characteristic, activity is also

important aspect in a teaching process. In term of teaching English in

vocational high school context, here are some activities for

Hospitality students8.

a) Speaking: speaking to foreign visitors, taking care to customers’ arrival, speaking on the phone, taking part in

meetings, taking part in conferences, giving presentations.

b) Writing: business letters, e-mail, memorandums, reports, essay,

summaries of articles.

c) Reading: business letters, e-mail, memorandums, reports, price

lists, standard operational procedure.

The activities above are related to the job areas that the

students will have when they are in work field. Some job areas for

hospitality students are9:

a) General Manager: The general manager has duties walking

around to each department in the morning to check in with the

7Milevica Bojović,, Teaching Foreign Language for Specific Purposes:

Teacher Development, 487

8

Kyunghee. Need Analysis of Tourism and Hotel Industry. Hanyang Women’s Collage

9

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staff in different departments taking care of any issues that may

have come up while he was out of the office and others.

b) Front Officer: this job represents the hotel to the guest

throughout all stages of the guest's stay. This front officer has

also to determinate a guest's reservation status and identifies

how long the guest will stay.

c) Housekeeping: this job area is charged with cleaning and

maintaining the rooms and premises in and around a hotel. This

may involve sweeping, waxing and polishing floors, emptying

waste baskets, changing sheets, folding and ironing clothes and

cleaning the rooms and hallways.

d) Laundry Service: the duty of this laundry attendant is to clean

garments and linens. This job is to set up cleaning machines

depending on the garments that needs washing. The laundry

worker is responsible for repairing minor damages on a client

or others.

e) Ticketing Service: this job is Responsible for serving the

general public by selling event related tickets. And the

responsible for this job is cash management and compliance

and this job is also operates a cash register and/or credit card

(24)

3. Students’ Need

The relevance of ESP and students’ needs is elaborated by Khan. He stated

that to make a clear assumption that ESP is based on how the students use the language according to the students’ content areas10

. Similarly, he also mentioned

the definition of a need itself as a condition or situation in which something is

required. This is why the awareness of a need takes a significant vitality for the

learners or teachers to know why they learn English and to influence on what will

be acceptable and reasonable content in learning language. In sum, the course

designed should be based on an analysis of need. As a reason that needs analysis

makes sure that the course will contain relevant and useful things to learn11.

To understand more what the students’ need is, let see a brief explanation

regarding to the different school level; as mentioned above that vocational school

is generally different from general school. In vocational school, a placement test is

given at the beginning to accommodate the expertise of students based on the

major. The need of the students can be seen clearly due to the variety of

department is also offered in this school. The tendency of the language need in

each department is also quite different. It is influenced by the skill that will be

achieved in the department regarding to the purpose of learning English.

10

Khan, Tariq M. et. al., “Needs Analysis of English for Occupational and Specific Purposes”,

International Journal of Social Sciences and Education, Vol. 1, No. 4, 10-2011

11

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According to the theory of English for Specific Purpose (ESP), the teacher has considered the target need to find out the students’ needs in learning English12.

Those terms are able to figure out by conducting an analysis for students’ needs, or

it is familiarly known as need analysis. Needs analysis is a process which is

undertaken by trainers, teachers and course designers to ascertain the

pre-requisites for developing a course and its implementation13. It could be declared

that needs analysis is name of providing all the things and collecting all the

information which are necessary to start a journey to reach the destiny14. Citied by

Macalister, Hutchinson and Waters defined that target Need is something an

umbrella term which has practice hides a number of important distinctions. It is

more useful to look at the target situation in term of necessities, lacks, and wants.

a) Necessities

Necessities can be defined as the type of need determined by the demands

of target situation; that is what the learner has to know in order to function

effectively in target situation15. For example, one of the divisions in

Hospitality becomes a Guest Relation Officer (GRO). This division is

directly related to the guests whom communicatively welcome and serve to

12

Hatchinson, Tom, – Alan Waters. English for specific Purposes: A learner centered approach. New York: Cambridge university press, 1998. Accessed: www.tu-chemmitz.edu , on: 1-11-2015.

13

ibid

14

Nurhayati, Siwi. 2014. Teacher’s Perception on The Student Needs in Learning English and Its

Impact to The Teaching Strategies at Pastry Student of SMKN 2 Trenggalek. (IAIN Tulungagaung, 2014) p. 19

15

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attract them to come in. In line with it, the student is supposed to acquire

speaking skill and enough knowledge related to their job.16.

b) Lacks

Since the concern is in ESP with the needs of particular learners, it is also

important to identify what the learners already know, so that the teachers can decide which of the necessities and the learners’ lacks (present knowledge).

Analyzing the learners’ present knowledge is aimed to get some particular

details to decide the necessities of students. Thus, the teacher can make a gap

of those two matters.

c) Wants

Two previous points above are considered on target need only in an

objective senses with the passive role learners. However, the learners must

have their own interest related the material they want to learn. It is named “wants”. As Richterich, citied by Hutchinson, stated that a need does not

exist independent of a person, it is people who build their images of their

needs on the basis of data relating themselves and their environment17.

Therefore, it is also important for the teacher to know what the hospitality

students expect in learning English related to their real field.

16

Hatchinson, Tom, – Alan Waters. English for specific Purposes: A learner centered approach. New York: Cambridge university press, 1987. P. 55 Accessed: www.tu-chemmitz.edu , on: 1-11-2015.

17

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4. Lesson Plan

Before going to the classroom, teachers need preparation to what to do in

the classroom. This planning learning phase is called a lesson plan. As Lorin

elaborated that planning in teaching and learning is a process of the teachers to

visualize and design an outline to guide their proceedings in the future.18 Meanwhile, planning, according to Scrivener, is “imagining the lesson before it

happens which includes prediction, anticipation, sequencing, organizing, and simplifying.”19

Planning helps most teachers to predict what they will perform

by using a guide.

According to O’Bannon, a lesson plan is a teacher’s complete course’s

explanation and description of instruction for one class.20 He further explains

that details may be varied depending on the teacher’s preference, covered

subject, and students’ interest and need. This statement means that a lesson

plan is designed for guiding teacher to run the activities based on the students’

need, the subject, and the school system related with it.

Planning is often viewed as a key aspect in achieving a successful

teaching21. A lesson plan as it is operationally defined in most colleges of

education consists of an introduction, objectives (behavioral or not), materials,

procedures, and evaluations, all produced by an individual teacher candidate

18

Lorin W. Anderson, The Effective Teacher, (Singapore: McGraw Hill Book Company, 1989), 47

19

Jim Scrivener, Learning Teaching 2nd edition, (Oxford: Macmillan, 2005), 109

20

O'Bannon, B. "What is a Lesson Plan?" Innovative Technology Center, (The University of Tennessee, 2008), Cited in http://en.wikipedia.org/wiki/Lesson_plan

21

(28)

or classroom teacher22. A successful lesson in teaching learning is mostly

determined before the teaching learning process.

In designing a lesson plan, teachers should be able to determine the

main teaching techniques and activities to present in the classroom. A large

variety of techniques and activities can be drawn on when designing lessons.

There are four major types of activity in the lesson plan which is covered by

Macalister:23

a) Experience activities; trying to keep as much as possible of the knowledge

needed to perform the activity within the learners’ previous experience.

b) Shared activities; involving the learners achieving group work which cannot

be accomplished when working alone.

c) Guided activities; involving the learners doing already partly completed task.

It is the activities which involve the teachers to provide what part is needed so

that the learners’ task is made easier and less likely to result in error.

d) Independent activities; is the ultimate goal of the other three. This activity

involves the learners work with no assistance or preparation.

22

Jalongo, Mary Renck. Planning for Learning. New York and London: Teachers College Press: Columbia University, 2007. p. 12

23

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5. The Development Priciples of Lesson Plan

As stated in Research Background that there are two curriculums which are

applied by the government in Indonesia; KTSP (Kurikulum Tingkat Satuan

Pendidikan) and K-13 (Kurukulum 2013). However, the school, where the

research is conducting, applies K-13 which means the concern of designing lesson

plan should also be based on K-13. This curriculum applies the definition of

competence stated in the Law on National Education System of the three

integrated dimensions; attitudes, knowledge, and skills. Thus, it has also a rule that

the teachers should notice some points before designing a lesson plan. The rules

are laid on subheading four “The Principles in Designing Lesson Plan”. Those

principles are24:

a) Lesson plan design is aimed to administer the characteristics of the

educational unit as early ability of learners, interest, learning, motivation,

talent, potential, social skills, cultural background, etc.

b) Lesson plan design should be based on learner center approach.

c) Lesson plan should contain a draft of program providing positive feedback,

reinforcement, enrichment, and remedy.

d) Lesson plan is prepared intended to the connected and coherence between

Core Competence (KI) and Basic Competence (KD), learning materials,

24

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activities (procedures), assessment, and learning resources in the integrity of

the learning experience.

Since the object of this study is lesson plan, the definition is as same as the statement of O’Bannon that lesson plan is a comprehensive description of the

teaching for one class. Details will vary depending on the teacher’s preference,

subject being taught, and the students’ need. A good lesson plan is outlining the

teachers about the content of the materials to be taught, the techniques to motivate

learners to be used, well-arranged procedure and activities for students to be done,

the instructional materials and the evaluation process to be utilized in the

classroom. However, for this study the researcher only focuses on 2 parts in

designing lesson plan, they are; formulating learning outcomes and learning

procedures, below are the theories regarding those concerns.

a. Formulating Learning Outcomes

Learning outcomes, familiarly known as objectives is statements

describing the behavior of students that teachers expect after completing a

particular learning process25. In principle, formulating objectives before

teaching is a good thing. But practically, it might also become one of the

hardest aspects of lesson design for the teacher. In addition, studies on the teachers’ planning process showed that teachers are primarily focused on the

25

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“concretes” of the classroom: what they will teach, how they will teach it,

the students in the classroom26. Otherwise, formulating objectives (learning

outcomes) and learning procedures in the lesson plan can be the first step to

guide the teacher in setting what and how they will teach in the classroom.

Not all teachers set language learning objectives for the activities they

use in class. Teachers are primarily concerned with making sure that the

learners have something to do and that they are happy while doing it27. On

the other hand, there are two bigger obstacles of formulating objectives. One

is lack of time. Generally, the teachers who have full days in teaching at

school do not really have much time to formulate objectives for their lesson. The other is that people don’t know how to formulate them. Thus, this

subheading is meant to elaborate how to formulate the objectives in a way that makes sense to the students’ need.

Since the school where this study conducted applies curriculum 2013,

it is significant to comprehend the competencies hierarchy of K-13 includes

Standard Competencies (SKL), Core Competence (KI), and Basic

Competence (KD).

Standard Competencies (SKL) is used as criterion regarding the qualifications of graduates’ abilities including attitudes, knowledge and

skills. The Core Competencies (KI) is the level of capability that should be

26

Graves, Kathleen. “Designing Language Course”. Heinle & Heinle Publishers. 2000. p: 74

27

(32)

possessed by the students in each grade and also as a base to the

development of Basic Competence. Meanwhile, Basic Competence is a

number of capabilities of minimum that should be mastered by the learners

to the certain Standard Competence which is used as references to the

development of learning outcomes28.

According to Nur Dewi, the first step in formulating learning outcomes

is to analyze the level competence from KD29. It is necessary to meet the

demand of minimum standards. The level of competence can be seen

through the operational verb used in KD. In addition, it can also be classified

into three parts of level. They are; knowledge, process and the application.

The operational verbs which are used in level of knowledge are lower than at

the process and application level.

Thus, in formulating learning outcomes, the teachers should notice the

following qualifications30:

1) Each Basic Competence is developed into at least three objectives.

2) The overall objectives should meet the demands contained in the verb

used in Basic Competence and can be developed beyond the minimum

competence in accordance with the potential and the needs of learners.

28

PERMENDIKNAS No. 41 tahun 2007

29

Nur Dewi, “Merancang Pencapaian Kompetensi Dasar Melalui Pencapaian Indikator” accessed onhttp://www.lpmpsulsel.net/v2/index.php?option=com_content&view=article&id=361:pencapaia n-kompetensi-indikator&catid=42:ebuletin&Itemid=215 Dec, 9 2015. Artikel E-Buletin Edisi Maret 2015 ISSN. 23553189

30

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3) The objectives accommodate the characteristics of the lessons and focus on students’ behavior.

4) The objectives develop beyond the minimum competence in

accordance with the potential and the needs of learners.

5) Specific and measurable action verbs are used to describe what

students are expected to demonstrate proficiency through some

observation action or generation of appropriate product.

6) Learning objectives clearly convey the expected student action.

7) Formulations of objectives develop into a number of assessments that

includes the realm of attitudes, knowledge and skills.

8) The objectives align with the needs and capabilities of the students at

this stage of their intellectual development in this stage of their

curriculum.

b. The Degree of Competence from KI and KD

The first step in formulating learning outcomes is to analyze the competence

degree from KI and KD. This step is aimed to fulfill the minimum demands of

competence that can be a national standard. The degree of competence can be

seen through operational verbs that are used in KI and KD and it can be

(34)

application31. The verbs in knowledge level are lower than those which are in

level of process and application. The level of application is the higher

demands competence which is expected. The classification of competence

based on verbs used is displayed on the table below32.

Table 2.1

The Level of Competence for Operational Verbs

No. Classification Level of

Competence The Operational Verbs used 1. Berhubungan dengan mencari

2. Memproses (processing) 1. Mensintesis (synthesize)

2. Mengelompokkan (group)

Panduan Pengembangan Indikator. hal, 5

32

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7. Mengurutkan (sequence)

8. Mengkategorikan (categorize)

9. Menganalisis (analyze)

10. Membandingkan (compare)

11. Mengklasifikasi (classify)

12. Menghubungkan (relate)

13. Membedakan (distinguish)

14. Mengungkapkan sebab (state causality

3. Menerapkan dan

mengevaluasi (Application

and evaluation)

1. Menerapkan suatu prinsip (applying a principle)

2. Membuat model (model building)

3. Mengevaluasi(evaluating)

4. Merencanakan (planning)

5. Memperhitungkan/meramalkan kemungkinan

(extrapolating)

6. Memprediksi (predicting)

7. Menduga/Mengemukakan pendapat/ mengambil

kesimpulan

(inferring)

8. Meramalkan kejadian alam/sesuatu (forecasting)

9. Menggeneralisasikan (generalizing)

10. Mempertimbangkan /memikirkan

kemungkinan-kemungkinan

(speculating)

11.Membayangkan /mengkhayalkan/ mengimajinasikan

(36)

12. Merancang (designing)

13.Menciptakan (creating)

14. Menduga/membuat dugaan/ kesimpulan awal

(hypothezing)

However, the development of learning outcomes should accommodate the level

competence which is accordance with the tendencies used in KI and KD. In addition,

the use of operational verbs in learning outcomes show the emphasizing the expected

aspect of what the students’ need to comprehend at the end of teaching process.

Here, are the operational verbs based on Bloom Taxonomy’s level of thinking.

Table 2.2

The Cognitive Operational Verbs for Each Stage in Bloom’s Taxonomy of Thinking

No. Levels Process Products

1. Knowledge Identifying Mentioning

(37)

Replacing Developing Proving

(38)

Interpreting Discussing Estimating

Choosing between Differentiating Supporting Refusing

c. Learning Procedures

Learning activities at school in Indonesia which has been a tradition is

teacher centered. This staging is commonly carried out the steps; instance,

while teachers is explaining the rules, formulas, showing images, the students

are listening to get understand; at the end of class, the learners have the exercise

in classroom. Thus, the teacher centered of learning activities may not be

implemented without the use of textbooks as the main source of learning, due to

the lesson taught by the teacher, it still requires the uniformity of teaching

materials.

Basically, learning procedures is designed to provide students learning

experience. It involves both mental and physical processes through interaction

among learners, between learners and teachers, environment and other learning

resources in order to achieve (basic competence)33. Thus, learning experience

may be able to be achieved through the variety of Scientific Approach with

students centered learning.

33

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According to Ministry of Education and Culture, Scientific Approach in

curriculum 2013 underlies to determination and selection of learning steps,

attitudes, knowledge and skills, which includes five learning activities: to

observe, to ask, to gather information, to associate and communicate34. This

approach is integrated in formulating the elements of the learning framework,

from defining learning objectives up to carrying out the evaluation of learning

outcomes.

Learning procedures in a Scientific Approach can be elaborated as

follow35;

- To observe

Learning procedures carried out at this stage is the activities that maximize

the senses in a way to see, hear, and read, or watch. The things should be

observed by the students is material in the form of social function, the

structure of text, which is heard or read from any sources. For that, when

conducting these stage, the teacher should prepare the observation guide in

the form of task format.

- To ask

At the stage of this activity is the process of constructing knowledge about

the function of the social, linguistics element and the structure of the text

34

Kementerian Pendidikan dan Kebudayaan. 2013. Kerangka Dasar Kurikulum, Struktur, Implementasi dan Evaluasi Kurikulum. Jakarta. Kemendikbud.

35

(40)

through a group of class discussion. This process is meant to develop

curiosity and critical thinking of students, which is required to obtain a

good observation. At the same time, the students may also learn to ask

reasonable and meaningful questions in English.

- To collect information

This stage is undertaken through trying or exploring activities which is

aimed to internalize the current knowledge and skills that has been learned.

In this process, the learners practice to state what they have learned and try

to declare in the real context, outside/inside the class. This process is an

individual learning activity conducted through collaborative learning within a group under teacher’s guidance.

- To associate

This activity is the process of developing the ability to categorize and

compare a variety of ideas and events to set it into a fragment of memory.

For English subject, at this stage the learners are guided to classify and

compare the text based on social function, the text structure and also

linguistics elements.

- To communicate

These activities are aimed to develop the ability to present knowledge and

skills that have been mastered either orally or in writing. At this stage, it is

not only knowledge or skill that should be communicated / presented, but

(41)

Communication activities may include verbal interaction during the

learning process, an oral presentation in front of the class orgroup.

B.Review of Previous Study

Here, the researcher reviews some researches which were related to this

research, as follows:

There were some similar researches which had relationship with this research:

The first study was in a form of journal and done by Kyunghee Choi, Hyang

Women College in year 2005. The title was “Need Analysis of Students of Tourism

English”36. In this research, the subject was the student of tourism. Kyunghee’s

research was aimed to find out the material of English that college student of

tourism want to learn in the conversation classes, and find out the way to help

them to achieve better result, licenses and got the job.

Other similar study was done in 2012, entitled “ESP Teaching Challenge in

an Indonesia Vocational Higher Education” conducted by Ardi Marwan37. Here,

the researcher found some problems showed by the English teacher in teaching

ESP. The problems were: students had low motivation, the resource was hard to

find, and preparing material was time consuming. Therefore, although teaching

English considers important to be taught in Vocational school, it practically has

some complex problems.

36

Choi, Kyunghee. Need Analysis of Students of Tourism English. Hyang women college. 2005

37

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The newest research was done by NiPutu Anggareni in 2014 with the

research entitled “Syllabus and Student Needs: An Analysis of English Syllabus at

Mathematic Education Department State Islamic University of Sunan Ampel

Surabaya”38. In this study, the researcher attempted to find out the syllabus

designed by Mathematics Department whether it has met with students’ need or

not. However, her study was English for Academic Purposes (EAP) oriented

which concerned researching and teaching the English needed by those who use

the language to perform academic tasks.

Seeing from the studies that have been conducted before, the researcher

concludes that all the previous studies have the similarity and different areas of

study. Those previous studies could be the foundation of conducting this research.

The previous studies mostly focus on the ESP materials, syllabus design and the

challenges in teaching ESP, while in this research, the researcher focuses on the

lesson planning which is design by English teacher in Vocational high school.

In addition, related to the object of the research, some of the objects of the

previous research above are the syllabus design that the format is all aspects of

syllabus and the concern is in English for general purposes, while in this research,

the researcher focus on the designing lesson plan on certain aspects such as

objectives and learning procedures which analyze its accordance with the students’

needs.

38

Anggaraeni, N. “Syllabus and Students’ Need: An Analysis of English Syllabus at Mathematic

(43)

35

CHAPTER III RESEARCH METHODS

This chapter deals with the procedures of conducting the research, it

covers research approach and design, setting of the study, data and source of data,

data collection technique, research instruments, data analysis technique.

A.Research Approach and Design

Uwe Flick states that Research design is a plan for collecting and

analyzing evidence that makes it possible for the researcher to answer the

questions he or she has posed1. Thus, this research was typically designed as

descriptive with qualitative approach because it concerned with social

phenomena dealing with teacher’s lesson plan and students’ needs in learning

English in Hospitality at state Vocational High School 1 Buduran Sidoarjo. It

was in line with Beverley Han cock’s theory that qualitative research was

concerned with developing explanations of social phenomena2.

In addition, descriptive approach is the information describes the

phenomena happens at the present3. In this study, it described the result of students’ needs and analyzed the teachers’ point of view toward the analysis

result as their reference in designing lesson plans. It would deal with the teacher’s formulation of objectives based on regulation of standardization in

1

UweFlick, An introduction to qualitative research fourth edition (Singapore: SAGE Publications, 2009), 143

2

Beverley Han cock, Elizabeth Ockleford, Kate Windridge, An Introduction To Qualitative Research, national institute for health research, 7

3

(44)

Education and Culture Ministry which was used to plan and decide learning

procedures.

B.Setting of The Study

The subject of this study was the first grade of Hospitality program. This

study was held at State Vocational High School Buduran Sidoarjo. The

researcher conducted the research for Hospitality students in tenth grade. There

are 2 classes in Hospitality major. The location was decided because of some

considerations bellow:

1) Tenth grade was chosen because the students in this level were prepared

to master skills that they will use to have a job training outside the

schools in eleventh grade.

2) Hospitality major provides opportunities for students to interact with

many people in term of tourism and also hospitality itself. Thus, this

major has special communication strategies in ways to teach the students

how to serve the customers. State Vocational High School Surabaya is

the only school which has its own hotel, named Edotel, located in the

center of Sidoarjo regency. This school has already got chances to

interlace with some hotels in Indonesia and overseas.

C.Data and Source of Data

The data in this study are about students’ need and lesson plan. Those data

were collected from source data as follow; the first source was tenth grade of Hospitality students to get data of students’ needs, the second was the English

(45)

in designing lesson plans based on students’ need, and the last was documents

of teacher’s lesson plans that have formulated before.

D.Research Stages

Based on Suharsimi’s point of view, there are five steps that the

researcher do in conducting a research. They are preliminary study, research

preparation, research action, analyzing data and writing result of the study4.

Thus, the researcher implements those steps in this study. They are described

as follows:

1) Preliminary Study

This step is regarded as the researcher’s preparation of the study.

The preparation was done by asking some questions dealing with the

lesson plan designed by English teacher at Hospitality program. In this

study, the researcher has conducted this step on October 24, 2015.

Proposing a good title, formulating research questions were included in

this step. It was conducted to make research proposal to know the

possibility of the research.

2) Research Preparation

After conducting the preliminary study about lesson plans at

Hospitality program, the researcher did research Preparation. In this step,

the researcher managed the research design, and prepared the instrument

related to collect the data about students’ needs and also teacher’s point of

view in designing English lesson plan.

4

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3) Research Action

The researcher conducted the research action after the researcher has

prepared for the study. This research action was completed during May 2nd

2016 to August 8th 2016. This step had three main purposes. The first, the

researcher distributed the questionnaire to 72 students of Hospitality

program at tenth grade (APH 1 and APH 2) and interviewed some students

who have answered of questionnaire and also some students from eleventh

grade as the complement informant. The second part was interviewing the teacher related the lesson plans and the students’ need at Hospitality

program. And the last was documentation study to describe how the

teacher designed lesson plans.

4) Analyzing Data

The researcher used the data from the instruments which have been

obtained from the research. Then, the researcher analyzed the instruments

to clarify and answer the research questions because the researcher had to

present some conclusions based on related literatures and experts. The

researcher has examined the analysis which was started from May 20th,

2016 to June 16th, 2016.

5) Writing the Result of The Study

This step gave opportunity to the researcher to arrange the design of

(47)

analyzing the data which have been obtained from the study, the researcher

also wrote the result of the study.

E.Data Collection Technique

In case of collecting the data of the research, the researcher needed the

instrument. In this study, the researcher obtained the data by distributing the

questionnaire, conducting interview and doing checklist. In short, the process

of collecting the data was specified in the table below:

Table 3.1 Techniques for Collecting Data Based on Research Questions Techniques

1) To answer the first research question about what the hospitality students’

needs in learning English at state vocational high school 1 Buduran, the

researcher obtained the data by distributing the questionnaire to the

hospitality students to analyze the target needs. Then, the result of the

questionnaire would be used as a tool to examine the lesson plans designed

by English teacher.

2) To answer the second question if the students’ need in learning English was accordance with the teachers’ lesson plan design in part of

formulating learning objectives and learning outcomes, the researcher

(48)

vocational high school 1 Buduran. This technique was used by researcher to find out the teacher’s points of view regarding his students’ need and

his lesson plans design.

F. Data Collection Instrument

To answer the research questions, some instruments were used as follow:

1) Questionnaire

The questionnaire is useful in gathering data for a large number of

participants5. In this study, it was used to get data to answer the research

question. Giving the questionnaire to the students was intended to get

information about their needs to learn English. Furthermore, student’s

needs is an abstract thing, it cannot be seen by observation. Therefore, students’ need analysis was used to examine the needs in Hospitality

students. The instrument of the questionnaire was formulated as follows

(see Appendix 1).

2) Observation sheet

The observation sheet in this study was used to get the data related to

the formulation of objectives and learning procedures in the lesson plans

designed by English teacher in Hospitality major. In this section, the

instrument was designed by considering some theories regarding to students’ needs analysis and the lesson plans. This instrument is used to

assist information about how the lesson plans designed regarding the needs

of Hospitality students (see Appendix 2).

5Mother and child health. “Qualitative field research” www.o

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3) Interview guideline

This interview guideline was used by researcher to find out the teacher’s point of view about his students’ need and his lesson plan (see

Appendix 3). By having the interview, the researcher could collectthe data

and examine them with the lesson plans.

G.Data Analysis Technique

Data analysis technique is a process of resolving data into its constituent

components, to reveal its characteristic elements and structure. Based on

Robert K. Yin, data in qualitative research is analyzed in five- Phased

technique: (1) Compiling, (2) Disassembling, (3) Reassembling (and

Arraying), (4) Interpreting, and (5) Concluding. However, the data in this study

were analyzed in four phases because disassembling and reassembling phase

could be combined (assembling). The steps and figures will be depicted as

(50)

1. Compiling (Assessing students’ needs)

The first stage of this study was called Compiling. This stage was

used to conduct the need analysis of the students. In this stage,

questionnaire was distributed to the hospitality students to obtain data

about their needs. Besides, interview to some students was also done in

this step. The researcher interviewed some students from tenth grade

related the answers of questionnaire and three students from eleventh

grade as the complement informant.

(51)

2. Assembling (Interview the teacher)

After distributing the questionnaire, the second step that the

researcher did with the instrument was interview to the English teacher at

Hospitality program. In this step, the researcher asked the teacher’s point of view in designing lesson plan and also their students’ needs.

3. Interpreting (Examining the result of questionnaire and document study)

In this stage, the researcher analyzing the result of need analysis that

was conducted before and continued by analyzing the documents studies

which means here the lesson plan designed by English teacher using the

observation sheet.

4. Concluding (Elaborating the findings and stating conclusions)

In the last section of analysis data, the researcher could decide to

draw the findings about the data obtained, representing it in tables or

charts to summarize and explain the conclusions in words to provide

answers of the research questions6. The result of collected data then would

be analyzed by using descriptive qualitative, means that data was

described as the way it was whether the lesson plan which means here

learning outcomes and learning procedure are accordance with the students’ needs or not.

6

(52)

44 CHAPTER IV

FINDINGS AND DISCUSSION

This chapter deals with the research findings and discussion of the study.

The researcher describes and analyzes the data which are obtained during the

research process. It includes the results of interview, questionnaire, and

observation sheet for document studies analysis. The researcher distributed the

questionnaire to students of Hospitality program at State Vocational High School

1 Buduran Sidoarjo (Appendix 1). There are 72 students of Hospitality program

which is divided into two classes, APH 1 and APH 2. The researcher also did an

interview to some students from tenth grade and three students from eleventh

grade as complement informant to get data regarding the answers of questionnaire

which need more reasons.

After distributing the questionnaire, the next step was doing interview with

the English teacher of Hospitality program using interview guideline (Appendix

3). This step is aimed to get the data regarding the needs’ of Hospitality students

based on the teacher’s perception and also the data of lesson plans which is

designed by the English teacher. Afterward, the researcher collected the last data

that is Document Studies. The document studies in this research are Lesson plans

designed by English teacher of Hospitality program. Then this data was analyzed

by using observation sheet (Appendix 2). In addition, this chapter also contains the

discussion about the answer of the research problems. The research problems are:

1. What are the hospitality student’s needs in learning English at State

Gambar

Table 2.1 The Level of Competence for Operational Verbs
The Cognitive Operational Verbs for Each Stage in Bloom’s Taxonomy of ThinkingTable 2.2
Table 3.1 Techniques for Collecting Data Based on Research Questions
 Table 4.1
+7

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