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Template Corporate 2017 Employee Engagement

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THE BEST

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THE BEST CONTACT CENTER INDONESIA 2017

INSTRUCTION

This template should be used Only for The

Best Employee Engagement category.

Template can be modified, subject to your

company template or regulation.

Please do not change the sequence of

content to avoid misunderstanding of evaluators.

All information and data that presented have

to be in period of Jan to Dec 2016 or Jul 2016 to Jun 2017.

Estimated time to present, include Question

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COMPANY NAME

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Award, Reward & Incentives,

Engagement (Participation)

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THE BEST CONTACT CENTER INDONESIA 2017

1. BACKGROUND

Please explain the background and analysis of

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THE BEST CONTACT CENTER INDONESIA 2017

2. OBJECTIVE

Please describe the objectives, targets and

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THE BEST CONTACT CENTER INDONESIA 2017

3. CREATIVITIES

Please describe the detail concept of this

program, includes scope of program,

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THE BEST CONTACT CENTER INDONESIA 2017

4. KEY ACTIVITIES

Please describe the type of activities and

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THE BEST CONTACT CENTER INDONESIA 2017

5. KEY RESPONSIBILITIES

Please describe the role and responsibilites of

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THE BEST CONTACT CENTER INDONESIA 2017

6. KEY RESOURCES

Please describe the requirements of this

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THE BEST CONTACT CENTER INDONESIA 2017

7. RESULT / ACHIEVEMENTS

Please describe the achievement of this

program, includes impact on employee turnover, retention, satisfaction and

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THE BEST CONTACT CENTER INDONESIA 2017

7.1 TURNOVER & RETENTION RATE

• Please provide number of agent that leave contact center and number of agent that provide services month by month within 1 year period.

KPI Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Total Agent

New Agent

Agent Resign

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THE BEST CONTACT CENTER INDONESIA 2017

• Please provide methodology to measure employee

satisfaction index and employee engagement, include comparative performance achievement, before and after the implementation of development programs.

Key Performance

Indicators (KPI) Methodology

Before the program (by

date)

After the program (by

date)

Employee Satisfaction Index

Employee Engagement

Other KPI

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THE BEST CONTACT CENTER INDONESIA 2017

8. KEY PERFORMANCE INDICATORS

Please explain performance achievement,

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THE BEST CONTACT CENTER INDONESIA 2017

9. ADDITIONAL INFORMATION

Please provide any additional information as

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THANK YOU

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