Template Corporate 2017 Employee Engagement

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THE BEST

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THE BEST CONTACT CENTER INDONESIA 2017

INSTRUCTION

● _{This template should be used Only for The}

Best Employee Engagement category.

● _{Template can be modified, subject to your}

company template or regulation.

● _{Please do not change the sequence of}

content to avoid misunderstanding of evaluators.

● _{All information and data that presented have}

to be in period of Jan to Dec 2016 or Jul 2016 to Jun 2017.

● _{Estimated time to present, include Question}

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COMPANY NAME

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Award, Reward & Incentives,

Engagement (Participation)

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1. BACKGROUND

• _{Please explain the background and analysis of}

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2. OBJECTIVE

• _{Please describe the objectives, targets and}

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3. CREATIVITIES

• _{Please describe the detail concept of this}

program, includes scope of program,

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4. KEY ACTIVITIES

• _{Please describe the type of activities and}

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5. KEY RESPONSIBILITIES

• _{Please describe the role and responsibilites of}

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6. KEY RESOURCES

• _{Please describe the requirements of this}

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7. RESULT / ACHIEVEMENTS

• _{Please describe the achievement of this}

program, includes impact on employee turnover, retention, satisfaction and

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7.1 TURNOVER & RETENTION RATE

• Please provide number of agent that leave contact center and number of agent that provide services month by month within 1 year period.

KPI Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Total Agent

New Agent

Agent Resign

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• Please provide methodology to measure employee

satisfaction index and employee engagement, include comparative performance achievement, before and after the implementation of development programs.

Key Performance

Indicators (KPI) Methodology

Before the program (by

date)

After the program (by

date)

Employee Satisfaction Index

Employee Engagement

Other KPI

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8. KEY PERFORMANCE INDICATORS

• _{Please explain performance achievement,}

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9. ADDITIONAL INFORMATION

• _{Please provide any additional information as}

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THANK YOU

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