• Tidak ada hasil yang ditemukan

Trochim, W. M. (2006, October 20).

N/A
N/A
Protected

Academic year: 2023

Membagikan "Trochim, W. M. (2006, October 20)."

Copied!
12
0
0

Teks penuh

(1)

Khairunnisa REFERENCES

Trochim, W. M. (2006, October 20). Sampling. Retrieved from Research Methods Knowledge Base Web site:

http://www.socialresearchmethods.net/kb/sampling.php

Aaker, D. (2009, May 31). Perceived Quality: Critical Asset For Brands. Retrieved March 2, 2015, from Branding Strategy Insider:

http://www.brandingstrategyinsider.com/2009/05/perceived-quality-critical- asset-for-brands.html#.VPQ8PPmUcrU

Abd-El-Salam, E. M., Shawky, A. Y., & El-Nahas, T. (2013). The Impact of Corporate Image and Reputation on Service Quality, Customer Satisfaction and

Customer Loyalty: Testing the Mediating Role.Case Analysis in an

International Service Company. The Business and Management Review, 177- 196.

Abdullah, A. A., & Hamdan, M. H. (2012). Internal Success Factor of Hotel

Occupancy Rate. International Journal of Business and Social Science, 199- 208.

Achie, S. T., & Sado, S. Y. (2014). An Evaluation of the Role of Competitive Strategies in the Development of Small and Medium Scale Enterprises in Nigeria (A Case Study of Kaduna State) . European Journal of Business and Management , 40-47.

Advameg. (2015). Strategic Planning Tools. Retrieved from Reference for Business:

http://www.referenceforbusiness.com/management/Sc-Str/Strategic-Planning- Tools.html

Ahmad, Z., & Hashim, R. (2011). Customer’s Brand Equity and Customer Loyalty: A Study on Hotel’s Conference Market. World Applied Sciences Journal , 44-49.

Akata, A., & Akyol, A. (2002). Increasing Competitive Performance of Small and Medium Sized Enterprises: A Market Orientation Approach for Success.

Turkey : Eastern Mediterranean University.

Al-Qudah, K. A. (2012). The Impact of Total Quality Management on Competitive Advantage of Pharmaceutical Manufacturing Companies in Jordan.

Perspectives of Innovations, Economics & Business, 59-75.

Alsaqre, O. E., Jaafar, M., & Mohamed, B. (2014, August 1). A Study of the Effects of Factors in the Physical Environment of Hotels on Customers’ Perceptions of Service Quality and Loyalty. World Tourism Organization.

Alsaqre, O. Z. (2011, April). Investigating the Effects of Tangible and Intangible Factors on Customers' Perceived Service Quality and Loyalty in Hotel Industry in Al-Ladhiqiyah, Syria. Al-Ladhiqiyah, Syria: World Tourism Organization.

Amna, M. A. (2014, October 16). Wow, Kota Tangerang Punya 1.569 Hotel.

Retrieved from Bisnis Jakarta Web site:

(2)

Khairunnisa http://jakarta.bisnis.com/read/20141116/383/273280/wow-kota-tangerang- punya-1.569-hotel#

Andrew, D. P., Pedersen, P. M., & McEvoy, C. D. (2011). Research Methods and Design in Sport Management. Champaign, Illinois, United States: Human Kinetics.

Araghchi, A. (2007). Service Quality, Customer Satisfaction, Customer Experience and Behavioral Intention in Iranian Retail Stores. Luleå, Sweden: Luleå University of Technology. Retrieved April 12, 2015, from

http://epubl.ltu.se/1653-0187/2008/050/LTU-PB-EX-08050-SE.pdf Arustei, C. C. (2013). The Quality of Human Resources - A Request for Hotel

Industry Development. A Theoretical Approach. Economy Series(3), 86-91.

Asirifi, G. H., Gablah, P. G., Kwaw, E., & Honny, J. (2014). Quality Service in the Hotel Industry: Evidence from Alisa Hotel Ghana . Science Journal of Business and Management, 131-135.

Babbie, E. (2010). The Practice of Social Research (12th ed.). Belmont, California, United States: Cengage Learning .

Badan Pengelola Lingkungan Hidup Daerah. (2013). Status Lingkungan Hidup Daerah Provinsi DKI Jakarta 2013. Jakarta: Badan Pengelola Lingkungan Hidup Daerah DKI Jakarta.

Baloch, Q. B., Jamshed, J., & Zaman, G. (2014). Enhancing Service Quality &

Reviving Competitiveness of Pakistan International Airline. Abasyn Journal of Social Sciences, 7(2), 346-359.

Bardis, P. (2012). Strategic Management in a Hotel. Finland: Saimaa University of Applied Sciences.

Batra, M. (2014, June). Analysing Service Quality of Five Star Hotels in National Capital Region from Customers Perspective. Journal of Management Sciences and Technology, 20-29.

Bilgihan, A., Cobanoglu, C., & Miller, B. L. (2010). Importance-Performance Analysis of Guest Entertainment Technology Amenities in the Lodging Industry. Florida International University Review, 28(3), 84-108.

Blachier, C., & Jadoul, M. (2010). Alcatel Lucent.

Blackman, S. (2009, September 10). High Prices Affect Perception of Quality, But Not Sales. Retrieved March 16, 2015, from CBS News Web site:

http://www.cbsnews.com/news/high-prices-affect-perception-of-quality-but- not-sales/

Blesic, I., Ivkov- Dzigurski, A., Dragin, L., & Pantelic, M. (2010). Application of Gap Model in the Researches of Hotel Services Quality. Turizam International Scientific Journal, 40-52.

CEIC Data. (2015, February 23). Incredible Growth Opportunities for Indonesia's Hotel Industry. Retrieved March 1, 2015, from CEIC Data Web site:

http://www.ceicdata.com/en/blog/incredible-growth-opportunities-indonesia- hotel-industry

Centers for Disease Control and Prevention. (2009, April). Analyzing Qualitative Data for Evaluation. Evaluation Briefs. Atlanta, Georgia, United States: Centers for Disease Control and Prevention.

(3)

Khairunnisa Chaudhary, A. K., & Israel, G. D. (2014, December ). The Savvy Survey #8: Pilot

Testing and Pretesting Questionnaires. Florida, United States: University of Florida .

Cheng, B. L., & Rashid, Z. A. (2015). Interrelationships of Service Quality, Customer Satisfaction, Corporate Image and Customer Loyalty of Malaysian Hotel Industry. In V. Katsoni (Ed.), Cultural Tourism in a Digital Era (pp. 37-38).

Springer International Publishing. doi:10.1007/978-3-319-15859-4_3 Chi, H. K., Yeh, H. R., & Yang, Y. T. (2009). The Impact of Brand Awareness on

Consumer Purchase Intention: The Mediating Effect of Perceived Quality and Brand Loyalty . The Journal of International Management Studies, 135-144.

Chieng, F. Y.-L., & Goi, C.-L. (2011). Customer-Based Brand Equity: A Study on Interrelationship among the Brand Equity Dimension in Malaysia. African Journal of Business Management , 11856-11862.

Cho, E. (2011). Development of a Brand Image Scale and The Impact of Lovemarks on Brand Equity. Ames, Iowa, United States: Digital Repository Iowa State University.

Chu, Y. (2014). A Review of Studies on Luxury Hotels Over the Past Two Decades.

Ames, Iowa, United States of America: Iowa State University.

Clark, C. R., Doraeszelski, U., & Draganska, M. (2009, May 8). The Effect of Advertising on Brand Awareness and Perceived Quality: An Empirical Investigation Ising Panel Data. Springer .

Conradie, E., Roberts-Lombard, M., & Klopper, H. B. (2014). The influence of eleven Ps: An Internal Marketing and Brand Awareness Perspective in a Service Environment. Southern African Business Review, 100-121.

Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods. Singapore:

McGraw-Hill.

Curran, P. J., & Bauer, D. J. (2007). Building Path Diagrams for Multilevel Models.

Psychological Methods, 12(3), 283-297.

Cushman and Wakefield. (2014). Hotel Views 2015 Asia Pacific. Singapore: Cushman and.

Darani, M., Afshani, M., Amini, Z., & Alireza, A. (2012). Effectiveness of Marketing Strategies and Corporate Image on Brand Equity as a Sustainable Competitive Advantage. Interdisciplinary Journak of Contemporary Research in Business, 192-205.

Davcik, N. S. (2014). The use and misuse of Structural Equation Modeling (SEM) in Management Research: A Review and Critique. Journal of Advances in Management Research, 11(1), 47-81. doi:10.1108/JAMR-07-2013-0043 David, F. R. (2013). Strategic Management Concepts and Cases. Pearson.

Dey, A., Sandilyan, P. R., & Mukherjee, M. (2012, April). Human Resource Management and Service Quality Management - Linkages. International Journal of Business Economics & Management Research, 2(4), 202-217.

Dhurup, M., Mafini, C., & Dumasi, T. (2014, April 1). The Impact of Packaging, Price and Brand Awareness on Brand Loyalty: Evidence from the Paint Retailing Industry. Vanderbijlpark, South Africa: Acta Commercil.

Djakeli, K. (2012). Matrix of Brand Awareness and a Positive Image as a Success Factor in Political PR. Scientific Journal in Humanities, 31-35.

(4)

Khairunnisa Dolma, S. (2010). The Central Role of the Unit of Analysis Concept in Research

Design. Istanbul University Journal of the School of Business Administration, 39(1), 169-174.

Dong, K. Y. (2007). Perceived Service Quality: Analyzing Relationships Among Employees, Customers, and Financial Performance. The International Journal of Quality & Reliability Management, 908-926.

Drost, E. A. (2011). Validity and Reliability in Social Science Research. Education Research and Perspectives, 38(1), 105-123.

Ehmke, C. (2008, August 27). Strategies for Competitive Advantage. Tucson, Arizona, United States: Department of Agricultural & Resource Economics University of Arizona.

Emilian, R., Tuclea, C. E., Tala, M. L., & Brîndusoiu, C. N. (2009). Hospetitiveness - The Empirical Model of Competitiveness in Romanian Hospitality Industry.

Quality Management in Services, 462-472.

Evangelos, T. (2011, January 3). Impact of Culture on Service Quality: What We Know and What We Need to Learn. 20-36. SAgios Nikolaos, Greece: Social Science Research Network.

Ghadi, I., & Alwi, N. H. (2012). Construct Validity Examination of Critical Thinking Dispositions for Undergraduate Students in University Putra Malaysia. Higher Education Studies, 2(2), 138-145.

Ghodeswar, B. M. (2008). Building Brand Identity in Competitive Markets: A Conceptual Model. Journal of Product & Brand Management, 4-12.

Gică, O. A., & Moisescu, O. L. (2013). SERVQUAL versus SERVPERF: Modeling Customer Satisfaction and Loyalty as a Function of Service Quality in Travel Agencies. Studia Universitatis Babes Bolyai - Oeconomica, 3-19.

Govender, K., & Ramroop, S. (2013, January). Managing Postgraduate Research Service Quality: Developing and Assessing a Conceptual Model. South African Journal of Economic and Management Sciences, 16(2), 154-169.

Retrieved April 12, 2015, from

http://www.scielo.org.za/scielo.php?pid=S2222- 34362013000200004&script=sci_arttext

Grimm, P. (2010). Pretesting a Questionnaire. Hoboken, New Jersey, United States:

John Wiley & Sons. doi:10.1002/9781444316568.wiem02051

Grzinic, J. (2007). Concepts of Service Quality Measurements in Hotel Industry.

Economic Thought and Practice, 81-98.

Gugiu, P. C., Davey, J. W., & Coryn, C. L. (2010). Quantitave Method for Estimating the Reliability of Qualitative Data.

Hair, J. F., Gabriel, M. L., & Patel, V. K. (2014). Amos Covariance-Based Structural Equation Modeling (CB-SEM): Guidelines on its Application as A Marketing Research Tool. Brazilian Journal of Marketing, 13(2), 44-55.

Hale, J. (2015, April 19). Scientific Measures: Reliability and Validity. Retrieved from PsychCentral Web site:

http://psychcentral.com/blog/archives/2011/10/16/scientific-measures- reliability-and-validity/

(5)

Khairunnisa He, P., Murmann, S. K., & Perdue, R. R. (2012). Management Commitment and

Employee Perceived Service Quality: The Mediating Role of Affective Commitment. Journal of Applied Management and Entrepreneurship.

Heise, M. (2011, December 21). Competitiveness is as Important for Balanced Growth as Fiscal Sustainability. Retrieved March 10, 2015, from The Economists Web site: http://www.economist.com/economics/by-

invitation/guest-contributions/competitiveness-important-balanced-growth- fiscal-sustain

Hellstrand, P. (2010, June 28). Industry News: Guest’s Quality Perceptions. Retrieved March 8, 2015, from Hospitality Net Web site:

http://www.hospitalitynet.org/news/4047237.html

Homer, P. M. (2008). Perceived Quality and Image: When All is Not “Rosy”. Journal of Business Research, 715-723.

Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural Equation Modelling:

Guidelines for Determining Model Fit. Electronic Journal of Business Research Methods, 6(1), 53-60.

Hoyle, R. H. (2012). Handbook of Structural Equation Modeling. New York City: The Guilford Press.

HVS Global Hospitality Services. (2014). Indonesia Hotel Watch 2014. Singapore:

Hsyndicate.

HVS Global Hospitality Services. (2015). Asia Pacific Hotel Watch 2015. Singapore:

Hsyndicate.

Indonesia Investments. (2014, August 18). Social Media in Indonesia: Indonesian Facebook, Line & Twitter Communities. Retrieved April 2014, 2015, from Indonesia Investments Web site: http://www.indonesia-

investments.com/news/todays-headlines/social-media-in-indonesia- indonesian-facebook-line-twitter-communities/item2330

InterContinental Hotels Group. (2011, December 12). Investors. Retrieved from InteContinental Hotels Group Web site :

http://www.ihgplc.com/index.asp?pageid=246

Ioncica, M., & Madalina, T. (2008). The Factors of Competitiveness in the Hospitality Industry and the Competitive Strategy of Firms. Tom XVII 2008, 2, 213-218.

Jackson, S. E. (2012). Managing Human Resoruc. Mason: South-Western Cengage Learning.

Jan, Z., & Farooq, F. (2012). The Impact of Social Networking to Influence Marketing through Product Reviews. International Journal of Information and

Communication Technology Research, 2(8), 627-637.

Jingwei, H., & Kaili, Z. (2012, October 4). Improvements in the Competitiveness of Chinese Military-Owned Hotel through TQM. Sweden : Digitala

Vetenskapliga Arkivet.

Jonsson, C. (2009). An Exploratory Study of Competitive Strategies Among Hotels in a Small Developing Caribbean State. International Journal of Contemporary Hospitality Management, 491-500.

Kabir, H. M., & Carlsson, T. (2010). Service Quality. Expectations, Perceptions and Satisfaction about Service Quality at Destination Gotland - A Case Study.

Gotland, Sweden: Uppsala University.

(6)

Khairunnisa Kandampully, J., & Hu, H.-H. (2007). Do Hoteliers Need to Manage Image to Retain

Loyal Customers? International Journal of Contemporary Hospitality Management, 19(6), 435-443. doi:10.1108/09596110710775101

Kapferer, J.-N. (2008). The New Strategic Brand Management. London: Les Editions d’Organisation.

Kapiki, S. T. (2012). Quality Management in Tourism and Hospitality: an Exploratory Study among Tourism Stakeholders. International Journal of Economic Practices and Theories, 53-61.

Karadag, E. (2012). Basic Features of Structural Equation Modeling and Path

Analysis With its Place and Importance in Educational Research Methodology.

Bulgarian Journal of Science and Education Policy, 6(1), 194-212.

Khan, A. H., & Haque, M. M. (2012, October 19). A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction:

Servqual and Gronroos’s Service Quality Model Perspective. Asian Social Science, 8(13), 202-210. doi:10.5539/ass.v8n13p201

Kim-Soon, N., Rahman, A., & Visvalingam, L. (2014). SERVQUAL: Can it be Used to Differentiate Guest’s Perception of Service Quality of 3 Star from a 4 Star Hotel. International Business Research, 37-47.

Klaus, P., & Maklan, S. (2011). Customer Experience: Are We Measuring the Right Things? International Journal of Market Research, 53(6), 771-92. Retrieved April 2015, 2015, from http://opendepot.org/762/1/Customer_Experience- _Are_We_Measuring_the_Right_Things__Maklan_%26_Klaus_IJMR_2011_

dr.philipp.klaus@gmail.com.pdf

Kotane, I., & Kuzmina-Merlino, I. (2011). Non-Financial Indicators for Evaluation of Business Activity. European Integration Studies, 213-219.

Kuo, Y.-F., Wu, C.-M., & Deng, W.-J. (2009). The Relationships Among Service Quality, Perceived Value, Customer Satisfaction, and Post-Purchase Intention in Mobile Value-Added Services. Computers in Human Behavior, 887-896.

Lacap, J. P. (2014). Competitiveness and Sustainability of the Hotel Industry: The Case of Hotels in Pampanga . Business Management and Strategy, 127.

Lacle, R. (2013). Management Perception of Service Quality in the Hospitality Industry. Helsinki, Finland: Haaga-Helia University of Applied Sciences.

Ladhari, R., & Souiden, N. (2011). Determinants of Loyalty and Recommendation:

The Role of Perceived Service Quality, Emotional Satisfaction and Image . Journal of Financial Services Marketing, 16(2), 111-124. Retrieved April 12, 2015, from http://www.palgrave-

journals.com/fsm/journal/v16/n2/pdf/fsm201110a.pdf

Laiho, M., & Inha, E. (2012). Brand Image and Brand Awareness Case Study:

Finnair in Indian Market. Halmstad, Halland, Sweden: Digitala Vetenskapliga Arkivet.

Lamb, E. G., Mengersen, K. L., Stewart, K. J., Attanayake, U., & Siciliano, S. D.

(2014). Spatially Explicit Structural Equation Modeling. Ecology International Journal, 2434-2442.

Lane, D. (2013). Introduction to Statistics: An Interactive e-Book. David M. Lane.

Lei, P.-W., & Wu, Q. (2007). Introduction to Structural Equation Modeling: Issues and Practical Considerations. Intructional Topics in Model Measurement, 33-43.

(7)

Khairunnisa Lia, C. B., Othman, M., Chern, B. H., & Karim, M. S. (2009). Customers' Reaction to

Servicescape Failure and Associated Recovery Strategy: An Exploratory Study in the Food Service Industry. Journal of Tourism, Hospitality & Culinary Arts, 1(2), 23-47.

Lind, D. A., Marchal, W. G., & Wathen, A. S. (2012). Statistical Techniques in Business and Economics. New York: McGraw Hill.

Lo, Y.-H. (2012). Managerial Capabilities, Organizational Culture and Organizational Performance: The Resource-Based Perspective in Chinese lodging industr. The Journal of International Management Studies, 151-157.

Maiyaki, A. A. (2012). Influence of Service Quality, Corporate Image and Perceived Value on Customer Behavioral Responses: CFA and Measurement Model.

International Journal of Academic Research in Business and Social Sciences, 2(1), 403-414.

Malik, U. S. (2012). Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value. International Journal of Marketing Studies .

Management Study Guide. (2013). Brand Management: What is Brand Awareness.

Retrieved March 16, 2015, from Management Study Guide Web site:

http://www.managementstudyguide.com/brand-awareness.htm

Manhas, P. S., & Junior, R. (2011, June). Customer Perceptions of Service Quality in Hospitality Industry: Importance Performance Analysis. Journal of Tourism Research, 2, 34-56. Retrieved April 12, 2015, from

http://jotr.eu/pdf_files/V2.pdf

Marie, A. A., Ibrahim, M. E., & Al Nasser, A. D. (2014). Effects of Financial and Non-financial Performance Measures on Customers’ Perceptions of Service Quality at Islamic Banks in UAE . International Journal of Economics and Finance, 201-213.

Markovic, S., & Raspor, S. (2010). Measuring Perceived Service Quality Using SERVQUAL: A Case Study of the Croatian Hotel Industry. The Journal of Management, 195-209.

Martinez-Lopez, F. J., Gazquez-Abad, J. C., & Sousa, C. M. (2013, February).

Structural Equation Modelling in Marketing and Business Research. European Journal of Marketing, 47(1/2), 115-152. doi:10.1108/03090561311285484 Martin-Ruiz, D., Barroso-Castro, C., & Roza-Diaz, M. I. (2011). Creating Customer

Value through Service Experiences: An Empirical Study in the Hotel Industry.

Tourism and Hospitality Management, 18(1), 37-53. Retrieved April 12, 2015 Melia, D., & Robinson, L. (2010, January 1). Towards Performance Measurement in

Hotels: An Incremental Approach. Dublin, Ireland: Dublin Institute of Technology.

Milohnic, I., & Grzinic, J. (2010). Quality Competitive Advantage of Small Hotels in Croatia. ORIGINAL SCIENTIFIC PAPER, 44-51.

Miloslava, S. (2011). Building a Strong Brand to Support Company Competitiveness.

Poland: Humanitas University.

Mohamad, M., & Awang, Z. (2009, February). Building Corporate Image and Securing Student Loyalty in the Malaysian Higher Learning Industry. The Journal of International Management Studies, 4(1), 30-40.

(8)

Khairunnisa Moisescu, O. I. (2009). The Importance of Brand Awareness in Consumers' Buying

Decision and Perceived Risk Assessment. Management and Marketing, 104- 110.

Mukaka, M. (2012, September). A Guide to Appropriate Use of Correlation Coefficient in Medical Research. Malawi Medical Journal, 24(3), 69-71.

Murasiranwa, E. T., Nield, K., & Ball, S. (2010). Hotel Service Quality and Business Performance in Five Hotels belonging to a UK Hotel Chain. International CHRIE Conference-Refereed Track. Boston: University of Massachusetts.

Musaba, C. N., & Hoabeb, S. I. (2014). Employee Perceptions of Service Quality in the Namibian Hotel Industry: A SERVQUAL APPROACH. International Journal of Asian Social Science, 533-543.

Mutindi, U. J., Namusonge, G., & Obwogi, J. (2013). Effects of Strategic

Management Drivers on Organizational Performance: A Survey of the Hotel Industry in Kenyan Coast. International Journal of Arts and Commerce, 83- 105.

Nadiri, H. (2012, July 30). Zone of Tolerance – How to Determine whether it is

“Narrow” or “Broad”? Mersin, Turkey: OMICS International . Naeem, B., & Nasir, A. M. (2011). Impact of Service Quality on Brand Image:

Empirical Evidence from Hotel Industry. Interdisciplinary Journal of Contemporary Research in Business, 630-636.

Naik, P. A., Prasad, A., & Sethi, S. (2008). Building Brand Awareness in Dynamic Oligopoly Markets. Management Science, 129-138.

Newbert, S. L. (2007). Empirical Research on the Resource-Based View of the Firm:

An Assessment and Suggestions for Future Research. Strategic Management Journal, 121-146.

Njovo, M., & Makacha, C. (2015). Service Quality: A Key Determinant of Organisational Competitiveness. Advances in Social Sciences Research Journal, 238-245.

Nurittamont, W., & Ussahawanitchakit, P. (2008, January 5). The Influences of Brand Equity in Competitive Advantage and Performance of Spa Business in

Thailand. Thailand: International Academy of Business and Economics.

Oke, A. E., Ogunsami, D. R., & Ogunlana, S. (2012). Establishing a Common Ground For The Use of Structural Equation Modelling for Construction Related

Research Studies. Australasian Journal of Construction Economics and Building, 12(3), 89-94. doi:10.5130/CEB.v12i3.2658

Olli, N. (2007). Measuring Differences in Service Expectations Between B2B and B2C Customers. Finnland: Lappeenranta University of Technology School of Business.

Olmos, G. H. (2012). Hospitality Competitiveness Measurement System. Mexico City, Mexico : The Monterrey Institute of Technology and Higher Education.

Ololube, N. P., & Kpolovie, P. J. (2012, June 23). Approaches to Conducting

Scientific Research in Education, Arts and the Social Sciences. Online Journal of Education Research, 1(3), 44-56.

Olubunmi, O. A., Timothy, I. O., Alabi, A. O., & Israel, O. T. (2014). Competitive Strategies of Selected Quantity Surveying Firms in Nigeria. International Journal of Management, Information Technology and Engineering, 1-18.

(9)

Khairunnisa O'Neill, J. W., & Mattila, A. S. (2010). Hotel Brand Strategy. Cornell Hospitality

Quarterly , 27-34.

Ongori, J. K., Iravo, M., & Munene, C. E. (2013). Factors Affecting Performance of Hotels and Restaurants in Kenya: A Case of Kisii County. Interdisciplinary Journal of Contemporary Research in Business, 897-928.

Othy, J.-D. O. (2012). Consumer's Expectations of Service Quality in Guest House in Sea Points, Cape Town. Cape Town, South Afirca: Academia .

Papulova, E. (2006). Competitive Stratgey and Competitive Advantages of Small and Midsized Manufacturing Enterprises in Slovakia. Bratislava, Slovakia:

Chinese American Sholars Association.

Phiri, M. A., & Mewabe, T. (2013). Customer's Expectations and Perceptions of Service Quality: The Case of Pick n Pay Supermarket Stores in

Pietermaritzburg Area, South Africa. International Journal of Research In Social Sciences, 96-104.

Pimapunsri, P. (2008). Factors affecting Learning Organization Culture and Hotel Managers’ Leadership Styles in Thailand . Educational Journal of Thailand, 34-43.

Pizam, A. (2010). International Encyclopedia of Hospitality Management. Burlington:

Butterworth Heinemann.

Porter, E. M. (2008, January). The Five Competitive Forces That Shape Strategy.

Harvard Business Review.

PT. Kompas Cyber Media. (2010, August 4). Jessy Quantero: Aryaduta Tuan Rumah di Negeri Sendiri. Retrieved from Harian Kompas Web site:

http://properti.kompas.com/read/2010/08/04/13535864/Jessy.Quantero.Aryadu ta.Tuan.Rumah.di.Negeri.Sendiri

PT. Lippo Karawaci TBK. (2013). Percepatan Perubahan Nilai Perseroan.

Tangerang: PT. Lippo Karawaci TBK.

Rahaman, M. M., Abdullah, M., & Rahman, A. (2011, July). Measuring Service Quality using SERVQUAL Model: A Study on PCBs (Private Commercial Banks) in Bangladesh. Bangladesh: Business Management Dynamics.

Rahman, M. S. (2012, January). Service Quality, Corporate Image and Customer Satisfaction Towards Customers Perception: An Exploratory Study on

Telecom Customers in Bangladesh. Business Intelligence Journal, 5(1), 56-63.

Rakshit, N. (2009). User's Perceived Service Quality of Mobile Communications:

Experience from Ethiopia. The International Journal of Quality & Reliability Management, 699-711.

Ranjbarian, B., Fathi, S., & Mohammadi, M. (2013). The Effect of Brand Extension Strategies upon Competitive Advantage in Service Companies from

Costumers point of View. International Journal of Academic Research in Business and Social Sciences, 474-485.

Ratner, B. (2009). The Correlation Coefficient: Its Values Range Between +1/−1, or Do They? Journal of Targeting, Measurement and Analysis for Marketing, 139-142.

Roche, I. D. (2014, August). An Empirical Investigation of Internet Banking Service Quality, Corporate Image and the Impact on Customer Satisfaction; With

(10)

Khairunnisa Special Reference to Sri Lankan Banking Sector. Journal of Internet Banking and Commerce, 19(2), 1-16.

Romaniuk, J., Sharp, B., Paech, S., & Driesener, C. (2004). Brand and Advertising Awareness: A Replication and Extension of a Known Empirical

Generalisation. Australasian Marketing Journal, 70-80.

Samboh, R. D. (2007). Analisa Dampak Kasus-Kasus Peledakan Bom terhadap Tingkat Hunian Hotel Berbintang di Jakarta. Panorama Nusantara, 16-25.

Santoro, G. (2014). Evaluating Performance in the Hotel Industry: An Empirical Analysis of Piedmont. Journal of Investment and Management, 17-22.

Schmitt, J., Klarmann, M., & Homburg, C. (2010). Brand Awareness in Business Markets: When is it Related to Firm Performance? International Journal of Research in Marketing, 201-212.

Schueritz, R. (2015). Total Service Experience as a Function of Service Experiences in Service Systems. Karlsruhe Service Summit Workshop. Karlsruhe:

Karlsruhe Institute of Technology. Retrieved April 12, 2015, from http://service-summit.ksri.kit.edu/downloads/Schueritz2015-

_Total_service_experience_as_a_function_of_service_experiences_in_service _systems.pdf

Severi, E., & Ling, K. C. (2013). The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity. Asian Social Science, 125-137.

Shahin, A., & Samea, M. (2010). Developing the Models of Service Quality Gaps: A Critical Discussion. Ishafan, Iran: Macrothink Institute.

Sharon, T. R. (2011, May 1). Skills, Perceptions and the Socio-economics of Hotel Front Desk Employees in Israel-preliminary findings. Global Management Journal, 4(1/2), 103.

Shawky, A. Y., Abd-El-Salam, E. M., & El-Nahas, T. (2013, January). The Impact of Corporate Image and Reputation on Service Quality, Customer Satisfaction and Customer Loyalty: Testing the Mediating Role. Case Analysis in an International Service Company. The Business & Management Review, 3(2), 177-196.

Shetty, K. K. (2010, June). Sustainable Competitive Advantage in the Hotel Industry and Impact of Innovations on Occupancy rate – A Managerial Perspective.

Mumbai, Maharashtra, India: Patil University.

Sibanda, R. (2011, November). Developing a Service Quality Measurement

Instrument for Archival Institutions. South Africa: University of South Africa.

Simpeh, K. N., Abdul-Nasiru, I., & Amponsah-Tawiah, K. (2011). Servicescape and Customer Patronage of Three Star Hotels in Ghana’s Metropolitan City of Accra. European Journal of Business and Management, 3(4), 119-131.

Skrondal, A., & Rabe-Hesketh, S. (2005). Structural Equation Modeling:Categorical Variables. Encyclopedia of Statistics in Behavioral Science. John Wiley &

Sons.

So, K., & King, C. (2010). "When experience matters": Building and measuring hotel brand equity - The customers' perspective. International Journal of

Contemporary Hospitality Management, 589-608.

(11)

Khairunnisa Soria, J. A., Garcia, L. G., Arguaza, B. O., & Rodriguez, R. P. (2005, February).

Service Quality and Competitiveness in the Hospitality Sector. Tourism Economics, 85-102.

Stangroom, J. (2014). Pearson Correlation Coefficient Calculator. Retrieved November 9, 2014, from Social Science Statistics:

http://www.socscistatistics.com/tests/pearson/

Statista. (2015). Indonesia: social network penetration Q4 2014. Retrieved from Statista Web site: http://www.statista.com/statistics/284437/indonesia-social- network-penetration/

Sufi, T. (2008). Hospitality Industry: An Overview of Strategy, Structure and Globalization. Journal of Hospitality Application & Research,, 50-57.

Suhartanto, D. (2011). An Examination of Brand Loyalty in the Indonesian Hotel Industry. Christchurch, New Zealand : Lincoln University.

Sumaedi, S., Bakit, I. Y., & Metasari, N. (2011). The Effect of Students' Perceived Service Quality and Perceived Price on Student Satisfaction. Management Science and Engineering, 88-97.

Sun, L. (2011). The Core Competences and Strategic Management of Raffles — A Case Study of Singapore Hotel Industry . International Journal of Innovation, Management and Technology, 270-273.

The Five Star Travel Cooperation. (2015). The Original Five Star Standard. Retrieved March 21, 2015, from Forbes Travel Guide Web site:

http://www.forbestravelguide.com/about/ratings

The Pennsylvania State University. (2014). What is the Difference Between Latent Variables and Manifest Variables? Retrieved from The Methodology Center : http://methodology.psu.edu/node/109

Thornley Creative Communication. (2015). Building Your Brand. Retrieved March 3, 2015, from Thornley Creative Commmunication Web site:

http://thornleycreative.com/2012/12/building-your-brand/

Timothy, A. T., & Abubakar, M. H. (2013). Impact of Employee Empowerment on Service Quality - An Empirical Analysis of the Nigerian Banking Industry.

British Journal of Marketing Studies, 32-40.

Trieha, U. (2014, September 15). Perbedaan Hotel, Resort, Villa, Apartement, dan Penginapan Lainnya. Retrieved March 15, 2015, from Ensiklopedia

Pengetahuan Populer Web site: http://ensiklo.com/2014/09/perbedaan-hotel- resort-villa-apartement-dan-penginapan-lainnya/

Tung, G.-S., Cheng, T.-M., & Wu, L.-C. (2009). The Measurement of

Competitiveness of International Tourist Hotels in Taiwan . The Journal of International Management Studies, 41-49.

Urban, W. (2010). Customers Experiences As A Factor Affecting Perceived Service Quality. Economics and Management, 820-826.

Veerabhadrappa, H., Jayanna, S., & Kokatnur, U. (2013). Relation Between Zone of Tolerance and Importance of Service Quality Attributes: An Empirical Study Commercial Banks. Asia Pacific Journal of Marketing and Management Review, 92-106.

(12)

Khairunnisa Vivarelli, M. (2009, April Bonn). Technological Capabilities and Patterns of

Cooperation of UK Firms: A Regional Investigation. Germany: Institute for the Study of Labor.

Vukasovic, T. (2013, July). Building Successful Brand by Using Social Networking Media. Journal of Media and Communication Studies, 5(6), 56-63.

doi:10.5897/JMCS2013. 0352

Wadawi, J. K. (2010). A Delphi Survey on Hotel Service Quality Frameworks and Their Application. Journal of Tourism , 14-22.

Walker, B., Sutton, D. W., & Love, A. S. (2012). New Option in Hotel Appraisals:

Quantifying the Revenue Enhancement Value of Hotel Brands. The Appraisal Journal, 223-234.

Wang, X., & Yang, Z. (2010). The Effect of Brand Credibility on Consumers’ Brand Purchase Intention in Emerging Economies: The Moderating Role of Brand Awareness and Brand Image. Journal of Global Marketing, 177-188.

Wasutida, N., & Phapruke, U. (2008, March 20). The Influences of Brand Equity in Competitive Advantage and Performance of Spa business in Thailand. Journal of International Business Strategy, 8(2), 14.

Weiwei, T. (2007, November 23). Impact of Corporate Image and Corporate Reputation on Customer Loyalty: A Review. Management Science and Engineering, 1(2), 57-62.

Werdiningsih, R. P. (2015, March 3). Bisnis Perhotelan: Pasar Mulai Jenuh, Bisnis Hotel Meredup. Retrieved March 21, 2015, from Kontan Web site:

http://industri.kontan.co.id/news/pasar-mulai-jenuh-bisnis-hotel-meredup Wilkins, H. (2010). Using importance-performance analysis to appreciate satisfaction

in hotels. Queensland, Australia: Routledge.

Wilkinson, J. (2013, July 24). Intensity of Rivalry (one of Porter’s Five Forces).

Retrieved March March, 2015, from The Strategic CFO :

http://strategiccfo.com/wikicfo/intensity-of-rivalry-one-of-porters-five-forces/

Wonglorsaichon, P., & Wiriyakitjar, R. (2013). Hotel Customer Expectations of Service: A Provincial Analysis of Family Business in Chaingmai, Thailand.

Journal of Tourism Research & Hospitality, 1-11.

Zhang, J. (2009, December). An Investigation into The Guests’ Perceived Service Quality of The Bed-and-Breakfast and Guest House Market Industry in The Nelson Mandela Bay Area. Port Elizabeth, South Africa: Nelson Mandela Metropolitan University.

Referensi

Dokumen terkait

Sedangkan kita ketahui bahwa setiap aktivitas membutuhkan energi yang cukup begitu juga dengan proses pertumbuhan tubuh kita dimana sel melakukan pembelahan sehingga jika makanan

Setelah menyelesaikan seluruh materi ajar ini, Anda diharapkan mampu menjelaskan sistem pertanian, faktor-faktor iklim, faktor lingkungan, faktor biologi yang memengaruhi

Dalam dunia seni rupa Indonesia mulai marak seniman yang memanfaatkan media sosial dengan maksimal, salah satunya Instagram, yang memungkinkan untuk mendongkrak

Berdasarkan hasil analisis menunjukkan bahwa STAB Kertarajasa mendekati ideal dalam sistem boarding school yang diterapkan dibandingkan dengan STAB Maha Prajna

tentang tidak wajib nafkah dan tempat tinggal bagi istri yang ter- thalâq ba’in , menggunakan hadits yang diriwayatkan oleh Asy-Sya’bi dari Fatimah binti Qais dari

Serta melakukan variasi terhadap orientasi arah atau sudut port terhadap outfall sehingga dapat diketahui pengaruh perbedaan orientasi sudut port terhadap

Hal ini berarti menerima hipotesis yang menyatakan ada pengaruh antara pemberian konseling masa nifas terhadap kejadian postpartum blues di RSU Rachma Husada

terhadap kreatinin di urin. Pemeriksaan hematologi menunjukkan peningkatan ka- dar serum kreatinin, sedangkan pemeriksaan histopatologi ginjal menunjukkan ab- normalitas pada