Notes-Nonverbal.ppt 621KB Jun 23 2011 10:24:46 AM

Nonverbal Business

Communication

For My Friends in BSAD 101

Topics

• Importance

• Visual Communication • Aural Communication • Tactile Communication

• Other Channels of Nonverbal Communication

Importance

• _{Always more believable than verbal}

• Estimated proportion of credibility

– 10% Verbal

– 90% Nonverbal

• “You never get a second chance to make a first impression”

Visual Communication

• Facial Expressions

• Arm and Hand Movements • Posture

Visual Communication Facial Expressions

• Face

– Direction – Mood

• Eyes

Visual Communication

Arm & Hand Movements

• Closed • Open

• Choppy • Smooth • Lots

Visual Communication

Posture/Position

Visual Communication

Props: Men’s Clothing

• Coat

• Shirt • Tie

• Trousers • Belt

Visual Communication

Props: Women's Clothing • Freer

• Feminine, not sexy

• Analogous to men's

Visual Communication

Props: Furniture

• Barrier • Crutch

Aural Communication

• Voice Volume • Voice Tone

Tactile Communication

• Person-to-Person • Personal Space • Force of Touch

Environmental Communication

• Barriers

• Distraction s

Concluding Thoughts

Nonverbal Communication… • Impacts Credibility

• Connotes Membership • Connotes Intention

• Impact is Inevitable