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The objectives of this study are to assess customer expectation and perception level towards service quality of the staff in five dimensions and to analyze the discrepancy gap
The purpose of this study was to analyze the level of satisfaction with Hajj Registration Services using the Fuzzy Service Quality Servqual and Importance Performance Analysis IPA
Given the importance of price, location, product and service quality for the UD Sumber Makmur factory and also the current rapid business competition, based on this the researcher is
Comparison of Service Quality Dimensions and Factors Based on the Importance- Performance Model Four Areas of Importance-Per- formance Model Service Quality Dimensions Provided and
The results of this study supported findings of by Miguel Davila et al 2010 concerning four aspects of service quality: operative aspect, physical aspect, new technologies and human
RECOMMENDATIONS AND CONCLUSION This study applied an Importance Performance Analysis to determine critical attributes of spa service quality in the Andaman Tourism Cluster by looking
“basic municipal service” means the amount or level of any municipal service that is necessary to ensure an acceptable and reasonable quality of life and which, f not provided, could
