ORGANIZATIONAL
BEHAVIOR
Assess Your Own Management Skills
Organization & Manager
Organization
A consciously coordinated social unit, composed of
two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
Managers
An individual who achieves goals through other
Organizational Behaviour
Definition
Definition
The study of human behavior in organizational
settings, the interface between human behavior and the organization, and the organization itself
(Moorhead & Griffin, 2010)
A field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of applying
such knowledge toward improving an organization’s
Organizations are effective if …
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The Importance of Organizational
Behavior
The study of organizational behavior can greatly
clarify the factors that affect how managers manage
Describe the complex human context of
organization and to define the opportunities,
problems, challenges, and issues associated with that realm.
Organizational behavior isolates important aspects
of the manager’s job and offers specific
Management Functions, Roles and Skills
Functions
Roles
Basic Concepts
Organizational Behaviour
Individual Process
Interpersonal Process
Disciplines that Contributes to
Organizational Behavior
Psychology
Human behavior in organizational settings
Social Psychology
How individuals influence others
Sociology
Social systems
Anthropology
Cultural environment
Political Science
Power system
Economics
Production, distribution and consumption of goods and services
Engineering
Contextual Perspectives
Perspectives
Systems
An interrelated set of elements that function as a whole flow &
interaction
An organization’s environment is important resources & feedback
Situational
Variables influencing organization situations and outcomes
Universal conclusions are virtually impossible
Interactionalism: People and Situations
How people select, interpret and change various situations
Developing a Model
Model
Dependent Variables
Productivity
To achieve its goals at the lowest cost effectiveness & efficiency Absenteeism
The failure to work Turnover
Permanent withdrawal from an organization Deviant Workplace Behavior
Voluntary behavior that violates significant organizations norms and threatens the well-being of the organization or its members
Organizational Citizenship Behavior
Performance beyond expectations Job Satisfaction
Developing a Model
Independent Variables
Individual-Level Variables
Age, gender, marital status, personality characteristics, emotional framework, values, attitude and basic ability levels
Group-Level Variables
Group behavior, group dynamics, communication patterns, leadership, power and politics as well as conflict
Organization System-Level Variables
Goals
Descriptive
To describe relationships between two or more
behavioral variables
Systematic
To look at relationships, to attribute causes and effects
and to draw conclusions
Evidence-Based
To use available evidence and to apply relevant
information
Challenges & Opportunities
Economic Pressures
Globalization
Workforce Diversity
Customer Service
People Skills
Innovation & Change
“Temporariness”
Networked
Organization
Work-Life Balance
Positive Work
Environment
