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MAANNAAJJEEMMEENN IINNFFOORRMMAASSII DDAANN PPEENNGGEETTAAHHUUAANN
The Philosophy of Knowledge
Management
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Abboouutt tthhee KKnnoowwlleeddggee MMaannaaggeemmeenntt
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Whhaatt iiss KKnnoowwlleeddggee MMaannaaggeemmeenntt ??
" Knowledge n. 1. The state or fact of knowing. 2. Familiarity,
awareness, or understanding gained through experience or study. 3. That which is known; the sum or range of what has been
perceived, discovered, or inferred.
" Management n. 1. The act, manner or practice of managing, handling, or controlling something. 2. The person or persons who manage a business establishment, organization or institution
Accenture Definition of Knowledge Management:
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Siimmppllee DDeeffiinniittiioonn
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knowledge in a better way " more innovative " more efficient organizations with a
higher capacity to act
" Trends
– globalization (organization networks) and competition
– stakeholder pressures
– cope with huge amount of information and knowledge
– reduced product life cycle
– high innovation rate
– volatile market and industry
" Challenges
– to understand knowledge as a factor of production
– to realize that learning rate is essential for successful
organizations
– avoid loss of knowledge
→
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Exxaammppllee ooff KKnnoowwlleeddggee
" Data Raw facts
" Information A collection of related data with context and perspective
" Knowledge Organized information that provides guidance or action
" Wisdom The understanding that permits knowledge to be used
" Through an example:
– 1234567.89 is data.
– "Your bank balance has jumped 8087% to $1234567.89" is information.
– "Nobody owes me that much money" is knowledge.
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Thhee KKnnoowwlleeddggee HHiieerraarrcchhyy
Data
Information
+ meaning, relevance, purpose
Knowledge
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Thhee PPrroobblleemm ooff KKnnoowwlleeddggee
Tacit Knowledge
- Embedded in individual experience - Highly personal
- Hard to articulate
[Source: Nonaka and Takeuchi]
Explicit Knowledge
- Can be articulated
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Thhee KKnnoowwlleeddggee LLiiffeeccyyccllee
Capture (Re) Organize Access (Re)Use
Create
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IInntteelllliiggeenntt MMaannaaggeerr CChhaarraacctteerriissttiiccss
" They understand about the importance of knowledge " They are not scared of new technology
" They will be learners
" They will be good at helping others to learn (coaches)
" They will be leaders rather than being managers " They will be effective members of self-managing
teams
" They will be hunter gatherers of information " They will be effective decision makers in the
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Thhee VVaalluuee ooff IITT iinn KKnnoowwlleeddggee MMaannaaggeemmeenntt
" To help the company in:
… delivering the right knowledge to the right people
at the right time …
and
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Thhee AAddvviissee
Old Organization + Information Technology =
