Nama saya Dicky Reyhan, mahasiswa IBM-IC Universitas Ciputra Surabaya.

(1)

A-1 APPENDIX A

Pre-Survey Question

Nama saya Dicky Reyhan, mahasiswa IBM-IC Universitas Ciputra Surabaya.

Mohon bantuan teman-teman untuk skripsi saya dengan mengisi questionnaire dibawah ini. Terima kasih atas bantuannya.

Nama :_________________

Domisili :_________________

Pekerjaan :

❏ Mahasiswa

❏ Entrepreneurs

❏ Employees

❏ Others:_________________

Menurut anda, faktor apa saja yang mempengaruhi Customer Loyalty (Kesetiaan pelanggan) (pilih 3)

❏ corporate reputation

❏ customer service

❏ customer trust

❏ corporate social responsibility

❏ purchase rewards

(2)

B-1

No. Nama Domisili Pekerjaan Menurut anda, faktor apa saja yang mempengaruhi Customer Loyalty (pilih 3)

1 Timothy Orchard Setiawan Solo Mahasiswa Corporate Reputation, purchase rewards, Customer Trust

2 Ruslan SURABAYA Karyawan corporate social responsibility, customer

service , Corporate Reputation, purchase rewards, Customer Trust

3 Okthi Solo Mahasiswa customer service , Corporate Reputation,

purchase rewards

4 Nicholas Morello Lampung Wirausaha

corporate social responsibility, customer service , Corporate Reputation, purchase rewards, Customer Trust

5 Junaedi Setiawan Surabaya Mahasiswa Corporate Reputation, purchase rewards, Customer Trust

6 Julia Caroline Surabaya Mahasiswa corporate social responsibility, Corporate Reputation, Customer Trust

7 Johny Johnsen Pandaan Mahasiswa

corporate social responsibility, customer service , Corporate Reputation, purchase rewards

8 Grace Ashley Tanoto Madiun Mahasiswa

9 Galuh Surabaya Mahasiswa corporate social responsibility, Corporate Reputation, Customer Trust

10 Evelyn Surabaya Mahasiswa corporate social responsibility, Corporate Reputation, purchase rewards, Customer Trust

11 Decky Palu Mahasiswa Corporate Reputation, purchase rewards,

Customer Trust

12 Benazir Fahim Surabaya Mahasiswa corporate social responsibility, Corporate Reputation, Customer Trust

13 Aylinda Yuwono Sidoarjo Wirausaha customer service , Corporate Reputation, Customer Trust

14 Roni Malang Karyawan corporate social responsibility, customer

service , Corporate Reputation

15 Indri Surabaya Karyawan corporate social responsibility, Corporate Reputation, Customer Trust

16 Angelica Jakarta Karyawan corporate social responsibility, purchase rewards, Customer Trust

17 angel natalia indonesia Mahasiswa

(3)

B-2

18 Andrew Surabaya Karyawan Corporate Reputation

19 Ahmad Dimasyqi Sidoarjo Mahasiswa corporate social responsibility, purchase rewards, Customer Trust

20 Alditian Surabaya Wirausaha Corporate Reputation, purchase rewards, Customer Trust

21 Aldo Karyawan corporate social responsibility, Customer Trust

22 averil surabaya Mahasiswa corporate social responsibility, Corporate Reputation, Customer Trust

23 Christopher B Surabaya Mahasiswa customer service , purchase rewards, Customer Trust

24 Kevin Surabaya Karyawan corporate social responsibility, Corporate Reputation, purchase rewards

25 Jason Surabaya Karyawan corporate social responsibility, Corporate Reputation, purchase rewards, Customer Trust

26 Clara handoko Surabaya Karyawan corporate social responsibility, Corporate Reputation, purchase rewards, Customer Trust

27 Cynthia Surabaya Mahasiswa customer service , Corporate Reputation, Customer Trust

28 Wanda Surabaya Karyawan corporate social responsibility

29 evelyn surabaya Wirausaha

30 Gek Viranda T.S Mataram Mahasiswa customer service , Corporate Reputation, purchase rewards, Customer Trust

31 Janice Kariyadi Surabaya Mahasiswa corporate social responsibility, customer service , Corporate Reputation, purchase rewards, Customer Trust

32 jesslyn k surabaya Mahasiswa corporate social responsibility, purchase rewards, Customer Trust

33 Joey Owen Surabaya Karyawan corporate social responsibility, Corporate Reputation, purchase rewards, Customer Trust

34 Jonathan Alden Jakarta Karyawan customer service , purchase rewards, Customer Trust

35 Kevin Karyawan corporate social responsibility, purchase

rewards, Customer Trust

36 Michelle Surabaya Mahasiswa corporate social responsibility, Corporate Reputation, Customer Trust

(4)

B-3

37 Lady Miranda surabaya Mahasiswa Customer Trust

38 viccasena tanri sulawesi Mahasiswa corporate social responsibility, customer service , Customer Trust

APPENDIX B

Pre-Survey Result

(5)

C-1 APPENDIX C

Questionnaire Questions

Dear Respondents,

I am Dicky Reyhan a student from Universitas Ciputra majoring in International Business Management-International Class, where currently I am doing research for thesis or final project purposes, with the title THE INFLUENCE OF CORPORATE SOCIAL RESPONSIBILITY, CORPORATE REPUTATION, AND CUSTOMER TRUST ON CUSTOMER LOYALTY OF CITININE PROPERTY INDONESIA. I really appreciate your participation in answering this questionnaire. Thank you for taking the time to do this questionnaire.

Name :_________________

Gender : M/F

Age :

⃝ >21 ⃝ 21-30 ⃝ 31-40

⃝>40

Martial Status : Single / Married Number of dependents:

⃝ No dependents ⃝ 1 ⃝ 2

(6)

C-2

⃝ 3 ⃝ >3

Employment Status:

⃝ Full-time ⃝ Part-time ⃝ Unemployed

⃝ Retired ⃝ Full-time Homemaker

Have you ever do a transaction with Citinine Property Indonesia?

⃝ yes ⃝ no

Are you satisfied with the previous transaction with Citinine Property Indonesia?

⃝ yes ⃝ no

I have promoted Citinine Property Indonesia to my friends or relatives.

⃝ yes ⃝ no

Instructions:

Please put a sign (√) in the answer column that suits you best.

Note:

5 = Strongly Agree

4 = Agree

3 = Neutral

2 = Disagree

1 = Strongly Disagree

Corporate Social Responsibility

No. Statement Answer

1 2 3 4 5

(7)

C-3 1. I believe Citinine Property Indonesia serves the

needs of the current without endangering future generations' capacity to fulfill their own needs.

2. I recognize Citinine Property Indonesia as trustworthy from its ability, competence, and also benevolence (goodwill).

3. I recognize Citinine Property Indonesia gives enough contributions to charities.

4. I recognize Citinine Property Indonesia believe in the ethical business

Corporate Reputation

No. Statement Answer

1 2 3 4 5 1. I believe Citinine Property Indonesia has an

outstanding reputation.

2. I believe Citinine Property Indonesia is well known.

3. I can recognize Citinine Property Indonesia 4. I am familiar with the products that Citinine

Property Indonesia provides to consumers.

Customer Trust

No. Statement Answer

1 2 3 4 5

(8)

C-4 1. I trust in the quality of Citinine Property

Indonesia.

2. I trust on quality assurance of Citinine Property Indonesia.

3. I trust that promises made by Citinine Property Indonesia are reliable.

4. I trust that Citinine Property Indonesia is interested in its customers.

Customer Loyalty

No. Statement Answer

1 2 3 4 5 1. I wish to continue my connection with Citinine

Property Indonesia

2. I encourage friends and relatives to purchase from Citinine Property Indonesia.

3. I wish to keep a long-term relationship with Citinine Property Indonesia.

4. I say positive things about Citinine Property

Indonesia to other people.

(9)

D-1 APPENDIX D

Questionnaire Data 1. Gende

2. Age

68%

32%

Female Male

4% 13%

51%

32%

>21 21-30 31-40 >40

(10)

D-2 3. Martial Status

4. Number of Dependents

5. Employment Status

x1.1 x1.2 x1.3 x1.4 x2.1 x2.2 x2.3 x2.4 x3.1 x3.2 x3.3 x3.4 y.1 y.2 y.3 y.4

1 4 5 5 4 5 4 4 5 5 5 5 5 4 4 5 2

2 4 5 4 5 4 5 4 5 4 3 3 5 4 4 4 3

3 4 5 5 5 4 3 5 5 5 5 5 5 4 4 5 4

70%

25%

4% 0% 2%

Full-time Part-time

Unemployed Retired

Full-time Homemaker 39%

61%

Single Married

28%

29%

30%

7% 5%

No Dependent 1 2 3 >3

(11)

D-3

4 4 3 3 4 4 3 4 5 4 4 3 4 5 4 4 5

5 4 4 5 4 4 3 3 4 3 4 4 3 4 4 4 2

6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2

7 3 3 4 4 3 3 4 3 3 3 3 3 4 4 3 3

8 4 5 5 5 5 5 5 4 4 4 4 4 5 5 5 4

9 1 2 1 2 1 1 1 2 2 1 2 1 1 2 2 2

10 4 2 4 3 4 5 4 4 4 3 4 4 5 4 4 4

11 5 4 4 4 4 4 4 4 4 4 5 4 4 2 4 4

12 5 4 5 4 5 5 4 4 4 5 5 5 5 4 4 4

13 5 5 5 5 5 5 3 5 4 4 4 3 4 4 4 3

14 4 4 5 4 4 4 4 4 4 4 4 4 4 2 3 4

15 5 5 5 4 5 2 4 4 5 4 4 4 4 4 5 5

16 3 3 5 5 4 5 4 5 4 5 5 3 4 5 5 5

17 5 5 4 4 5 5 4 4 4 4 4 5 4 4 5 5

18 4 5 5 4 5 5 5 4 5 4 4 5 5 5 4 4

19 4 4 4 4 5 2 4 5 4 4 4 4 4 4 4 5

20 4 4 5 4 4 3 4 4 4 3 3 5 4 3 4 5

21 4 4 3 4 4 4 4 3 3 3 3 4 4 2 5 2

22 4 4 5 3 5 5 4 5 5 5 5 5 4 4 5 4

23 4 4 4 5 5 4 4 5 4 4 5 5 5 4 4 5

24 5 5 5 4 5 4 3 4 2 5 5 5 3 5 5 5

25 5 5 4 4 5 5 5 4 5 4 4 4 5 4 5 4

26 4 4 5 4 4 4 4 5 4 5 5 4 5 4 4 4

27 1 5 4 4 4 3 5 5 5 2 5 5 4 2 5 5

28 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

29 4 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5

30 4 5 4 3 5 4 4 4 4 5 5 5 4 5 5 4

31 4 4 4 4 4 3 4 4 3 5 5 4 4 4 4 5

32 4 4 5 4 4 4 4 4 3 4 4 4 4 4 5 4

33 5 5 3 5 3 4 5 4 4 4 5 3 3 4 4 5

34 4 5 4 4 5 4 5 5 5 4 4 4 4 5 4 4

35 4 5 5 5 5 5 5 5 4 4 4 5 4 4 5 5

36 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 4

37 4 4 3 4 4 3 3 4 3 4 4 3 3 4 3 3

38 4 5 5 5 3 4 5 4 2 5 5 5 4 5 5 5

39 5 5 4 5 5 4 4 4 5 4 4 5 4 4 5 5

40 4 4 4 4 5 4 4 4 5 5 5 5 5 5 5 4

41 4 4 4 4 4 4 5 5 2 4 4 5 4 4 5 5

42 4 4 5 4 4 3 3 2 3 5 5 5 3 4 4 5

43 4 4 5 5 4 5 5 5 4 4 5 4 5 4 4 5

44 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5

45 5 5 5 5 5 5 5 4 5 5 5 5 4 5 5 4

46 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

47 4 4 4 4 5 4 4 5 4 4 4 4 5 4 5 5

(12)

D-4

48 5 5 5 5 5 4 5 5 2 4 5 5 5 5 4 2

49 5 5 5 5 4 5 5 5 5 5 5 5 5 5 5 5

50 4 4 4 4 4 4 5 5 4 4 4 5 4 4 5 5

51 4 5 4 4 5 5 4 4 5 5 5 5 5 5 4 4

52 4 4 4 4 5 5 4 4 5 5 4 5 4 4 5 4

53 4 5 4 4 5 5 4 3 3 4 4 5 4 4 5 5

54 4 4 4 5 4 4 4 5 5 5 4 5 5 5 4 5

55 5 3 5 2 5 5 4 2 5 5 4 1 3 5 2 4

56 1 2 1 2 1 2 1 2 2 1 2 2 2 2 1 2

57 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

58 4 5 5 5 5 5 5 5 4 5 5 4 5 5 4 4

59 4 5 5 5 5 5 4 5 4 5 5 5 5 4 3 4

60 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

61 5 4 4 3 5 4 4 3 4 3 5 5 5 5 5 5

62 4 4 5 5 4 5 5 5 4 4 4 4 5 4 4 5

63 4 4 3 5 4 4 5 3 4 5 5 4 5 5 5 5

64 4 4 5 4 4 5 5 4 4 5 5 5 4 5 5 5

65 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 5

66 5 4 5 4 4 5 4 5 4 4 5 5 5 5 5 5

67 4 5 5 2 2 4 4 3 3 4 4 3 5 4 4 4

68 4 4 4 4 4 3 4 3 3 5 5 4 3 3 5 5

69 4 5 5 4 5 4 5 3 4 5 4 5 5 5 5 3

70 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

71 4 4 4 4 4 4 3 4 3 3 4 4 4 3 4 3

72 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

73 4 5 5 4 5 4 5 5 3 5 5 4 5 5 4 5

74 5 5 5 5 4 4 5 5 5 5 4 5 5 4 5 5

75 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

76 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

77 1 2 1 2 2 1 2 1 1 2 1 2 2 1 2 1

78 4 4 5 4 5 5 4 4 5 5 4 4 5 5 4 5

79 4 4 4 5 5 5 4 5 5 4 5 5 4 4 5 5

80 5 5 4 5 5 5 4 4 5 4 4 4 5 5 5 4

81 4 4 4 4 5 5 4 5 5 4 5 4 5 4 4 3

82 5 5 4 4 5 5 4 4 5 5 4 5 4 4 5 4

83 5 4 5 4 5 5 4 4 5 4 5 4 4 5 5 4

84 4 5 5 5 2 4 5 4 5 5 4 4 5 5 4 4

85 4 5 5 4 4 5 5 5 4 5 3 4 5 4 4 4

86 4 4 4 4 5 5 4 4 5 5 4 4 5 4 5 4

87 5 4 5 4 5 5 5 5 5 4 4 3 5 4 4 5

88 5 5 4 4 4 4 4 5 5 4 5 4 5 5 5 4

89 4 4 5 5 5 4 4 5 5 4 5 4 4 4 4 4

90 5 4 4 4 5 5 4 4 4 4 5 4 4 4 5 4

91 4 4 5 5 5 4 5 4 5 4 5 4 4 5 4 5

(13)

D-5

92 4 4 5 4 5 5 4 4 5 5 4 4 5 4 5 4

93 4 4 4 4 5 5 5 5 4 4 5 5 4 4 4 5

94 4 5 5 5 5 5 5 4 4 4 5 5 5 5 4 4

95 4 4 4 5 5 5 5 5 5 4 4 4 4 5 4 3

96 4 5 4 5 5 5 4 4 5 5 4 4 5 5 5 4

97 4 4 4 4 4 5 5 5 4 5 5 4 5 4 5 5

98 4 4 5 4 4 4 5 4 4 4 5 4 4 4 4 4

99 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

100 3 4 4 4 4 3 4 3 3 4 5 4 4 3 4 3

101 4 4 4 4 5 5 5 5 5 5 4 4 5 5 5 5

102 4 4 4 5 4 5 5 5 4 5 5 5 4 4 5 4

103 4 5 5 4 4 4 5 5 4 4 4 4 4 4 4 4

104 4 5 4 4 5 5 4 4 1 4 4 4 4 4 4 5

105 4 5 4 4 4 4 4 5 5 3 4 4 4 4 3 5

106 5 5 5 5 5 5 4 5 5 5 5 4 5 5 4 4

107 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

108 4 4 4 4 5 4 4 5 5 5 5 4 4 5 4 4

109 5 4 5 4 3 4 5 3 4 4 5 5 5 4 4 4

110 4 4 5 5 4 3 5 4 5 3 4 3 4 4 5 5

111 4 4 5 3 5 4 5 4 3 4 5 5 4 5 4 4

112 5 4 5 4 5 4 4 4 5 4 3 5 4 4 5 5

(14)

E-1 APPENDIX E

SPSS Output Validity Test

A. Corporate Social Responsibility

Correlations

CSR1 CSR2 CSR3 CSR4 CSR

CSR1

Pearson Correlation 1 ,547^** ,588^** ,437^** ,812^**

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CSR2

Pearson Correlation ,547^** 1 ,532^** ,551^** ,813^**

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CSR3

Pearson Correlation ,588^** ,532^** 1 ,457^** ,816^**

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CSR4

Pearson Correlation ,437^** ,551^** ,457^** 1 ,756^**

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CSR

Pearson Correlation ,812^** ,813^** ,816^** ,756^** 1

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

**. Correlation is significant at the 0.01 level (2-tailed).

B. Corporate Reputation

Correlations

CR1 CR2 CR3 CR4 CR

(15)

E-2

CR1

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CR2

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CR3

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CR4

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CR

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

C. Customer Trust

Correlations

CT1 CT2 CT3 CT4 CT

CT1

Sig. (2-tailed) ,000 ,000 ,002 ,000

N 112 112 112 112 112

CT2

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CT3

Sig. (2-tailed) ,000 ,000 ,000 ,000

(16)

E-3

N 112 112 112 112 112

CT4

Sig. (2-tailed) ,002 ,000 ,000 ,000

N 112 112 112 112 112

CT

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

d. Customer Loyalty

Correlations

CL1 CL2 CL3 CL4 CL

CL1

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CL2

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CL3

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CL4

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

CL

Sig. (2-tailed) ,000 ,000 ,000 ,000

N 112 112 112 112 112

(17)

E-4

RELIABILITAS TEST

A. Corporate Social Responsibility

Case Processing Summary

N %

Cases

Valid 112 100,0

Excluded^a 0 ,0

Total 112 100,0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha N of Items

,811 4

B. Corporate Reputation

N %

Cases

Valid 112 100,0

Excluded^a 0 ,0

Total 112 100,0

Reliability Statistics Cronbach's

Alpha N of Items

(18)

E-5

,798 4

C. Customer Trust

N %

Cases

Valid 112 100,0

Excluded^a 0 ,0

Total 112 100,0

Reliability Statistics

Cronbach's

Alpha N of Items

,741 4

D. Customer Loyalty

N %

Cases

Valid 112 100,0

Excluded^a 0 ,0

Total 112 100,0

Reliability Statistics

(19)

E-6

Cronbach's

Alpha N of Items

,759 4

Multiple Regression

Descriptive Statistics

Mean Std. Deviation N

CL 17,25 2,499 112

CSR 17,19 2,455 112

CR 17,32 2,645 112

CT 17,14 2,557 112

Correlations

CL CSR CR CT

Pearson Correlation

CL 1,000 ,741 ,785 ,804

CSR ,741 1,000 ,780 ,762

CR ,785 ,780 1,000 ,787

CT ,804 ,762 ,787 1,000

Sig. (1-tailed)

CL . ,000 ,000 ,000

CSR ,000 . ,000 ,000

CR ,000 ,000 . ,000

CT ,000 ,000 ,000 .

N

CL 112 112 112 112

CSR 112 112 112 112

CR 112 112 112 112

CT 112 112 112 112

(20)

E-7

Variables Entered/Removed^a

Mode l

Variables Entered

Variables

Removed Method

1 CT, CSR, CR^b . Enter

a. Dependent Variable: CL b. All requested variables entered.

Model Summary^b

M o d e l

R

R Sq ua re

Adju sted R Squar

e

Std.

Error of the Estim

ate

Change Statistics

Durbi n- Wats

on R

Squar e Chan

ge

F Ch an ge

df 1

df 2

Sig.

F Chan

ge

1 ,8 47

a

,7

17 ,709 1,348 ,717

91, 10 8

3 10

8 ,000 1,811

a. Predictors: (Constant), CT, CSR, CR b. Dependent Variable: CL

Simulant Significance Test F

ANOVA^a

Model Sum of df Mean Square F Sig.

1 Regression 496,726 3 165,575 91,108 ,000^b

Residual 196,274 108 1,817

Total 693,000 111

a. Dependent Variable: CL

b. Predictors: (Constant), CT, CSR, CR

Partial Significance Test T

(21)

E-8

Coefficients^a

Model

Unstandardized Coefficients

Standardized Coefficients

t S i g .

Collinearity Statistics

B Std. Error Beta Toleran

ce

VI F

1

(Const

ant) 1,966 ,950

2, 0 6 9

, 0 4 1

CSR ,172 ,090 ,169

1, 9 0 9

, 0 5 9

,334 2,9 95

CR ,303 ,088 ,321

3, 4 4 9

, 0 0 1

,303 3,3 01

CT ,413 ,088 ,422

4, 6 9 7

, 0 0 0

,324 3,0 82

Residuals Statistics^a

Minimu m

Maximu

m Mean Std. Deviation N

Predicted Value 6,99 19,73 17,25 2,115 112

Residual -3,775 3,414 ,000 1,330 112

Std. Predicted Value -4,850 1,170 ,000 1,000 112

Std. Residual -2,800 2,532 ,000 ,986 112

a.

(22)

E-9

(23)

E-10

One-Sample Kolmogorov-Smirnov Test

Unstandardize d Residual

N 112

Normal Parameters^a,b

Mean ,0000000

Std. Deviation 1,32975043

Most Extreme Differences

Absolute ,084

Positive ,038

Negative -,084

Test Statistic ,084

Asymp. Sig. (2-tailed) ,052^c

a. Test distribution is Normal.

b. Calculated from data.

c. Lilliefors Significance Correction.

Normality Test – Kolmogorov Smirnov

Multicollinearity Test – VIF Values

Mode l

Variables Entered

Variables

Removed Method

1 CT, CSR, CR^b . Enter

a. Dependent Variable: CL b. All requested variables entered.

Model

Collinearity Statistics Toleran VI

(24)

E-11

ce F

1

(Const ant)

CSR ,334 2,9

95

CR ,303 3,3

01

CT ,324 3,0

82

Heteroscedasticity Test Glesjer

Mod el

Variables Entered

Variables

Removed Method

1 CT, CSR,

CR^b . Enter

a. Dependent Variable: Abs_RES b. All requested variables entered.

Coefficients^a

Model

Unstandardized Coefficients

Standardized

Coefficients t Sig.

B Std. Error Beta

1

(Constant

) 1,719 ,576 2,985 ,004

CSR -,040 ,055 -,121 -,730 ,467

CR ,023 ,053 ,073 ,423 ,673

(25)

E-12

CT -,022 ,053 -,069 -,412 ,681

a. Dependent Variable: Abs_RES

Linearity Test Means

Case Processing Summary Cases

Included Excluded Total

N Percent N Percent N Percent

CL *

CSR 112 100,0% 0 0,0% 112 100,0%

CL * CR 112 100,0% 0 0,0% 112 100,0%

CL * CT 112 100,0% 0 0,0% 112 100,0%

**CL * CSR**

Report CL

CSR Mean N Std. Deviation

6 6,67 3 ,577

13 17,00 1 .

14 16,00 3 2,000

(26)

E-13

15 13,50 4 ,577

16 17,64 25 1,655

17 16,82 22 1,622

18 17,64 25 1,319

19 18,00 12 ,853

20 19,12 17 1,536

Total 17,25 112 2,499

ANOVA Table

Sum of Squares df

Mean

Square F Sig.

CL

* CSR

Between Groups

(Combined) 474,776 8 59,347 28,

011

,00 0

Linearity 380,790 1 380,79

0

179 ,73 0

,00 0

Deviation from Linearity

93,986 7 13,427 6,3

37

,06 0

Within Groups 218,224 103 2,119

Total 693,000 111

Measures of Association

R R Squared Eta Eta Squared

CL * CSR

,741 ,549 ,828 ,685

(27)

E-14 **CL * CR**

Report

CL

CR Mean N Std. Deviation

5 7,00 1 .

6 6,50 2 ,707

12 16,00 1 .

13 15,50 2 2,121

14 14,25 4 1,258

15 16,14 7 1,952

16 16,77 13 2,386

17 17,53 15 1,060

18 17,70 30 1,368

19 17,74 19 1,098

20 19,22 18 1,263

Total 17,25 112 2,499

ANOVA Table

Sum of

Squares df Mean Square F Sig.

CL * CR

Between Groups (Combined) 473,257 10 47,326 21,752 ,000

Linearity 427,310 1 427,310 196,403 ,000

Deviation from Linearity 45,946 9 5,105 2,346 ,059

Within Groups 219,743 101 2,176

(28)

E-15

Total 693,000 111

CL * CR ,785 ,617 ,826 ,683

**CL * CT**

Report CL

CT Mean N Std. Deviation

6 6,50 2 ,707

7 7,00 1 .

12 14,00 1 .

13 15,00 2 2,828

14 14,50 4 1,732

15 16,44 9 1,509

16 16,53 15 1,807

17 17,55 22 1,371

18 18,04 24 1,160

19 17,93 14 1,141

20 19,11 18 1,491

Total 17,25 112 2,499

(29)

E-16

ANOVA Table

Sum of

Squares df Mean Square F Sig.

CL * CT

Between Groups (Combined) 486,425 10 48,643 23,783 ,000

Linearity 447,697 1 447,697 218,891 ,000

Deviation from Linearity 38,728 9 4,303 2,104 ,086

Within Groups 206,575 101 2,045

Total 693,000 111

CL * CT

,804 ,646 ,838 ,702

(30)

F-1 APPENDIX F

TURN IT IN RESULT

(31)