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APCERT Client Charter

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APCERT Client Charter_v1

APCERT CLIENT CHARTER

Members of Asia Pacific CERT (APCERT) are committed to delivering trusted and

reliable services specifically to our respective constituency as well as other CERTs

and key organizations in general.

In order to further enhance and reiterate our commitment in the area of Computer

Emergency Response and Incident Handling, we have identified the following area

of focus:

1.1. Cooperation: To cooperate, communicate and facilitate related

agencies in the area of Computer Emergency Response and

Information Security in order to mitigate large scale cyber attacks and

reduce impact of cyber threats.

1.2. Responsiveness: To provide prompt response to other CERTs and

critical organisations that requires assistance in handling cyber

incidents.

1.3. Confidentiality: To treat your personal / business information in the

strictest confidence provide

1.4. Complaints and Feedback: In the event that you experience difficulty

in getting in touch or unable to effectively communicate with any

members of APCERT, please channel your enquiries to the

Secretariat of APCERT at: [email protected] [Do note that this

channel must not

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