REFERENCES
MBA, Yoeti .A Oka .H Drs.(1999). Hotel Customer Service. Jakarta, p.t Pertja
Tarmoezi Trizno & Manurung Heldin Drs.(2001). Management Front Office Hotel. Bekasi, Indonesia
Wantah Gabriel Ilie. (1998). Hospitality Giudelines Series Front Office. Jakarta, PT Gramedia Pustaka Utama
Pengertian Hotel Retrieved13/11/2014 from: http://jenishotel.info/pengertian-hotel
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