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THE ACTIVITIES OF RESERVATION AND
TICKETING DIVISIONIN SRIWIJAYA AIR
SOLO
FINAL PROJECT REPORT
Submitted as a Partial Requirement in Obtaining Degree in the English
Diploma Program, Faculty of Letters and fine Arts
SebelasMaret University
By:
Fila Sabila
C9310031
ENGLISH DIPLOMA PROGRAM
FACULTY OF LETTERS AND FINE ARTS
SEBELAS MARET UNIVERSITY
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MOTTO
Education is the most powerful weapon which you can use to change the world (Nelson Mandela)
Live as if you were to die tomorrow. Learn as if you were to live forever (Mahatma Gandhi)
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DEDICATION
This final project is dedicated to : 1. Allah SWT
2. My Supermom and Superdad 3. My Beloved Sisters
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PREFACE
Firstly, I would to thank to Allah SWT for his blessing and guidance during finishing the study in English Diploma Program, Faculty of Letters and Fine Arts Sebelas Maret University. This final project report was written based on the job training that I did in Sriwijaya Air Solo. The tittle of this final project is
“THE ACTIVITIES OF RESERVATION AND TICKETING DIVISION IN
SRIWIJAYA AIR SOLO”. This final project report is written to fulfill the
requirement in obtaining the English Diploma Degree.
The goal of this final project report is to explain The Activities of Reservation and Ticketing Division in Sriwijaya Air Solo.
Finally, I realized that there are still a lot of mistakes in this final project report. So I will appreciate and accept any suggestion and criticism are needed as an evaluation in the future. I hope this final project report will be useful for everyone especially for all of the readers who are interested in Reservation and Ticketing Division.
Surakarta, January 2014
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AKNOWLEDGEMENT
Bismillahirahmannirrahiim
Alhamdulillahirobbil’alamin, first I would say a lot of thank to Allah SWT, who
has given me everything to finish this final project. In conducting this report, I got some helps from many people. As a result, I would like to say my appreciation to : 1. Drs. Riyadi Santosa, M.Ed, Ph.D, as a Dean of Faculty of Letters and Fine
Arts, Sebelas Maret University for approving this report.
2. Yusuf Kurniawan, S.S, M.A., as the Head of the English Diploma Program.
3. Dra. Nani Sukarni, M.S, as my supervisor thanks for the guidance and motivation.
4. All of the lecturers of English Diploma Program for guidance, motivation and lecture.
5. Harnoko as distric Manager, thank you so much for chance given to me to have the job training in Sriwijaya Air Solo.
6. All staff in Sriwijaya Air Solo. Thanks for your kidness and guidance during the job training.
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8. My beloved parents and sisters. Thanks for everything given to me. Your loves, praver, guidance, support and advice make me stronger.
9. I am especially thankful to my best partner, thanks for your support, advice, patience, kindness, time and everything that you have given to me. 10.Thanks to all my best friends, Linggar Floridia, Retnowaty, Listianti
Wulandari, Nita, Karimah, Lia Rahajeng, Marimar thanks for unforgettable moments.
11.All friends in Senior high school (SOLID) that I cannot mention one by one. Thanks a lot for everything guys.
12.All of staff in English Diploma Program.
I realized that this final project is still far from being perfect. In order to make this final project report better, I accept criticism and suggestion. Finally, I hope this final project is useful for all readers.
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ABSTRACT
Fila Sabila, 2014. THE ACTIVITIES OF RESERVATION AND TICKETING DIVISION IN SRIWIJAYA AIR SOLO. English Diploma Program, Faculty of Letters and Fine Arts, Sebelas Maret University.
This final project is based on the job training the reservation and ticketing staff of Sriwijaya Air Solo. The objectives of this final project report are to describe the job of reservation and ticketing staff and to explain the process of handling reservation and ticketing in Sriwijaya Air Solo.
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TABLE OF CONTENTS
TITTLE PAGE ... i
APPROVAL OF CONSULTANT ... ii
APPROVAL OF THE BOARD OF EXAMINER ... iii
MOTTO ... iv
CHAPTER II : LITERATURE REVIEW A. Aviation Industry... 5
B. Reservation ... 6
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xi CHAPTER III : DISCUSSION
A. Description of Sriwijaya Air ... 14 B. The Job Description of Reservation and Ticketing Staff ... 20 C. The Process of Handling Reservation and Ticketing
in Sriwijaya Air Solo ... 22 1. Process of Handling Reservation in Sriwijaya Air Solo
Using Online System……… 22
2. Process of issuing Ticket In Sriwijaya Air Solo
Using Online System……… 27
CHAPTER IV : CONCLUSION AND SUGGESTION
A. Conclusions ... 30 B. Suggestions... 32 BIBLIOGRAPHY
