DAFTAR PUSTAKA
Ai Cam, Tran Thi. 2011. Explaining Tourist Satisfaction And Intention to Revisit Nha Trang, Vietnam. Vietnam. The Norwegian College of Fishery Science University of Tromso : Norway & Nha Trang University.
Alma, Buchari .2009. Manajemen Pemasaran dan Pemasaran Jasa. Bandung : Alfabeta.
Arikunto, Suharsimi. 2010. Prosedur Penelitian (Suatu Pendekatan Praktik) .Jakarta: Rineka Cipta.
Clarke, Jackie. Hawkins, Rebecca dan Waligo, Victoria. 2014. Sustainability and marketing for responsible tourism. The Routledge Handbook of Tourism Marketing. Part. 2 (4). hlm. 41-53. New York : Routledge.
Den Breejen, L. 2007. The experiences of long distance walking: A case study of the west highland way in Scotland. Tourism Management, Vol. 28(6). hlm. 1417–1427.
Dirsehan, T. dan Yalcin, M. 2011. Comparison Between Holistic Museum Visitor and Utilitarian Museum Visitors. International Journal of Marketing Studies. 3 (4). hlm. 78-94.
Eid, Riyad. 2013. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies. USA : IGI Global.
Fauziyah, Resty. 2011. Pengaruh Customer Experience Terhadap Kepuasan Konsumen pada Supermarket Madinah Syahriah Medan. Skripsi. Medan : Departemen Manajemen, Universitas Sumatera Utara.
Ferrel, O.C. dan Hartline, Michael D. 2011. Marketing Strategy Fifth Edition. USA : Cengage Learning.
Fraering, M., Minor, M. S. 2013. Beyond Loyalty: Customer Satisfaction, Loyalty
and Fortitude. Journal of Services Marketing, 27(4): 334 – 344.
Gelgel, I. Putu. 2006. Industri Pariwisata Inonesia Dalam Globalisasi
Perdagangan Jasa (GATS – WTO) Implikasi Hukum dan Antisipasinya.
Bandung: Refika Aditama.
Greener, Dr. Sue. dan Martelli, Dr. Joe. 2015. An Introduction to Business Research Method. Bookboon.com.
Hikmat, Dr. M. Mahi. 2011. Metode Penelitian : Dalam Perspektif Ilmu Komunikasi dan Sastra. Yogyakarta : Graha Ilmu.
Hosany dan Witham. 2009. Dimensions of Cruisers’ Experiences, Satisfaction and Intention to Recommend. Working Paper Series/.
Husein, Umar. 2010. Desain Penelitian MSDM dan Perilaku Karyawan Paradigma Positivistik dan Berbasis Pemecahan Masalah. Jakarta : PT. RajaGrafindo Persada.
Ihamäki,Pirita. 2012. Geocachers: the creative tourism experience. Journal of
Hospitality and Tourism Technology, Vol. 3 (3) hlm. 152 – 175.
Indrakusuma, Bagus Aji. 2011. Analisis Pengaruh Pendekatan Experiential Maarketing yang Menciptakan Kepuasan Konsumen pada Pengguna Blackberry Smartphone. Skripsi. Yogyakarta : Universitas Diponegoro.
K. Wulandari ni Made dan Rahayu, Diah Suci. 2013. Pengaruh Brand Experience dan Brand Affect Terhadap Kepuasan Konsumen Pengguna Produk Apple di Kota Denpasar. Skripsi. Bali : Fakultas Ekonomi, Universitas Udayana.
Khairinnisa. 2014. Upaya Meningkatkan Loyalitas Tamu Melalui Customer Experience di Hotel Novotel Bogor Golf Resort & Convention Center (Survey Terhadap Member Accor Advantage Plus yang Menginap di Hotel Novotel Bogor Golf & Convention Center). Skripsi. Bandung : Fakultas Pendidikan Ilmu Pengetahuan Sosial, Universitas Pendidikan Indonesia.
Kotler, P. & Amstrong, Gary. 2012. Principles of Marketing. 14th edition. New Jersey: Pearson Prentice Hall.
_________ & Keller, K. L. 2012. Marketing Management. 14th edition. New Jersey: Pearson Prentice Hall.
Malhotra, Naresh K. 2009. Riset Pemasaran Pendekatan Terapan Jilid 1. Jakarta : PT Index.
Mardikawati, Woro dan Farida, Naili. 2013. Pengaruh Nilai Pelanggan dan Kualitas Layanan Terhadap Loyalitas Pelanggan, Melalui Kepuasan Pelanggan Pada Pelanggan Bus Efisiensi (Studi PO Efisiensi Jurusan Yogyakarta-Cilacap. Jurnal Administrasi Bisnis. Vol. 2 (1), hlm. 64-75.
McDonnel, Ian. 2001. The Role of The Tour Guide In Transferring Cultural Understanding. School of Leisure, Sport and Tourism : University of Technology Sidney.
Melyanti, Elsa Dwi. 2014. Pengaruh Museum Experience terhadap Keputusan Berkunjung di Museum kereta Api Ambarawa (Survey Terhadap Wisatawan Nusantara yang Berkunjung di Museum Kereta Api Ambarawa). Skripsi. Bandung : Fakultas Pendidikan Ilmu Pengetahuan Sosial, Universitas Pendidikan Indonesia.
Musanto, Trisno. 2004. Faktor-faktor Kepuasan Pelanggan dan Loyalitas Pelanggan: Studi Kasus Pada CV. Media Advertising Surabaya. Jurnal Manajemen dan Kewirausahaan, Vol. 6 . hlm. 123-136.
Neuhofer, Barbara dan Buhalis, Dimitrios. 2014. Experience, co-creation and technology : Issues, challenges and trends for technology enhanced tourism experiences. The Routledge Handbook of Tourism Marketing. Part. 3 (10). hlm. 124-139. New York : Routledge.
Nursari, Lana. 2013. Analisis Faktor-faktor Meal Experience yang Mempengaruhi Kepuasan Konsumen (Studi Kasus pada Speciality Restaurant di Okoh Japanese Resto Bandung). Skripsi. Bandung : Fakultas Pendidikan Ilmu Pengetahuan Sosial, Universitas pendidikan Indonesia.
Obonyo, Moses. 2011. Experiential Marketing, Experiential Value, Purchase Behaviour and Customer Loyalty In The Telecoms Industry.
Ooi, C.-S. 2004. Poetics and politics of destination branding: Denmark. Scandinavian Journal of Hospitality and Tourism, Vol. 4, hlm. 107-28.
Peppers, Don. dan Rogers, Martha. 2011. Managing Customer Relationship : A Strategic Frameworks Second Edition. USA : Jhon Wiley & Sons.
Pine Joseph, II, & James H. Gilmore. 1999. The Experience Economy. United States of America: Harvard Business Press.
________________________________. 2011. The Experience Economy. United States of America: Harvard Business Press.
Raju, G.P. 2009. Tourism Marketing and Management. India: Manglam Publication.
Ratnasari, Ririn Tri dan Aksa, Mastuti H. 2011. Manajemen Pemasaran Jasa. Bogor : Ghalia Indonesia.
Rinaldi, Bursan. 2006. Analisis Pengaruh Dimensi Wisata Terhadap Loyalitas. Jurnal Kepuasan Pariwisata.
Ritchie, Brent. W. 2003. Aspect Of Tourism : Managing Educational Tourism. UK : Channel View Publications.
. J.R., Tung, Vincent Wing Sun. Ritchie, Robin J.B. 2010. Tourism experience management research : Emergence, evolution and future directions. International Journal of Contemporary Hospitality
Management, Vol. 23 (4) hlm. 419 – 438.
Roppolo, C. 1996. International education: What does this mean for universities and tourism? In M. Robinson, N. Evans and P. Callaghan (eds) Tourism
and Cultural Change. hlm. 191–201. Sunderland: Centre for Travel and
Sekaran, Uma. 2011. Metodologi Penelitian Untuk Bisnis I (edisi 4). Jakarta: Salemba Empat.
Setiawan, Sony. 2013. Pengaruh Customer Experience Terhadap Customer Satisfaction. Skripsi. Bandung : Universitas Kristen Maranatha.
Sheng, Chieh-Wen dan Chen, Ming-Chia. 2013. Tourist experience expectations:
questionnaire development and text narrative analysis. International
Journal of Culture, Tourism and Hospitality Research, Vol. 7 (1) hlm. 93
– 104.
Shukla, Paurav. 2008. Essentials of Marketing Research. Bookboon.com.
Silalahi, Uber. 2012. Metode Peneltian Sosial. Bandung : Refika Aditama.
Siswanto, Victorianus Aries. 2012. Strategi dan Langkah-Langkah Penelitian. Yogyakarta : Graha Ilmu.
Sugiyono. 2014. Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed Method). Bandung : Alfabeta.
Suwantoro, Gamal. 2004. Dasar-dasar Pariwisata. Yogyakarta: Andioffset.
Tjiptono, Fandy Gregorius Chandra. 2012. Service Management Meningkatkan Layanan Prima. Jakarta : Andi.
Towner, J. 1996. An Historical Geography of Recreation and Tourism in the
Western World. 1540–1940. Chichester: John Wiley.
Tresidder, Richard. 2014. The Semiotics of Tourism. The Routledge Handbook of Tourism Marketing. Part. 2 (8). hlm. 94-105. New York : Routledge.
Valle, Patricia Oom do. 2006. Tourist Satisfaction and Destination Loyalty intention: A Structural and Categorical Analysis. International Journal of Business Science and Applied Management, Vol. 1 (1),hlm. 26-44.
Williams, Paul. 2010. Educational Tourism : Understanding The Concept, Recognising The Value,; Tourism Insight; Visit Britain/Tourism Together. Vol. 3 (1). Jan-Mar.
Wenno, Verona Natasha Pasha. 2013. Pengaruh Program Customer Experience Terhadap Loyalitas Nasabah (Studi Kasus pada Nasabah Tabungan Batara iB BTN Syariah Kantor Cabang Bandung). Skripsi. Bandung : Fakultas Pendidikan Ekonomi dan Bisnis, Universitas Pendidikan Indonesia.
Website
www.bookboon.com
www.kampungbatu.co.id
www.libgen.in
www.leadershipfactor.com
