Institutional Repository | Satya Wacana Christian University: Pengaruh Faktor-Faktor Retailing Mixterhadap Kepuasan Konsumen Berbelanja di Swalayan Surya Baru Pati

(1)

LAMPIRAN 1.

KUESIONER PENELITIAN

“PENGARUH FAKTOR-FAKTOR

RETAILING MIX

TERHADAP KEPUASAN KONSUMEN BERBELANJA

DI SWALAYAN SURYA BARU PATI”

Petunjuk : Berilah tanda

check

(

√

) pada alternatif jawaban yang Anda anggap paling

tepat!

A. Data responden

Nama

:

Jenis Kelamin

: ( ) Laki-laki

( ) Perempuan

Usia

: ( ) < 25 tahun

( ) 25 – 50 tahun

( ) > 50 tahun

Pendidikan terakhir

: ( ) < SMA

(

) SMA – S1

(

) > S1

Pengeluaran per bulan

: ( ) < Rp 1.000.000

(2)

B. Daftar Pertanyaan

Petunjuk : Berilah tanda

check

(

√

) pada salah satu jawaban yang Anda pilih!

Keterangan :

STS : Sangat Tidak Setuju, TS : Tidak Setuju, CS : Cukup Setuju, S : Setuju, SS :

Sangat Setuju

1.

Kenyamanan dalam berbelanja di Swalayan Surya Baru

•

Jam buka toko cukup panjang

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Lokasi toko strategis

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Parkir kendaraan mudah

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Ruangan toko cukup luas

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

2.

Keanekaragaman Barang di Swalayan Surya Baru

•

Barang yang ditawarkan lengkap (sampo, sabun, kosmetik, snack, alat

tulis, pakaian, perabot rumah tangga, dll)

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Barang yang ditawarkan memiliki banyak variasi bentuk (kemasan)

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Barang yang ditawarkan memiliki banyak variasi ukuran

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Barang yang ditawarkan memiliki banyak variasi merek

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

(3)

Keterangan :

Sangat Setuju

3.

Kualitas Barang di Swalayan Surya Baru

•

Kualitas barang baik

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Kualitas barang sesuai dengan harganya

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Kualitas barang mengikuti perkembangan mode

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

4.

Harga Barang di Swalayan Surya Baru

•

Harga sesuai dengan kualitas

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Harga sesuai dengan mode barang

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Harga cukup murah

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

5.

Pelayanan di Swalayan Surya Baru

•

Karyawan ramah dalam melayani pembeli

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Karyawan cepat dalam melayani pembeli

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Karyawan memiliki pengetahuan tentang barang yang ditawarkan

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

6.

Daya Tarik Toko di Swalayan Surya Baru

•

Penataan toko menarik

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Hadiah diberikan pada produk tertentu

( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Adanya potongan harga

(4)

KEPUASAN KONSUMEN

Keterangan :

Sangat Setuju

•

Swalayan Surya Baru nyaman

Harapan ( ) STS ( ) TS ( ) CS ( ) S ( ) SS

Kenyataan ( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Barang di Swalayan Surya Baru beranekaragam

•

Barang di Swalayan Surya Baru berkualitas

•

Harga barang di Swalayan Surya Baru cukup murah

Harapan ( ) STS ( ) TS ( ) CS ( ) S ( ) SS

•

Pelayanan di Swalayan Surya Baru baik

(5)

LAMPIRAN 2.

Tabulasi Profil Responden

NO Nama Jenis

Kelamin

Usia Pend.terakhir Pengluaran per bulan

1 Tari 2 1 1 1

2 Indah 2 2 3 1

3 Endang 2 1 2 1

4 Budi 1 1 2 2

5 Nungki 2 1 1 1

6 Maya 2 1 2 2

7 Stefanus 1 2 2 2

8 Jony 1 1 2 1

9 Veri 2 1 2 1

10 Rafi 1 1 2 2

11 Erni 2 3 1 2

12 Elizabeth 2 3 2 2

13 Inggit 2 1 2 3

14 Kris Wahyuni 2 2 1 1

15 Nuryati 2 3 2 1

16 Vina Ruth 2 1 2 2

17 Ardi 1 1 1 1

18 Salim 1 3 2 2

19 Paidi 1 2 1 2

20 Kardi 1 2 2 2

21 Mila 2 2 2 1

22 Oktarina 2 1 2 2

23 Timotius 1 2 2 1

24 Reliyanti 2 2 1 1

25 Marni 2 1 1 2

26 Wawan 1 2 2 2

27 Elisa 2 3 3 2

28 Paulina 2 3 3 3

29 Prasetyo 1 2 2 2

30 Irianto 2 1 1 2

31 Meme 2 1 1 2

32 Ria 2 2 2 1

33 Evelyn 2 2 2 2

34 Herman 1 2 2 2

35 Dewi Puspita 2 3 3 1

36 Nurali 1 2 2 2

37 Jeffry 1 2 2 2

38 Sulis W 2 2 2 1

(6)

NO Nama Jenis Kelamin

40 Randy 1 2 2 2

41 Singgih 2 2 2 3

42 Amunah 2 1 1 3

43 Dewi 2 1 2 2

44 Sinta 2 1 1 1

45 Maria Fitri 2 1 2 1

46 Agus Novi 1 2 1 1

47 Edy 1 1 2 2

48 Citra 2 1 1 1

49 Kustini 2 2 1 1

50 Eka 2 1 1 1

51 Paryato 1 3 2 1

52 Argo 1 2 3 2

53 Teguh 1 2 2 3

54 Edi P 1 2 2 2

55 Eni 2 1 1 1

56 Liem Lulu A 2 1 2 2

57 Lastri 2 3 2 3

58 Tiok 2 1 1 1

59 Vita 2 1 2 2

60 Diska 2 1 2 1

61 Moh Ali 1 1 1 1

62 Yunanto 1 2 2 1

63 Elly 2 2 2 1

64 Nita 2 1 2 2

65 Rutzie 2 2 2 2

66 Sasa 2 1 2 2

67 Fonda 2 1 2 1

68 Martha 2 2 2 2

69 Ani Sulastri 2 2 2 2

70 Rony 1 1 2 2

71 Harry Sarjono 1 1 2 2

72 Stefanus 1 3 3 3

73 Rety 2 2 1 1

74 Gloria 2 1 1 1

75 Beny 1 1 2 2

76 Atik 2 2 1 1

77 Adhi Mutanto 1 2 3 2

78 Abidin 1 1 1 1

79 Sherry 2 1 1 1

80 Wulandari 2 2 2 2

81 Lananingsih 2 2 2 2

(7)

NO Nama Jenis Kelamin

83 Ahmad Rifan 1 2 3 3

84 Johan 1 1 2 2

85 Maria F 2 1 1 1

86 Nunung 2 2 2 2

87 Wessy 2 1 1 1

88 Lany 2 2 2 2

89 Adi Setyawan 1 2 2 3

90 Suyoso 2 2 2 2

91 Siti J 2 1 2 2

92 Ayu Retno P 2 1 2 2

93 Any Sundari 2 3 1 3

94 Nanda 2 1 1 1

95 Rudy K 1 3 2 2

96 Santoso 1 2 1 3

97 Irvan 1 1 2 2

98 Nurlela 2 1 2 1

99 Marlinda 2 1 2 2

100 Fanny 2 1 2 2

101 Atin 2 1 1 1

102 Mariana 2 1 2 1

103 Jalu 1 2 2 2

104 Eric 1 2 2 3

105 M. Soleh 1 1 2 1

106 Fendy 1 1 2 2

107 Yulia 2 1 2 1

108 Ajeng 2 1 2 1

109 Risty 2 1 2 1

110 Desy M 2 1 1 1

111 Moh Rukman 1 2 1 2

112 Eko 1 3 1 3

113 Andik Tirto 1 1 1 3

114 Sri Haryati 2 3 1 3

115 Mudiono 1 2 2 2

116 Lilik 2 2 1 1

117 Nonik 2 2 2 2

118 Kiki 2 2 2 2

119 Susan 2 2 2 2

120 Hari K 2 3 1 2

121 Yuliana 2 3 2 1

122 Anik 2 3 3 3

123 Riska 2 1 1 1

124 Suryanto 1 3 2 2

(8)

NO Nama Jenis Kelamin

126 Ernawati 2 1 1 1

127 Sugiarto 1 3 1 3

128 Arif Widianto 1 2 1 2

129 Sumaitun 2 2 1 1

130 Sri Puji H 2 1 2 1

131 Tutik 2 2 2 1

132 Redita 2 1 2 1

133 Angelina 2 1 2 1

134 Dwi Christian 2 1 2 1

135 Satinah 2 2 1 1

136 Raynaldi 1 2 1 1

137 Koentjoro 1 3 1 1

138 Sigit 1 2 2 3

139 Samik 1 2 2 2

140 Ayu Juliawati 2 2 2 2

141 Vietta 2 1 2 2

142 Elisa 2 1 2 1

143 Fariana 2 2 1 2

144 Eka Yuliana 2 2 2 3

145 Ali 1 2 3 1

146 Ulu Amri 1 1 1 1

147 Dinda 2 1 1 1

148 Sari Novita 2 1 2 2

149 Ika Rizki 2 1 2 1

150 Puji Lestari 2 1 2 1

151 Nurlina 2 3 1 1

152 Martino S 1 1 2 2

153 Linda 2 1 2 2

154 Oktiviani 2 1 2 1

155 Herry Sanoto 1 2 3 2

156 Sunarsih 2 1 2 1

157 Novena 2 1 1 1

158 Ninik Juniarti 2 2 2 2

159 Susanto 1 2 1 2

160 Maria Fatma 2 2 3 3

161 Ribka 2 3 1 1

162 Ernawati 2 3 1 2

163 Mudji 1 3 3 3

164 Nira 2 2 2 2

165 Vera M 2 2 2 2

166 Ernie 2 2 1 1

167 Aprilia M W 2 1 2 1

(9)

NO Nama Jenis Kelamin

169 Siti Nur H 2 1 1 1

170 Ardi Prayitno 1 2 2 2

171 Yeni Oktavia 2 1 1 1

172 Febe 2 2 2 2

173 Sheilla 2 1 2 1

174 Ali Imron 1 2 1 1

175 Yona Amelia 2 1 1 2

176 Yesica 2 1 2 2

177 Nanik M 2 2 2 2

178 Harjati S 2 3 2 1

179 Erna Murni 2 1 1 1

180 Adi 1 2 1 1

181 Yosi F 1 1 2 2

182 Shinta 2 1 2 1

183 Bambang 1 2 1 2

184 Kesy 2 1 2 1

185 Sari 2 1 2 1

186 Dian 2 1 1 1

187 Yanti 2 2 1 1

188 Dwi Susanti 2 2 1 1

189 Tyo 1 1 1 2

190 Jimmy 2 2 3 2

191 Ulan 2 1 2 3

192 Dian F 2 1 1 1

193 Ermin 2 3 1 3

194 Siti 2 1 2 1

195 Agus 1 2 2 1

196 Ari Kiswanto 1 2 1 2

197 Nurul T 2 1 1 2

198 Ratna 2 2 2 2

199 Allen 1 2 2 2

(10)

LAMPIRAN 3.

Tabulasi Jawaban Penelitian (Faktor-faktor

Retailing Mix

)

NO

KENYAMANAN

BERBELANJA

KEANEKARAGAMAN

PRODUK

KB1 KB2 KB3 KB4 MEAN KP1 KP2 KP3 KP4 KP5 MEAN

1 3 5 4 4 4.00 5 5 5 5 5 5.00

2 4 4 4 4 4.00 5 4 4 5 5 4.60

3 5 5 4 4 4.50 4 4 4 4 4 4.00

4 3 3 3 3 3.00 4 3 3 3 3 3.20

5 3 4 4 4 3.75 3 4 3 4 4 3.60

6 3 4 3 3 3.25 4 3 3 3 3 3.20

7 3 4 4 4 3.75 4 3 3 4 3 3.40

8 3 3 2 2 2.50 3 3 3 4 3 3.20

9 3 4 2 3 3.00 4 4 3 3 3 3.40

10 3 3 3 2 2.75 4 3 3 4 3 3.40

11 3 4 3 3 3.25 3 4 4 3 3 3.40

12 3 3 3 3 3.00 4 4 4 3 3 3.60

13 4 5 3 3 3.75 4 4 3 4 3 3.60

14 4 4 4 4 4.00 4 4 4 4 4 4.00

15 4 4 2 4 3.50 4 4 4 4 4 4.00

16 3 3 3 3 3.00 3 3 3 3 3 3.00

17 3 3 3 2 2.75 3 4 4 4 3 3.60

18 4 3 3 3 3.25 3 3 3 3 3 3.00

19 4 3 3 3 3.25 3 3 4 3 3 3.20

20 4 4 3 3 3.50 3 3 4 4 4 3.60

21 4 3 3 3 3.25 4 3 3 4 4 3.60

22 4 3 4 4 3.75 4 4 4 3 4 3.80

23 4 4 3 3 3.50 3 3 3 3 2 2.80

24 5 4 4 5 4.50 4 3 4 5 4 4.00

25 3 4 3 4 3.50 3 3 3 4 3 3.20

26 3 4 3 4 3.50 4 3 3 4 4 3.60

27 4 4 4 4 4.00 3 3 4 3 4 3.40

28 3 3 3 3 3.00 3 3 2 3 3 2.80

29 4 3 3 3 3.25 4 3 3 4 3 3.40

30 4 3 3 3 3.25 3 4 4 3 3 3.40

31 4 4 4 4 4.00 4 4 4 4 4 4.00

(11)

33 4 5 3 4 4.00 5 4 4 4 5 4.40

34 3 3 4 3 3.25 3 4 3 3 3 3.20

35 5 5 4 4 4.50 5 5 4 5 4 4.60

36 4 3 3 4 3.50 3 3 4 3 4 3.40

37 3 4 3 3 3.25 3 3 4 4 3 3.40

38 3 3 4 3 3.25 4 4 4 4 4 4.00

39 3 3 2 2 2.50 3 3 3 3 3 3.00

40 3 3 3 3 3.00 3 4 4 3 4 3.60

41 3 3 3 3 3.00 3 3 3 3 3 3.00

42 3 4 4 4 3.75 4 3 3 4 3 3.40

43 3 2 3 3 2.75 3 3 4 4 3 3.40

44 5 5 5 5 5.00 5 5 5 5 5 5.00

45 5 5 5 4 4.75 4 4 5 4 4 4.20

46 5 3 4 4 4.00 5 5 5 5 5 5.00

47 4 3 3 4 3.50 3 3 4 3 4 3.40

48 4 4 2 3 3.25 4 4 4 4 4 4.00

49 5 4 4 3 4.00 4 4 4 4 4 4.00

50 3 5 4 3 3.75 5 5 5 5 5 5.00

51 4 5 3 3 3.75 5 4 5 4 5 4.60

52 4 3 3 4 3.50 4 5 5 5 5 4.80

53 4 4 4 4 4.00 3 3 4 4 3 3.40

54 4 3 4 3 3.50 3 3 3 4 3 3.20

55 4 4 4 4 4.00 4 4 4 4 4 4.00

56 4 4 4 4 4.00 4 4 4 3 4 3.80

57 3 3 2 2 2.50 4 3 3 3 3 3.20

58 2 3 4 5 3.50 4 3 4 5 4 4.00

59 4 4 3 3 3.50 4 4 4 4 4 4.00

60 3 3 2 2 2.50 3 3 3 3 3 3.00

61 3 3 4 4 3.50 4 3 5 4 4 4.00

62 3 3 3 3 3.00 4 4 3 4 3 3.60

63 4 2 2 3 2.75 3 3 3 3 4 3.20

64 4 3 1 2 2.50 3 3 2 2 3 2.60

65 3 3 2 3 2.75 4 4 4 3 3 3.60

66 3 4 3 3 3.25 4 4 3 3 3 3.40

67 3 4 2 2 2.75 3 3 3 3 3 3.00

68 3 3 4 3 3.25 4 4 3 3 4 3.60

69 4 3 4 3 3.50 4 3 4 3 4 3.60

(12)

71 4 5 3 3 3.75 4 3 4 4 4 3.80

72 5 4 1 2 3.00 5 5 5 5 5 5.00

73 3 3 3 4 3.25 3 3 4 3 4 3.40

74 3 4 3 3 3.25 3 3 3 3 3 3.00

75 4 5 4 5 4.50 4 4 5 4 5 4.40

76 4 3 4 3 3.50 3 4 3 4 3 3.40

77 3 3 3 3 3.00 3 3 3 3 3 3.00

78 5 4 3 3 3.75 3 4 3 3 4 3.40

79 3 3 3 3 3.00 4 3 4 3 4 3.60

80 4 3 4 4 3.75 4 3 3 4 4 3.60

81 4 5 4 4 4.25 4 5 4 4 5 4.40

82 3 3 3 3 3.00 4 4 3 3 3 3.40

83 5 5 1 1 3.00 3 1 1 1 1 1.40

84 3 3 4 3 3.25 4 3 3 4 3 3.40

85 4 3 4 3 3.50 4 5 4 4 4 4.20

86 4 3 4 3 3.50 4 3 4 3 4 3.60

87 4 4 3 3 3.50 4 4 4 4 4 4.00

88 3 4 2 2 2.75 4 4 3 3 3 3.40

89 5 4 1 3 3.25 5 4 4 4 4 4.20

90 3 4 3 4 3.50 3 4 3 4 4 3.60

91 2 5 1 2 2.50 5 5 5 5 4 4.80

92 2 4 2 2 2.50 3 4 3 4 3 3.40

93 4 4 3 4 3.75 4 3 4 4 4 3.80

94 4 3 3 3 3.25 4 3 4 4 4 3.80

95 4 3 2 3 3.00 3 3 3 3 3 3.00

96 3 3 3 3 3.00 3 4 3 3 4 3.40

97 4 3 3 3 3.25 3 4 3 3 3 3.20

98 4 5 1 2 3.00 5 4 4 3 4 4.00

99 4 4 4 4 4.00 4 4 4 4 4 4.00

100 4 4 4 4 4.00 5 4 4 4 4 4.20

101 3 3 3 4 3.25 3 4 3 4 4 3.60

102 4 4 3 4 3.75 4 3 4 4 3 3.60

103 5 4 4 4 4.25 4 4 5 4 4 4.20

104 4 4 4 3 3.75 4 3 3 3 3 3.20

105 4 5 3 5 4.25 5 4 5 5 5 4.80

106 4 4 1 2 2.75 5 4 4 4 4 4.20

107 4 3 4 3 3.50 4 3 4 4 4 3.80

(13)

109 4 4 3 3 3.50 3 3 4 4 3 3.40

110 3 3 3 3 3.00 4 4 4 4 4 4.00

111 4 4 4 4 4.00 4 4 4 4 4 4.00

112 4 5 4 3 4.00 4 4 4 4 4 4.00

113 4 3 3 4 3.50 4 4 4 4 4 4.00

114 3 3 4 3 3.25 4 3 3 3 3 3.20

115 4 4 2 3 3.25 4 4 4 3 3 3.60

116 3 3 3 3 3.00 4 4 4 3 4 3.80

117 3 5 4 4 4.00 4 3 3 4 4 3.60

118 3 3 3 3 3.00 4 3 4 3 3 3.40

119 3 3 2 3 2.75 4 4 3 3 3 3.40

120 3 3 3 3 3.00 4 3 4 3 3 3.40

121 3 2 2 3 2.50 3 3 3 3 3 3.00

122 4 4 4 3 3.75 4 3 4 4 3 3.60

123 4 3 2 2 2.75 2 2 2 3 3 2.40

124 3 3 3 4 3.25 4 4 4 3 3 3.60

125 4 4 3 3 3.50 4 4 4 4 3 3.80

126 3 4 4 4 3.75 4 4 4 4 4 4.00

127 3 4 3 3 3.25 3 3 4 3 3 3.20

128 4 4 4 2 3.50 5 5 4 4 3 4.20

129 3 3 3 3 3.00 3 3 3 3 3 3.00

130 4 4 3 4 3.75 4 4 5 5 5 4.60

131 3 3 2 2 2.50 2 3 3 3 3 2.80

132 3 4 2 4 3.25 4 4 4 5 5 4.40

133 3 3 3 4 3.25 4 4 3 3 4 3.60

134 2 5 5 4 4.00 4 4 4 3 3 3.60

135 4 4 3 3 3.50 3 4 4 3 3 3.40

136 3 4 3 3 3.25 4 3 3 4 3 3.40

137 5 5 1 3 3.50 4 4 4 4 4 4.00

138 3 4 3 3 3.25 2 3 3 2 3 2.60

139 4 4 3 3 3.50 3 3 3 3 3 3.00

140 2 4 1 2 2.25 3 3 4 3 4 3.40

141 4 5 4 4 4.25 4 5 4 4 5 4.40

142 3 4 4 4 3.75 4 4 3 4 4 3.80

143 4 3 3 3 3.25 4 4 3 4 3 3.60

144 4 4 3 4 3.75 5 5 5 5 5 5.00

145 4 4 3 3 3.50 4 3 3 4 3 3.40

(14)

147 3 4 3 3 3.25 4 3 3 3 4 3.40

148 4 4 4 3 3.75 4 4 3 4 4 3.80

149 3 5 5 5 4.50 5 5 5 5 5 5.00

150 3 4 5 5 4.25 5 5 5 5 5 5.00

151 3 4 2 3 3.00 4 4 4 3 3 3.60

152 5 5 2 2 3.50 5 5 5 5 5 5.00

153 4 4 3 3 3.50 4 3 3 3 3 3.20

154 4 5 4 4 4.25 4 4 4 4 4 4.00

155 5 5 5 5 5.00 5 5 5 5 5 5.00

156 4 2 3 2 2.75 4 4 4 3 4 3.80

157 3 5 4 3 3.75 5 5 5 5 5 5.00

158 3 4 2 3 3.00 4 4 3 3 4 3.60

159 3 2 2 4 2.75 4 3 4 3 4 3.60

160 3 4 3 3 3.25 2 3 3 3 3 2.80

161 4 4 4 4 4.00 4 4 4 4 4 4.00

162 3 4 3 2 3.00 3 3 3 3 3 3.00

163 3 3 2 2 2.50 3 3 3 3 3 3.00

164 4 4 2 2 3.00 4 4 4 4 4 4.00

165 4 4 4 3 3.75 4 4 4 4 4 4.00

166 4 4 3 3 3.50 3 3 4 3 3 3.20

167 3 5 4 4 4.00 4 4 4 4 4 4.00

168 3 3 4 3 3.25 3 3 4 3 4 3.40

169 3 3 4 3 3.25 3 3 3 3 3 3.00

170 3 3 2 2 2.50 4 4 4 4 4 4.00

171 3 4 4 3 3.50 5 4 4 4 4 4.20

172 4 5 3 3 3.75 3 3 3 3 4 3.20

173 3 3 2 3 2.75 3 3 3 3 3 3.00

174 1 4 2 3 2.50 4 4 4 4 4 4.00

175 2 4 4 2 3.00 4 4 4 4 3 3.80

176 3 3 4 3 3.25 3 3 3 3 4 3.20

177 5 5 3 3 4.00 3 3 4 4 4 3.60

178 4 4 3 3 3.50 4 4 4 4 4 4.00

179 4 3 4 4 3.75 5 4 5 4 4 4.40

180 3 3 4 3 3.25 4 3 4 3 4 3.60

181 3 4 4 3 3.50 4 3 3 3 3 3.20

182 4 5 5 5 4.75 5 5 5 5 5 5.00

183 3 3 3 3 3.00 5 3 3 3 3 3.40

(15)

185 3 3 2 2 2.50 3 3 3 3 4 3.20

186 4 4 4 4 4.00 4 4 4 4 4 4.00

187 5 4 4 5 4.50 4 4 4 4 4 4.00

188 4 2 4 4 3.50 5 5 4 3 5 4.40

189 4 4 2 3 3.25 5 4 4 5 5 4.60

190 4 3 3 3 3.25 3 4 4 4 3 3.60

191 2 2 2 2 2.00 3 2 4 3 3 3.00

192 4 4 4 1 3.25 4 3 3 3 3 3.20

193 4 4 3 2 3.25 3 2 3 4 3 3.00

194 2 3 2 2 2.25 2 2 4 4 3 3.00

195 3 3 3 4 3.25 3 4 3 4 4 3.60

196 4 2 2 4 3.00 4 4 2 4 4 3.60

197 3 3 2 2 2.50 4 3 3 3 3 3.20

198 5 5 4 3 4.25 3 3 3 3 3 3.00

199 4 3 3 2 3.00 3 3 3 3 3 3.00

(16)

KUALITAS HARGA

NO K1 K2 K3 MEAN H1 H2 H3 MEAN

1 4 4 4 4.00 4 4 4 4.00

2 3 3 3 3.00 3 3 5 3.67

3 4 4 3 3.67 4 3 3 3.33

4 4 3 3 3.33 4 3 4 3.67

5 3 3 3 3.00 4 3 3 3.33

6 4 3 3 3.33 3 3 3 3.00

7 4 4 3 3.67 4 4 4 4.00

8 4 3 4 3.67 3 3 4 3.33

9 3 3 4 3.33 4 4 3 3.67

10 4 4 3 3.67 3 3 4 3.33

11 3 3 3 3.00 4 3 3 3.33

12 3 3 3 3.00 4 3 3 3.33

13 4 4 4 4.00 4 3 4 3.67

14 4 4 4 4.00 4 4 3 3.67

15 4 4 4 4.00 4 4 3 3.67

16 3 3 2 2.67 3 3 3 3.00

17 3 3 4 3.33 3 3 4 3.33

18 3 2 2 2.33 4 4 4 4.00

19 5 4 4 4.33 4 4 4 4.00

20 4 3 3 3.33 3 3 4 3.33

21 4 4 4 4.00 4 2 4 3.33

22 3 3 3 3.00 4 3 3 3.33

23 4 4 2 3.33 4 4 4 4.00

24 5 4 3 4.00 4 3 4 3.67

25 3 4 3 3.33 4 3 3 3.33

26 4 3 3 3.33 4 3 3 3.33

27 4 3 4 3.67 3 3 3 3.00

28 3 3 2 2.67 3 3 3 3.00

29 4 3 3 3.33 4 3 3 3.33

30 3 3 3 3.00 3 3 3 3.00

31 4 4 4 4.00 3 4 4 3.67

32 4 3 2 3.00 4 4 4 4.00

33 4 4 4 4.00 4 4 5 4.33

34 4 3 4 3.67 3 3 3 3.00

35 5 5 4 4.67 4 4 5 4.33

(17)

37 3 3 3 3.00 3 3 4 3.33

38 4 4 4 4.00 4 4 3 3.67

39 4 4 4 4.00 3 3 4 3.33

40 3 3 4 3.33 3 3 4 3.33

41 3 3 3 3.00 3 2 3 2.67

42 3 4 3 3.33 3 3 4 3.33

43 3 3 4 3.33 3 3 4 3.33

44 3 5 5 4.33 4 4 4 4.00

45 4 3 3 3.33 4 3 4 3.67

46 5 5 5 5.00 5 5 5 5.00

47 3 3 3 3.00 4 3 3 3.33

48 4 4 3 3.67 4 3 3 3.33

49 4 4 4 4.00 4 4 4 4.00

50 5 5 5 5.00 5 5 4 4.67

51 4 4 3 3.67 4 3 4 3.67

52 4 3 3 3.33 3 3 3 3.00

53 4 5 5 4.67 4 4 4 4.00

54 4 3 3 3.33 3 3 5 3.67

55 4 4 4 4.00 4 4 4 4.00

56 4 4 4 4.00 4 4 4 4.00

57 3 3 2 2.67 3 3 3 3.00

58 5 4 4 4.33 4 4 5 4.33

59 3 3 3 3.00 3 3 3 3.00

60 4 3 3 3.33 3 3 4 3.33

61 4 3 4 3.67 5 3 4 4.00

62 4 3 3 3.33 4 3 4 3.67

63 3 4 3 3.33 3 3 3 3.00

64 3 3 2 2.67 3 3 2 2.67

65 4 4 4 4.00 4 4 3 3.67

66 3 3 3 3.00 3 3 3 3.00

67 3 3 3 3.00 3 3 4 3.33

68 4 3 4 3.67 3 4 3 3.33

69 4 3 4 3.67 3 3 3 3.00

70 4 3 3 3.33 3 3 4 3.33

71 4 4 3 3.67 4 3 3 3.33

72 2 3 4 3.00 4 4 4 4.00

73 3 3 4 3.33 3 3 4 3.33

(18)

75 4 4 3 3.67 4 4 5 4.33

76 4 3 4 3.67 3 4 3 3.33

77 4 3 4 3.67 4 3 3 3.33

78 3 3 4 3.33 3 4 3 3.33

79 3 3 4 3.33 3 3 3 3.00

80 4 4 4 4.00 4 3 3 3.33

81 5 5 4 4.67 4 5 4 4.33

82 4 3 3 3.33 4 4 4 4.00

83 3 1 1 1.67 1 1 1 1.00

84 4 4 4 4.00 4 4 4 4.00

85 4 4 4 4.00 4 4 4 4.00

86 4 4 4 4.00 4 3 3 3.33

87 3 3 3 3.00 4 3 4 3.67

88 3 3 3 3.00 4 3 4 3.67

89 4 4 4 4.00 4 4 4 4.00

90 4 3 4 3.67 3 4 3 3.33

91 5 5 4 4.67 4 4 4 4.00

92 4 4 4 4.00 4 4 3 3.67

93 3 4 4 3.67 3 3 4 3.33

94 4 4 4 4.00 3 3 4 3.33

95 3 3 3 3.00 4 4 3 3.67

96 3 4 3 3.33 3 3 3 3.00

97 3 3 4 3.33 3 3 3 3.00

98 5 3 4 4.00 4 3 4 3.67

99 3 4 3 3.33 3 3 4 3.33

100 4 3 4 3.67 3 3 3 3.00

101 4 4 3 3.67 3 3 3 3.00

102 4 3 4 3.67 3 4 4 3.67

103 4 4 4 4.00 4 4 4 4.00

104 3 3 3 3.00 3 4 3 3.33

105 4 4 5 4.33 4 4 4 4.00

106 3 3 4 3.33 4 4 3 3.67

107 4 3 3 3.33 4 3 3 3.33

108 5 5 4 4.67 4 3 4 3.67

109 4 4 3 3.67 4 4 4 4.00

110 4 4 4 4.00 3 4 3 3.33

111 3 4 4 3.67 4 4 4 4.00

(19)

113 3 4 3 3.33 3 3 5 3.67

114 4 3 3 3.33 4 4 4 4.00

115 4 4 3 3.67 4 4 4 4.00

116 3 3 3 3.00 3 3 4 3.33

117 3 3 4 3.33 3 3 4 3.33

118 4 3 3 3.33 3 4 4 3.67

119 3 4 3 3.33 4 4 3 3.67

120 3 3 3 3.00 4 4 3 3.67

121 3 3 3 3.00 4 4 4 4.00

122 4 3 4 3.67 3 2 2 2.33

123 3 3 2 2.67 3 3 3 3.00

124 3 3 3 3.00 3 3 3 3.00

125 4 4 4 4.00 4 4 3 3.67

126 4 4 4 4.00 4 4 4 4.00

127 4 3 3 3.33 3 3 4 3.33

128 5 5 5 5.00 4 4 4 4.00

129 4 4 3 3.67 3 3 4 3.33

130 4 4 5 4.33 5 5 4 4.67

131 3 3 2 2.67 3 3 2 2.67

132 4 4 5 4.33 4 4 3 3.67

133 4 3 3 3.33 4 3 3 3.33

134 4 4 4 4.00 4 3 3 3.33

135 3 4 3 3.33 3 3 4 3.33

136 4 3 4 3.67 3 4 3 3.33

137 3 4 3 3.33 4 4 4 4.00

138 3 3 3 3.00 3 2 3 2.67

139 4 3 3 3.33 3 3 3 3.00

140 5 5 3 4.33 4 3 4 3.67

141 4 4 3 3.67 3 3 4 3.33

142 4 4 4 4.00 3 3 5 3.67

143 4 3 3 3.33 3 3 4 3.33

144 5 5 5 5.00 5 5 5 5.00

145 2 3 4 3.00 4 3 3 3.33

146 3 2 4 3.00 4 3 3 3.33

147 3 3 4 3.33 3 3 3 3.00

148 3 4 3 3.33 3 3 4 3.33

149 5 4 5 4.67 5 4 5 4.67

(20)

151 4 4 3 3.67 4 4 3 3.67

152 5 5 3 4.33 5 5 5 5.00

153 4 3 3 3.33 4 4 5 4.33

154 4 4 4 4.00 4 4 4 4.00

155 5 4 5 4.67 5 5 5 5.00

156 4 4 4 4.00 4 4 3 3.67

157 5 5 5 5.00 5 5 4 4.67

158 4 3 3 3.33 4 3 4 3.67

159 4 3 3 3.33 3 3 4 3.33

160 3 3 3 3.00 3 2 3 2.67

161 3 3 3 3.00 3 3 4 3.33

162 3 3 3 3.00 3 3 4 3.33

163 4 3 3 3.33 3 2 3 2.67

164 3 3 3 3.00 3 3 4 3.33

165 4 4 4 4.00 4 4 4 4.00

166 3 4 3 3.33 4 3 3 3.33

167 4 4 4 4.00 4 4 4 4.00

168 3 3 4 3.33 3 3 4 3.33

169 3 3 3 3.00 4 4 4 4.00

170 4 4 4 4.00 4 4 3 3.67

171 4 4 4 4.00 4 4 4 4.00

172 3 3 3 3.00 3 3 4 3.33

173 3 3 3 3.00 4 3 3 3.33

174 4 4 4 4.00 4 4 3 3.67

175 4 4 4 4.00 3 3 3 3.00

176 4 4 4 4.00 3 4 5 4.00

177 3 3 3 3.00 4 4 3 3.67

178 3 4 3 3.33 4 4 4 4.00

179 4 4 4 4.00 4 4 5 4.33

180 4 3 3 3.33 4 3 4 3.67

181 4 4 3 3.67 3 3 4 3.33

182 5 5 5 5.00 5 5 4 4.67

183 3 4 3 3.33 3 3 4 3.33

184 3 3 3 3.00 4 3 3 3.33

185 3 4 3 3.33 4 3 4 3.67

186 4 3 3 3.33 3 3 4 3.33

187 4 4 4 4.00 4 4 4 4.00

(21)

189 4 4 5 4.33 5 5 5 5.00

190 4 3 3 3.33 3 3 4 3.33

191 2 3 3 2.67 2 2 3 2.33

192 4 4 4 4.00 2 3 3 2.67

193 3 4 3 3.33 4 4 4 4.00

194 3 3 2 2.67 3 3 2 2.67

195 3 4 3 3.33 3 4 4 3.67

196 4 4 4 4.00 3 4 4 3.67

197 3 3 4 3.33 3 3 3 3.00

198 4 3 3 3.33 3 3 3 3.00

199 4 4 3 3.67 3 2 2 2.33

(22)

PELAYANAN

DAYA TARIK TOKO

NO P1 P2 P3 MEAN D1 D2 D3 D4 MEAN

1 4 3 3 3.33 3 3 3 3 3.00

2 3 4 4 3.67 5 5 3 3 4.00

3 3 4 4 3.67 3 3 3 3 3.00

4 3 3 3 3.00 4 3 3 3 3.25

5 3 3 3 3.00 4 3 3 2 3.00

6 3 3 3 3.00 4 3 3 5 3.75

7 4 4 3 3.67 4 4 5 2 3.75

8 3 3 4 3.33 3 3 3 4 3.25

9 3 3 4 3.33 3 3 2 2 2.50

10 4 3 3 3.33 3 2 2 2 2.25

11 3 3 4 3.33 3 2 3 3 2.75

12 3 3 3 3.00 4 4 4 4 4.00

13 2 3 3 2.67 4 3 3 3 3.25

14 3 3 3 3.00 3 2 2 3 2.50

15 4 4 4 4.00 4 4 4 4 4.00

16 3 3 3 3.00 3 3 3 3 3.00

17 3 3 3 3.00 3 2 3 3 2.75

18 3 3 3 3.00 3 3 3 4 3.25

19 4 4 5 4.33 5 4 3 3 3.75

20 3 3 3 3.00 3 3 3 3 3.00

21 2 2 3 2.33 4 3 3 3 3.25

22 2 3 3 2.67 4 3 2 3 3.00

23 3 3 3 3.00 3 2 2 2 2.25

24 5 4 4 4.33 4 5 4 4 4.25

25 4 3 4 3.67 3 4 3 3 3.25

26 4 3 4 3.67 3 3 3 4 3.25

27 4 3 3 3.33 4 3 4 3 3.50

28 3 3 3 3.00 3 3 2 3 2.75

29 4 3 3 3.33 3 3 3 3 3.00

30 3 3 3 3.00 3 4 4 4 3.75

31 2 3 3 2.67 3 3 3 3 3.00

32 4 4 4 4.00 3 4 4 3 3.50

33 3 4 3 3.33 3 3 4 4 3.50

34 2 3 3 2.67 3 2 3 3 2.75

(23)

36 4 3 3 3.33 4 3 3 3 3.25

37 3 3 3 3.00 3 3 2 3 2.75

38 3 3 3 3.00 3 2 3 3 2.75

39 2 2 3 2.33 3 3 2 3 2.75

40 3 3 3 3.00 3 3 3 3 3.00

41 2 2 2 2.00 3 3 2 3 2.75

42 4 3 3 3.33 3 3 3 3 3.00

43 3 3 4 3.33 4 3 4 3 3.50

44 2 2 3 2.33 3 3 2 3 2.75

45 3 3 3 3.00 5 4 3 3 3.75

46 4 4 4 4.00 4 4 2 4 3.50

47 3 2 3 2.67 3 3 3 3 3.00

48 3 3 4 3.33 3 3 3 4 3.25

49 3 3 3 3.00 3 3 3 4 3.25

50 5 5 5 5.00 5 3 2 3 3.25

51 2 2 2 2.00 4 3 3 3 3.25

52 4 4 4 4.00 4 3 3 4 3.50

53 3 3 3 3.00 4 3 3 3 3.25

54 2 2 3 2.33 4 3 3 3 3.25

55 4 4 4 4.00 4 4 4 4 4.00

56 4 4 4 4.00 3 4 4 2 3.25

57 3 3 3 3.00 3 2 3 3 2.75

58 4 5 5 4.67 5 5 4 5 4.75

59 3 3 3 3.00 3 3 3 3 3.00

60 4 3 3 3.33 3 3 3 3 3.00

61 5 4 4 4.33 5 4 4 5 4.50

62 3 4 3 3.33 3 3 3 3 3.00

63 3 3 3 3.00 3 4 4 3 3.50

64 3 2 2 2.33 2 3 5 4 3.50

65 3 3 3 3.00 3 3 3 3 3.00

66 3 3 4 3.33 3 2 2 2 2.25

67 3 3 3 3.00 4 3 2 3 3.00

68 4 3 4 3.67 3 4 3 4 3.50

69 4 3 4 3.67 3 3 3 4 3.25

70 2 3 3 2.67 3 2 3 3 2.75

71 4 3 3 3.33 4 4 3 3 3.50

72 4 3 4 3.67 4 2 2 3 2.75

(24)

74 3 2 2 2.33 3 3 3 3 3.00

75 3 2 3 2.67 4 3 3 3 3.25

76 4 3 4 3.67 4 3 3 4 3.50

77 3 3 3 3.00 3 4 3 3 3.25

78 4 3 4 3.67 4 3 4 4 3.75

79 4 3 4 3.67 3 3 4 3 3.25

80 4 3 4 3.67 3 3 3 4 3.25

81 5 4 5 4.67 4 4 4 4 4.00

82 3 3 4 3.33 4 3 3 4 3.50

83 3 3 2 2.67 2 5 5 5 4.25

84 3 3 3 3.00 3 4 3 3 3.25

85 4 4 4 4.00 4 5 4 2 3.75

86 4 4 3 3.67 4 3 4 4 3.75

87 3 3 3 3.00 4 3 3 3 3.25

88 3 3 2 2.67 3 2 2 2 2.25

89 4 4 4 4.00 4 4 4 4 4.00

90 4 3 4 3.67 3 4 3 4 3.50

91 5 5 5 5.00 5 5 4 4 4.50

92 4 5 5 4.67 4 4 3 3 3.50

93 3 3 3 3.00 3 3 3 4 3.25

94 3 3 3 3.00 3 3 3 4 3.25

95 3 3 3 3.00 3 3 3 4 3.25

96 3 3 3 3.00 3 3 4 3 3.25

97 3 3 3 3.00 4 3 3 3 3.25

98 5 3 4 4.00 4 4 4 3 3.75

99 3 3 3 3.00 3 3 3 4 3.25

100 3 3 3 3.00 4 3 3 3 3.25

101 4 3 4 3.67 4 3 4 3 3.50

102 3 4 3 3.33 3 3 3 3 3.00

103 4 4 3 3.67 3 4 5 5 4.25

104 3 4 3 3.33 3 3 3 3 3.00

105 4 5 5 4.67 4 5 4 4 4.25

106 4 2 3 3.00 2 3 3 4 3.00

107 4 4 4 4.00 3 3 3 2 2.75

108 4 3 4 3.67 4 4 3 3 3.50

109 3 3 4 3.33 4 3 4 3 3.50

110 3 3 3 3.00 3 4 3 4 3.50

(25)

112 4 4 4 4.00 3 3 3 2 2.75

113 3 3 3 3.00 4 3 3 3 3.25

114 3 4 4 3.67 3 4 3 3 3.25

115 3 2 3 2.67 3 4 4 4 3.75

116 3 3 3 3.00 3 3 2 3 2.75

117 3 2 3 2.67 3 2 3 3 2.75

118 3 4 3 3.33 3 3 3 3 3.00

119 4 3 3 3.33 3 4 4 4 3.75

120 3 4 3 3.33 3 2 3 3 2.75

121 3 3 3 3.00 3 4 4 3 3.50

122 3 3 3 3.00 3 3 3 3 3.00

123 2 2 3 2.33 3 3 2 2 2.50

124 4 4 3 3.67 3 3 3 3 3.00

125 3 2 2 2.33 3 3 3 4 3.25

126 4 4 4 4.00 4 4 4 4 4.00

127 3 3 3 3.00 2 2 3 3 2.50

128 5 5 5 5.00 5 4 4 4 4.25

129 3 4 4 3.67 3 3 3 3 3.00

130 3 4 4 3.67 3 4 4 5 4.00

131 2 2 3 2.33 2 3 2 2 2.25

132 2 3 3 2.67 3 3 2 2 2.50

133 4 3 3 3.33 3 2 3 3 2.75

134 2 3 3 2.67 3 3 2 2 2.50

135 3 3 3 3.00 3 3 3 3 3.00

136 4 3 4 3.67 3 4 3 4 3.50

137 3 4 4 3.67 3 4 4 4 3.75

138 3 3 3 3.00 2 2 2 3 2.25

139 2 3 3 2.67 3 2 3 3 2.75

140 5 5 3 4.33 3 4 3 4 3.50

141 2 3 3 2.67 3 3 3 4 3.25

142 5 5 4 4.67 4 5 5 5 4.75

143 3 3 4 3.33 3 3 3 4 3.25

144 5 3 3 3.67 3 3 5 5 4.00

145 3 3 3 3.00 3 3 3 3 3.00

146 3 4 2 3.00 3 4 3 4 3.50

147 3 4 3 3.33 3 2 3 3 2.75

148 3 4 3 3.33 3 3 2 3 2.75

(26)

150 5 5 5 5.00 5 4 5 3 4.25

151 2 2 3 2.33 3 4 4 3 3.50

152 4 3 3 3.33 2 4 3 3 3.00

153 3 4 3 3.33 3 3 3 4 3.25

154 4 4 4 4.00 4 2 2 4 3.00

155 5 5 5 5.00 5 4 5 2 4.00

156 4 3 2 3.00 3 4 4 4 3.75

157 5 5 5 5.00 5 3 2 3 3.25

158 4 3 3 3.33 3 4 4 4 3.75

159 3 3 3 3.00 3 3 3 3 3.00

160 3 3 3 3.00 3 2 2 3 2.50

161 3 3 3 3.00 3 3 3 4 3.25

162 2 3 3 2.67 3 3 2 3 2.75

163 2 2 3 2.33 3 2 2 3 2.50

164 2 3 3 2.67 4 3 3 4 3.50

165 3 4 4 3.67 3 3 3 3 3.00

166 3 3 3 3.00 3 3 2 3 2.75

167 4 4 4 4.00 4 4 4 4 4.00

168 3 3 4 3.33 3 4 3 4 3.50

169 3 3 3 3.00 3 3 4 4 3.50

170 4 4 4 4.00 4 3 3 4 3.50

171 4 4 3 3.67 3 3 4 4 3.50

172 2 2 3 2.33 4 3 3 3 3.25

173 3 3 3 3.00 3 3 3 3 3.00

174 3 3 3 3.00 3 4 4 4 3.75

175 2 2 3 2.33 2 4 4 4 3.50

176 3 3 4 3.33 4 4 3 3 3.50

177 2 3 3 2.67 3 3 3 3 3.00

178 3 3 4 3.33 3 3 3 3 3.00

179 5 4 4 4.33 4 5 5 5 4.75

180 4 3 4 3.67 3 3 3 3 3.00

181 3 3 3 3.00 3 3 3 4 3.25

182 5 5 5 5.00 5 4 5 2 4.00

183 3 3 3 3.00 2 2 2 3 2.25

184 3 3 3 3.00 3 2 2 2 2.25

185 2 2 3 2.33 3 3 2 3 2.75

186 3 3 3 3.00 3 3 3 3 3.00

(27)

188 4 4 4 4.00 4 4 4 5 4.25

189 5 5 5 5.00 5 4 5 5 4.75

190 3 2 3 2.67 3 3 2 3 2.75

191 2 3 3 2.67 3 3 4 2 3.00

192 4 4 4 4.00 2 4 4 4 3.50

193 3 3 4 3.33 3 4 3 3 3.25

194 1 1 2 1.33 3 3 2 2 2.50

195 3 4 3 3.33 3 3 3 4 3.25

196 2 4 2 2.67 2 4 3 1 2.50

197 2 2 3 2.33 3 3 3 4 3.25

198 3 2 3 2.67 3 3 3 3 3.00

199 2 2 3 2.33 3 2 2 3 2.50

(28)

Lampiran 3. Tabulasi Lanjutan (Kepuasan Konsumen)

KEPUASAN KONSUMEN

NO H1 H2 H3 H4 H5 H6 MEAN K1 K2 K3 K4 K5 K6 MEAN H-K

1 5 5 5 4 4 4 4.50 3 5 4 3 3 3 3.5 1.00

2 5 5 5 5 4 4 4.67 4 4 4 3 4 2 3.5 1.17

3 4 5 5 5 4 5 4.67 3 4 3 3 3 3 3.17 1.50

4 5 4 5 5 4 4 4.50 3 3 3 4 3 2 3 1.50

5 4 4 5 5 4 5 4.50 3 3 3 3 4 3 3.17 1.33

6 5 4 5 5 5 4 4.67 4 3 3 4 3 3 3.33 1.34

7 4 4 4 3 5 4 4.00 3 4 4 3 5 3 3.67 0.33

8 5 5 4 5 4 4 4.50 3 3 3 3 3 3 3 1.50

9 3 5 5 5 5 5 4.67 3 4 4 4 4 4 3.83 0.84

10 5 5 4 5 5 4 4.67 4 3 4 4 3 2 3.33 1.34

11 4 4 5 5 4 4 4.33 4 3 3 3 4 3 3.33 1.00

12 4 4 4 4 4 4 4.00 3 3 3 3 3 3 3 1.00

13 4 4 4 4 4 4 4.00 4 4 3 4 3 4 3.67 0.33

14 4 4 4 4 3 3 3.67 3 4 4 4 3 3 3.5 0.17

15 5 5 5 5 5 5 5.00 4 4 3 3 3 4 3.5 1.50

16 4 4 4 5 4 4 4.17 4 4 4 5 4 3 4 0.17

17 5 4 5 4 4 5 4.50 3 3 3 3 3 2 2.83 1.67

18 4 4 4 4 4 4 4.00 3 3 3 3 3 3 3 1.00

19 5 5 4 5 5 4 4.67 4 3 4 4 4 3 3.67 1.00

20 4 4 4 4 4 4 4.00 4 3 3 4 3 3 3.33 0.67

21 5 4 5 5 4 4 4.50 3 3 3 3 3 3 3 1.50

22 5 5 4 5 4 5 4.67 3 4 4 3 3 3 3.33 1.34

23 3 3 4 4 4 3 3.50 3 3 4 4 4 2 3.33 0.17

24 4 3 4 3 3 4 3.50 4 3 4 3 3 4 3.5 0.00

25 5 5 5 5 5 5 5.00 4 3 4 4 4 3 3.67 1.33

26 4 4 3 3 4 4 3.67 4 4 3 3 4 4 3.67 0.00

27 5 5 4 4 4 4 4.33 4 4 4 3 3 2 3.33 1.00

28 4 4 4 4 5 4 4.17 3 3 3 3 3 3 3 1.17

29 5 4 5 4 5 5 4.67 3 4 3 3 3 3 3.17 1.50

30 4 4 4 4 4 4 4.00 3 3 3 3 4 3 3.17 0.83

31 4 4 5 5 4 4 4.33 3 3 3 4 3 3 3.17 1.16

32 4 4 4 4 4 4 4.00 3 3 4 3 3 4 3.33 0.67

33 4 4 4 4 4 4 4.00 4 4 3 4 3 3 3.5 0.50

(29)

35 5 5 4 5 4 5 4.67 3 3 3 5 4 3 3.5 1.17

36 3 4 4 3 4 4 3.67 3 4 4 3 4 4 3.67 0.00

37 4 4 4 4 4 4 4.00 3 3 2 4 3 3 3 1.00

38 4 3 4 4 4 4 3.83 3 3 3 3 3 3 3 0.83

39 5 5 5 4 4 4 4.50 3 3 5 4 4 4 3.83 0.67

40 5 5 5 5 4 4 4.67 3 4 4 4 3 3 3.5 1.17

41 4 4 4 4 4 4 4.00 3 3 3 3 2 3 2.83 1.17

42 4 3 4 4 4 4 3.83 4 3 4 4 4 4 3.83 0.00

43 4 4 5 5 4 4 4.33 3 3 3 3 3 4 3.17 1.16

44 5 5 5 4 4 4 4.50 5 5 5 4 2 2 3.83 0.67

45 5 5 4 4 5 4 4.50 5 4 4 4 4 3 4 0.50

46 4 5 4 4 4 4 4.10 4 5 4 4 4 4 4.17 -0.07

47 5 5 4 4 4 4 4.33 3 4 4 3 3 3 3.33 1.00

48 5 4 5 5 4 5 4.67 3 4 3 4 3 3 3.33 1.34

49 4 4 4 4 3 3 3.67 3 4 4 4 3 3 3.5 0.17

50 5 5 5 3 5 5 4.67 3 5 5 3 5 4 4.16 0.51

51 5 5 5 5 5 5 5.00 3 4 3 4 2 3 3.17 1.83

52 5 5 5 4 5 5 4.83 3 5 3 3 4 3 3.5 1.33

53 4 4 4 4 3 3 3.67 4 3 4 4 3 3 3.5 0.17

54 4 4 4 3 4 5 4.00 4 4 3 3 2 3 3.17 0.83

55 4 4 4 4 4 4 4.00 4 4 4 4 4 4 4 0.00

56 4 5 5 5 5 5 4.83 4 4 4 4 4 3 3.83 1.00

57 5 5 5 5 5 4 4.83 3 3 3 3 4 3 3.17 1.66

58 4 4 5 4 4 5 4.33 4 3 4 4 4 5 4 0.33

59 4 4 5 5 4 4 4.33 4 4 3 3 3 3 3.33 1.00

60 4 4 3 4 3 4 3.67 3 3 3 4 3 3 3.17 0.50

61 5 3 4 4 4 4 4.00 4 3 4 4 4 4 3.83 0.17

62 3 3 3 3 3 4 3.17 3 3 3 3 3 3 3 0.17

63 4 4 4 4 4 3 3.83 3 3 3 3 4 3 3.17 0.66

64 4 4 3 3 4 3 3.50 4 4 3 3 3 2 3.17 0.33

65 4 4 4 4 3 3 3.67 3 3 4 3 3 3 3.17 0.50

66 4 4 5 4 4 4 4.17 4 4 4 3 3 2 3.33 0.84

67 5 4 4 4 3 4 4.00 3 3 3 4 3 3 3.17 0.83

68 4 4 3 3 4 3 3.50 3 3 3 3 3 3 3 0.50

69 3 3 4 4 4 4 3.67 3 3 3 3 3 3 3 0.67

70 5 5 5 3 3 5 4.33 4 3 3 3 3 3 3.17 1.16

71 5 4 4 5 4 4 4.33 3 4 4 3 4 3 3.5 0.83

(30)

73 3 4 4 4 3 3 3.50 3 3 3 3 3 3 3 0.50

74 4 5 5 4 4 4 4.33 4 3 4 3 3 3 3.33 1.00

75 4 5 4 5 4 4 4.33 3 4 3 4 4 3 3.5 0.83

76 4 3 4 4 4 3 3.67 3 3 3 3 4 3 3.17 0.50

77 5 3 5 4 5 4 4.33 3 3 3 3 3 3 3 1.33

78 4 4 4 4 4 4 4.00 3 4 3 4 3 4 3.5 0.50

79 4 3 3 3 4 3 3.33 3 3 3 3 3 3 3 0.33

80 3 4 4 4 3 4 3.67 3 4 4 3 3 3 3.33 0.34

81 4 4 3 3 3 4 3.50 5 4 4 3 3 4 3.83 -0.33

82 3 3 3 4 3 4 3.33 4 4 3 4 3 3 3.5 -0.17

83 5 5 5 5 5 5 5.00 3 2 2 2 5 5 3.17 1.83

84 3 5 4 4 5 5 4.33 3 4 4 4 4 3 3.67 0.66

85 5 5 4 4 4 4 4.33 5 3 4 2 4 3 3.5 0.83

86 3 3 3 3 4 3 3.17 3 4 4 3 3 4 3.5 -0.33

87 5 5 4 5 5 5 4.83 5 5 3 4 3 3 3.83 1.00

88 5 4 4 4 4 4 4.17 3 4 4 4 3 2 3.33 0.84

89 5 5 5 4 4 4 4.50 4 4 5 4 4 4 4.17 0.33

90 3 4 3 3 4 3 3.33 3 3 4 3 3 3 3.17 0.16

91 5 5 5 4 5 5 4.83 4 5 4 4 5 5 4.5 0.33

92 5 4 4 4 5 4 4.33 4 3 4 4 5 4 4 0.33

93 4 5 5 4 3 4 4.17 4 5 5 3 3 3 3.83 0.34

94 4 4 5 5 4 4 4.33 4 4 3 4 4 3 3.67 0.66

95 4 3 4 4 4 4 3.83 3 3 3 3 3 3 3 0.83

96 5 5 4 3 4 4 4.17 4 4 4 3 3 3 3.5 0.67

97 4 5 5 5 3 4 4.33 3 3 3 3 3 3 3 1.33

98 4 4 3 4 5 5 4.17 4 4 3 3 5 4 3.83 0.34

99 5 4 5 5 5 4 4.67 5 4 4 4 4 3 4 0.67

100 5 5 5 5 4 3 4.50 4 5 5 5 4 3 4.33 0.17

101 3 3 3 3 3 3 3.00 3 4 4 4 3 3 3.5 -0.50

102 4 5 5 3 5 3 4.00 4 4 3 3 3 4 3.5 0.50

103 3 5 4 4 4 4 4.00 3 4 4 4 3 3 3.5 0.50

104 5 4 4 4 5 3 4.17 5 3 4 4 3 3 3.67 0.50

105 4 5 5 5 4 4 4.50 4 5 5 5 4 4 4.5 0.00

106 5 5 5 5 5 5 5.00 2 5 3 3 3 2 3 2.00

107 3 4 3 3 4 3 3.33 3 4 3 3 4 3 3.33 0.00

108 5 4 5 5 4 3 4.33 3 4 3 3 4 3 3.33 1.00

109 3 5 5 5 5 5 4.67 3 3 4 3 3 4 3.33 1.34

(31)

111 4 4 4 4 4 4 4.00 4 4 4 4 3 3 3.67 0.33

112 5 5 4 4 4 4 4.33 3 5 4 3 4 3 3.67 0.66

113 5 5 5 4 4 5 4.67 3 5 4 4 4 3 3.83 0.84

114 5 3 4 4 5 4 4.17 4 3 4 4 3 3 3.5 0.67

115 5 4 5 5 5 4 4.67 3 4 3 4 3 4 3.5 1.17

116 4 5 3 5 4 4 4.17 4 4 3 3 4 3 3.5 0.67

117 4 3 5 4 4 4 4.00 4 3 4 4 3 3 3.5 0.50

118 3 5 5 4 4 3 4.00 3 3 3 3 3 3 3 1.00

119 4 4 4 4 4 4 4.00 3 3 3 4 3 4 3.33 0.67

120 4 4 5 4 5 4 4.33 4 4 3 4 3 3 3.5 0.83

121 4 3 4 4 4 4 3.83 3 3 5 3 3 3 3.33 0.50

122 5 4 5 5 4 4 4.50 3 4 5 3 3 4 3.67 0.83

123 5 5 3 3 5 5 4.33 3 2 3 3 2 2 2.5 1.83

124 3 3 3 3 3 3 3.00 3 4 3 3 4 3 3.33 -0.33

125 3 4 4 3 4 3 3.50 3 4 4 3 3 3 3.33 0.17

126 4 4 4 4 4 4 4.00 4 4 4 4 4 4 4 0.00

127 4 5 3 5 3 5 4.17 3 3 3 3 3 2 2.83 1.34

128 5 4 5 5 5 5 4.83 4 4 5 4 5 4 4.33 0.50

129 3 3 3 4 3 3 3.17 4 3 4 3 3 3 3.33 -0.16

130 5 5 4 5 5 5 4.83 4 5 3 3 3 4 3.67 1.16

131 3 3 3 3 3 3 3.00 2 3 2 2 2 2 2.17 0.83

132 4 4 4 3 3 3 3.50 2 4 4 3 3 2 3 0.50

133 5 5 4 5 4 5 4.67 4 3 3 3 4 3 3.33 1.34

134 5 5 4 4 4 4 4.33 4 4 4 4 3 3 3.67 0.66

135 4 5 4 5 4 4 4.33 3 3 3 3 4 4 3.33 1.00

136 3 3 3 3 3 3 3.00 4 3 4 4 4 3 3.67 -0.67

137 5 4 5 5 5 5 4.83 4 4 4 5 3 4 4 0.83

138 3 4 4 4 4 4 3.83 3 3 3 3 3 2 2.83 1.00

139 5 4 3 4 5 4 4.17 3 3 3 3 3 2 2.83 1.34

140 4 5 4 3 4 4 4.00 3 4 4 3 4 4 3.67 0.33

141 5 5 4 4 4 4 4.33 3 4 4 4 3 3 3.5 0.83

142 5 4 4 5 5 4 4.50 4 4 4 4 5 4 4.17 0.33

143 4 5 4 4 4 4 4.17 3 3 3 4 3 3 3.17 1.00

144 4 5 5 4 3 5 4.33 4 5 5 4 3 5 4.33 0.00

145 4 3 3 4 3 3 3.33 4 3 3 3 4 4 3.5 -0.17

146 4 3 3 4 4 3 3.50 4 3 3 4 4 2 3.33 0.17

147 5 4 5 3 4 4 4.17 3 4 3 3 3 3 3.17 1.00

(32)

149 5 5 5 5 5 5 5.00 5 5 5 5 5 5 5 0.00

150 5 5 5 5 5 5 5.00 5 5 5 5 5 5 5 0.00

151 5 4 5 5 5 3 4.50 3 4 3 3 3 3 3.17 1.33

152 5 5 5 5 5 4 4.83 3 5 4 4 3 3 3.67 1.16

153 3 5 5 4 4 4 4.17 3 3 3 4 4 3 3.33 0.84

154 4 5 5 4 5 5 4.67 3 4 4 4 4 4 3.83 0.84

155 5 5 5 5 4 4 4.67 5 5 5 5 5 5 5 -0.33

156 3 3 4 3 3 3 3.17 4 3 3 3 4 3 3.33 -0.16

157 5 5 5 3 5 5 4.67 3 5 4 3 5 4 4 0.67

158 5 5 3 5 5 5 4.67 3 4 3 4 3 4 3.5 1.17

159 3 5 5 5 5 5 4.67 3 4 4 4 4 4 3.83 0.84

160 4 3 4 4 4 4 3.83 3 3 3 3 3 2 2.83 1.00

161 4 4 5 4 4 4 4.17 4 4 3 4 3 3 3.5 0.67

162 4 5 4 4 4 5 4.33 3 3 3 3 3 3 3 1.33

163 5 5 5 4 4 4 4.50 3 3 3 3 2 3 2.83 1.67

164 5 5 4 4 4 4 4.33 3 5 4 3 3 3 3.5 0.83

165 5 5 4 4 5 4 4.50 3 5 4 4 5 3 4 0.50

166 5 4 5 4 4 4 4.33 3 4 3 3 3 2 3 1.33

167 4 5 4 4 5 5 4.50 4 4 4 4 4 4 4 0.50

168 3 3 3 3 3 3 3.00 4 3 3 3 3 3 3.17 -0.17

169 4 4 4 4 4 4 4.00 3 4 4 4 4 3 3.67 0.33

170 5 5 4 5 4 5 4.67 3 4 4 3 4 3 3.5 1.17

171 4 4 5 4 5 5 4.50 4 3 4 4 4 4 3.83 0.67

172 4 3 5 4 4 4 4.00 3 3 3 3 3 2 2.83 1.17

173 4 4 4 4 4 4 4.00 3 3 3 3 3 3 3 1.00

174 5 4 4 3 5 3 4.00 2 4 3 3 3 3 3 1.00

175 5 3 4 3 3 4 3.67 4 4 4 3 3 4 3.67 0.00

176 4 4 5 5 5 5 4.67 3 3 5 4 5 3 3.83 0.84

177 4 3 4 4 3 3 3.50 4 3 4 3 3 3 3.33 0.17

178 4 4 4 4 4 4 4.00 3 4 3 3 3 3 3.17 0.83

179 4 5 4 4 4 2 3.83 4 5 4 5 4 4 4.33 -0.50

180 3 3 3 3 3 3 3.00 3 4 4 4 4 4 3.83 -0.83

181 4 4 4 4 4 4 4.00 3 3 4 4 3 3 3.33 0.67

182 4 5 4 4 4 4 4.17 4 5 5 5 5 5 4.83 -0.66

183 4 5 4 5 3 5 4.33 3 3 3 4 3 2 3 1.33

184 3 3 3 3 3 3 3.00 3 3 4 3 3 2 3 0.00

185 3 3 3 3 3 3 3.00 3 2 3 3 2 3 2.67 0.33

(33)

187 4 4 4 4 4 3 3.83 4 4 4 4 4 3 3.83 0.00

188 5 4 4 4 4 5 4.33 4 4 4 4 4 5 4.17 0.16

189 5 4 5 5 4 4 4.50 4 4 5 5 4 4 4.33 0.17

190 5 4 4 5 4 4 4.33 3 4 3 3 3 3 3.17 1.16

191 3 4 4 4 3 3 3.50 2 3 2 2 2 2 2.17 1.33

192 4 4 4 4 4 4 4.00 3 3 4 3 4 4 3.5 0.50

193 5 5 5 4 4 4 4.50 3 3 3 3 3 2 2.83 1.67

194 3 3 3 3 3 3 3.00 2 2 2 2 2 2 2 1.00

195 3 2 3 3 3 3 2.83 3 3 3 4 4 4 3.5 -0.67

196 4 4 3 4 3 3 3.50 2 4 3 4 2 2 2.83 0.67

197 3 4 3 3 3 4 3.33 2 4 3 3 2 4 3 0.33

198 4 5 4 4 5 4 4.33 3 3 3 3 3 3 3 1.33

199 3 3 4 3 4 3 3.33 3 4 4 2 2 2 2.83 0.50

200 3 3 3 3 3 3 3.00 3 3 3 3 3 3 3 0.00

(34)

NO h1-k1 (KK1) h2-k2 (KK2) h3-k3 (KK3) h4-k4 (KK4) h5-k5 (KK5) h6-k6 (KK6)

1 2 0 1 1 1 1

2 1 1 1 2 0 2

3 1 1 2 2 1 2

4 2 1 2 1 1 2

5 1 1 2 2 0 2

6 1 1 2 1 2 1

7 1 0 0 0 0 1

8 2 2 1 2 1 1

9 0 1 1 1 1 1

10 1 2 0 1 2 2

11 0 1 2 2 0 1

12 1 1 1 1 1 1

13 0 0 1 0 1 0

14 1 0 0 0 0 0

15 1 1 2 2 2 1

16 0 0 0 0 0 1

17 2 1 2 1 1 3

18 1 1 1 1 1 1

19 1 2 0 1 1 1

20 0 1 1 0 1 1

21 2 1 2 2 1 1

22 2 1 0 2 1 2

23 0 0 0 0 0 1

24 0 0 0 0 0 0

25 1 2 1 1 1 2

26 0 0 0 0 0 0

27 1 1 0 1 1 2

28 1 1 1 1 2 1

29 2 0 2 1 2 2

30 1 1 1 1 0 1

31 1 1 2 1 1 1

32 1 1 0 1 1 0

33 0 0 1 0 1 1

34 1 2 1 0 1 1

35 2 2 1 0 0 2

36 0 0 0 0 0 0

37 1 1 2 0 1 1

38 1 0 1 1 1 1

39 2 2 0 0 0 0

(35)

41 1 1 1 1 2 1

42 0 0 0 0 0 0

43 1 1 2 2 1 0

44 0 0 0 0 2 2

45 0 1 0 0 1 1

46 0 0 0 0 0 0

47 2 1 0 1 1 1

48 2 0 2 1 1 2

49 1 0 0 0 0 0

50 2 0 0 0 0 1

51 2 1 2 1 3 2

52 2 0 2 1 1 2

53 0 1 0 0 0 0

54 0 0 1 0 2 2

55 0 0 0 0 0 0

56 0 1 1 1 1 2

57 2 2 2 2 1 1

58 0 1 1 0 0 0

59 0 0 2 2 1 1

60 1 1 0 0 0 1

61 1 0 0 0 0 0

62 0 0 0 0 0 1

63 1 1 1 1 0 0

64 0 0 0 0 1 1

65 1 1 0 1 0 0

66 0 0 1 1 1 2

67 2 1 1 0 0 1

68 1 1 0 0 1 0

69 0 0 1 1 1 1

70 1 2 2 0 0 2

71 2 0 0 2 0 1

72 1 0 0 0 0 1

73 0 1 1 1 0 0

74 0 2 1 1 1 1

75 1 1 1 1 0 1

76 1 0 1 1 0 0

77 2 0 2 1 2 1

78 1 0 1 0 1 0

79 1 0 0 0 1 0

80 0 0 0 1 0 1

81 -1 0 -1 0 0 0

82 -1 -1 0 0 0 1

83 2 3 3 3 0 0

(36)

85 0 2 0 2 0 1

86 0 -1 -1 0 1 -1

87 0 0 1 1 2 2

88 2 0 0 0 1 2

89 1 1 0 0 0 0

90 0 1 -1 0 1 0

91 1 0 1 0 0 0

92 1 1 0 0 0 0

93 0 0 0 1 0 1

94 0 0 2 1 0 1

95 1 0 1 1 1 1

96 1 1 0 0 1 1

97 1 2 2 2 0 1

98 0 0 0 1 0 1

99 0 0 1 1 1 1

100 1 0 0 0 0 0

101 0 -1 -1 -1 0 0

102 0 1 2 0 2 -1

103 0 1 0 0 1 1

104 0 1 0 0 2 0

105 0 0 0 0 0 0

106 3 0 2 2 2 3

107 0 0 0 0 0 0

108 2 0 2 2 0 0

109 0 2 1 2 2 1

110 2 0 0 2 2 1

111 0 0 0 0 1 1

112 2 0 0 1 0 1

113 2 0 1 0 0 2

114 1 0 0 0 2 1

115 2 0 2 1 2 0

116 0 1 0 2 0 1

117 0 0 1 0 1 1

118 0 2 2 1 1 0

119 1 1 1 0 1 0

120 0 0 2 0 2 1

121 1 0 -1 1 1 1

122 2 0 0 2 1 0

123 2 3 0 0 3 3

124 0 -1 0 0 -1 0

125 0 0 0 0 1 0

126 0 0 0 0 0 0

127 1 2 0 2 0 3

(37)

129 -1 0 -1 1 0 0

130 1 0 1 2 2 1

131 1 0 1 1 1 1

132 2 0 0 0 0 1

133 1 2 1 2 0 2

134 1 1 0 0 1 1

135 1 2 1 2 0 0

136 -1 0 -1 -1 -1 0

137 1 0 1 0 2 1

138 0 1 1 1 1 2

139 2 1 0 1 2 2

140 1 1 0 0 0 0

141 2 1 0 0 1 1

142 1 0 0 1 0 0

143 1 2 1 0 1 1

144 0 0 0 0 0 0

145 0 0 0 1 -1 -1

146 0 0 0 0 0 1

147 2 0 2 0 1 1

148 0 0 1 0 1 1

149 0 0 0 0 0 0

150 0 0 0 0 0 0

151 2 0 2 2 2 0

152 2 0 1 1 2 1

153 0 2 2 0 0 1

154 1 1 1 0 1 1

155 0 0 0 0 -1 -1

156 -1 0 1 0 -1 0

157 2 0 1 0 0 1

158 2 1 0 1 2 1

159 0 1 1 1 1 1

160 1 0 1 1 1 2

161 0 0 2 0 1 1

162 1 2 1 1 1 2

163 2 2 2 1 2 1

164 2 0 0 1 1 1

165 2 0 0 0 0 1

166 2 0 2 1 1 2

167 0 1 0 0 1 1

168 -1 0 0 0 0 0

169 1 0 0 0 0 1

170 2 1 0 2 0 2

171 0 1 1 0 1 1

(38)

173 1 1 1 1 1 1

174 3 0 1 0 2 0

175 1 -1 0 0 0 0

176 1 1 0 1 0 2

177 0 0 0 1 0 0

178 1 0 1 1 1 1

179 0 0 0 -1 0 -2

180 0 -1 -1 -1 -1 -1

181 1 1 0 0 1 1

182 0 0 -1 -1 -1 -1

183 1 2 1 1 0 3

184 0 0 -1 0 0 1

185 0 1 0 0 1 0

186 0 0 0 0 0 0

187 0 0 0 0 0 0

188 1 0 0 0 0 0

189 1 0 0 0 0 0

190 2 0 1 2 1 1

191 1 1 2 2 1 1

192 1 1 0 1 0 0

193 2 2 2 1 1 2

194 1 1 1 1 1 1

195 0 -1 0 -1 -1 -1

196 2 0 0 0 1 1

197 1 0 0 0 1 0

198 1 2 1 1 2 1

199 0 -1 0 1 2 1

(39)

[image:39.612.106.514.158.669.2]

LAMPIRAN 4.

Tabel Frekuensi Responden

JK

Frequency Percent Valid Percent

Cumulative Percent

Valid LAKI-LAKI 72 36.0 36.0 36.0

PEREMPUAN 128 64.0 64.0 100.0

Total 200 100.0 100.0

USIA

Cumulative Percent

Valid <25 th 97 48.5 48.5 48.5

25 - 50 th 78 39.0 39.0 87.5

> 50 th 25 12.5 12.5 100.0

Total 200 100.0 100.0

P.TERAKHIR

Cumulative Percent

Valid < SMA 70 35.0 35.0 35.0

SMA - S1 116 58.0 58.0 93.0

> S1 14 7.0 7.0 100.0

Total 200 100.0 100.0

PENG.PERBULAN

Cumulative Percent

Valid < 1jt 88 44.0 44.0 44.0

1jt - 3jt 89 44.5 44.5 88.5

> 3jt 23 11.5 11.5 100.0

(40)

LAMPIRAN 5.

Uji Validitas dan Reliabilitas Kenyamanan Berbelanja

Case Processing Summary

N %

Cases Valid 200 100.0

Excludeda 0 .0

Total 200 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's Alpha

Based on

Standardized

Items N of Items

.607 .602 4

Item Statistics

Mean Std. Deviation N

KB1 3.5650 .73380 200

KB2 3.6850 .78027 200

KB3 3.1450 .89890 200

KB4 3.2050 .80387 200

Item-Total Statistics

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected

Item-Total Correlation

Squared Multiple

Correlation

Cronbach's Alpha

if Item Deleted

KB1 10.0350 3.471 .280 .105 .608

KB2 9.9150 3.254 .324 .123 .581

KB3 10.4550 2.641 .453 .341 .481

(41)

Uji Validitas dan Reliabilitas Keanekaragaman Produk

Case Processing Summary

N %

Excludeda 0 .0

Total 200 100.0

procedure.

Cronbach's Alpha

Based on

Standardized

Items N of Items

.882 .882 5

Item Statistics

KP1 3.7750 .71900 200

KP2 3.6100 .72146 200

KP3 3.6600 .73286 200

KP4 3.6450 .70815 200

KP5 3.6600 .71199 200

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected

Squared Multiple

Correlation

Cronbach's Alpha

if Item Deleted

KP1 14.5750 5.874 .683 .479 .864

KP2 14.7400 5.751 .722 .531 .855

KP3 14.6900 5.733 .713 .519 .857

KP4 14.7050 5.847 .707 .510 .859

(42)

Uji Validitas dan Reliabilitas Kualitas Produk

Case Processing Summary

N %

Excludeda ₀ _.0

Total 200 100.0

procedure.

Cronbach's Alpha

Based on

Standardized

Items N of Items

.750 .752 3

Item Statistics

K1 3.7150 .66784 200

K2 3.5550 .67024 200

K3 3.4950 .73667 200

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected

Squared Multiple

Correlation

Cronbach's Alpha

if Item Deleted

K1 7.0500 1.495 .571 .339 .673

K2 7.2100 1.433 .618 .385 .620

(43)

Uji Validitas dan Reliabilitas Harga

Case Processing Summary

N %

Excludeda 0 .0

Total 200 100.0

procedure.

Cronbach's Alpha

Based on

Standardized

Items N of Items

.719 .722 3

Item Statistics

H1 3.5950 .65045 200

H2 3.4250 .67576 200

H3 3.6350 .70303 200

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected

Squared Multiple

Correlation

Cronbach's Alpha

if Item Deleted

H1 7.0600 1.343 .579 .399 .584

H2 7.2300 1.243 .623 .429 .524

(44)

Uji Validitas dan Reliabilitas Pelayanan

Case Processing Summary

N %

Excludeda 0 .0

Total 200 100.0

procedure.

Cronbach's Alpha

Based on

Standardized

Items N of Items

.838 .840 3

Item Statistics

P1 3.2900 .83630 200

P2 3.2450 .78617 200

P3 3.3800 .69860 200

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected

Squared Multiple

Correlation

Cronbach's Alpha

if Item Deleted

P1 6.6250 1.803 .706 .499 .773

P2 6.6700 1.911 .718 .515 .757

(45)

Uji Validitas dan Reliabilitas Daya Tarik Toko

Case Processing Summary

N %

Excludeda 0 .0

Total 200 100.0

procedure.

Cronbach's Alpha

Based on

Standardized

Items N of Items

.691 .688 4

Item Statistics

D1 3.3450 .69887 200

D2 3.2450 .72637 200

D3 3.1700 .78369 200

D4 3.3200 .74860 200

Scale Mean if

Item Deleted

Scale Variance if

Item Deleted

Corrected

Squared Multiple

Correlation

Cronbach's Alpha

if Item Deleted

D1 9.7350 3.281 .307 .130 .722

D2 9.8350 2.591 .611 .407 .537

D3 9.9100 2.444 .607 .415 .533

(46)

Uji Validitas dan Reliabilitas Kepuasan Konsumen

Case Processing Summary

N %

Excludeda ₀ _.0

Total 200 100.0

procedure.

Cronbach's Alpha

Based on

Standardized

Items N of Items

.758 .758 6

Item Statistics

KK1 .8050 .84887 200

KK2 .5500 .79414 200

KK3 .6250 .85324 200

KK4 .6150 .78091 200

KK5 .6650 .80374 200

KK6 .8100 .85296 200

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Squared Multiple Correlation

Cronbach's Alpha if Item Deleted

KK1 3.2650 8.045 .472 .235 .731

KK2 3.5200 8.472 .419 .199 .744

KK3 3.4450 7.695 .553 .333 .708

KK4 3.4550 7.998 .551 .339 .710

KK5 3.4050 8.272 .459 .248 .734

(47)

LAMPIRAN 6.

Uji Normalitas

One-Sample Kolmogorov-Smirnov Test

Unstandardized Residual

N 200

Normal Parametersa,b _Mean _.0000000

Std. Deviation .49908586

Most Extreme Differences Absolute .045

Positive .027

Negative -.045

Kolmogorov-Smirnov Z .630

Asymp. Sig. (2-tailed) .822

a. Test distribution is Normal.

b. Calculated from data.

(48)

LAMPIRAN 7. Uji Multikolinieritas

Variables Entered/Removedb

Model

Variables Entered

Variables

Removed Method

1 DAYATARIKTO

KO,

KENYAMANAN , HARGA, KUALITAS, PELAYANAN, KEANEKARAG AMANa

. Enter

a. All requested variables entered.

b. Dependent Variable: KEPUASANKONSUMEN

Model Summaryb

Model

R R Square

Adjusted R Square

Std. Error of the Estimate

1 .434a .189 .164 .50678

a. Predictors: (Constant), DAYATARIKTOKO, KENYAMANAN,

HARGA, KUALITAS, PELAYANAN, KEANEKARAGAMAN

b. Dependent Variable: KEPUASANKONSUMEN

ANOVAb

Model Sum of Squares df Mean Square F Sig.

1 Regression 11.534 6 1.922 7.485 .000a

Residual 49.568 193 .257

Total 61.102 199

a. Predictors: (Constant), DAYATARIKTOKO, KENYAMANAN, HARGA, KUALITAS, PELAYANAN,

KEANEKARAGAMAN

(49)

Coefficientsa

Model

Unstandardized Coefficients

Standardized

Coefficients

t Sig.

Collinearity Statistics

B Std. Error Beta Tolerance VIF

1 (Constant) 2.359 .306 7.720 .000

KENYAMANAN -.134 .079 -.132 -1.683 .094 .687 1.456

KEANEKARAGAMAN .099 .098 .105 1.005 .316 .383 2.610

KUALITAS -.122 .095 -.125 -1.284 .201 .444 2.254

HARGA -.061 .100 -.060 -.616 .539 .442 2.264

PELAYANAN -.218 .077 -.265 -2.823 .005 .477 2.095

DAYATARIKTOKO -.065 .086 -.062 -.751 .454 .610 1.639

(50)