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Staff Site Universitas Negeri Yogyakarta

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Teks penuh

(1)

Pertemuan ke- 3

(2)

1. LIST IT

2. IMPRESSION

3. NAMES

4. BE OBSERVANT

1. VIP CLUB

2. THE NEED FOR SPEED

(3)

PARTISIPATIF ATAU TIDAK ?

(4)

GOOD

SERVICE

WORD

OF MOUTH

(5)
(6)
(7)
(8)
(9)
(10)

NO

TAGLINE

EFFECT

(11)
(12)
(13)
(14)
(15)

PATIENCE

CLEAR COMMUNICATION

KNOWLEDGE OF PRODUCT

POSITIVE LANGUAGE

ACTING SKILLS

 READ CUSTOMER

CALMING PRESENCE

HOTLINE

(16)
(17)

PELANGGAN

PESAING

BIAYA

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