©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 1
Communicating
Communicating
Through the Internet
Through the Internet
and Other Technologies
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 2
Communicating in the
Communicating in the
Internet Age
Internet Age
Internet
E
-m
a
il
Voice Mail
F
a
x
e
s
Building Products
Building Products
Running Operations
Running Operations
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 3
Understanding the
Understanding the
Internet
Internet
Internet
Service Provider
World Wide Web
•
Dial-up modem
•
DSL or cable
•
Wireless access
•
Multimedia
•
Web browser
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 4
What Is a Uniform Resource Locator?
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 5
What Is a Uniform Resource Locator?
What Is a Uniform Resource Locator?
Hypertext
Hypertext
Transfer Protocol
Transfer Protocol
World
World
Wide Web
Wide Web
Domain
Domain
Name
Name
Top Level
Top Level
Domain
Domain
http://www.yahoo.co
http://www.yahoo.co
m
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 6
Business on the Internet
Business on the Internet
•
Share internal data
•
Promote telecommuting
•
Recruit new employees
•
Locate external information
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 7
•
Purchase parts and materials
•
Promote and sell goods and services
•
Facilitate customer support
•
Collaborate with business partners
•
Publicize business developments
Business on the Internet
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 8
News News Groups Groups News News Groups Groups Email Email Email Email Telnet Telnet Telnet
Telnet FileFile
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 9
What Is an Intranet?
What Is an Intranet?
• Job OpeningsJob Openings
• Policy ManualsPolicy Manuals
• Benefits InformationBenefits Information
• Company InformationCompany Information
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 10
What Is an Extranet?
What Is an Extranet?
Suppliers
Customers
Clients
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 11
Other Communication
Other Communication
Technologies
Technologies
Telephone
Telephone
Systems
Systems
Speech-Recognition
Speech-Recognition
Software
Software
Voice Mail
Voice Mail
Systems
Systems
Hand-Held
Hand-Held
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 12
Confronting
Confronting
Information Overload
Information Overload
Note Routine Messages Note Routine Messages
Flag Urgent Messages Flag Urgent Messages
Limit E-Mail Use Limit E-Mail Use
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 13
Threats to Data Security
Threats to Data Security
Hacking
Hacking CyberterrorismCyberterrorism CrackingCracking
Corporate Networks
Electronic
Data Management
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 14
Maintaining Data
Maintaining Data
Security
Security
•
Firewall software
•
Restricted network access
•
Enforcement and education
•
Background checks
•
Strong security policies
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 15
The Wired Workplace
The Wired Workplace
Productivity Productivity L a w s u it s L a w s u it s P ri v a c y P ri v a c y
Electronic
Electronic
Electronic
Electronic
World Wide Web
World Wide Web
and Internet
and Internet
World Wide Web
World Wide Web
and Internet
and Internet
Company Policy
©
Prentice Hall , 2003
Business Communicat ion Today
Chapter B - 16
Sabotage and Theft
Sabotage and Theft
•
Employees
•
Contractors
•
Consultants
•
Hackers
•
Viruses
•
Worms
Internal Threats
