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Ali Fauzi REFERENCES

A.B. Cleveland, J. (2013). Interoperability Platform. Bentley Systems Incorporated.

Abad, L. (2014). Media Literacy for Older People Facing The Digital Divide: The e- Inclusion Digital Programmes Design. Media Education Research Journal, n. 42, v.

XXI , 173-180.

Ahmad, S. (2002). Service Failure and Customer Defection: A Closer Look at Online Shopping Experiences. Managing Service Quality 12 (1) , 19 - 29.

Akbayrak, B. (2000). A Comparison of Two Data Collecting Methods: Interviews and Questionnaires. Hacettepe Universitesi Egitim Fakultesi Dergisi , 1-10.

Aliquo, J. F. (2014, April). DuPont Drives Continuous Improvement with COBIT 5 Process Assessment Model. COBIT Focus , pp. 1 - 7.

Barrera, N. E. (2013, July). Evidence Management for the COBIT 5 Assessment Programme. COBIT Focus , pp. 1 - 9.

Belkhatir, R. (2012). SOAQE - Service Oriented Architecture Quality Evaluation.

Wroclaw, Poland: archives-ouvertes.fr.

BKPM. (2015). Strategic Plan of Data Processing and Information Technology Center of BKPM. JAkarta: BKPM.

Carver, J. (2001). Carver's Policy Governance® Model in Nonprofit Organizations.

Le modèle Policy Governance et les organismes sans but lucratif. Canadian journal Gouvernance - revue internationale.

Chan, Y. H. (2003). Biostatistics 103:: Qualitative Data - Tests of Independence.

Singapore Med J, Vol. 44 (10) , 498-503.

Cotfas, L. (2010). Audit Techniques for Service Oriented Architecture Applications.

Informatica Economica , pp. 128 - 136.

Daniel, C. N. (2010). Using The SERVQUAL Model to Assess Service Quality and Customer Satisfaction. Univrsitet UMEA.

Deakin University. (2013). Digital Literacy. Deakin University.

DG Information Society and Media. (2011). Digital Literacy Report: A Review fo The i2010 einclusion initiative. DG Education and Culture and Eurostat.

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Ali Fauzi Drumm, C. (2005). Integrating eGovernment Services using Semantic Web

Technologies. SAP Research Center CEC Karlsruhe , 1-4.

ECDL Foundation. (2009). Digital Literacy Report. ECDL Publication.

Ferro, E. (2006). The Digital Divide Metaphor: Understanding Paths to IT Literacy.

Albany, Italy: National Center for Digital Government (NCDG), Working Paper No.

07-001.

Fonou-Dombeu, J. V. (2011). Combining Ontology Development Methodologies and Semantic Web Platforms for E-government Domain Ontology Development .

International Journal of Web & Semantic Technology (IJWesT) Vol.2, No.2, April 2011 , 12-25.

Fraser-Moleketi, G. (2010). A Guide to UNDP Democratic Governance Practice.

United Nations Development Programme.

Gavelin, K. (2009). Open Government: beyond static measures. involve - OECD.

Gosh, R. (2009). Discovering USer Profiles. WWW 2009 MADRID! , 1233-1234.

Graham, J. (2003). Principles forGood Governance in the 21st Century. Institute for Governance.

Gugliotta, A. (2005). A Semantic Web Service-based Architecture for the Interoperability of E-government Services.

Hachey, G. (2012). Semantic Web User Interfaces: A Systematic Mapping Study and Review.

Haes, S. d. (2013). COBIT 5 and Enterprise Governance of Information Technology:

Building Blocks and Research Opportunity. Journal of Information System , 307 - 321.

Harris, L. R. (2010). Mixing Interview and Questionnaire Methods: Practical

Problems in Alligning Data. Practical Assessment, Reearch and Evaluation, Vol. 15, No. 1, January , 1-19.

Harris, S. (2008). Semantic Technologies in Electronic Government. Oxford University Computing Laboratory.

Harrison, T. M. (2011). Open Government and E-Government: Democratic Challenges from a Public Value Perspective. 12th Annual International Digital Government Research Conference, (pp. 1-9).

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Ali Fauzi Harrison, T. M. (2011). Open Government and E-Government: Democratic

Challenges from A Public Value Perspective. 12th Annual International Digital Government Research Conference (p. 9). Center for Technology in Government U/

Albany.

Hurwitz, J. (2006). Thinking From Reuse - SOA for Renewable Business. Waltham:

Hurwitz & Associates.

Hybrid Lybraries. (2006). Project No. 791. Retrieved 2015, from Hybrid Libraries:

http://dlib.ionio.gr/hls/

ISACA. (2012). COBIT 5 - A Business Framework for the Governance and Management of Enterprise IT. ISACA.

ISACA. (2013). Self-Assessment Guide: Using COBIT5. Illinois: ISACA.

Ivanyos, J. (2009). Implementing COBIT based Process Assessment Model for Evaluating IT Controls. IA - Manager , 1 - 16.

Jun, M. (2004). Customer's Perceptions of Online Retailing Service Quality and Their Satisfaction. International Journal Quality and Reliability and Management. Vo. 21, No. 8 , 817-840.

Kadir, H. A. (2011). Impacts of Service Quality on Customer Satisfaction: Study of Online Banking and ATM Services in Malaysia. International Journal of Trade, Economics and Finance, Vo. 2, No. 1, February , 1-9.

Klischewski, R. (2003). Semantic Web for e-Government . Hamburg University, Informatics Department , 1-8.

Kremelberg, D. (2011). Practical Statistics - A Quick and Easy Guide to IBM, SPSS, STATA and Other Statistical Software. SAGE Publications, Inc.

Kristiani, E. (2004). Pemanfaatan Teknologi Web Services Pada Pertukaran Data Katalog Antar Perusahaan. Universitas Kristen Krida Wacana.

Lakshmanan, L. V. (1996). SchemaSQL - A Language for Interoperability in

Relational Multi-database System. 22nd VLDB Conference, (p. 239). Mumbay, India.

Leahy, J. (2004). Using Excel for Analyzing Survey Questionnaires. Madison: Board of Regents of the University of Wisconsin.

Mahmood, Z. (2007, April 6). The Promise and Limitation of Service Oriented Architecture. International Journal of Computer , pp. 74 - 78.

Maleyeff, J. (2007). Improving Service Delivery in Government with Lean Six Sigma.

IBM Center for The Business of Government.

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Ali Fauzi Mohiuddin, S. A. (2007). Business-Technology Drivers and Benefits of SOA. BP Trends .

Moon, Y. J. (2013). The Tangibility and Intangibilityof e-Service Quality.

International Journal of Smart Home, Vo. 7 No. 5 , 91-102.

OECD. (2007). Eurostat-OECD Manual on Business Demography Statistics. OECD - Eurostat.

OECD. (2001). Understanding The Digital Divide. Paris: OECD Publications.

Ojo, A. (2005, October). Ontology, Semantic Web and Electronic Government.

Macao. Retrieved 2016, from http://unpan1.un.org/:

http://unpan1.un.org/intradoc/groups/public/documents/un-dpadm/unpan040195.pdf

Papadomichelaki, X. (2006). A Review of Quality Dimensions in e-Government Services. M.A. Wimmer et al. (Eds.): EGOV 2006, LNCS 4084 , pp. 128–138.

Parasuraman, A. (1985, (Fall)). A Conceptual Model of Service Quality and Its Implications of Future Research. Journal of Marketing , pp. 41 - 50.

Pasquini, A. (2013). COBIT 5 and the Process Capability Model. Improvement Provided for IT Governance Process. FIKUSZ'13 Symposium for Young Researchers (pp. 67 - 75). FIKUSZ.

Plant, A. C. (2009). Establishing Governance: A Start Up Guide for New Businesses and Non-profit Organizations . MaRS Discovery District.

Rajput, A. (2013, September Vo. 1 No. 4). Significance of Digital Literacy in E- Governance. The SIJ Transactions on Industrial, Financial & Business Management (IFBM) , pp. 136 - 141.

Schiaffino, S. (2009). Intelligent User Profiling. Artificial Intelligence, LNAI 5640 , 193-216.

Seligman, L. (1999). The Impact of Databases and Data Sharing. Virginia: The MITRE Corporation.

Shahin, A. (2003). SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Service Quality.

Singh, H. (2010, August). On Formal Models and Deriving Metrics for Service Oriented Architecture. Journal of Software , pp. 866 - 871.

Sprott, D. (2005). CBDI Report, Business Flexibility Through SOA. CBDI Forum Limited.

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Ali Fauzi Tang, J. (2010). A Combination Approach to Web User Profiling. ACM Transaction on Knowledge Discovery From Data, Vol. V, No. N, March , 1-38.

The World Bank. (2013). Business Licensing: A Key to Investment Climate Reform.

Jakarta: The World Bank - Bank Dunia.

The World Bank. (2015). Doing Business 2015 - Going Beyond Efiiciency.

Washington DC: The World Bank.

Transparency and Accountability Initiative. (2010). Opening Government - A guide to best practice in transparency, accountability and civic engagement across the public sector. Creative Commons License.

Tridens. (2015). Tridens Innovative IT Solutions. Retrieved 2015, from http://www.tridens.si/expertise/soa/

Vitvar, T. (2010). Semantic Technologies for E-Government: An Overview. Springer- Verlag Berlin Heidelberg .

Vlahovic, N. (2010). Reaching Inter-institutional Business Processes in e-Society.

Business System Research , 21 - 29.

webMethods. (2005). The Business CAse for SOA. webMethods, Inc.

Widodo, A. P. (2013). E-Governmased Interoperability Framework based on a Real Time Architecture. IJCSI International Journal on Computer Science Issues, Vol. 10, Issue 1, No.2, January 2013 , 469 - 477.

Wirtz, B. W. (2015). E-Government Strategy Process Instruments. German University of Administrative Sciences Speyer.

Yang, Z. (2004). Online Service Quality Dimensions and Their Relationships with Satisfaction. International Journal Quality and Reliability and Management. Vo. 15, No. 3 .

Zake, F. (2011). Online Licensing Improves Business Efficiency in Nepal. World Bank.

Zeithaml, V. A. (2005, X). E-SERVQUAL. A Multiple Item Scale for Assessing Electronic Service Quality. Journal of Service Research , pp. 1 - 21.

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