• Tidak ada hasil yang ditemukan

REFERENCES - SGU Repository

N/A
N/A
Protected

Academic year: 2023

Membagikan "REFERENCES - SGU Repository"

Copied!
6
0
0

Teks penuh

(1)

Dini Syiefa Ur Rohmah

REFERENCES

Adams, S. (10 11, 2013). The 10 Skills Employers Most Want In 20-Something Employees.

The 10 Skills Employers Most Want In 20-Something Employees . http://www.forbes.com/.

Angelova, B., & Zekiri, J. (2011). Measuring Customer Satisfaction with Service Quality Using.

Measuring Customer Satisfaction with Service Quality Using , 239.

Ardiana, & Subaedi, b. (Maret, 2010). Kompetensi SDM UKM dan pengaruhnya terhadap kinerja UKM di surabaya. Kompetensi SDM UKM dan pengaruhnya terhadap kinerja UKM di surabaya . http://download.portalgaruda.org/.

Bartik, T. J. (13 June, 2012). Education and Local Economic Development. Education and Local Economic Development . http://research.upjohn.org/.

Basefsky, S., & Sweeney, S. (5 December, 2006). Employment Relations in SMEs: The United States. Retrieved 6 October, 2014, from ilr.cornell.edu:

https://www.ilr.cornell.edu/international/news/upload/BERLIN%20SME%20report.pdf Blackwell, M. (3 December, 2008). Multiple Hypothesis Testing: The F-test∗. Multiple Hypothesis Testing: The F-test

. http://www.mattblackwell.org/.

Boselie, P., Paauwe, J., & Jansen, P. (2000). HUMAN RESOURCE MANAGEMENT AND PERFORMANCE: LESSONS FROM THE NETHERLANDS. HUMAN RESOURCE MANAGEMENT AND PERFORMANCE: LESSONS , 5.

Cascio, W. (29 December, 2009). Training and Development. Introduction to Human Resource Management Definition . Balumahendrats.

Cengiz, E. (2010). MEASURING CUSTOMER SATISFACTION: MUST OR NOT? Journal of Naval Science and Engineering , 78.

Curtis, K. S. (2012). Conducting Market Research Using Primary Data. Conducting Market Research Using Primary Data . https://ag.arizona.edu.

Department Koperasi. (10 December, 2013). PEMBERDAYAAAN KOPERASI & UMKM .

Retrieved 6 October, 2013, from depkop.go.id:

http://www.depkop.go.id/phocadownload/Rakornas_2013/komisi%20vi%20dpr-ri.pdf Djumena, E. (28 June, 2013). Pajak UKM, Nasib 55 Juta Usaha. Retrieved 6 October, 2014,

from KOMPAS.COM:

http://bisniskeuangan.kompas.com/read/2013/06/28/0726280/Pajak.UKM.Nasib.55.Juta.Us aha

(2)

Dini Syiefa Ur Rohmah Ehlers, M. (1 July, 2010). Human Resource Development.

Ellis, T. J., & Levy, Y. (2008). Framework of Problem-Based Research: A Guide for Novice Researchers on the Development of a Research-Worthy Problem. Informing Science: the International Journal of an Emerging Transdiscipline , 20.

Elviana, D. A. (2013). Perbedaan Coping Stress PFC Dan EFC Pada Mahasiswa Bimbingan Dan Konseling Yang Stress Dalam Menyusun Skripsi. Salatiga: http://repository.uksw.edu/.

Enock, M. (2012). IMPACT OF HUMAN CAPITAL ON PERFORMANCE OF SMALL & . A CASE STUDY OF NTOROKO DISTRICT IN WESTERN UGANDA , 1.

Flippo, E. (29 December, 2009). Introduction to human resource management. Introduction to human resource management . balumahedrats.

Georgiadis, A., & Pitelis, N. C. (2011). Human resources and SME performance in services:

empirical evidence . Human resources and SME performance , 5.

Gominici, G., & Guzzo, R. (2 November, 2010). Customer Satisfaction in the Hotel Industry: A Case Study from Sicily. Customer Satisfaction in the Hotel Industry: A Case Study from Sicily . Palermo, Italy: http://papers.ssrn.com/.

Harjanto, R. N. (2010). ANALISIS PENGARUH HARGA, PRODUK, KEBERSIHAN, DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada Restoran Mamamia Cabang Mrican Semarang). Semarang: http://eprints.undip.ac.id/.

Hartono, B., Nugroho, B. A., & Prawiro, F. O. (2013). ANALYSIS OF CUSTOMER SATISFACTION WAROENG STEAK AND SHAKE CITY OF TOURISM BATU . Malang: http://fapet.ub.ac.id/.

Hasanudin, N. (1 September, 2010). Peran UKM dalam Mendorong Kekompetitifan Perekonomian Indonesia. Retrieved 7 October, 2014, from Okezone:

http://kampus.okezone.com/

Human Resource Excellence. (2013). Importance of Human Resource Management.

Retrieved 11 Oktober, 2014, from http://www.humanresourceexcellence.com/:

http://www.humanresourceexcellence.com/importance-of-human-resource-management/

Hunter, M. (2012). the 5 types of customers. the 5 types of customers . sbinfocanada.about.com.

Huselid, M. A. (2011). THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICE ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. THE IMPACT OF HUMAN RESOURCE , 1.

Hwang, J., & Zhao, J. (2010). Factors Influencing Customer Satisfaction or Dissatisfaction in the Restaurant Business Using AnswerTree Methodology . Journal of Quality Assurance in Hospitality & Tourism .

(3)

Dini Syiefa Ur Rohmah Info UKM. (1 July , 2014). Klasifikasi UKM. Retrieved 15 October, 2014, from http://ukmbelajar.net: http://ukmbelajar.net/artikel-berita/berita/klasifikasi-ukm/

INVESTOPEDIA. (2012). Human Resources (HR). Retrieved from http://www.investopedia.com: http://www.investopedia.com/terms/h/humanresources.asp Jahanshahi, A. A. (2011). Study the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty . International Journal of Humanities and Social Science , 259.

Julaikah, N. (11 December, 2013). UKM didorong jadi mesin penggerak pertumbuhan ekonomi. Retrieved 6 October, 2014, from palingaktual.com:

http://palingaktual.com/113396/ukm-didorong-jadi-mesin-penggerak-pertumbuhan- ekonomi/read/

Julius, O. (2009). MANAGEMENT COMPETENCIES, ATTITUDE TOWARDS ACCESSING FINANCE . MANAGEMENT COMPETENCIES, ATTITUDE TOWARDS ACCESSING FINANCE . http://www.mubs.ac.ug/.

Kadam, A. (13 November, 2013). Data Collection Primary & Secondary Data. Data Collection Primary & Secondary Data . http://www.slideshare.net.

Karami, A. (2004). HOW HUMAN RESOURCE CAPABILITIES AFFECT THE ORGANISATIONS.

HOW HUMAN RESOURCE CAPABILITIES AFFECT THE ORGANISATIONS . http://www2.warwick.ac.uk/.

Keizai. (2009). Small Medium Enterprise Agency. Retrieved 6 October, 2014, from meti.go.jp:

http://www.meti.go.jp/english/aboutmeti/data/aOrganizatione/keizai/chuushoukigyou/01.

htm

Kementrian Koperasi . (2008). KRITERIA USAHA MIKRO, KECIL DAN MENENGAH MENURUT UU NO. 20 TAHUN 2008 TENTANG UMKM. Retrieved 14 October, 2014, from http://www.depkop.go.id:

http://www.depkop.go.id/index.php?option=com_content&view=article&id=129

Kompasiana. (18 December, 2013). Perkembangan Koperasi dan UKM di Indonesia.

Retrieved 15 october, 2014, from http://ekonomi.kompasiana.com:

http://ekonomi.kompasiana.com/bisnis/2013/12/18/perkembangan-koperasi-dan-ukm-di- indonesia-617617.html

MARS Indonesia. (27 February, 2013). Pelaku UKM Mayoritas Usia Produktif & Tamatan SMA. Retrieved 7 October, 2014, from newsletter.marsindonesia.com:

http://newsletter.marsindonesia.com/2013/02/27/pelaku-ukm-mayoritas-usia-produktif- tamatan-sma/

Matondang, Z. (2009). VALIDITAS DAN RELIABILITAS SUATU INSTRUMEN PENELITIAN.

JURNAL TABULARASA PPS UNIMED , 89-91.

(4)

Dini Syiefa Ur Rohmah Nasir, A., Ahmed, M. A., Nazir, I., Zafar, H., & Zahid, Z. (2014). Impact of Different Determinants on Customer’s Satisfaction Level (A case of Fast Food Restaurant).

http://www.ijbmi.org/ , 33.

Ory, J. (2012). EXAMINING RELIABILITY AND VALIDITY OF THE ROADSIGN PERCEPTION TEST . Louisiana: http://etd.lsu.edu.

Partomo, S. (June, 2012). USAHA KECIL MENENGAH DAN KOPERASI. USAHA KECIL

MENENGAH DAN KOPERASI .

http://www.online.fe.trisakti.ac.id/pusatstudi_industri/PUSAT%20STUDY%20TULUS%20TAM BUNAN/Pusat%20Studi/Working%20Paper/WP9.pdf.

Patricio, V., Leal, R. P., & Pereira, Z. L. (2006). Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort . Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort . Portuguese: http://run.unl.pt/.

Penwarden, R. (18 July, 2014). Descriptive Research: Defining Your Respondents and Drawing Conclusions. Descriptive Research: Defining Your Respondents and Drawing Conclusions . http://fluidsurveys.com.

Petzer, D., & Mackay, N. (2014). Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurant. African Journal of Hospitality, Tourism and Leisure , 3-4.

Qi, Z. (1 June, 2011). Understanding Customer Service Index. Understanding Customer Service Index . Singapore: http://nus.edu.sg/.

Raosoft. (2004). http://www.raosoft.com/. Retrieved from http://www.raosoft.com/:

http://www.raosoft.com/samplesize.html

Rappler. (3 September, 2014). Indonesia moves up 4 spots in WEF competitiveness rankings.

Retrieved 6 October, 2014, from rappler.com: http://www.rappler.com/world/regions/asia- pacific/indonesia/68053-indonesia-2014-world-economic-forum-global-competitiveness- ranking

Reiss, B. (4 January, 2010). 12 attributes to put you in the right mindset and give you an edge over the competition. Success is All in the Attitude . http://www.entrepreneur.com/.

Riyandi, D. (2012). ANALISIS KOMPETENSI SUMBER DAYA MANUSIA DAN PENGARUHNYA TERHADAP KINERJA UKM SENTRA KAOS DI KOTA BANDUNG. ANALISIS KOMPETENSI SUMBER DAYA MANUSIA DAN PENGARUHNYA TERHADAP KINERJA UKM SENTRA KAOS DI KOTA BANDUNG . http://digilib.itb.ac.id/.

Rose, D. S. (27 June, 2013). How important is previous business experience to a VC or angel when investing in a start up? Thoughts on startups by investors that fund them &

entrepreneurs that run them . http://gust.com/.

(5)

Dini Syiefa Ur Rohmah Sabir, R. I., Ghafoor, O., Hafeez, I., Akhtar, N., & Rehman, A. U. (2014). Factors Affecting Customers Satisfaction in Restaurants Industry In Pakistan. http://www.irmbrjournal.com , 871.

Sabir, R. I., Irfan, M., Akhtar, N., Pervez, M. A., & Rehman, A. U. (2014). Customer Satisfaction in the Restaurant Industry; Examining the Model in Local . Journal of Asian Business Strategy , 21-23.

Samardzija, J., Bazdan, V., & Pecotic, M. (2014). Interior Design in Restaurants as a Factor Influencing Customer Satisfaction. Interior Design in Restaurants as a Factor Influencing Customer Satisfaction . Croatia: http://www.rithink.hr/brochure/pdf/vol4_2014/10-14.pdf.

Santiago, A. (2013). Why is education so important for career success? Why is education so important for career success? http://www.foundationeducation.edu.au/.

Setiawan, P. (18 January, 2015). Pengertian Statistik Lengkap Menurut Para Ahli. Pengertian Statistik Lengkap Menurut Para Ahli .

Shamsuzzaman. (2012). Customer Satisfaction Case: National Life Insurance Company Limited, Khulna Branch. Customer Satisfaction Case: National Life Insurance Company Limited, Khulna Branch , 10.

Simon, C. (2007). A CASE STUDY APPROACH TO EXPLORING THE RELATIONSHIP BETWEEN HUMAN RESOURCES AND FIRM PERFORMANCE. A CASE STUDY APPROACH TO EXPLORING THE RELATIONSHIP BETWEEN HUMAN RESOURCES AND FIRM PERFORMANCE , 3.

Stephensen. (April, 2009). HR Capability Framework & Professional Development Guide. HR Capability Framework & Professional Development Guide . http://www.people.tas.gov.au/.

Stuart, R. (1 March, 2013). Essential Of Human Resource Training and Development.

Essential Of Human Resource Training and Development . http://www.hrps.org/blogpost/736528/160480/Essentials-of-Human-Resource-Training- and-Development.

Subaedi, I. A. (2010). Kompetensi SDM UKM dan Pengaruhnya Terhadap Kinerja . MANAJEMEN DAN KEWIRAUSAHAAN , 43.

Szlávicz, Á., & Berber, N. (2009). Strategic Human Resource Management at . Strategic Human Resource Management at . http://www.ef.uns.ac.rs.

Usman, M. (26 May, 2012). Peran UKM Sebagai Solusi Bisnis Untuk Rakyat. Retrieved 6 October, 2014, from kabarukm.com: http://www.kabarukm.com/peran-ukm-sebagai-solusi- bisnis-untuk-rakyat.html

Wasserbauer, M. (24 June, 2014). http://cekindo.com/restaurant-market-experiencing- great-growth-opportunity-in-indonesia.html. Retrieved 27 March, 2015, from

(6)

Dini Syiefa Ur Rohmah http://cekindo.com/: http://cekindo.com/restaurant-market-experiencing-great-growth- opportunity-in-indonesia.html

Wibowo, M. (2012). Qualitative Market Analysis of Retail and Restaurant Business in Indonesia. Qualitative Market Analysis of Retail and Restaurant Business in Indonesia , 19.

Williams, R. V. (10 September, 2013). Research And The Research Process. Retrieved 23 May, 2015, from https://www15.uta.fil: https://www15.uta.fi/FAST/FIN/RESEARCH/research.html Yong, C. K., Siang, D. O., Lok, T. w., & Kuan, W. Y. (April, 2013). FACTORS INFLUENCING DINING EXPERIENCE ON CUSTOMER SATISFACTION AND REVISIT . FACTORS INFLUENCING DINING EXPERIENCE ON CUSTOMER SATISFACTION AND REVISIT . Malaysia:

http://eprints.utar.edu.my/.

Yuen, E. F., & Chan, S. S. (4 October, 2010). The effect of retail service quality and product quality on customer loyalty. The effect of retail service quality and product quality on customer loyalty . http://www.palgrave-journals.com/.

Yuksel, A., & Yuksel, F. (n.d.). Consumer Satisfaction Theories: A Critical Review. Customer Satisfaction: Conceptual Issues . www.researchgate.net/.

Referensi

Dokumen terkait

Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector.. Pembuatan