Prepaid My max3 account User Guide

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Prepaid My max3 account

User Guide

My max3 account _______________________________________________________ 2 Sign In _____________________________________________________________ 2 Purchase Top Up Voucher ________________________________________________ 4 Change Package _______________________________________________________ 6 Additional Equipment _______________________________________________________ 8 Technical Issue _______________________________________________________ 10 Payment Method

Virtual Account _______________________________________________________ 11 Klik BCA E-Commerce ________________________________________________ 12 Credit Card _______________________________________________________ 13

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My max3 account

Apa itu My max3 account? / What is My max3 account?

My max3 account merupakan portal yang dapat digunakan oleh Pelanggan untuk mengelola akun max3 yang dimiliki termasuk untuk pembelian Voucher Isi Ulang, pergantian paket, penambahan dan/atau pengurangan perangkat serta pembelian perangkat tambahan melalui situs resmi max3. My max3 account is a portal that can be used for Customer to manage their max3 account which include purchasing Top Up Voucher, changing packages, adding and/or removing equipment, as well as purchasing additional equipment through max3' official website.

Apa fungsi My max3 account? / What are features of My max3 account?

• Informasi dan status masa aktif akun max3 / max3 account’ expiry date and other information • Pembelian Voucher Isi Ulang untuk perpanjangan masa aktif / Purchasing Top Up Voucher to

extend subscription

• Perubahan paket layanan max3 / Changing max3 service’ package

• Penambahan dan/atau pengurangan Set Top Box / Adding and/or removing Set Top Box • Pembelian perangkat tambahan / Purchase additional equipment

• Pengaduan kendala teknis / Issuing technical inquiry

Sign In

My max3 account dapat dibuka menggunakan web browser seperti Internet Explorer, Mozilla Firefox, Google Chrome, dan Opera. Berikut langkah penggunaannya:

You can open My max3 account from any web browser such as Internet Explorer, Mozilla Firefox, Google Chrome, and Opera. The following steps are:

1. Buka situs web www.mymax3.net dari web browser PC/Notebook Anda Visit www.mymax3.net from your PC/Notebook’ web browser

2. Klik ‘My Account’ pada bagian kanan atas halaman situs web Click 'My Account' on the top hand corner of the page

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3. Masukkan ID Pelanggan dan password di kolom yang tersedia Insert your Customer ID and password at the provided column 4. Klik ‘Login’

Click 'Log In'

Anda dapat melakukan pengecekan akun max3 yang dimiliki, termasuk nama paket dan masa aktif, melalui fitur Account Information

You can check your max3 account, including service name and its expiry date, using Account Information feature

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Purchase Top Up Voucher

5. Klik ‘Purchase Top Up Voucher’ untuk membeli Voucher Isi Ulang dan memperpanjang masa aktif akun max3 Anda

Click ‘Purchase Top Up Voucher’ to purchase Top Up Voucher and extend your max3 account’ expiry date.

6. Pilih jumlah Voucher Isi Ulang yang akan dibeli

Choose Top Up Voucher quantity that you are going to purchase 7. Klik ‘Submit Order’

Click ‘Submit Order’

8. Pastikan rincian tagihan untuk Voucher Isi Ulang yang akan dibeli Reassure the detail of Top Up Voucher that are to be purchased

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9. Pilih salah satu dari 3 metode pembayaran yang akan digunakan (Virtual Account, Kartu Kredit Visa/MasterCard atau Klik BCA E-Commerce)

Choose one of the 3 methods of payment that will be used (Virtual Account, Credit Card Visa/MasterCard or Klik BCA E-Commerce)

Untuk pembayaran menggunakan Klik BCA E-Commerce, masukkan UserID Klik BCA Anda For payment using Klik BCA E-Commerce, input your Klik BCA User ID

10. Klik kolom tanda centang untuk menyatakan setuju terhadap Syarat dan Ketentuan Click checklist column to agree to the Terms and Conditions

11. Klik ‘Pay Now’ Click ‘Pay Now’

12. Untuk melakukan pembayaran, ikuti langkah ‘Metode Pembayaran’ (hal. 11) sesuai metode yang telah dipilih

Follow the instruction on ‘Payment Method’ (pg. 11) to make payment based on your chosen method

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Change Package

5. Klik ‘Change Package’ untuk mengubah paket layanan max3 Click ‘Change Package’ to change max3 service package 6. Pilih paket layanan max3 yang sesuai kebutuhan Anda

Choose max3 service package that suit your needs

7. Pilih jumlah Set Top Box yang diinginkan bagi pelanggan yang mendapat bonus max3 cabletv Choose Set Top Box quantity that will be used by customer who acquires bonus max3 cabletv 8. Pilih jumlah Kabel HDMI yang ingin dibeli bagi pelanggan yang mendapat bonus max3 cabletv

Choose HDMI Cable quantity that will be purchased by customer who acquires bonus max3 cabletv

9. Klik ‘Submit Order’ Click ‘Submit Order’

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10. Pastikan rincian tagihan untuk Voucher Isi Ulang paket max3 baru dan perangkat tambahan Reassure the detail of new max3 package’ Top Up Voucher and additional equipment

13. Klik ‘Pay Now’ Click ‘Pay Now’

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Additional Equipment

5. Klik ‘Additional Equipment’ untuk melakukan penambahan Set Top Box dan aksesori tambahan untuk menikmati layanan max3

Click ‘Additional Equipment’ to add Set Top Box and additional accessories to enjoy max3 service 6. Klik kolom tanda centang dan pilih jumlah Set Top Box dan aksesoris tambahan yang diinginkan

Click checklist column and choose Set Top Box and additional accessories unit to suit your needs 7. Klik ‘Submit Order’

Click ‘Submit Order’

8. Pastikan rincian tagihan untuk Voucher Isi Ulang dengan Set Top Box dan aksesoris tambahan Reassure the detail of Top Up Voucher including additional Set Top Box and accessories

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11. Klik ‘Pay Now’ Click ‘Pay Now

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Technical Issue

5. Klik ‘Technical Issue’ untuk pengaduan kendala teknis yang pelanggan hadapi Click ‘Technical Issue’ to issue a technical inquiry that you experienced

6. Pilih subjek kendala teknis berdasarkan kategori layanan yang mengalami masalah Choose subject of your technical inquiry based on the category of the issued services Ketik deskripsi singkat mengenai kendala teknis yang pelanggan hadapi

Type short description of technical issue that you experienced 7. Klik ‘Submit Ticket’

Click ‘Submit Ticket’

Anda akan menerima nomor Tiket Pengaduan max3 yang dikirim melalui email. You will receive max3 Ticket Number that will be sent via email.

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Payment Method

Metode Pembayaran Virtual Account

Virtual Account Payment Method

Pilih metode pembayaran melalui Virtual Account; Anda akan mendapatkan 16 digit nomor Virtual Account. Anda dapat membayar tagihan ini secara setoran tunai, transfer dana (via teller atau ATM), SMS banking, atau Internet banking.Setiap order akan memiliki nomor Virtual Account yang berbeda-beda dan tidak dapat dipakai untuk dua kali proses transaksi.

Select Virtual Account as the chosen method of payment; you will receive 16 digits of Virtual Account numbers. You would be able to pay your billing in cash, bank transfer (via teller or ATM), SMS banking or Internet banking. Every order will receive an unique Virtual Account number that can not be proceed twice.

• Setoran Tunai / Cash Deposit

Setoran tunai melalui teller Bank Permata dengan menyebutkan nomor Virtual Account serta nilai nominal yang akan dibayarkannya sesuai jumlah tagihan.

Cash deposit through teller at Bank Permata to the Virtual Account number with total payment must be same as total billing.

• Transfer Dana / Bank Transfer

o Via Teller

Transfer dana melalui teller bank manapun ke nomor Virtual Account menggunakan slip transfer. Dapat dikenakan biaya tambahan sesuai ketentuan bank yang berlaku yang harus ditambahkan ke nilai nominal yang akan dibayarkan.

Bank transfer from any bank teller to the Virtual Account number using bank transfer form. You may be charged with additional fee according to bank’s rules that must be added to the total billing charged.

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Metode Pembayaran Klik BCA E-Commerce

Klik BCA E-Commerce Payment Method

Pilih metode pembayaran melalui Klik BCA; masukkan User ID Klik BCA milik Anda pada kolom yang disediakan. Pembayaran online menggunakan Klik BCA E-Commerce mengharuskan Anda

membayarkan tagihan dalam kurun waktu 1x24 jam dengan cara mengakses akun Klik BCA melalui http://www.klikbca.com:

Select Klik BCA as the chosen method of payment; insert Klik BCA User ID that belongs to you within the provided column. You are required to complete any online payment using Klik BCA E-Commerce within 1x24 hours time frame by accessing http://www.klikbca.com:

• Ketik User ID dan PIN Internet Banking BCA, kemudian klik 'Login' Type in User ID and PIN Internet Banking BCA, click 'Login' • Pilih pembayaran 'e-commerce'

Select 'E-Commerce' • Pilih kategori 'Lain-lain'

Select category 'Others' • Pilih nama perusahaan: Biznet

Select company' name: Biznet

• Pilih rekening yang akan digunakan (apabila memiliki rekening lebih dari satu) Select the bank account (if customers have more than one bank account) • Klik 'Lanjutkan'

Click 'Continue'

• Masukkan nomor Key BCA pada kolom RESPON KEYBCA Type in the Key BCA numbers in the RESPON KEYBCA column • Klik 'Kirim'

Click 'Send'

• Jika transaksi berhasil maka akan tampil Bukti Transaksi Berhasil If transaction is successful, customers will see Proof of Transaction • Klik 'Simpan' atau 'Cetak' (optional)

Click 'Save' or 'Print' (optional) • Selesai

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Metode Pembayaran Kartu Kredit

Credit Card Payment Method

Pilih metode pembayaran melalui Kartu Kredit; tampilan web browser Anda akan dialihkan ke portal MIGS untuk melakukan pembayaran online menggunakan Kartu Kredit (Visa/MasterCard). Select Credit Card as the chosen method of payment; your web browser will be redirected to MIGS portal to do online payment using Credit Card (Visa/MasterCard).

• Klik tipe Kartu Kredit yang akan digunakan untuk melakukan pembayaran. Click your preferred Credit Card type that will be used for payment.

• Masukkan data Kartu Kredit Anda dalam kolom tersedia berupa nomor kartu, masa kadaluarsa, dan kode keamanan yang terdapat pada bagian belakang kartu Anda

Input your Credit Card data at the available column such as card number, expiry date, and security code stated on the signature panel of your card

• Pada beberapa Kartu Kredit saat melakukan pembayaran online diperlukan kode konfirmasi 3D Secure (8 digit) selain kode CVV (3 digit). Apabila kode konfirmasi 3D Secure tidak dikirimkan melalui SMS atau melewati batas kadaluarsa 3 menit, silakan hubungi bank penerbit kartu.

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• Setelah dilakukan pembayaran, akan terdapat tampilan yang menyatakan apabila transaksi telah berhasil.

After the payment, you will get a result of your transaction that has been approved.

• Setelah pembayaran berhasil, Anda akan menerima bukti pembayaran melalui email. After your payment has been approved, you will get a payment receipt via email.

Prepaid My max3 account User Guide