D. Sanctions for Violations
10. Bakorseni
In an effort to create work life balance, the Company through the Learning and Development Division, particularly through Work Life Balance Aspect, manages sports and arts communities to allow employees to engage in their hobbies in sports and the arts. These communities are coordinated by BCA Sports and Art Coordinating Board (Bakorseni BCA).
The purpose of the community is to involve all employees to develop their potentials in sports and art and also to strengthen relationships among employees to create togetherness and friendship. It is expected that these activities can create a work life balance that makes employees stay healthy and improve their productivity.
Bakorseni activities include:
1. Sports including Football, Futsal, Volleyball, Basketball, Badminton, Table Tennis, Chess, Dance, Cycling, Tennis, Bowling, Hiking, Running, Fishing, Karate, Freeletics
2. Art including choir, band, photography.
Bakorseni also participates in events or games such as Interbank Sports Week - organized by Bank Indonesia (POR BANK) or sports events organized by the National Banking Association (Perbanas), Financial Services Authority and Regional Banking Consultative Body (BMPD).
Bakorseni Activities in 2017:
1. National Porseni commemorates the 60th Anniversary of the Company on 24-25 February 2017 at GOR Soemantri Kuningan Jakarta involving 1,218 athletes and officers from all Regional Offices, Head Office and Subsidiaries.
2. Sports Division conducts regular exercises and activities with communities registered within the Company at Head Office or Regional Offices.
3. Art Division conducts regular exercises, friendly competition activities and participates in various events in a number of activities conducted by external parties.
CODE OF CONDUCT
The Company’s Code of Conduct is developed as a guideline for the Company’s employees in making decisions and taking actions. The Code of Conduct provides guidance on what is expected of them in relation to the customers, shareholders, other employees, vendors/partners, the government and the communities in which we are located.
The Code of Conduct serves as the basis for all policy-making and decision-making on a day-to-day basis, and also for the operations of the Company. Any decision and action of any employee in his/her position to represent the Company must be within the highest level of integrity standards, including if such standards are not set explicitly forth in the prevailing rules and regulations of the Republic of Indonesia.
The main principles in the Company’s Code of Conduct include:
1. Professional;
2. Integrity;
3. Excellent team;
4. Excellent service;
5. Social concerns.
Key Contents of the Company’s Code of Conduct:
The key contents of the Company’s Code of Conduct include:
1. Comply and obey the prevailing rules and regulations.
2. Maintain a good reputation and safeguard the assets of the Company.
3. Maintain the confidentiality of customer and corporate data.
4. Avoid personal interests from conflicting with the interests of the Company or its customers.
5. Correctly record all transactions in accordance with the requirements.
6. Maintain and foster the harmony of work environment and healthy competition.
7. Not misuse his/her position and authority for his personal or family interests.
8. Not commit a disgraceful act which could harm the image of his profession or the image of the Company in general.
9. Stay away from any form of gambling or speculative actions.
10. Always improve knowledge and understanding, by keeping abreast with the development in banking industry in particular and the business world in general.
Enforcement of Code of Conduct
The Code of Conduct applies to every member of the Board of Directors, members of the Board of Commissioners, and employees of the Company.
Socialization
Based on the Board of Directors Decision Letter No.778/SK /DIR/95 concerning the Code of Conduct, the Code applies to members of the Board of Commissioners, members of the Board of Directors and employees of the Company. The various means of communication to disseminate the Code of Conduct include:
1. The Code of Conduct is prepared in a Pocket Book size and is distributed to every employee of the Company.
The employee signs the statement that he/he understands, and pledges to obey and execute the Code of Conduct as a guideline for proper behavior both inside and outside the work. Based on the Company’s Whistleblowing System implementation policy set forth in Board of Directors Decision Letter No.146 / SK / DIR / 2017 dated 1 November 2017, the breach of the Code of Conduct is also a part of committed actions eligible to be reported through the whistleblowing reporting system.
2. The Code of Conduct has been published in the Company’s internal portal (MyBCA), Corporate Governance Guidelines under the Chapter of Code of Conduct, and corporate website under the section of Corporate Governance.
3. Socialization related to the discussion of Code of Conduct, such as those pertaining to Company confidential data, confidential position, fraud, etc. is conducted through sharing session or COP in each Division / Business Unit within the Company.
Vendor-related Code of Conduct
In performing their duties, employees oftentimes need to associate with vendors. Therefore, these employees must adhere to the Code of Conduct related to the vendors, which includes among other provisions:
1. Each employee in performing his/her duties shall maintain the good name and reputation of the Company, including but not limited to:
a. Grooming him/herself and behaving in accordance with good ethics and manners (action and spoken words).
b. Not excessively compromising during vendor pre-qualification and verification of billings from vendor.
c. Avoiding meetings that may influence or may be perceived as influencing the decisions in his/her roles and responsibilities.
2. Employees should avoid situations in which the behavior of the vendor may give personal benefits and / or incur losses to the Company.
3. Employees must maintain the confidentiality of the Company’s and the vendor’s information that is gathered while performing their duties and not benefiting from them for personal gains.
4. Employees proactively provide information to the management or the relevant authorities if they are affiliated or having family relationship with the vendor that may potentially influence the objectivity in the conduct of the work.
5. Employees must not take advantage of errors made by vendors.
6. Employees must not request or accept any form of money / gift / packages / facility and not must not bind themselves on lending/borrowing transactions.
7. Employees are mandatorily required to return all gifts in the form of money / gift / packages / facility in accordance with the prevailing regulations and may provide the evidence of such return in a letter signed by the Business Unit Leader and Receipt of Return of Goods.
8. Employees at all times prevent any potential conflict of interest in dealing with vendors.
Enforcement Measures and Sanction of Breach of Code of Conduct
1. The provisions in Code of Conduct are binding and must be understood and implemented by staff at all levels within the Company in order to support the implementation of the principles of good corporate governance.
2. In the event of any breach or non-compliance with the Company’s policy and Code of Conduct, the violator may be subject to sanctions in accordance with the severity of the breach. The decision to be made by the Company in this regard shall be made in accordance with the type and severity of the violations and the overall evaluation of the offending individual.
3. During 2017 there was no significant breach of the Company’s Code of Conduct.
Settlement of Cases of Breach of Code of Conduct 2017
During the year 2017, there are 97 (ninety seven) breaches of Code of Conduct summarized as follows:
Year Total Ammount Settlement Status
2017 SP I
SP II SP III
70 207
Cases have been resolved
CORPORATE CULTURE
The Corporate Culture is made up of Vision, Mission and Corporate Values. The Company’s vision and mission are established to provide foundation, direction, and guidance for all levels within the Company in conducting their activities. While the Company’s values are established to serve as a moral guideline for all levels within the Company to carry out its mission and achieve its vision.
The Company’s Vision, Mission and Values are as follows:
Corporate Vision
To be the Company of choice and a major pillar of the Indonesian economy
Corporate Mission
• To build centers of excellence in payment settlements and financial solutions for businesses and individuals.
• To understand diverse customer needs and provide the right financial services to optimize customer satisfaction.
• To enhance our corporate franchise and stakeholders value.
Corporate Values 1. Customer Focus
Attention/concerns followed by the efforts to provide services to meet customers’ specific expectations and/
or needs.