Watch the interactive video below
Module 2: Overview
Module Objectives
1. Module Objective 1: Students will be able to define customer requirements (CLO1) 2. Module Objective 2: Students will be able to perform a market analysis (CLO1) 3. Module Objective 3: Students will be able to develop engineering specifications and
benchmarking (CLO1)
4. Module Objective 4: Students will be able to function effectively in selected role (CLO2) 5. Module Objective 5: Students will be able to prepare structured summaries of design tool use
and results that possess appropriate structure, grammar and tone (CLO3)
Module Highlights
This module consists of material to review/read and videos that consist of both interactive and quiz-based activities. All module interactive activities provide the students to test their understanding, and is not graded. Students need to progress through the material in sequential order, as setup in Canvas. Once the module is completed, the quiz and associated assignments become visible, and are to be completed per Canvas due date. This module’s material contains learning content about customer requirements, marketing analysis, and engineering specifications with benchmarking. This allows student teams to work on measuring their project by defining their target market’s requirements, perform a market analysis, and to develop engineering specifications along with benchmarking competition. The module also provides students with an industry perspective (Vermeer Co.).
In this module student teams will continue to work through the DFSS process by utilizing the templates/forms found in the DMADVR toolbox to complete their assignments. Teams will be successful by utilizing roles/responsibilities and allocating the workload to successfully
complete the assignment(s) on time in order to submit to Canvas. Student teams frequently forget to complete their summary, which is part of their final report. Success will hinge on completing the module and completing the quiz to be ready for teamwork!
Materials, Activities and Assignments
• Read/review the module in sequential order
• Watch embedded videos in the module
• Complete interactive activities and quiz-based videos in the module
• Discuss assignment requirements and allocate workload within the team to complete assignments via in-class and MS Teams
• Submit associated assignments to Canvas due dates:
Customer Requirements_ Market Analysis
This assignment will provide students the opportunity to research and record customer
requirements, and market competition. The teams need to allocate workload on the tasks, based on roles/responsibilities. This assignment provides the opportunity for consensus building and team collaboration completing the associated DMADVR toolbox templates.
This assignment will help you to develop…
• Module Objective 1: Students will be able to define customer requirements (CLO1)
• Module Objective 2: Students will be able to perform a market analysis(CLO1)
• Module Objective 4: Students will be able to function effectively in selected role (CLO2)
• Module Objective 5: Students will be able to prepare structured summaries of design tool use and results that possess appropriate structure, grammar and tone (CLO3)
Tasks
Teams will work on developing customer requirements based on research (guided by –customer needs) to guide design. Teams need to utilize their roles and responsibilities to allocate work on this
MODULE 2: OVERVIEW | 28
assignment. The second part of this assignment is for teams to analyze the market based on target customers and to identify potential competitive products/ services. The team will gain information from this competitive analysis to consider how and if the customer needs are being met by the competition, and this will be valuable for teams in developing their own design. This will be used as input into the Engineering Specifications and Benchmarking assignment. Determining gaps in the market in meeting customer needs is key in future work in developing an engineering solution/design.
Teams will gain experience with consensus building and work allocation. Teams will complete the associated DMADVR toolbox templates associated with the assignment(s).
Keys to success on this project include teamwork. Determining work allocation after a team discussion on the assignment requirements, and utilizing the DMADVR toolbox templates to complete the work. Inside and outside class discussion and work may be warranted to ensure due date is met. Success will hinge on completing the module and associated quiz to be ready for teamwork!
Grading Criteria
Grading is based on the “Expectations of Deliverables” outlined in the assignment document.
This is reflected in the grading rubric available to students on the Canvas once the assignment is opened.
Engineering Specification and Benchmarking
The next step in the design process is to build a technical list of metrics and features that satisfy your customer requirements can be satisfied. In this assignment the team will work to build the list of metrics and features to satisfy the customer requirements. Customer requirements was developed previously in 03, and this serves as the WHAT, and in this assignment, teams need to develop the HOW those requirements will be satisfied.
This assignment will help you to develop…
• Module Objective 3: Students will be able to develop engineering specifications and
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benchmarking (CLO1)
• Module Objective 4: Students will be able to function effectively in selected role (CLO2)
• Module Objective 5: Students will be able to prepare structured summaries of design tool use and results that possess appropriate structure, grammar and tone (CLO3)
Tasks
This assignment will consist of teams acquiring information that will be used for decision making and product testing. Teams will determine the technical specifications required to meet customer requirements. Teams will review existing products and clearly define how they meet customer requirements. Teams will be successful in collaborating and having discussions to determine work allocation by utilizing roles/responsibilities. Teams will need to complete the associated DMADVR toolbox template and allocate work to complete the assignment on time.
Success will hinge on completing the module and associated quiz to be ready for teamwork!
Grading Criteria
Grading is based on the “Expectations of Deliverables” outlined in the assignment document.
This is reflected in the grading rubric available to students on the Canvas once the assignment is opened.
MODULE 2: OVERVIEW | 30
Measure Phase
The second process step in Design for Six Sigma process, DMADVR, it is used to determine the definition of what the customer wants to create a specification. The specification defines the product or service in a way that is measurable, allowing data to be collected and compared with the specified requirements. This is essential for ensuring the final product meets the customer needs, defined in the first step
Measure the customer requirements. Understanding customer needs/wants, and translating into measurable design requirements. This phase includes development of Customer Requirements, Market Analysis, Engineering Specifications, and Benchmarking.
One or more interactive elements has been excluded from this version of the text. You can view them online here:
https://iastate.pressbooks.pub/me270baughman/?p=2249#oembed-1
Customer Needs – Part 1 Video Script [doc]