06.08.23 LAMPIRAN MEVI

(1)

Kuisioner Wawancara

Lampiran

LAMPIRAN

(2)

Kuisioner Wawancara

Lampiran Instrumen Wawancara

Analisa Pelayanan Pdam Dalam Memenuhi Distribusi Air Bersih Di Kenagarian Unggan Kecamatan Sumpur Kudus Kabupaten Sijunjung

Kuesioner ini merupakan model kuesioner terbuka karena jawaban seluruhnya berasal dari pihak responden. Data-data hasil kuesioner ini tidak akan disebarluaskan kepada pihak manapun karena hanya digunakan untuk keperluan riset penulis di Universitas Ekasakti Padang.

Penulis merupakan mahasiswa program studi Teknik Sipil yang saat ini sedang melakukan riset guna menyempurnakan tugas akhir/skripsi. Saya mohon sekiranya Bapak/Ibu berkenan meluangkan sedikit waktu untuk menjawab beberapa pertanyaan kuesioner berikut.

Terima kasih.

Hormat saya,

MEVI APRILZA

(3)

Kuisioner Wawancara

Lampiran I. PETUNJUK PENGISIAN

Berikan Tanda Pada Pilihan Anda

Penilaian Kinerja SB (5) = Sangat Baik

B (4) = Baik

CB (3) = Cukup Baik TB (2) = Tidak Baik

STB (1) = Sangat Tidak Baik Harapan SB (5) = Sangat Baik

B (4) = Baik

CB (3) = Cukup Baik TB (2) = Tidak Baik

STB (1) = Sangat Tidak Baik II. IDENTITAS RESPONDEN

• Nama

(inisial diperbolehkan)

: ………

• Jenis kelamin : a. Laki-Laki b. Perempuan

• Usia : ………. (Tahun)

• Alamat : ………

………

• Pendapatan bulanan : Rp.………

• Lama Berlangganan : ………. (Tahun)

TTD Responden

(……….)

(4)

Kuisioner Wawancara

Lampiran III. DAFTAR PERTANYAAN

No Daftar Pertanyaan

Kinerja Harapan

S

B B C B

T B

S T B

S

B B C B

T B

S T B I

Wujud (dapat dilihat dan

dirasakan)

1 Kerapian dan kesopanan karyawan

2 Pengecekan meterean air rutin setiap bulannya 3 Kenyamanan ruang

tunggu

4 Kemudahan akses teknologi yang dimiliki 5 Kondi gedung bersih 6 Kelengkapan dan

kesiapan alat

II Kehandalan

1 Air yang diterima bersih.

2 Kondisi air sehat untuk dikonsumsi

3 Air jernih

III Responsif (cepat tanggap)

1 Cepat dalam melakukan perbaikan dan

maintenance 2 Tanggap terhadap

keluhan konsumen

(5)

Kuisioner Wawancara

Lampiran No Daftar Pertanyaan

Kinerja Harapan

S

B B C B

T B

S T B

S

B B C B

T B

S T B 3 Bersedia membantu

kesulitan pelanggan IV Jaminan atau Kepastian

1 Air yang didistribusikan cukup dan bersih

2 Debit air yang tersedia mencukupi (jarang/tidak pernah mati)

3 Jaminan keamanan pelayanan dan kepercayaan terhadap pelayanan

4 Kemudahan dalam melakukan pengaduan layanan

V Kepedulian

1 Karyawan PDAM memberikan informasi tentang kualitas air dan fasilitas PDAM dengan jelas

2 Petugas berlaku sopan dan

ramah

(6)

Rekapitulasi Data Penelitian Kinerja

Lampiran

K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18

K1 3 4 3 3 4 3 3 3 3 3 3 4 4 2 4 3 4 3

K2 4 2 4 3 4 4 4 4 4 3 3 3 4 3 4 4 4 4

K3 4 4 3 4 4 4 5 4 5 4 3 4 5 3 4 4 4 4

K4 4 3 4 3 3 4 4 5 4 3 4 4 3 3 4 3 3 3

K5 4 3 3 3 3 4 5 4 5 3 4 4 5 4 3 3 3 4

K6 4 3 3 3 4 3 4 5 4 3 4 4 4 3 4 3 3 3

K7 4 3 3 3 4 4 4 4 5 3 4 4 4 3 3 3 4 4

K8 4 3 3 4 3 5 5 4 5 3 3 5 4 3 4 3 4 4

K9 4 3 4 3 4 4 5 4 5 3 4 4 4 3 3 3 4 4

K10 4 4 3 3 4 3 4 4 4 3 4 3 4 4 4 3 3 4

K11 5 4 3 3 3 4 4 5 5 4 4 4 4 3 4 3 4 5

K12 4 5 3 3 4 3 4 4 4 3 4 3 4 3 4 3 4 4

K13 4 3 4 3 3 4 4 4 4 3 4 3 4 3 4 3 4 4

K14 4 3 4 3 4 3 5 4 4 4 3 4 4 4 4 4 3 4

K15 4 4 4 3 4 4 4 4 4 4 5 4 4 3 5 4 4 4

K16 4 3 4 3 3 3 4 4 4 3 3 4 4 3 3 3 3 3

K17 3 4 3 3 3 4 4 5 4 4 3 4 3 3 3 4 4 5

K18 3 4 3 3 3 4 5 4 5 3 4 5 4 3 4 4 5 5

K19 4 3 4 4 4 3 4 4 4 3 4 4 3 4 4 4 4 3

K20 4 5 4 3 4 3 5 3 4 3 4 5 4 4 3 4 5 4

K21 4 4 4 3 3 3 4 3 3 4 4 3 3 4 4 4 4 3

K22 3 2 3 2 3 5 4 4 4 3 3 5 4 4 3 4 3 4

K23 4 3 3 4 4 4 4 4 4 4 3 4 4 4 4 3 4 4

K24 4 4 3 3 4 3 4 4 4 3 3 4 4 4 4 3 3 4

K25 4 4 3 3 4 3 4 4 5 3 4 3 4 3 4 3 3 4

K26 4 4 3 4 3 3 4 3 3 4 4 4 4 4 3 4 4 3

K27 4 3 4 4 4 5 4 3 5 4 4 4 3 5 4 3 4 4

K28 4 3 4 4 4 3 4 5 5 4 3 5 4 3 4 4 5 5

K29 3 4 3 4 4 4 4 4 3 3 4 4 4 4 3 3 4 4

K30 4 3 3 3 3 3 4 4 4 4 3 3 4 4 4 4 3 4

K31 3 4 4 3 3 4 4 3 4 3 3 4 3 4 4 3 4 4

K32 3 3 4 3 3 3 4 4 4 4 4 4 4 3 4 4 3 3

K33 3 4 4 4 3 3 3 4 3 3 3 4 3 3 3 4 4 3

K34 4 3 4 3 5 3 5 5 5 4 3 3 5 4 3 4 3 4

K35 3 3 3 3 3 3 4 4 4 4 3 3 4 3 4 4 3 4

K36 4 3 4 3 4 3 4 4 4 4 4 4 4 3 3 4 4 3

K37 3 3 4 3 4 3 4 3 3 4 3 4 3 3 4 3 3 3

K38 4 4 3 4 4 3 3 4 3 3 4 4 4 4 3 3 3 4

K39 3 3 4 3 3 3 3 4 4 3 3 4 3 3 4 4 3 4

K40 4 4 4 3 4 3 3 3 3 3 3 4 4 2 4 3 4 3

K41 4 4 3 4 4 4 5 4 5 4 3 4 5 3 4 4 4 4

K42 4 3 3 3 4 3 4 5 4 3 4 4 4 3 4 3 3 3

K43 4 4 3 3 4 3 4 4 4 3 4 3 4 4 4 3 3 4

K44 4 4 4 3 4 4 4 4 4 4 5 4 4 3 5 4 4 4

K45 4 3 4 4 4 3 4 4 4 3 4 4 3 4 4 4 4 3

K46 3 2 3 2 3 5 4 4 4 3 3 5 4 4 3 4 3 4

K47 4 3 3 4 4 4 4 4 4 4 3 4 4 4 4 3 4 4

K48 4 4 3 3 4 3 4 4 4 3 3 4 4 4 4 3 3 4

No. Kuisioner KINERJA

K49 4 4 3 3 4 3 4 4 5 3 4 3 4 3 4 3 3 4

K50 4 4 3 4 3 3 4 3 3 4 4 4 4 4 3 4 4 3

K51 4 4 4 3 4 3 3 3 3 3 3 4 4 2 4 3 4 3

K52 4 4 3 4 4 4 5 4 5 4 3 4 5 3 4 4 4 4

K53 4 3 4 3 0 4 4 5 4 3 4 4 3 3 4 3 3 3

K54 4 3 4 3 3 4 5 4 5 3 4 4 5 4 3 3 3 4

K55 4 3 3 3 4 4 4 4 5 3 4 4 4 3 3 3 4 4

K56 4 3 2 4 3 5 5 4 5 3 3 5 4 3 4 3 4 4

K57 4 4 3 3 4 3 4 4 4 3 4 3 4 4 4 3 3 4

K58 5 4 3 3 3 4 4 5 5 4 4 4 4 3 4 3 4 5

K59 4 5 3 3 4 3 4 4 4 3 4 3 4 3 4 3 4 4

K60 4 3 4 3 4 3 5 4 4 4 3 4 4 4 4 4 3 4

K61 4 3 4 3 3 3 4 4 4 3 3 4 4 3 3 3 3 3

K62 5 4 3 3 3 4 4 5 4 4 3 4 3 3 3 4 4 5

K63 4 3 4 4 4 3 4 4 4 3 4 4 3 4 4 4 4 3

K64 4 5 4 3 4 3 5 3 4 3 4 5 4 4 3 4 5 4

K65 4 4 4 3 3 3 4 3 3 4 4 3 3 4 4 4 4 3

K66 3 2 2 2 3 5 4 4 4 3 3 5 4 4 3 4 3 4

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Rekapitulasi Data Penelitian Kinerja

Lampiran

K67 4 4 3 3 4 3 4 4 4 3 3 4 4 4 4 3 3 4

K68 4 4 1 3 4 3 4 4 5 3 4 3 4 3 4 3 3 4

K69 4 4 3 4 3 3 4 3 3 4 4 4 4 4 3 4 4 3

K70 4 3 4 4 4 3 4 5 5 4 3 5 4 3 4 4 5 5

K71 3 4 3 4 4 4 4 4 3 3 4 4 4 4 3 3 4 4

K72 4 3 3 3 3 3 4 4 4 4 3 3 4 3 4 4 3 4

K73 3 3 2 3 3 3 4 4 4 4 4 4 4 3 4 4 3 3

K74 3 4 2 4 3 3 3 4 3 3 3 4 3 3 3 4 4 3

K75 4 3 4 3 5 3 5 5 5 4 3 3 5 4 3 4 3 4

K76 3 3 3 3 3 3 4 4 4 4 3 3 4 3 4 4 3 4

K77 4 3 4 3 4 3 4 4 4 4 4 4 4 3 3 4 4 3

K78 3 3 3 3 4 3 4 3 3 4 3 4 3 3 4 3 3 3

K79 4 4 3 4 4 3 3 4 3 3 4 4 4 4 3 3 3 4

K80 3 3 4 3 3 3 3 4 4 3 3 4 3 3 3 4 3 4

K81 4 3 3 3 4 3 3 3 3 3 3 4 4 2 4 3 4 3

K82 4 4 3 4 4 4 5 4 5 4 3 4 5 3 4 4 4 4

K83 4 3 2 3 4 3 4 5 4 3 4 4 4 3 3 3 3 3

K84 4 4 3 3 4 3 4 4 4 3 4 3 4 4 4 3 3 4

K85 4 4 5 3 4 4 4 4 4 4 5 4 4 3 5 4 4 4

K86 4 3 4 4 4 3 4 4 4 3 4 4 3 4 4 4 4 3

K87 3 2 3 2 3 5 4 4 4 3 3 5 4 3 3 4 3 4

K88 4 3 4 4 4 4 4 4 4 4 3 4 4 4 4 3 4 4

K89 4 4 3 3 4 3 4 4 4 3 3 4 4 4 4 3 3 4

K90 4 4 2 3 4 3 4 4 5 3 4 3 4 3 4 3 3 4

K91 4 4 3 4 3 3 4 3 3 4 4 4 4 3 3 4 4 3

(8)

Pengolahan Data Penelitian Microsoft Excel

Lampiran

H1 H2 H3 H4 H5 H6 H7 H8 H9 H10 H11 H12 H13 H14 H15 H16 H17 H18

K1 5 5 4 5 3 4 4 2 4 4 4 5 3 5 3 3 4 4

K2 5 4 5 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5

K3 5 4 4 5 4 5 4 4 5 4 4 4 5 4 4 4 4 4

K4 5 4 4 4 5 5 5 5 5 4 4 5 4 4 5 4 4 4

K5 5 4 4 4 4 5 5 5 5 4 4 5 5 4 4 4 4 5

K6 4 4 4 5 5 4 4 5 5 4 5 5 5 4 5 4 4 4

K7 5 4 5 4 4 5 5 5 4 4 5 5 5 4 4 4 5 5

K8 5 4 4 5 4 5 5 5 5 4 4 5 5 4 5 4 5 5

K9 5 4 4 5 5 4 5 4 5 4 5 5 5 4 4 4 5 5

K10 5 5 4 4 5 4 4 4 4 4 4 4 5 5 5 4 4 5

K11 5 4 4 5 4 5 4 5 5 4 4 5 5 4 4 4 4 5

K12 5 4 4 4 5 4 5 5 5 4 4 4 5 4 5 4 4 5

K13 5 4 5 5 4 5 5 5 5 4 5 4 5 4 5 4 5 5

K14 5 5 5 4 4 4 5 5 5 5 4 5 4 5 5 5 4 5

K15 5 4 4 4 4 3 4 4 4 4 4 4 4 5 4 5 4 4

K16 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

K17 5 4 4 5 4 5 4 5 4 4 4 4 4 5 4 5 5 5

K18 5 4 4 5 5 5 5 5 5 4 4 4 4 5 4 5 5 5

K19 4 5 4 4 4 5 4 4 4 5 4 4 5 4 4 4 4 5

K20 4 5 5 4 5 4 5 4 4 5 4 5 4 4 4 4 4 4

K21 5 5 5 5 5 5 4 4 5 5 4 5 5 5 5 5 5 5

K22 4 4 5 4 5 5 4 4 4 5 5 5 4 4 4 5 5 4

K23 5 4 4 4 5 5 5 5 4 4 4 5 5 4 5 4 5 4

K24 4 4 4 4 5 4 5 5 5 4 4 5 4 5 4 4 4 5

K25 5 5 4 4 5 4 5 5 5 4 5 4 4 4 5 5 4 5

K26 5 5 4 5 4 5 5 5 5 5 5 5 5 5 4 5 5 5

K27 5 4 4 4 4 4 5 4 5 4 4 4 4 5 4 4 4 4

K28 5 4 5 4 5 4 5 5 5 4 4 5 4 4 4 4 5 5

K29 4 5 4 5 5 5 5 5 4 4 5 5 5 5 4 4 5 5

K30 5 5 5 5 4 5 5 5 5 5 5 4 5 5 5 5 5 5

K31 4 5 5 4 4 5 5 4 5 4 4 5 4 5 5 4 5 5

K32 5 4 4 4 4 4 5 4 5 4 4 4 4 5 4 4 4 4

K33 5 4 5 4 5 4 5 5 5 4 4 5 4 4 4 4 5 5

K34 4 4 3 4 5 4 5 4 5 4 3 4 5 4 4 5 4 3

K35 4 4 4 4 3 4 4 4 4 4 4 4 5 4 5 5 5 5

K36 5 5 5 4 4 5 5 5 5 5 5 5 4 4 4 5 5 5

K37 5 5 5 4 5 4 5 5 5 5 4 5 5 5 5 4 5 5

K38 5 5 5 5 5 5 4 5 5 4 5 5 5 5 4 5 5 5

K39 5 5 5 4 5 5 5 5 5 4 4 5 5 4 4 5 4 4

K40 5 4 5 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5

K41 5 4 4 4 0 5 5 5 5 4 4 5 4 4 5 4 4 4

K42 4 4 4 5 5 4 4 5 5 4 5 5 5 4 5 4 4 4

K43 5 4 4 5 4 5 5 5 5 4 4 5 5 4 5 4 5 5

K44 5 5 4 4 5 4 4 4 4 4 4 4 5 5 5 4 4 5

K45 5 4 4 4 5 4 5 5 5 4 4 4 5 4 5 4 4 5

K46 5 5 5 4 4 4 5 5 5 5 4 5 4 5 5 5 4 5

K47 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

K48 5 4 4 5 5 5 5 5 5 4 4 4 4 5 4 5 5 5

No. Kuisioner HARAPAN

K49 4 5 5 4 5 4 5 4 4 5 4 5 4 4 4 4 4 4

K50 5 4 5 4 5 4 5 5 5 4 4 5 4 4 4 4 5 5

K51 5 5 4 5 3 4 4 2 4 4 4 5 3 5 3 3 4 4

K52 5 4 5 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5

K53 5 4 4 5 4 5 4 4 5 4 4 4 5 4 4 4 4 4

K54 5 4 4 4 0 5 5 5 5 4 4 5 4 4 5 4 4 4

K55 4 4 4 5 5 4 4 5 5 4 5 5 5 4 5 4 4 4

K56 5 4 5 4 4 5 5 5 4 4 5 5 5 4 4 4 5 5

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Pengolahan Data Penelitian Microsoft Excel

Lampiran

K57 5 4 4 5 4 5 5 5 5 4 4 5 5 4 5 4 5 5

K58 5 4 4 5 5 4 5 4 5 4 5 5 5 4 4 4 5 5

K59 5 4 4 5 4 5 4 5 5 4 4 5 5 4 4 4 4 5

K60 5 4 4 4 5 4 5 5 5 4 4 4 5 4 5 4 4 5

K61 5 5 5 4 4 4 5 5 5 5 4 5 4 5 5 5 4 5

K62 5 4 4 4 4 3 4 4 4 4 4 4 4 5 4 5 4 4

K63 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

K64 5 4 4 5 5 5 5 5 5 4 4 4 4 5 4 5 5 5

K65 4 5 4 4 4 5 4 4 4 5 4 4 5 4 4 4 4 5

K66 4 5 5 4 5 4 5 4 4 5 4 5 4 4 4 4 4 4

K67 5 5 5 5 5 5 4 4 5 5 4 5 5 5 5 5 5 5

K68 4 4 5 4 5 5 4 4 4 5 5 5 4 4 4 5 5 4

K69 5 4 4 4 5 5 5 5 4 4 4 5 5 4 5 4 5 4

K70 5 5 4 4 5 4 5 5 5 4 5 4 4 4 5 5 4 5

K71 5 5 4 5 4 5 5 5 5 5 5 5 5 5 4 5 5 5

K72 5 4 4 4 4 4 5 4 5 4 4 4 4 5 4 4 4 4

K73 5 4 5 4 5 4 5 5 5 4 4 5 4 4 4 4 5 5

K74 5 5 5 5 4 5 5 5 5 5 5 4 5 5 5 5 5 5

K75 4 5 5 4 4 5 5 4 5 4 4 5 4 5 5 4 5 5

K76 5 4 4 4 4 4 5 4 5 4 4 4 4 5 4 4 4 4

K77 4 4 3 4 5 4 5 4 5 4 3 4 5 4 4 5 4 3

K78 4 4 4 4 3 4 4 4 4 4 4 4 5 4 5 5 5 5

K79 5 5 5 4 4 5 5 5 5 5 5 5 4 4 4 5 5 5

K80 5 5 5 4 5 4 5 5 5 5 4 5 5 5 5 4 5 5

K81 5 5 5 5 5 5 4 5 5 4 5 5 5 5 4 5 5 5

K82 5 4 5 4 5 5 5 5 5 5 5 5 5 4 5 5 5 5

K83 5 4 4 4 0 5 5 5 5 4 4 5 4 4 5 4 4 4

K84 4 4 4 5 5 4 4 5 5 4 5 5 5 4 5 4 4 4

K85 5 4 4 5 4 5 5 5 5 4 4 5 5 4 5 4 5 5

K86 5 5 4 4 5 4 4 4 4 4 4 4 5 5 5 4 4 5

K87 5 4 4 4 5 4 5 5 5 4 4 4 5 4 5 4 4 5

K88 5 5 5 4 4 4 5 5 5 5 4 5 4 5 5 5 4 5

K89 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

K90 5 4 4 5 5 5 5 5 5 4 4 4 4 5 4 5 5 5

K91 4 5 5 4 5 4 5 4 4 5 4 5 4 4 4 4 4 4

(10)

Pengolahan Data Penelitian Microsoft Excel

Lampiran Uji Validitas Dan Reliabilitas Penilaian Kinerja

R HITUNG 0.5189 0.2064 0.2579 0.4442 0.3142 0.3241 0.6394 0.2618 0.5877 0.3960 0.2439 0.2081 0.4100 0.2273 0.2203 0.2286 0.5248 0.5640 R TABEL 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 KETERANGAN VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID

VARIANS BUTIR 0.2462 0.4520 0.4457 0.3392 0.4195 0.4059 0.2845 0.3211 0.4525 0.2440 0.3158 0.3346 0.2767 0.3504 0.2821 0.2527 0.3529 0.3409 JUMLAH VARIAN 6.1165

VARIANS TOTAL 14.4254

r11 0.6099

acuan 0.6

keterangan Reliabel

UJI VALIDITAS

UJI REABILITAS

Uji Validitas Dan Reliabilitas Penilaian Harapan

R HITUNG 0.4047 0.3154 0.5692 0.2932 0.3792 0.4907 0.3842 0.6331 0.4979 0.4664 0.5300 0.3941 0.4254 0.2065 0.3968 0.4917 0.6537 0.6814 R TABEL 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039 0.2039

KETERANGAN VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID VALID

VARIANS BUTIR 0.1963 0.2337 0.2750 0.2271 0.9827 0.2965 0.2234 0.3810 0.2110 0.2063 0.2408 0.2393 0.2969 0.2366 0.2935 0.2750 0.2520 0.2838 JUMLAH VARIAN 5.3509

VARIANS TOTAL 19.1414

r11 0.7628

acuan 0.6

keterangan Reliabel

UJI REABILITAS UJI VALIDITAS

(11)

Pengolahan Data Penelitian Microsoft Excel

Lampiran Rekapitulasi Hasil Uji Validitas dan Reliabilitas

Penilaian Kinerja

BUTIR R HITUNG R TABEL KETERANGAN

K1 0.5189 0.2039 VALID

K2 0.2064 0.2039 VALID

K3 0.2579 0.2039 VALID

K4 0.4442 0.2039 VALID

K5 0.3142 0.2039 VALID

K6 0.3241 0.2039 VALID

K7 0.6394 0.2039 VALID

K8 0.2618 0.2039 VALID

K9 0.5877 0.2039 VALID

K10 0.3960 0.2039 VALID

K11 0.2439 0.2039 VALID

K12 0.2081 0.2039 VALID

K13 0.4100 0.2039 VALID

K14 0.2273 0.2039 VALID

K15 0.2203 0.2039 VALID

K16 0.2286 0.2039 VALID

K17 0.5248 0.2039 VALID

K18 0.5640 0.2039 VALID

ACUAN KET

0.6 0.6099 Reliabel

HASIL UJI VALIDITAS

HASIL UJI RELIABILITAS

CRONBECH ALPHA

(12)

Pengolahan Data Penelitian Microsoft Excel

Lampiran Rekapitulasi Hasil Uji Validitas dan Reliabilitas

Penilaian Harapan

BUTIR R HITUNG R TABEL KETERANGAN

H1 0.4047 0.2039 VALID

H2 0.3154 0.2039 VALID

H3 0.5692 0.2039 VALID

H4 0.2932 0.2039 VALID

H5 0.3792 0.2039 VALID

H6 0.4907 0.2039 VALID

H7 0.3842 0.2039 VALID

H8 0.6331 0.2039 VALID

H9 0.4979 0.2039 VALID

H10 0.4664 0.2039 VALID

H11 0.5300 0.2039 VALID

H12 0.3941 0.2039 VALID

H13 0.4254 0.2039 VALID

H14 0.2065 0.2039 VALID

H15 0.3968 0.2039 VALID

H16 0.4917 0.2039 VALID

H17 0.6537 0.2039 VALID

H18 0.6814 0.2039 VALID

ACUAN KET

0.6 Reliabel

HASIL UJI RELIABILITAS CRONBECH ALPHA

0.7628

HASIL UJI VALIDITAS

(13)

Pengolahan Data Penelitian SPSS

Lampiran Uji Validitas Penilaian Kinerja

Correlations

X01 X02 X03 X04 X05 X06 X07 X08 X09 X10 X11 X12 X13 X14 X15 X16 X17 X18 TOTAL X01 Pearson

Correlation 1 .197 .199 .325^** .128 -.015 .226^* .170 .271^** .206 .230^* -.119 .200 .041 .149 -.117 .252^* .150 .519^**

Sig. (2-

tailed) .061 .059 .002 .228 .886 .031 .107 .009 .050 .028 .261 .058 .701 .158 .271 .016 .155 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X02 Pearson

Correlation .197 1 -

.103 .196 .179 -

.343^** -.026 -

.250^* -.156 -.016 .321^** -

.221^* .054 -.015 .132 -.140 .334^** .124 .206^* Sig. (2-

tailed) .061 .329 .062 .090 .001 .808 .017 .139 .879 .002 .035 .610 .888 .214 .185 .001 .240 .050

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X03 Pearson

Correlation .199 -.103 1 .087 .048 -.085 .032 -.088 -.090 .162 .094 .057 -

.212^* .069 .133 .237^* .248^* -.135 .258^* Sig. (2-

tailed) .059 .329 .411 .651 .428 .764 .405 .395 .125 .373 .594 .044 .514 .210 .024 .018 .201 .014

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X04 Pearson

Correlation .325^** .196 .087 1 .116 .005 .108 -.051 .033 .267^* .054 .082 .132 .104 .022 .022 .415^** .020 .444^**

Sig. (2-

tailed) .002 .062 .411 .274 .963 .310 .633 .754 .011 .611 .440 .211 .326 .835 .835 .000 .847 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

(14)

Pengolahan Data Penelitian SPSS

Lampiran

X05 Pearson

Correlation .128 .179 .048 .116 1 -

.273^** .109 -.036 .127 .022 .036 -.165 .328^** .111 .127 -.109 .109 .097 .314^**

Sig. (2- tailed)

.228 .090 .651 .274 .009 .306 .735 .230 .835 .736 .118 .002 .293 .231 .303 .306 .361 .002

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X06 Pearson

Correlation -.015 - .343^**

-

.085 .005 -

.273^** 1 .304^** .123 .350^** -.014 -.056 .449^** .105 .075 -

.041 -.037 .159 .380^** .322^**

Sig. (2-

tailed) .886 .001 .428 .963 .009 .004 .249 .001 .894 .603 .000 .326 .484 .701 .732 .133 .000 .002

N 90 90 90 90 90 90 90 90 90 90 90 90 90 90 90 90 90 90 90

X07 Pearson

Correlation .226^* -.026 .032 .108 .109 .304^** 1 .154 .609^** .235^* .024 .129 .501^** .271^** -

.006 .167 .118 .302^** .639^**

Sig. (2-

tailed) .031 .808 .764 .310 .306 .004 .144 .000 .025 .824 .221 .000 .009 .955 .113 .264 .004 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X08 Pearson

Correlation .170 - .250^*

-

.088 -.051 -.036 .123 .154 1 .500^** .009 -.011 -.010 .137 -.094 .003 -.020 -.204 .412^** .262^* Sig. (2-

tailed) .107 .017 .405 .633 .735 .249 .144 .000 .935 .917 .925 .196 .374 .979 .850 .052 .000 .012

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X09 Pearson

Correlation .271^** -.156 -

.090 .033 .127 .350^** .609^** .500^** 1 .032 .006 .043 .425^** -.026 .141 -.048 .027 .572^** .588^**

(15)

Pengolahan Data Penelitian SPSS

Lampiran

Sig. (2-

tailed) .009 .139 .395 .754 .230 .001 .000 .000 .761 .956 .688 .000 .809 .182 .649 .798 .000 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X10 Pearson

Correlation .206 -.016 .162 .267^* .022 -.014 .235^* .009 .032 1 -.070 -.091 .131 .029 .186 .479^** .176 .113 .396^**

Sig. (2-

tailed) .050 .879 .125 .011 .835 .894 .025 .935 .761 .513 .391 .215 .783 .078 .000 .096 .284 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X11 Pearson Correlation

.230^* .321^** .094 .054 .036 -.056 .024 -.011 .006 -.070 1 -.169 -.052 .113 .137 -.087 .139 -.124 .244^*

Sig. (2-

tailed) .028 .002 .373 .611 .736 .603 .824 .917 .956 .513 .108 .621 .286 .194 .411 .189 .240 .020

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X12 Pearson

Correlation -.119 -

.221^* .057 .082 -.165 .449^** .129 -.010 .043 -.091 -.169 1 -.036 -.017 -

.245^* .170 .370^** .093 .208^* Sig. (2-

tailed) .261 .035 .594 .440 .118 .000 .221 .925 .688 .391 .108 .734 .869 .019 .107 .000 .381 .048

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X13 Pearson

Correlation .200 .054 -

.212^* .132 .328^** .105 .501^** .137 .425^** .131 -.052 -.036 1 -.041 -

.083 -.044 -.070 .274^** .410^**

Sig. (2-

tailed) .058 .610 .044 .211 .002 .326 .000 .196 .000 .215 .621 .734 .698 .436 .677 .512 .009 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

(16)

Pengolahan Data Penelitian SPSS

Lampiran

X14 Pearson

Correlation .041 -.015 .069 .104 .111 .075 .271^** -.094 -.026 .029 .113 -.017 -.041 1 -

.185 .063 -.131 .111 .227^* Sig. (2-

tailed)

.701 .888 .514 .326 .293 .484 .009 .374 .809 .783 .286 .869 .698 .079 .552 .215 .294 .030

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X15 Pearson

Correlation .149 .132 .133 .022 .127 -.041 -.006 .003 .141 .186 .137 -

.245^* -.083 -.185 1 -.090 .033 .080 .220^* Sig. (2-

tailed) .158 .214 .210 .835 .231 .701 .955 .979 .182 .078 .194 .019 .436 .079 .398 .760 .451 .036

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X16 Pearson

Correlation -.117 -.140 .237^* .022 -.109 -.037 .167 -.020 -.048 .479^** -.087 .170 -.044 .063 -

.090 1 .253^* -.005 .229^* Sig. (2-

tailed) .271 .185 .024 .835 .303 .732 .113 .850 .649 .000 .411 .107 .677 .552 .398 .016 .966 .029

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X17 Pearson

Correlation .252^* .334^** .248^* .415^** .109 .159 .118 -.204 .027 .176 .139 .370^** -.070 -.131 .033 .253^* 1 .170 .525^**

Sig. (2-

tailed) .016 .001 .018 .000 .306 .133 .264 .052 .798 .096 .189 .000 .512 .215 .760 .016 .108 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

X18 Pearson

Correlation .150 .124 -

.135 .020 .097 .380^** .302^** .412^** .572^** .113 -.124 .093 .274^** .111 .080 -.005 .170 1 .564^**

(17)

Pengolahan Data Penelitian SPSS

Lampiran

Sig. (2-

tailed) .155 .240 .201 .847 .361 .000 .004 .000 .000 .284 .240 .381 .009 .294 .451 .966 .108 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

TOTAL Pearson

Correlation .519^** .206^* .258^* .444^** .314^** .322^** .639^** .262^* .588^** .396^** .244^* .208^* .410^** .227^* .220^* .229^* .525^** .564^** 1 Sig. (2-

tailed) .000 .050 .014 .000 .002 .002 .000 .012 .000 .000 .020 .048 .000 .030 .036 .029 .000 .000

N 91 91 91 91 91 90 91 91 91 91 91 91 91 91 91 91 91 91 91

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

(18)

Pengolahan Data Penelitian SPSS

Lampiran Uji Validitas Penilaian Harapan

Correlations

X01 X02 X03 X04 X05 X06 X07 X08 X09 X10 X11 X12 X13 X14 X15 X16 X17 X18

TOTA L X01 Pearson

Correlatio n

1 -.015 .117 .167 -.097 .200 .323^*

*

.313^*

*

.430^*

* -.063 .068 .039 .064 .256^* .118 .117 .217^* .413^*

* .405^**

Sig. (2-

tailed) .885 .271 .113 .362 .057 .002 .002 .000 .552 .522 .711 .545 .014 .265 .271 .039 .000 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

X02 Pearson Correlatio n

-.015 1 .412^*

* -.012 .087 .017 -.006 -.181 -.111 .535^*

* .108 .173 -.086 .457^*

* .021 .149 -.027 .246^* .315^**

Sig. (2-

tailed) .885 .000 .913 .411 .872 .956 .086 .297 .000 .310 .100 .416 .000 .844 .159 .798 .019 .002

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.117 .412^*

* 1 -.173 .173 .190 .204 .196 .069 .600^*

*

.370^*

*

.490^*

* -.098 .089 .115 .232^* .417^*

*

.370^*

* .569^**

Sig. (2-

tailed) .271 .000 .100 .101 .071 .053 .062 .516 .000 .000 .000 .354 .401 .279 .027 .000 .000 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

(19)

Pengolahan Data Penelitian SPSS

Lampiran

.167 -.012 -.173 1 .057 .358^*

*

-

.236^* .049 .264^* -.147 .277^*

* .092 .256^* .212^* -.113 .004 .295^*

* .172 .293^**

Sig. (2- tailed)

.113 .913 .100 .589 .001 .024 .648 .012 .165 .008 .388 .014 .044 .286 .967 .005 .104 .005

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

-.097 .087 .173 .057 1 -.157 .029 .114 .029 .127 .156 -.025 .267^* .033 -.034 .173 .186 .167 .379^**

Sig. (2-

tailed) .362 .411 .101 .589 .136 .786 .281 .783 .231 .140 .816 .010 .759 .752 .101 .077 .114 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.200 .017 .190 .358^*

* -.157 1 .137 .345^*

* .211^* .167 .277^*

*

.273^*

*

.292^*

* -.087 .079 .190 .515^*

*

.289^*

* .491^**

Sig. (2-

tailed) .057 .872 .071 .001 .136 .195 .001 .044 .114 .008 .009 .005 .414 .456 .071 .000 .005 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.323^*

* -.006 .204 -

.236^* .029 .137 1 .462^*

*

.466^*

* .133 -.004 .214^* -.065 -.038 .182 .069 .242^* .197 .384^**

Sig. (2-

tailed) .002 .956 .053 .024 .786 .195 .000 .000 .209 .968 .041 .541 .719 .085 .513 .021 .061 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

(20)

Pengolahan Data Penelitian SPSS

Lampiran

.313^*

* -.181 .196 .049 .114 .345^*

*

.462^*

* 1 .526^*

* .045 .304^*

* .221^* .368^*

* -.164 .470^*

*

.333^*

*

.302^*

*

.439^*

* .633^**

Sig. (2- tailed)

.002 .086 .062 .648 .281 .001 .000 .000 .670 .003 .035 .000 .121 .000 .001 .004 .000 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.430^*

* -.111 .069 .264^* .029 .211^* .466^*

*

.526^*

* 1 -.015 .105 .179 .175 .054 .307^*

* .207^* .133 .255^* .498^**

Sig. (2-

tailed) .000 .297 .516 .012 .783 .044 .000 .000 .886 .324 .090 .097 .611 .003 .049 .209 .015 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

-.063 .535^*

*

.600^*

* -.147 .127 .167 .133 .045 -.015 1 .256^* .300^*

* .026 .115 .116 .413^*

* .181 .184 .466^**

Sig. (2-

tailed) .552 .000 .000 .165 .231 .114 .209 .670 .886 .014 .004 .809 .278 .273 .000 .086 .081 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.068 .108 .370^*

*

.277^*

* .156 .277^*

* -.004 .304^*

* .105 .256^* 1 .288^*

* .233^* -.092 .102 .240^* .391^*

*

.307^*

* .530^**

Sig. (2-

tailed) .522 .310 .000 .008 .140 .008 .968 .003 .324 .014 .006 .026 .388 .334 .022 .000 .003 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

(21)

Pengolahan Data Penelitian SPSS

Lampiran

.039 .173 .490^*

* .092 -.025 .273^*

* .214^* .221^* .179 .300^*

*

.288^*

* 1 .003 -.136 .058 -.117 .296^*

* .108 .394^**

Sig. (2- tailed)

.711 .100 .000 .388 .816 .009 .041 .035 .090 .004 .006 .976 .197 .585 .271 .004 .307 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.064 -.086 -.098 .256^* .267^* .292^*

* -.065 .368^*

* .175 .026 .233^* .003 1 - .233^*

.427^*

* .096 .235^* .271^*

* .425^**

Sig. (2-

tailed) .545 .416 .354 .014 .010 .005 .541 .000 .097 .809 .026 .976 .026 .000 .365 .025 .009 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.256^* .457^*

* .089 .212^* .033 -.087 -.038 -.164 .054 .115 -.092 -.136 -

.233^* 1 -.082 .220^* .088 .218^* .207^*

Sig. (2-

tailed) .014 .000 .401 .044 .759 .414 .719 .121 .611 .278 .388 .197 .026 .440 .036 .407 .038 .050

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.118 .021 .115 -.113 -.034 .079 .182 .470^*

*

.307^*

* .116 .102 .058 .427^*

* -.082 1 .154 .086 .284^*

* .397^**

Sig. (2-

tailed) .265 .844 .279 .286 .752 .456 .085 .000 .003 .273 .334 .585 .000 .440 .145 .419 .006 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

(22)

Pengolahan Data Penelitian SPSS

Lampiran

.117 .149 .232^* .004 .173 .190 .069 .333^*

* .207^* .413^*

* .240^* -.117 .096 .220^* .154 1 .333^*

* .211^* .492^**

Sig. (2- tailed)

.271 .159 .027 .967 .101 .071 .513 .001 .049 .000 .022 .271 .365 .036 .145 .001 .045 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.217^* -.027 .417^*

*

.295^*

* .186 .515^*

* .242^* .302^*

* .133 .181 .391^*

*

.296^*

* .235^* .088 .086 .333^*

* 1 .521^*

* .654^**

Sig. (2-

tailed) .039 .798 .000 .005 .077 .000 .021 .004 .209 .086 .000 .004 .025 .407 .419 .001 .000 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

.413^*

* .246^* .370^*

* .172 .167 .289^*

* .197 .439^*

* .255^* .184 .307^*

* .108 .271^*

* .218^* .284^*

* .211^* .521^*

* 1 .681^**

Sig. (2-

tailed) .000 .019 .000 .104 .114 .005 .061 .000 .015 .081 .003 .307 .009 .038 .006 .045 .000 .000

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

TOTA L

Pearson Correlatio n

.405^*

*

.315^*

*

.569^*

*

.293^*

*

.379^*

*

.491^*

*

.384^*

*

.633^*

*

.498^*

*

.466^*

*

.530^*

*

.394^*

*

.425^*

* .207^* .397^*

*

.492^*

*

.654^*

*

.681^*

* 1

Sig. (2-

tailed) .000 .002 .000 .005 .000 .000 .000 .000 .000 .000 .000 .000 .000 .050 .000 .000 .000 .000

(23)

Pengolahan Data Penelitian SPSS

Lampiran

N 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91 91

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

(24)

Pengolahan Data Penelitian SPSS

Lampiran Uji Reliabilitas Penilaian Kinerja

Case Processing Summary

N %

Cases Valid 90 98.9

Excluded^a 1 1.1

Total 91 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's

Alpha N of Items

.681 19

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item

Deleted

X01 127.41 54.514 .472 .662

X02 127.71 56.522 .125 .680

X03 127.86 55.990 .180 .676

X04 128.01 54.618 .379 .665

X05 127.57 55.574 .232 .673

X06 127.72 55.506 .244 .672

X07 127.11 53.291 .595 .654

X08 127.20 56.342 .188 .676

X09 127.11 52.684 .528 .652

X10 127.78 55.433 .349 .669

X11 127.62 56.417 .178 .677

X12 127.27 56.782 .130 .680

X13 127.28 55.259 .350 .668

X14 127.80 56.476 .159 .678

X15 127.49 56.702 .156 .678

X16 127.69 56.689 .171 .678

X17 127.58 53.775 .470 .659

X18 127.41 53.571 .508 .657

(25)

Pengolahan Data Penelitian SPSS

Lampiran

TOTAL 65.59 14.559 1.000 .615

(26)

Pengolahan Data Penelitian SPSS

Lampiran Uji Reliabilitas Penilaian Harapan

Case Processing Summary

N %

Cases Valid 91 100.0

Excluded^a 0 .0

Total 91 100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's

Alpha N of Items

.718 19

Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item- Total Correlation

Cronbach's Alpha if Item

Deleted

X01 156.23 73.624 .361 .709

X02 156.60 74.131 .264 .712

X03 156.62 71.617 .527 .701

X04 156.63 74.348 .242 .713

X05 156.63 70.970 .276 .708

X06 156.49 72.186 .441 .704

X07 156.30 73.611 .337 .710

X08 156.40 70.108 .588 .695

X09 156.26 72.774 .457 .706

X10 156.68 73.064 .424 .707

X11 156.70 72.255 .488 .703

X12 156.35 73.431 .345 .709

X13 156.45 72.806 .372 .707

X14 156.59 75.044 .152 .717

X15 156.53 73.096 .343 .708

X16 156.62 72.328 .444 .704

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Pengolahan Data Penelitian SPSS

Lampiran

X17 156.49 71.075 .619 .698

X18 156.35 70.497 .647 .695

TOTAL 80.48 19.141 1.000 .763