The Effect of Management of Service Strategies on Quality of Public
Satisfaction Survey on Nuclear Emergency Response at RSG-GAS Serpong, TRIGA2000 Bandung and Kartini Yogyakarta Research Reactor
By Siswo Hadi Sumantri
WORD COUNT 8828 TIME SUBMITTED 27-DEC-2019 05:57AM
PAPER ID 53326192
17 %
SIMILARITY INDEX
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The Effect of Management of Service Strategies on Quality of Public Satisfaction Survey on Nuclear Emergency Response at RSG-GAS Serpong, TRIGA2000 Bandung and Kartini
Yogyakarta Research Reactor
ORIGINALITY REPORT
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