Analisis Indeks Kepuasan Penumpang Angkutan desa (angdes) Menggunakan Metode Service Quality (SERVQUAL) dan Customer Satisfaction Index (CSI). (Studi Kasus Angkutan desa Penajam Paser Utara) - Repository ITK

LAMPIRAN

A. Lampiran A

A.1 Karakteristik Responden

Assalamu’alaikum Warahmatullahi Wabarakatuh

Penumpang Angkutan desa (angdes) Penajam Paser Utara yang saya hormati Dalam rangka untk meningkatkan kualitas jasa pelayanan angkutan desa (angdes) Penajam Paser Utara, maka dilakukan studi penelitian terhadap kepuasan pelayanan. Kami membutuhkan penilaian anda sebagai penumpang angkutan desa.

Kami sangat menghargai kesediaan anda meluangkan waktu untuk mengisi kuesioner ini. Kami harap pada waktu yang akan datang angkutan desa (angdes) dapat memberikan pelayanan yang lebih baik dan sesuai dengan harapan dari anda.

Terima kasih atas bantuan dan kerja samanya.

Wassalamu’alaikum Warahmatullahi Wabarakatuh

Data Responden [beri tanda (√) pada kotak yang tersedia sesuai dengan data pribadi]

Nama :

Jenis Kelamin Laki-laki Perempuan Usia < 20 Tahun

20-40 Tahun

40-55 Tahun

> 55 Tahun

Pekerjaan Pelajar/Mahasiswa Pegawai Negeri Sipil

Kariawan Swasta Ibu Rumah Tangga

TNI/Polri Wiraswasta

Pensiun

Lain-lain

Pendidikan Terakhir

SD SMP SMA

Universitas Lain-lain

Berapa kali menggunakan angkutan Desa (Angdes) sebagai moda transportasi dalam perjalanan ?

1-2 Kali/Minggu

2-4 Kali/Minggu

Lebih dari 4 Kali (dalam Seminggu)

Tujuan perjalanan ?

Sekolah Tempat Wisata

Tempat Kerja Rumah Sakit

Tempat Pembelanjaan/Pasar Dan Lain-lain

Rumah/Rumah Kerabat

Pelabuhan

A.2 Kuisioner Tingkat Kepentingan dan Kepuasan Keterangan/Panduan Jawaban

Tingkat Kepentingan Tingkat Kepuasan

STP : Sangat Tidak Penting STM : Sangat Tidak Memuaskan

TP : Tidak Penting TM : Tidak Memuaskan

P : Penting M : Memuaskan

SP : Sangat Penting SM : Sangat Memuaskan [beri tanda (√) pada kotak yang tersedia sesuai dengan penilaian anda]

No Atribut Pelayanan

Tingkat Kepentingan Tingkat Kepuasan

STP TP P SP STM TM M SM

I. Tangible (Bentuk Fisik)

1 Tempat duduk memberikan kenyamanan /rasa aman 2 Kemudahan akses naik dan turun dalam angkutan

desa

3 Kenyamanan suhu udara dalam angkutan desa

4 Kebersihan angkutan desa

II. Assurance (jaminan)

1 Adanya rasa aman atas keselamatan dan kenyamanan dalam perjalanan

2 Keamanan dari tindakan kriminal ketika dalam perjalanan

III. Renponsiveness (ketanggapan) 1 Waktu tunggu angkutan desa yang tidak teralu lama 2 Pelayanan informasi baik naik dan turun dari

angkutan desa mudah didapatkan

3 Ketaatan terhadap peraturan lalu lintas dalam perjalanan

4 Frekuensi antar angkutan desa yang relatif cepat dan stabil.

IV. Empathy (kepedulian)

1 Keinginan sopir angkutan desa untuk menanggapi permintaan penumpang

2 Kesopanan dan keramahan supir angkutan desa kepada penumpang

3 Jangkauan angkutan desa tidak terlalu jauh dari halte/tempat tunggu penumpang

V. Reliability (keandalan)

1 Pelayanan dari supir sama rata antara penumpang satu

dengan penumoang lain.

2 Perjalanan dapat diselesaikan dalam waktu relatif cepat dan tepat

3 Kesesuain Tarif Penumpang berdasarkan peraturan yang berlaku maupun jarak tempuh.

4 Angkutan desa berhenti pada tempat strategis/tepat sesuai dengan permintaan penumpang

I. Saran

1. Berikan saran anda terkait pelayanan angkutan desa di Penajam Paser Utara ?

2. Apa harapan/masukan anda tentang transportasi PPU untuk kedepannya ?

B. Lampiran B

B.1 Data Ekspektasi Responden No

Responden

Kepentingan (X1)

I II III IV V

X1.1 X1.2 X1.3 X1.4 X1.5 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4

1 4 4 3 4 3 4 4 3 4 4 4 4 3 3 4 3 3 3 3 4 3

2 4 3 3 4 3 3 4 3 3 3 3 3 3 3 3 3 4 4 4 4 4

3 3 4 4 3 3 3 4 4 4 4 4 4 4 3 4 3 3 4 3 4 4

4 3 3 4 2 4 4 4 4 4 3 4 3 3 3 3 3 3 3 3 3 3

5 4 4 3 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 4

6 3 4 4 3 4 4 4 4 4 3 3 3 3 4 4 4 4 3 4 4 3

7 4 4 4 3 4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 4

8 3 4 4 3 4 4 4 4 3 4 4 4 4 3 3 4 4 3 4 4 4

9 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

10 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3

11 4 4 4 3 4 3 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4

12 4 4 4 3 4 4 4 4 2 4 3 4 3 3 3 3 3 4 4 4 4

13 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4

14 4 4 3 3 4 4 4 3 2 4 4 3 3 4 4 3 3 3 3 3 4

15 4 4 4 3 3 4 3 4 3 4 4 4 4 3 4 4 4 4 3 4 4

16 3 4 4 3 3 4 4 4 3 4 4 4 4 3 3 3 3 4 3 3 4

17 4 4 4 3 3 3 3 3 4 3 3 3 3 4 4 4 4 3 3 4 3

18 4 3 4 3 3 3 4 4 3 4 4 4 4 3 3 3 3 3 3 3 4

19 4 3 3 2 3 4 4 4 4 4 3 3 3 3 4 3 3 3 4 4 4

No Responden

Kepentingan (X1)

I II III IV V

X1.1 X1.2 X1.3 X1.4 X1.5 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4

20 4 4 4 4 4 4 4 3 3 4 4 4 4 3 4 3 3 4 4 3 3

21 ^{3 3 3 4 4 4 3 3 4 3 3 4 3 4 3 4 3}

22 ^{4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4}

23 ^{4 3 4 4 4 3 4 4 4 3 3 4 3 3 2 2 1}

24 ^{4 3 4 4 3 4 4 4 4 3 3 3 4 4 3 4 4}

25 ^{4 4 4 4 4 3 4 3 4 4 4 3 3 4 4 4 3}

26 ^{4 3 4 4 4 4 4 4 4 3 4 3 4 4 3 4 3}

27 ^{3 4 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3}

28 ^{3 3 2 3 3 3 2 4 4 4 3 4 2 4 4 4 4}

29 ^{4 3 3 4 4 4 3 3 3 4 4 4 4 4 4 4 4}

30 ^{4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4}

31 ^{3 4 4 4 4 4 3 3 4 3 4 4 3 3 3 4 4}

32 ^{4 3 4 4 4 4 4 3 4 3 3 3 3 4 4 4 4}

33 ^{4 4 3 4 4 4 4 4 4 4 4 4 4 4 3 4 4}

34 ^{4 3 4 4 4 4 4 3 4 3 3 3 3 4 4 4 4}

35 ^{4 3 3 4 3 4 3 3 3 3 4 4 3 4 3 3 4}

36 ^{4 4 4 4 4 4 4 3 4 4 4 4 4 4 3 4 4}

37 ^{3 4 4 4 4 4 3 3 4 3 4 4 3 3 3 4 4}

38 ^{4 4 4 4 4 4 4 4 3 4 4 4 4 4 3 4 3}

39 ^{3 3 3 4 4 3 2 2 4 3 3 3 3 4 2 1 3}

40 ^{3 4 3 4 3 3 4 4 4 4 4 4 4 4 4 4 4}

41 ^{4 4 4 4 3 4 4 3 3 3 4 4 3 3 3 2 3}

No Responden

Kepentingan (X1)

I II III IV V

X1.1 X1.2 X1.3 X1.4 X1.5 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4

42 ^{2 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2}

43 ^{4 4 4 3 4 4 4 3 3 3 4 3 4 3 3 3 4}

44 ^{4 4 3 3 4 4 4 3 3 4 3 4 3 4 3 4 3}

45 ^{4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4}

46 ^{4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4}

47 ^{4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4}

48 ^{4 4 3 4 4 4 4 3 4 3 3 4 3 3 3 4 4}

49 ^{4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4}

50 ^{4 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3}

51 ^{3 3 4 4 4 4 4 3 4 3 4 4 3 4 4 4 4}

52 ^{3 2 1 4 4 4 2 3 4 4 3 4 3 4 3 4 4}

53 3 ^{4 4} 4 ^{4 4} 4 ^{4 4} 3 ^{3 4} 4 3 ^{4 4} 4

54 4 4 4 4 4 4 4 3 4 4 4 4 4 3 4 4 4

55 4 4 4 4 4 4 4 4 4 4 3 3 4 3 4 4 4

56 ^{4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4}

57 ^{4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4}

58 ^{4 4 4} 4 4 4 4 4 4 4 4 4 4 4 4 4 4

59 ^{4 3 4 4 4 4 3 3 4 3 3 4 4 3 4 4 4}

60 ^{4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3}

61 ^{4 4 4 4 4 4 4 4 4 4 3 4 3 4 3 4 4}

62 ^{4 4 4 4 4 3 4 3 4 3 3 3 4 4 3 3 4}

63 ^{4 4 4 4 3 4 4 3 4 4 3 4 4 4 4 4 4}

No Responden

Kepentingan (X1)

I II III IV V

X1.1 X1.2 X1.3 X1.4 X1.5 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4

64 ^{3 3 3} 3 3 3 2 3 3 3 3 3 3 3 3 3 3

65 ^{4 4 3 2 3 3 3 4 4 3 3 2 4 3 3 2 3}

66 ^{3 4 2 3 3 4 3 3 4 3 4 3 4 3 2 3 4}

67 ^{3 4 4 3 4 3 3 3 4 3 4 3 4 4 3 3 3}

68 ^{3 4 2 3 3 4 4 4 4 3 3 3 2 3 3 3 4}

69 ^{4 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3}

70 ^{3 3 4 4 3 3 3 3 3 3 2 2 3 3 3 3 3}

71 ^{4 3 3 3 3 3 3 2 3 4 3 3 3 4 3 4 3}

72 ^{4 4 3 4 4 4 3 4 4 4 4 4 4 4 4 4 4}

73 ^{4 4 3 4 3 3 4 3 3 4 3 4 4 3 4 4 4}

74 ^{4 4 4 4 4 4 3 3 3 3 3 3 3 3 4 4 4}

75 ^{3 4 4 4 4 4 3 3 4 3 4 4 4 4 3 4 4}

76 ^{4 4 4} 4 4 3 4 3 3 4 3 3 4 3 4 4 4

77 ^{4 4 4 4 4 3 3 3 3 4 3 3 3 4 4 4 3}

78 ^{3 3 3 3 3 4 4 3 3 4 3 3 3 3 3 3 3}

79 ^{4 4 4 4 4 4 4 3 3 4 4 4 4 3 4 4 3}

80 ^{3 3 4} 4 4 4 3 2 4 3 3 3 3 3 3 3 4

81 ^{4 4 3 4 4 3 4 3 4 4 3 3 4 2 4 4 3}

82 4 4 3 4 4 4 4 4 3 4 3 4 3 4 3 4 4

83 4 4 4 4 4 4 4 4 3 4 3 4 3 4 4 4 3

84 4 4 4 4 4 3 4 3 3 3 3 3 4 3 3 4 4

85 4 4 4 3 4 4 4 2 4 4 3 3 4 3 4 4 4

No Responden

Kepentingan (X1)

I II III IV V

X1.1 X1.2 X1.3 X1.4 X1.5 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4 X1.1 X1.2 X1.3 X1.4

86 4 3 4 4 4 3 3 3 4 4 3 3 3 3 3 3 3

87 4 3 3 4 3 4 4 3 4 4 4 4 4 3 4 4 3

88 3 4 4 4 3 3 3 3 4 4 4 4 4 3 4 3 3

89 3 4 3 4 3 4 4 3 4 4 4 4 3 4 4 3 3

90 4 4 4 4 4 4 4 3 3 4 3 4 4 3 4 4 4

91 3 3 4 3 4 4 3 3 3 4 4 4 4 4 4 4 4

92 4 4 4 4 4 4 3 4 4 3 3 4 3 3 4 4 4

93 3 4 4 3 3 3 4 4 3 4 4 4 3 4 4 4 3

94 4 4 3 4 4 4 4 4 3 4 4 4 4 3 3 4 4

95 4 3 3 4 4 4 4 3 4 4 4 4 3 3 3 4 3

96 4 4 4 4 4 4 4 2 4 4 4 4 4 4 4 4 3

97 4 4 4 4 4 3 3 4 4 3 3 4 4 3 4 4 4

98 4 3 4 4 4 4 3 2 4 3 4 3 3 3 4 4 4

99 4 4 4 3 4 4 3 2 4 3 4 3 4 3 4 4 3

100 4 4 4 3 4 4 4 3 3 3 4 3 3 3 4 4 4

B.2 Data Ekspektasi Responden No

Responden

Kepuasan (X2)

I II III IV V

X2.1 X2.2 X2.3 X2.4 X2.5 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4

1 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 2 3 2 2 2 2

2 3 2 2 2 2 3 3 3 2 3 3 3 3 3 3 3 3 2 3 3 3

3 3 3 3 2 3 3 2 2 2 2 2 2 2 3 2 2 2 3 3 3 3

4 2 3 2 2 3 2 2 3 3 3 3 3 3 3 2 3 3 2 2 2 2

5 3 3 3 3 2 3 3 3 2 3 2 3 2 3 3 2 3 3 2 2 3

6 3 2 3 4 3 3 2 2 2 3 3 3 3 3 3 3 2 3 3 3 3

7 3 2 2 2 2 3 3 3 3 2 2 2 2 3 3 2 3 3 2 2 3

8 3 3 2 3 2 3 3 3 2 3 3 3 2 3 3 2 2 3 3 3 3

9 3 3 2 3 2 3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3

10 2 2 2 2 2 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2

11 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 2 3 3 3 3

12 2 2 2 3 3 2 4 2 3 3 2 3 3 3 3 1 3 3 3 1 2

13 2 3 3 3 3 3 3 3 3 3 3 2 2 3 3 3 2 3 3 3 3

14 3 2 3 3 2 3 3 2 3 3 3 3 3 3 3 2 3 2 2 2 3

15 2 3 2 4 3 3 3 3 3 2 2 2 2 3 3 3 2 3 2 3 1

16 3 3 3 3 3 2 3 3 3 3 2 2 3 3 3 3 3 2 2 1 3

17 3 2 2 4 2 3 4 2 3 3 3 3 3 2 2 1 2 3 3 3 2

18 2 3 3 3 3 2 3 3 3 2 2 2 2 3 3 3 3 3 2 3 3

19 2 3 3 3 3 2 3 3 3 3 3 2 3 3 3 3 3 3 3 2 3

20 3 2 3 3 1 3 3 3 3 3 3 2 3 3 3 3 2 3 2 3 2

No Responden

Kepuasan (X2)

I II III IV V

X2.1 X2.2 X2.3 X2.4 X2.5 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4

21 ^{3 3 3}

^{3 3} 3 2 2 3 3 3 3 3 3 3 3 3

22 ^{4 4 4}

^{4 4 4 4 4 4 4 4 4 4 4 4 4 4}

23 ^{4 3 4}

^{4 3 4 4 4 3 4 4 3 4 3 3 3 3}

24 ^{2 3 2}

^{3 3 3 2 3 3 3 3 3 2 3 3 3 2}

25 ^{3 3 2}

^{2 3} 3 3 3 3 2 3 3 3 3 2 3 2

26 ^{3 2 4}

^{4 3 3 3 1 2 2 3 3 3 3 3 3 3}

27 ^{3 3 3}

^{3 3 3 3 3 3 3 3 3 3 3 3 3 3}

28 ^{4 4 3}

^{3 4 3 2 4 2 4 4 3 2 4 4 2 3}

29 ^{4 4 3}

^{4 4 4 4 3 3 4 3 4 4 4 3 4 3}

30 ^{4 4 4}

^{2 3 3 2 1 2 2 3 3 4 3 2 4 4}

31 ^{2 2 3}

^{2 3 2 1 2 3 2 3 3 2 3 2 2 3}

32 ^{3 3 2}

^{3 3 3 2 2 3 3 3 3 3 3 3 2 3}

33 ^{2 3 2}

^{3 2 3 3 3 2 3 3 3 2 4 2 3 2}

34 ^{3 3 2}

^{3 3 3 2 2 3 3 3 3 3 3 3 2 3}

35 ^{4 3 3}

^{4 4 4 3 3 3 3 3 3 3 3 3 4 4}

36 ^{3 3 3}

^{3 3} 3 2 3 3 2 3 3 3 3 3 3 3

37 ^{2 2 3}

^{2 3 2 1 2 3 2 3 3 2 3 2 2 3}

38 ^{4 4 4}

^{4 4 4 4 4 4 4 4 4 4 3 3 3 3}

39 ^{4 3 2}

^{3 3} 3 2 3 3 4 4 4 4 3 3 2 4

40 ^{1 1 2}

^{2 2} 3 1 1 3 2 3 3 2 3 3 3 3

41 ^{4 4 3}

^{3 4 3 3 3 4 3 4 3 3 4 4 4 4}

42 ^{2 2 2}

^{2 1 1 1 2 1 1 1 1 1 1 2 2 1}

No Responden

Kepuasan (X2)

I II III IV V

X2.1 X2.2 X2.3 X2.4 X2.5 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4

43 ^{4 4 3}

^{4 4} 4 3 4 4 4 3 4 4 4 3 3 4

44 ^{3 3 2}

^{3 3 3 2 2 3 2 3 3 2 3 3 3 2}

45 ^{1 3 1}

^{2 1 3 1 2 3 2 3 3 3 3 3 1 4}

46 ^{2 3 3}

^{2 3 3 3 3 3 2 3 3 3 3 3 3 3}

47 ^{3 3 3}

^{2 2 2 2 3 2 3 3 2 2 3 2 3 3}

48 ^{3 3 2}

^{3 3 3 2 3 3 3 3 3 3 3 3 3 3}

49 ^{3 3 2}

^{2 2 2 1 2 2 1 1 1 1 1 1 2 2}

50 ^{4 3 3}

^{3 4 3 3 4 3 3 3 3 3 3 3 3 3}

51 ^{3 3 3}

^{3 3 3 3 3 3 2 3 3 3 3 3 4 3}

52 ^{4 3 2}

^{3 3 3 1 2 3 3 3 4 3 3 3 3 3}

53 3 3 2 2 3 4 3 3 3 2 3 3 4 3 3 3 3

54 3 3 2 3 3 3 2 3 3 3 4 4 3 3 3 3 3

55 3 2 2 2 3 3 2 2 2 2 3 3 2 3 3 3 3

56 ^{3 3 2 2 3 3 2 2 4 2 3 3 2 3 3 3 3}

57 ^{4 4 4 4 4 4 4 3 3 3 3 3 2 2 2 2 3}

58 ^{4 4 4 4 4 4 4 3 3 3 3 3 2 2 2 2 3}

59 ^{4 3 3} 3 3 3 2 3 3 4 4 3 2 4 4 3 4

60 ^{3 4 3 3 3 4 3 4 3 3 3 3 3 3 3 3 3}

61 ^{3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3}

62 ^{3 3 3 3 3 3 3 3 3 2 3 3 3 3 2 2 2}

63 ^{3 3 2 2 3 3 2 3 3 2 3 3 2 3 2 2 2}

64 ^{3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 3 4}

No Responden

Kepuasan (X2)

I II III IV V

X2.1 X2.2 X2.3 X2.4 X2.5 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4

65 ^{3 4 4} 2 3 3 3 4 4 3 3 3 4 3 3 2 3

66 ^{3 4 2 3 3 4 4 3 4 3 4 3 4 3 2 3 4}

67 ^{4 3 4 3 4 3 3 3 4 3 4 3 4 4 3 3 3}

68 ^{3 4 2 3 3 4 3 4 4 3 3 3 2 3 3 3 4}

69 ^{2 2 3 2 2 3 2 3 3 3 3 2 2 3 2 2 2}

70 ^{2 2 2 2 3 3 2 3 2 2 2 3 2 2 2 3 2}

71 ^{3 2 2 3 3 3 1 2 3 3 3 3 3 2 3 3 4}

72 ^{3 3 3 2 3 3 3 3 3 3 3 3 3 3 3 3 3}

73 ^{3 2 2 2 3 3 3 3 3 2 3 3 2 3 3 3 3}

74 ^{3 3 3 2 4 4 3 3 3 3 3 2 3 3 3 2 3}

75 ^{3 4 3 3 4 3 3 3 2 3 3 3 3 3 3 2 3}

76 ^{3 3 2 2 3 2 3 2 3 2 2 3 2 3 3 2 2}

77 ^{3 3 3} 2 2 3 2 3 3 3 3 3 3 3 3 3 2

78 ^{3 3 3 3 3 3 2 2 2 2 3 3 2 3 3 3 2}

79 ^{3 2 2 2 3 3 3 4 3 2 3 4 2 3 2 3 3}

80 ^{2 3 2 3 2 3 3 3 3 2 2 3 2 3 2 2 2}

81 ^{3 2 2} 2 3 3 3 2 3 3 3 3 3 2 3 2 3

82 2 3 3 1 2 3 1 3 3 3 3 3 3 2 2 2 3

83 2 3 3 2 2 2 3 3 3 2 3 3 3 2 2 3 3

84 3 3 3 1 3 3 2 3 3 2 3 3 2 3 3 3 3

85 3 3 2 2 1 3 3 3 3 4 3 2 3 2 3 3 3

86 2 3 3 1 3 3 3 2 4 2 4 2 2 2 3 2 3

No Responden

Kepuasan (X2)

I II III IV V

X2.1 X2.2 X2.3 X2.4 X2.5 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4 X2.1 X2.2 X2.3 X2.4

87 2 4 3 2 3 3 1 3 3 3 3 3 2 3 2 3 3

88 3 4 3 3 1 4 1 1 3 3 3 3 3 2 2 2 3

89 2 3 3 4 2 3 2 2 4 3 3 3 3 2 2 2 3

90 2 3 4 3 2 3 2 3 3 2 4 3 2 3 2 3 2

91 3 3 4 3 3 2 3 2 3 1 3 3 1 3 3 2 2

92 3 2 3 2 3 3 3 3 2 2 3 3 3 3 2 1 3

93 3 2 3 3 3 3 2 2 2 3 2 4 3 3 2 1 3

94 3 3 3 3 3 3 3 3 4 3 2 3 1 3 3 2 4

95 4 2 3 3 3 2 3 3 3 2 2 3 3 3 3 3 3

96 3 3 2 3 3 4 2 3 3 3 3 2 2 3 3 3 3

97 4 3 3 2 2 2 2 3 3 3 2 3 3 2 2 3 3

98 3 2 3 2 3 2 2 3 3 2 2 3 3 3 2 2 2

99 2 3 3 3 3 1 2 3 3 3 3 2 3 3 2 2 2

100 2 2 3 2 3 3 2 3 2 3 3 3 3 2 1 1 3

C. Lampiran C

Data Karakteristik Responden

Nama Responden Jenis

Kelamin

Usia Status/Pekerjaan Pendidikan Terakhir

Frekuensi Tujuan

Dimas Lintang Fajar 1 1 3 3 1 2

Anjani 2 2 1 3 1 3

Erika Kumala 1 2 4 3 1 1

Andy rifani ramadhan 1 2 3 3 1 2

Miftahul Huda 1 1 3 3 1 2

Siti Supriyatun 2 2 1 3 1 1

Dwi Purwanti 2 2 8 4 1 6

Adhieee 1 3 4 3 3 3

Olvie yoria seftiany 2 2 1 3 2 3

Rizky Bobby Anggoro 1 2 3 3 3 1

Rosmiah Jamalia 2 2 3 3 2 8

Iftah 2 3 5 3 2 2

Sarah 2 3 6 1 2 3

mentari 2 2 4 2 2 3

Regita nur rahmadhani 2 2 1 3 1 2

Nabawi 2 1 1 2 2 1

mia 2 1 1 2 2 1

Suwanda 1 1 1 2 2 1

Ilham Maulana 1 4 6 1 1 8

Dian Prastian 1 2 4 1 1 7

Nama Responden Jenis

Kelamin

Usia Status/Pekerjaan Pendidikan Terakhir

Frekuensi Tujuan

Raja 1 2 1 3 3 1

Nurul Saqa Aqmarina 2 2 3 3 1 5

Haliandari 2 2 3 3 1 6

Pariyem 2 2 3 3 1 6

Muhammad Fauzan Rizky Zakaria 1 2 6 3 1 1

Della 2 2 1 3 3 1

depiii 2 2 1 4 3 1

Anirasya 2 1 1 3 3 1

Puja 2 2 3 3 3 1

Ricky Maulana 1 2 8 4 3 8

mirna 2 1 1 3 1 1

Jusmawanti 2 2 8 3 3 1

Lingga 2 2 3 3 3 1

Muhammad andre setiawan 1 2 8 3 3 1

wanto 1 1 8 3 1 8

Audrey Yuza 1 1 8 3 3 4

Audy 1 1 1 3 1 1

Andi Fahrinah 2 2 3 3 1 6

supardi 1 2 1 4 2 1

Ahmad 1 2 8 3 3 1

Tati 2 2 1 3 1 5

Eko 1 2 1 3 1 8

Tini 2 2 1 3 3 5

Dini 2 3 4 2 1 3

Nama Responden Jenis

Kelamin

Usia Status/Pekerjaan Pendidikan Terakhir

Frekuensi Tujuan

Sri 2 2 6 3 1 8

Andy 1 1 1 3 3 1

muhsin 1 1 1 3 1 8

Arya 1 1 1 3 3 1

nadia 2 1 1 3 3 1

Berliana 2 1 1 3 3 1

Nana 2 1 1 3 1 1

yuni 2 1 1 3 3 5

Erika 2 3 4 3 3 3

Ani 2 3 3 2 1 7

Darma 2 2 8 4 1 7

dahlia 2 2 8 4 1 5

Duwi 2 2 8 3 1 5

Wati 2 2 8 3 1 5

Gustin 2 1 1 3 1 1

Citra 2 2 6 4 1 1

Hesti 2 3 8 3 1 2

Wulan 2 3 2 4 1 2

Syahrul 1 3 8 2 2 2

Munir 1 2 4 3 1 7

Dipi 2 3 8 1 1 8

Tata 2 3 8 1 1 3

Rangga 1 2 4 3 1 3

Iqbal 1 3 4 3 1 4

Nama Responden Jenis

Kelamin

Usia Status/Pekerjaan Pendidikan Terakhir

Frekuensi Tujuan

Rina 2 2 3 3 2 8

Rizky 1 3 3 2 2 2

Pauzi 1 2 1 2 2 6

Ros 2 1 1 2 1 5

Dayat 1 4 4 1 1 7

Reno 1 3 6 3 2 3

Sedino 1 2 1 3 1 1

Men 1 2 4 3 1 3

Lina 2 2 5 3 1 5

Fahmi 2 2 4 3 1 8

Robby 1 3 2 4 3 2

Deny 1 2 3 2 1 2

Yunita 2 3 4 1 2 3

rendy 1 1 1 2 3 1

Endah 2 1 1 2 3 1

Rafi 1 1 1 2 3 1

Deden 1 2 8 3 2 4

Yuyun 2 3 4 3 2 1

Ajeng 2 3 6 3 1 5

Eka 2 4 8 3 2 8

Randy 1 2 3 3 1 7

Siswo 1 2 4 3 3 3

Cahyo 1 3 4 3 2 3

Aldi 1 3 2 4 1 7

Nama Responden Jenis

Kelamin

Usia Status/Pekerjaan Pendidikan Terakhir

Frekuensi Tujuan

Ali 1 2 1 3 2 4

Putri 2 2 8 3 2 4

Farah 2 3 8 3 2 3

Firly 2 3 4 3 2 8

Tiara 2 1 1 2 3 1

rifqy 1 1 2 2 3 1

rara 2 1 1 1 3 1

ninik 2 3 2 4 2 2

D. Lampiran D

D.1 Data Uji Validtas

Correlations

X1.

1 X1.

2 X1.

3 X1.

5 X1.

6 X1.

8 X1.

10 X1.

11 X1.

12 X1.

13 X1.

15 X1.

16 X1.17 X1.18 X1.19 X1.20 X1.21

X1.T otal X1.1 Pears

on Correl ation

1 ,273

** ,309

** ,291

** ,376

** ,207

* ,418

** ,206

* .114 ,284

** .183 .147 ,374^** .177 ,307^** ,331^** ,199^* ,355^**

Sig.

(2-

tailed) .006 .002 .003 .000 .039 .000 .040 .260 .004 .068 .145 .000 .078 .002 .001 .047 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.2 Pears on Correl ation

,273** 1 ,389

** ,197

* ,240

* .111 ,424

** ,294

** .157 ,262

** ,323

** ,266

** ,376^** .072 ,273^** ,235^* ,250^* ,370^**

Sig.

(2-

tailed) .006 .000 .049 .016 .272 .000 .003 .119 .008 .001 .008 .000 .476 .006 .019 .012 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.3 Pears on Correl ation

,309** ,389

** 1 ,405

** ,459

** ,206

* ,403

** .130 ,198

* .087 ,251

* .155 ,391^** .185 ,383^** ,254^* .147 ,409^**

Sig.

(2-

tailed) .002 .000 .000 .000 .039 .000 .198 .049 .391 .012 .123 .000 .066 .000 .011 .145 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.5 Pears on Correl ation

,291** ,197

* ,405

** 1 ,501

** ,329

** ,317

** ,206

* ,387

** ,284

** ,257

** ,504

** ,267^** ,320^** ,342^** ,428^** ,372^** ,368^**

Sig.

(2-

tailed) .003 .049 .000 .000 .001 .001 .040 .000 .004 .010 .000 .007 .001 .001 .000 .000 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.6 Pears on Correl ation

,376** ,240

* ,459

** ,501

** 1 ,420

** ,227

* .128 ,319

** .177 ,237

* ,268

** ,246^* ,267^** ,254^* ,411^** ,318^** ,414^**

Sig.

(2-

tailed) .000 .016 .000 .000 .000 .023 .204 .001 .078 .017 .007 .014 .007 .011 .000 .001 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.8 Pears on Correl ation

,207* .111 ,206

* ,329

** ,420

** 1 ,346

** .155 ,304

** ,236

* ,360

** ,429

** .184 ,274^** ,227^* ,430^** ,475^** ,422^**

Sig.

(2-

tailed) .039 .272 .039 .001 .000 .000 .123 .002 .018 .000 .000 .067 .006 .023 .000 .000 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 0

Pears on Correl ation

,418** ,424

** ,403

** ,317

** ,227

* ,346

** 1 ,420

** ,222

* ,454

** ,257

** ,257

** ,319^** .188 ,252^* ,308^** .159 ,447^**

Sig.

(2-

tailed) .000 .000 .000 .001 .023 .000 .000 .026 .000 .010 .010 .001 .061 .011 .002 .114 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 1

Pears on Correl ation

,206* ,294

** .130 ,206

* .128 .155 ,420

** 1 ,282

** ,352

** .169 ,337

** ,207^* ,311^** .160 ,199^* .195 ,467^**

Sig.

(2-

tailed) .040 .003 .198 .040 .204 .123 .000 .005 .000 .094 .001 .039 .002 .111 .048 .052 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 2

Pears on Correl ation

.114 .157 ,198

* ,387

** ,319

** ,304

** ,222

* ,282

** 1 ,253

* ,277

** ,293

** ,265^** ,339^** .196 ,199^* ,311^** ,291^**

Sig.

(2-

tailed) .260 .119 .049 .000 .001 .002 .026 .005 .011 .005 .003 .008 .001 .050 .048 .002 .003

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 3

Pears on Correl ation

,284** ,262

** .087 ,284

** .177 ,236

* ,454

** ,352

** ,253

* 1 ,293

** ,466

** ,329^** ,422^** ,422^** ,413^** .181 ,448^**

Sig.

(2-

tailed) .004 .008 .391 .004 .078 .018 .000 .000 .011 .003 .000 .001 .000 .000 .000 .072 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 5

Pears on Correl ation

.183 ,323

** ,251

* ,257

** ,237

* ,360

** ,257

** .169 ,277

** ,293

** 1 ,556

** ,452^** ,328^** ,240^* ,277^** ,218^* ,386^**

Sig.

(2-

tailed) .068 .001 .012 .010 .017 .000 .010 .094 .005 .003 .000 .000 .001 .016 .005 .029 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 6

Pears on Correl ation

.147 ,266

** .155 ,504

** ,268

** ,429

** ,257

** ,337

** ,293

** ,466

** ,556

** 1 ,323^** ,376^** ,314^** ,462^** ,311^** ,399^**

Sig.

(2-

tailed) .145 .008 .123 .000 .007 .000 .010 .001 .003 .000 .000 .001 .000 .001 .000 .002 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 7

Pears on Correl ation

,374** ,376

** ,391

** ,267

** ,246

* .184 ,319

** ,207

* ,265

** ,329

** ,452

** ,323

** 1 .146 ,344^** ,322^** ,313^** ,438^**

Sig.

(2-

tailed) .000 .000 .000 .007 .014 .067 .001 .039 .008 .001 .000 .001 .148 .000 .001 .001 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 8

Pears on Correl ation

.177 .072 .185 ,320

** ,267

** ,274

** .188 ,311

** ,339

** ,422

** ,328

** ,376

** .146 1 ,232^* ,297^** ,274^** ,345^**

Sig.

(2-

tailed) .078 .476 .066 .001 .007 .006 .061 .002 .001 .000 .001 .000 .148 .020 .003 .006 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.1 9

Pears on Correl ation

,307** ,273

** ,383

** ,342

** ,254

* ,227

* ,252

* .160 .196 ,422

** ,240

* ,314

** ,344^** ,232^* 1 ,632^** ,428^** ,461^**

Sig.

(2-

tailed) .002 .006 .000 .001 .011 .023 .011 .111 .050 .000 .016 .001 .000 .020 .000 .000 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.2 0

Pears on Correl ation

,331** ,235

* ,254

* ,428

** ,411

** ,430

** ,308

** ,199

* ,199

* ,413

** ,277

** ,462

** ,322^** ,297^** ,632^** 1 ,584^** ,403^**

Sig.

(2-

tailed) .001 .019 .011 .000 .000 .000 .002 .048 .048 .000 .005 .000 .001 .003 .000 .000 .000

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.2 1

Pears on Correl ation

,199* ,250

* .147 ,372

** ,318

** ,475

** .159 .195 ,311

** .181 ,218

* ,311

** ,313^** ,274^** ,428^** ,584^** 1 ,333^**

Sig.

(2-

tailed) .047 .012 .145 .000 .001 .000 .114 .052 .002 .072 .029 .002 .001 .006 .000 .000 .001

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

X1.T otal

Pears on Correl ation

,355** ,370

** ,409

** ,368

** ,414

** ,422

** ,447

** ,467

** ,291

** ,448

** ,386

** ,399

** ,438^** ,345^** ,461^** ,403^** ,333^** 1

Sig.

(2-

tailed) .000 .000 .000 .000 .000 .000 .000 .000 .003 .000 .000 .000 .000 .000 .000 .000 .001

N 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

D.2 Data Uji Reliabilitas

Kepentingan Kepuasan

Item-Total Statistics Item-Total Statistics

Scale Mean if Item Deleted

Scale Variance

if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if

Item

Deleted

Scale Mean if Item Deleted

Scale Variance

if Item Deleted

Corrected Item-Total Correlation

Cronbach's Alpha if

Item Deleted

X1.1 56.30 26.747 .348 .901 X2.1 45.45 19.103 .735 .859

X1.2 56.35 24.134 .802 .883 X2.2 45.45 18.576 .658 .859

X1.3 56.35 26.029 .571 .893 X2.3 45.55 19.103 .372 .874

X1.5 56.40 25.832 .601 .891 X2.5 45.65 19.292 .379 .873

X1.6 56.25 27.145 .376 .898 X2.6 45.35 19.924 .429 .869

X1.8 56.25 26.618 .488 .895 X2.8 45.15 19.608 .402 .870

X1.10 56.40 26.568 .452 .896 X2.10 45.55 19.418 .504 .866

X1.11 56.45 25.945 .574 .892 X2.11 45.50 19.105 .483 .867

X1.12 56.45 25.208 .725 .887 X2.12 45.50 19.105 .483 .867

X1.13 56.40 25.832 .601 .891 X2.13 45.60 19.516 .446 .868

X1.15 56.55 26.682 .438 .897 X2.15 45.45 19.313 .474 .867

X1.16 56.55 25.945 .588 .892 X2.16 45.35 19.608 .381 .871

X1.17 56.45 25.945 .574 .892 X2.17 45.40 19.621 .446 .868

X1.18 56.55 25.945 .588 .892 X2.18 45.55 19.418 .504 .866

X1.19 56.45 26.682 .427 .897 X2.19 45.45 19.103 .735 .859

X1.20 56.50 25.632 .642 .890 X2.20 45.45 19.103 .735 .859

X1.21 56.55 25.734 .632 .891 X2.21 45.40 18.779 .674 .859

E. Lampiran E

Dokumentasi Pengambila Data