Analyst Presentation FY 2020

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Full Year 2020 Results (Audited)

19 February 2021

Analyst Presentation

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2

Agenda

1. Macro, Industry, and Key Highlights 2. FY2020 Financial Results

3. Final Remarks

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Macro, Industry, and Key Highlights

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Macroeconomics

GDP Contracted the First Time Since Asian Crisis (YoY)

… But Consumer Confidence Level is Still Below 100

PMI Index Indicated Business Expansion

Meanwhile Domestic Demand Remain Soft (YoY)

51.3 20.0 30.0 40.0 50.0 60.0

Ja n- 19 Fe b- 19 Ma r- 19 Apr -1 9 Ma y- 19 Jun -1 9 Jul -1 9 Aug -1 9 Se p- 19 O ct -1 9 N ov -1 9 D ec -1 9 Ja n- 20 Fe b- 20 Ma r- 20 Apr -2 0 Ma y- 20 Jun -2 0 Jul -2 0 Aug -2 0 Se p- 20 O ct -2 0 N ov -2 0 D ec -2 0

PMI Manufacture

92 69 124

25 50 75 100 125 150

D ec -1 3 Ma r- 14 Jun -1 4 Se p- 14 D ec -1 4 Ma r- 15 Jun -1 5 Se p- 15 D ec -1 5 Ma r- 16 Jun -1 6 Se p- 16 D ec -1 6 Ma r- 17 Jun -1 7 Se p- 17 D ec -1 7 Ma r- 18 Jun -1 8 Se p- 18 D ec -1 8 Ma r- 19 Jun -1 9 Se p- 19 D ec -1 9 Ma r- 20 Jun -2 0 Se p- 20 D ec -2 0

Consumer Confidence Index (CCI)

Current Economic Condition Index (CECI) Consumer Expectation Index (CEI)

(20.7%) (32.9%) (60.0%)

(40.0%) (20.0%) 0.0%

20.0%

Ja n- 19 Fe b- 19 Ma r- 19 Apr -1 9 Ma y- 19 Jun -1 9 Jul -1 9 Aug -1 9 Se p- 19 O ct -1 9 N ov -1 9 D ec -1 9 Ja n- 20 Fe b- 20 Ma r- 20 Apr -2 0 Ma y- 20 Jun -2 0 Jul -2 0 Aug -2 0 Se p- 20 O ct -2 0 N ov -2 0 D ec -2 0

Real Sales Index Purchasing Durable Goods Index (2.19%)

(20.00%) (10.00%) 0.00%

10.00%

20.00%

D ec -9 4 D ec -9 5 D ec -9 6 D ec -9 7 D ec -9 8 D ec -9 9 D ec -0 0 D ec -0 1 D ec -0 2 D ec -0 3 D ec -0 4 D ec -0 5 D ec -0 6 D ec -0 7 D ec -0 8 D ec -0 9 D ec -1 0 D ec -1 1 D ec -1 2 D ec -1 3 D ec -1 4 D ec -1 5 D ec -1 6 D ec -1 7 D ec -1 8 D ec -1 9 D ec -2 0

Quarterly GDP Growth

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Banking Sector

Loans and Deposits Growth (YoY)

LDR and CASA Ratio

NIM and Gross NPL

CAR

Source: Indonesian Banking Statistic – OJK

6.1% 8.0%

1.5% 0.1%

(2.4%)

6.5% 9.5% 7.9%

12.9% 11.1%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

Loan Growth Deposit Growth

4.91%

4.31% 4.46% 4.41% 4.32%

2.53% 2.77% 3.11% 3.14% 3.06%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

NIM Gross NPL

56.86% 57.01% 57.04% 57.53% 57.92%

94.43% 92.55% 89.10%

83.46% 82.24%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

CASA Ratio LDR

23.40%

21.67% 22.55% 23.52% 23.75%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

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FY2020 Results Highlights

Deposits increased 6.1% driven by CASA growth of 14.3% generating CASA ratio of 59.62%

Loans demand was still weak – however there were positive growths in secured loans of Consumer Banking Operating Expenses decreased by 3.0% generating CIR of 48.95%

PBT decreased 44.5% attributed to higher Provision Expenses

Gross NPL increased by 83 bps

CAR and Liquidity were strong with CAR at 21.92% and LDR at 82.91%

ROA and ROE stood at 0.73% and 5.01% respectively Key Highlight

(Rp tril) FY2019^ FY2020 YoY

Loans 194.24 174.75 (10.0%)

Deposits 195.60 207.53 6.1%

CASA 108.26 123.72 14.3%

CASA Ratio 55.35% 59.62% 4.3%

Operating Income 16.83 16.36 (2.8%)

Operating Expenses 8.26 8.01 (3.0%)

Cost to Income 49.07% 48.95% (0.1%)

PPOP 8.57 8.35 (2.6%)

PBT 5.31 2.95 (44.5%)

Note: ^ Excludes MSS Cost of Rp 359 bil

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Key Business/Operational Highlights

Sustaining Low-Cost Funding Prudent Cost Management

8,255

8,007

2019 2020

49.07%

48.95%

Positive Mortgage Growth Despite Pandemic

50.84% 52.55% 52.61% 55.35%

59.62%

2016 2017 2018 2019 2020

Operating Expenses (Rp bil)

CASA Ratio

CIR

33.78

35.78 Dec-19 Dec-20

+5.9%

Mortgages (Rp bil) 7,222

10,057

8,302 9,236

6,814 5,743

Jan- 20 Fe b- 20 M ar -2 0 Apr-2 0 M ay -2 0 Jun- 20 Jul -2 0 Aug- 20 Se p- 20 O ct- 20 N ov- 20 De c-2 0

OCTO Mobile OCTO Clicks ATM

Increased Important of Digital Channels

Monthly Trx. Value (Rp bil)

^

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Strategic Pillars

Deliver Sustainable Financial Returns

ASPIRATION

To be the bank of choice for Indonesian Businesses and Consumers

Playing to Our

Strengths Expanding CASA

Franchise Discipline in Cost

Management Preservation of Capital &

Balanced Risk Culture

•

Grow share in Consumer and SME/EBB loans and deposits

•

Refine COBA & COMBA assets strategy

•

Formulate and optimize RWA allocation

•

Grow Treasury & WM products penetration

•

Focus on Preferred and Payroll segments in Consumer Banking

•

Optimize relationships in all segments of Business Banking

•

Enhance Transaction Banking

•

Increase branch productivity

•

Leverage Analytics to define target customers

•

Continue building digital capabilities

•

Establish Future proof organization

•

Push for infrastructure efficiency

•

G&A Costs Optimization

•

Optimize marketing spending

•

Streamline outsourcing costs

•

CAPEX prioritization

•

Analytics based, advanced technology & data driven risk mgt

•

World-class risk infrastructure

•

Embed balanced risk culture in daily operations

•

Optimize capital utilization to support growth

1 2 3 4 Leverage Information

Technology

•

Digital channels and development

•

Smart IT CAPEX investment to support key segments/products

•

AI@Scale – Decision Management &

Advanced Analytics

•

Risk analytics predictive tools

•

IT & cyber security 5

Simplify

Governance Customer

Centricity Transform

Fundamentals Sustainability

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FY2020 Financial Results

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Financial Positions – Consolidated

(Rp tril) Dec-19 Sep-20 Dec-20 QoQ YoY

Cash & Short Term Funds 31.38 29.21 28.04 (4.0%) (10.6%)

Gov’t Bonds & Marketable Securities 34.16 55.22 65.16 18.0% 90.7%

Loans 194.24 180.85 174.75 (3.4%) (10.0%)

Loan Provision BS (6.06) (11.29) (11.92) 5.6% 96.7%

Fixed & Other Assets 20.75 27.71 24.91 (10.1%) 20.0%

Total Assets 274.47 281.70 280.94 (0.3%) 2.4%

Current Account 48.94 62.01 55.86 (9.9%) 14.1%

Savings Account 59.32 65.77 67.86 3.2% 14.4%

Time Deposit & Structured Deposits 87.34 84.08 83.81 (0.3%) (4.0%)

Total Customer Deposits 195.60 211.86 207.53 (2.0%) 6.1%

Other Liabilities 35.58 29.79 32.37 8.7% (9.0%)

Total Liabilities 231.18 241.65 239.90 (0.7%) 3.8%

Equity 43.29 40.05 41.04 2.5% (5.2%)

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Financial Performance – Consolidated

(Rp bil) 3Q20 4Q20 QoQ FY19^ FY20 YoY

Interest Income 5,089 5,114 0.5% 21,689 20,703 (4.5%)

Interest Expense (2,033) (1,901) (6.5%) (9,121) (8,233) (9.7%)

Net Interest Income 3,056 3,213 5.1% 12,568 12,470 (0.8%)

Non Interest Income 921 865 (6.1%) 4,257 3,888 (8.7%)

Operating Income 3,977 4,078 2.5% 16,825 16,358 (2.8%)

Operating Expenses (2,020) (2,005) (0.7%) (8,255) (8,007) (3.0%)

Pre Provision Operating Profit 1,957 2,073 5.9% 8,570 8,351 (2.6%)

Provision Expenses (1,602) (1,750) 9.2% (3,257) (5,404) 65.9%

PBT 355 323 (9.0%) 5,313 2,947 (44.5%)

PBT as reported 355 323 (9.0%) 4,954 2,947 (40.5%)

Net Profit 120 148 23.3% 3,914 2,012 (48.6%)

Net Profit as reported 120 148 23.3% 3,645 2,012 (44.8%)

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FY2020 Financial Overview

Key Indicators (%) 3Q20 4Q20 QoQ FY19^ FY20 YoY

NIM 4.71% 4.72% 0.01% 5.31% 4.88% (0.43%)

Non Interest Income / Operating Income 23.17% 21.21% (1.96%) 25.30% 23.77% (1.53%)

Cost to Income (CIR) 50.79% 49.14% (1.65%) 49.07% 48.95% (0.12%)

FY2020 Net Profit Movement

3,645

2,012

(98) (222)

(147) 248 359 (2,147)

374 (0.8%) (16.8%) (5.0%) (3.0%) N/A 65.9% (28.6%)

2019 Net Profit Net Interest Income

Fee &

Commission

MS, Trading, and Others

Operating Expenses

MSS Cost Provision Income Taxes &

NCI

2020 Net Profit

(44.8%)

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Key Ratios – Consolidated

(%) 3Q20 4Q20 QoQ FY19^ FY20 YoY

ROA 0.17 0.21 1.47 0.73

ROE (shareholders’ fund) 1.18 1.31 9.35 5.01

NIM 4.71 4.72 5.31 4.88

Fee Income / Total Income 23.17 21.21 25.30 23.77

Cost to Income (CIR) 50.79 49.14 49.07 48.95

CASA Ratio 60.31 59.62 55.35 59.62

Loan to Deposit (LDR) 83.89 82.91 97.64 82.91

Gross NPL 3.89 3.62 2.79 3.62

Net NPL 1.52 1.40 1.30 1.40

Cost of Credit 3.18 3.82 1.75 2.83

Gross Impairment Ratio 4.98 6.03 3.81 6.03

Loan Loss Coverage 163.38 194.33 113.60 194.33

Impaired LLC 125.38 114.59 81.98 114.59

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Loans Growth

(Rp tril) Dec-19 Sep-20 Dec-20 QoQ YoY Consumer 54.29 54.82 55.21 0.7% 1.7%

Mortgages 33.78 35.41 35.78 1.0% 5.9%

Credit Cards 9.70 8.82 8.89 0.8% (8.4%) Auto Loans 6.46 6.71 6.75 0.6% 4.5%

Personal Loan &

Others 4.35 3.88 3.79 (2.3%) (12.9%) SME/EBB 21.41 19.86 20.17 1.6% (5.7%) Commercial 46.47 38.27 36.22 (5.4%) (22.1%) Corporate 72.07 67.90 63.15 (7.0%) (12.4%) Total Loans 194.24 180.85 174.75 (3.4%) (10.0%)

Loans Growth (Rp tril) Loans Breakdown (Rp tril)

[CELLRANGE ]

[CELLRANGE

] [CELLRANGE

] [CELLRANGE ] [CELLRANGE

]

[CELLRANGE

] [CELLRANGE

] [CELLRANGE ] [CELLRANGE

]

[CELLRANGE

] [CELLRANGE

] [CELLRANGE ] [CELLRANGE

]

[CELLRANGE

] [CELLRANGE

] [CELLRANGE ] 194.26 194.28 186.08 180.85 174.75

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

Corporate Commercial SME/EBB Consumer

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Deposits Growth

Deposits Growth (Rp tril)

Deposits Breakdown (Rp tril)

CASA Ratio and QTD CoF (%)

(Rp tril) Dec-19 Sep-20 Dec-20 QoQ YoY CASA 108.26 127.78 123.72 (3.2%) 14.3%

Current Account 48.94 62.01 55.86 (9.9%) 14.1%

Savings 59.32 65.77 67.86 3.2% 14.4%

Time Deposits 87.34 84.08 83.81 (0.3%) (4.0%) Total Deposits 195.60 211.86 207.53 (2.0%) 6.1%

[CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE]

195.60 202.56 203.69 211.86 207.53

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

Time Deposits Savings Current Account

55.35%

60.06% 61.03% 60.31% 59.62%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

3.82% 3.62% 3.35% 3.11% 2.80%

CASA Ratio Deposits CoF

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Profitability

QTD CoF, Loan Yield, and NIM

Operating Income Composition (Rp bil) Operating Income and PPOP (Rp bil) LDR vs. QTD NIM

97.64% 94.30% 89.84% 83.89% 82.91%

4Q19 1Q20 2Q20 3Q20 4Q20

5.14% 5.02% 5.08% 4.71% 4.72%

LDR NIM

5.14% 5.02% 5.08% 4.71% 4.72%

Deposits CoF Loan Yield NIM

3.82% 3.62% 3.35% 3.11% 2.80%

9.83% 9.67% 9.51% 9.00% 9.02%

4Q19 1Q20 2Q20 3Q20 4Q20

[CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE] [CELLRANGE]

4,139 4,219 4,086 3,977 4,078

4Q19 1Q20 2Q20 3Q20 4Q20

Net Interest Income Non Interest Income

2,089 2,203 2,118 1,957 2,073

4,139 4,219 4,086 3,977 4,078

4Q19 1Q20 2Q20 3Q20 4Q20

PPOP Operating Income

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Non-Interest Income

Non-Interest Income Growth Non-Interest Income Breakdown (Rp bil)

(Rp bil) 3Q20 4Q20 QoQ 2019 2020 YoY

Fee & Commission 262 267 1.7% 1,319 1,098 (16.8%) Bancassurance 79 84 6.8% 445 362 (18.6%) FX & Derivatives 147 141 (4.1%) 522 909 74.1%

Gain (Loss) from MS 295 183 (37.9%) 445 859 93.2%

Recovery Income 74 148 100.2% 1,083 382 (64.8%) Card Related 64 41 (35.7%) 443 278 (37.2%) Total Non-Interest Income 921 865 (6.2%) 4,257 3,888 (8.7%)

1,319 1,098

445

362 522 909

445 859

1,083 382

443

278 2019 2020

Fee & Commission Bancassurance

FX & Derivatives Gain (Loss) from MS

Recovery Income Card Related

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Operating Efficiency

(Rp bil) 3Q20 4Q20 QoQ 2019^ 2020 YoY

Promotion Expenses 43 49 14.0% 314 234 (25.5%)

G&A Expenses 934 930 (0.4%) 3,876 3,502 (9.6%)

Personel Expenses 1,043 1,026 (1.6%) 4,065 4,271 5.1%

Total 2,020 2,005 (0.7%) 8,255 8,007 (3.0%)

Operating Expenses YTD Cost to Income Ratio

^

49.07%

47.78% 47.97% 48.88% 48.95%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

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Asset Quality

113.60%

191.13%

159.37% 163.38% 194.33%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

Loan Loss Coverage Ratio and YTD Cost of Credit

Loans by Collectability NPL Ratio by Segment

1.75% 1.51% 2.26% 2.56% 2.83%

Loan Loss Covearge (LLC) Cost of Credit

2.4% 2.6% 4.6% 5.1% 4.1%

4.4% 4.8% 4.9% 5.2% 5.7%

2.2% 2.7% 2.6% 2.0% 2.8%

2.0% 2.2% 2.5% 2.0% 1.8%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

Corporate Commercial SME/EBB Consumer

90.06%

6.33% 3.62%

92.26%

4.95% 2.79%

Dec-19 Dec-20

Current Special Mention Gross NPL

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24%

14% 26%

36% Rp 28.6 tril (15.8%) [CELLRANGE]

[CELLRANGE]

[CELLRANGE] [CELLRANGE]

18.56 40.31

Dec-19 Dec-20

Corporate Consumer Commercial SME/EBB

Loan at Risk and Covid Restructured Loans

LAR and LAR Coverage

LAR by Segment (Rp tril) Covid Restructured Loan by Segment

24%

20%

16%

40% Rp 25.5 tril (14.6%)

Sep-20 Dec-20

Corporate Commercial SME/EBB Consumer 9.5%

23.5% 23.0%

Dec-19 Sep-20 Dec-20

32.6%

26.5% 30.0%

LAR LAR Coverage

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Liquidity

LCR and NSFR

LDR

97.02%

94.67%

99.02% 97.64%

94.30%

89.84%

83.89% 82.91%

1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20

127% 134% 153% 167% 172% 179% 194%

235%

105% 107% 107% 109% 108% 108% 113% 119%

1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20

LCR NSFR

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Capital Adequacy

43.3 40.0 39.7 40.1 41.0

Dec 19 Mar 20 Jun 20 Sep 20 Dec 20

Capital Adequacy Ratio Dec 19 Sep 20 Dec 20

CAR with Credit Risk 25.36% 25.13% 26.74%

Market Risk (0.31%) (0.24%) (0.42%)

Operational Risk (3.58%) (4.00%) (4.40%)

Total CAR 21.47% 20.88% 21.92%

Total Equity (Rp tril) CAR Consolidated

20.20% 18.14% 18.76% 19.66% 20.80%

1.27%

1.25% 1.21% 1.22% 1.12%

21.47%

19.39% 19.97% 20.88% 21.92%

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

Tier 1 Tier 2

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Sharia Banking

Dec-19 Sep-20 Dec-20 QoQ YoY

Financing 33.1 32.6 31.9 (2.1%) (3.6%) Deposit 32.6 35.1 29.8 (15.1%) (8.6%) CASA 10.2 15.3 14.1 (7.8%) 38.2%

TD 22.4 19.8 15.7 (20.7%) (29.9%)

300 322 309 395 324

1,149

1,350

4Q19 1Q20 2Q20 3Q20 4Q20 2019 2020

17.5%

(18.0%)

Sharia PBT (Rp bil)

Financial Positions (Rp tril)

33.1 34.5 33.9 32.6 31.9

Dec-19 Mar-20 Jun-20 Sep-20 Dec-20

0.98% 1.07% 1.14% 0.96% 1.10%

Total Financing Gross NPF

Total Financing (Rp tril)

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Digitalization

Strong IT Security Capabilities and Infrastructure

ISO 27001:2013 Certified Security Management System

2021 IT and Digital Strategy Focus

Digital Channel Annual Transaction Value (Rp tril)

Continuous improvement of Digital Business applications

Digitization of internal processes (RPA, Sales enablement, HR, Cost, Risk, Decision

Management, etc.)

Encouraging digital adoption by customers

Improving customer experience in transactions in the digital era

Building a strong and secure IT infrastructure

1

2

3

4

5

159.30

191.64

89.66

68.62 2019 2020

Digital Channel * ATM

* Digital channels include OCTO Mobile and OCTO Clicks

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2021 Corporate Guidance

FY2020 FY2021

Actual Guidance

Loan Growth -10.0% 3.0% - 5.0%

NIM 4.88% 4.8% - 5.0%

Cost of Credit 2.83% 2.4% - 2.6%

Cost to Income 48.95% < 49%

ROE 5.01% 7.0% - 9.0%

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Final Remarks

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Final Remarks

Employee health and customer business continuity are still our main priorities

SME/EBB and Consumer segments remain our growth engine while Corporate and Commercial segments are being recalibrated under the Forward23+ program

Continued focus on asset quality, cost management, and CASA growth

Digitalization is still key as we revamp customer journey and improve productivity Transformation programs will continue to ensure rapid execution of our strategy

2021 will be better than last year, although full economic recovery will take more time

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<Specify Data Classifications one of the following: 1) Highly Confidential 2) Confidential 3) Proprietary/Internal Use Only> 28 28

Appendix

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Notable Awards

The BankQuality Consumer Survey and Rankings 2020 - Most Helpful Banks During

COVID-19 in Indonesia - 10th Most Helpful Banks

During COVID-19 in Asia Pacific

The Asian Banker Risk Management Awards 2020 The Liquidity Risk Technology

Implementation of the Year

2019 ASEAN Corporate Governance Scorecard (ACGS)

- Country Top 3 Publicly Listed Companies - ASEAN Asset Class Publicly

Listed Companies

Red Hat APAC Innovation Awards 2020 - Digital Transformation - Cloud-native Development

ISO 9001:2015 ISO 9001:2015 for Education

and Learning Services

The Asian Banking & Finance Corporate & Investment

Banking Awards 2020 - Project Infrastructure

Finance of The year - Indonesia

- Syndicated Loan of The Year – Indonesia - Corporate & Investment Bank of The Year – Indonesia

The Asset Asian Awards 2020 - Best Bank for Investment Solutions, Rates - Indonesia - Best Bank for Investment Solutions, FX - Indonesia

Asia Risk Awards 2020 House of The Year, Indonesia

World Finance Digital Banking Awards 2020 - Best Mobile Banking Apps in

Indonesia - Best Consumer Digital

Banks in Indonesia

Asian Local Currency Bond Benchmark Review 2020

Best Individuals Trading Indonesia - Rank 4 (Michael

Isprihanto)

GRC & Performance Excellence Award 2020 - The Best GRC Overall For Corporate Governance & Risk

Management 2020 (Foreign Banking)

- The Best Governance & CCO 2020 (Foreign Banking) -

Fransiska Oei

TOP GRC Awards 2020 - Top GRC 2020 (5 stars)

- Top BOC GRC 2020 - The Most Committed GRC

Leader 2020 - Tigor M.

Siahaan - Top High Performing Corporate Secretary on GRC

2020 - Fransiska Oei

Perusahaan Publik Dengan Laporan Keberlanjutan Tahun

2019 Terbaik Peringkat A+ (tertinggi) Laporan Keberlanjutan 2019

Environmental, Social &

Governance (ESG) Award 2020 - Keterbukaan Governance (G)

Emiten Terbaik - Keterbukaan ESG Emiten Sektor

Perbankan terbaik - Keterbukaan Environmental (E) Emiten Sektor Perbankan Terbaik

- Keterbukaan Governance (G) Emiten Sektor Perbankan Terbaik - Keterbukaan ESG Bank Kategori

Buku IV Terbaik - Keterbukaan Environmental (E)

Bank Kategori Buku IV Terbaik - Keterbukaan Governance (G) Bank Kategori Buku IV Terbaik

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Notable Awards

Satisfaction, Loyalty, &

Engagement Awards 2020 - Peringkat I Customer Knowledge Bank Umum

Konvensional (Buku 4) - Peringkat II Customer Influence Bank Umum Konvensional (Buku 4) - Peringkat II Engagement Bank Umum Konvensional

(Buku 4)

- Peringkat V SLE Index 2020 Bank Umum Konvensional

(Buku 4)

Top Digital Company Award 2020

The Best in Building Digital Transformation kategori

Bank Nasional Buku 4

Infobank The Best Bank in Mortgage 2020 The Best Bank in Mortgage

Year 2019

Indonesia Green Awards 2020 Kategori Mengembangkan

Keanekaragaman Hayati

Indonesia Most Experiential Brand Activation Award 2020

The Best Experiental Activation 2020 Melalui

Program Kejar Mimpi

20 Pilar Finansial Indonesia Award 2020 20 Pilar Finansial Indonesia

Award 2020

IDX Channel Anugerah Inovasi Indonesia 2020 Penghargaan Utama Kategori

Sustainability atas Inovasi Konservasi Bambu

Best Syariah Awards 2020 Bank Syariah Terbaik 2020 Kategori Unit Usaha Syariah

Aset Lebih Dari Rp 5 Triliun

Infobank Syariah Awards 2020 - The Best Performance

Sharia Business Unit Commercial Bank 2020 - Sangat Bagus Selama 5

Tahun Berturut-turut - Excellent Financial Performance in 2019

- 5th Best Overall Performance - 2nd Best Teller - 2nd Best Security

Property & Bank Award 2020 The Longest Tenure for Fixed

Rate Mortgage Loan

The Best Contact Center Indonesia 2020 - The Best Technology Innovation: Platinum winner

- The Best Team Leader Inbound - Large: Gold winner

- The Best Agent English - Large: Silver winner - The Best Supervisor - Large:

Bronze winner

Housing Estate Awards 2020 The Best Bank in Mortgage

Performance

DataGovAi Award 2020 Best Data Technology for

Adoption AI 2020

Gatra Awards 2020 Pemberdayaan Masyarakat:

Mendorong Kegiatan Perekonomian dan Produktivitas Masyarakat Dimasa Pandemi Melalui

Bazar Indonesia

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Notable Awards

Penghargaan Rekor MURI Bank Pertama yang Menyelenggarakan Bazar

Daring di Indonesia

Baznas Awards 2020 Mitra Pengumpul Zakat

Terbaik

Indonesia Digital Marketing Champions 2020 Top 3 Future Digital Marketing Champion 2020

Category Bank

Indonesia Most Admired CEO 2020

Indonesia Most Admired CEO 2020: Category Conventional

Bank - Outstanding Leadership in Increasing Contribution for The National

Economy Through Various Financial Solution - Tigor M.

Siahaan

Anugerah Syariah Republika (ASR) 2020 Unit Usaha Syariah Terbaik -

Kategori Kelompok Unit Usaha Syariah (UUS)

Citi US Dollar Payments Straight Through Processing

Excellence Award 2019 - Commercial Payments STP

Rate 99%+

- Treasury Payments STP Rate 98%+

JP Morgan 2020 Elite Quality Recognition Award U.S. Dollar Clearing MT103

99.35%

BNY Mellon STP Award 2019 Recognition of Outstanding

Payment Formatting and Straight-Through Rate

JCB Indonesia Award 2020 Best Growth of Issuing Sales

Volume in Indonesia 2019

Banking Service Excellence Awards 2020 Best Cash Recycling Machine

(CRM) Bank Umum Konvensional

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Sustainability Pillars

Sustainable Action

Sustainable Business

Governance CSR

& Risk Stakeholder

Engagement

& Advocacy

 Sustainability Policy & Procedure

 Disclosure on GHG emissions (Scope 1 & 2)

 Green Office Policy

 Waste Management Initiatives

 Sustainable Finance Policy & Procedure

 High Sustainability Risk Sector List

 Sector Guidance

 Identify and Monitor Sustainable Finance Portfolio

 Development of green and/or sustainability-linked products

 Community Link

 Disability Employment Program

 Financial Literation & Inclusion

 Bamboo conservation & its carbon stock (C) measurement

 Bank’s Vision and Mission on Sustainable Finance

 Establishment of Sustainability Unit

 Embed sustainability values to Bank’s DNA

 Sustainability knowledge sharing (internal and external parties)

 Member of Indonesia Sustainable Finance Initiatives (IKBI)

 Sustainable Finance Action Plan (RAKB) 2019-2023

 Publishing Annual Sustainability Report since 2012

 Sustainability website

CIMB Niaga is committed in integrating and harmonizing environmental, social, and governance (ESG) aspects in its business

activities and supporting the Sustainable Development Goals (SDGs)

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Sustainability Performance

-

4.18

1.31

7.72 0.02 1.13 0.50 -

5.13 -

9.02 21.11 Sustainable Finance Portfolio (Rp tril)

95% of total bank transaction went through electronic (paperless) banking

features

24% Palm Oil clients have been/ in progress to be certified

by ISPO and/or RSPO

56% of total MSME financing is channeled to women clients

Carbon saved through Bank’s activities

CIMB Niaga’s Bamboo Conservation Program has preserve potential carbon stock for more than 800 tCO

₂

e.

Bank’s Digital Transaction has also supported GHG emissions potential reduction up to 20 x 10

³

tCO

₂

e.

Bank’s contribution to Carbon Emissions Bank’s contribution to GHG emissions

(Scope 1 & 2) from the operational networks is amounted + 34 x 10

³

tCO

₂

e.

*Data as per 31 December 2020

IDX Channel Anugerah Inovasi Indonesia 2020 (ICAII)

Sustainability Innovation in

“Bamboo Conservation and Carbon Stock Measurement Activities”

Highest Rating (A+) for Sustainability Report

Foundation for

International Human

Rights Reporting

Standards (FIHRRST)

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34

Corporate Social Responsibility 2020

CIMB Niaga Scholarship #KejarMimpi – Goes To Orphanage Community Link Program Disability Training

Bamboo conservation and women empowerment for bamboo farmers

FUND RAISING CIMB NIAGA PEDULI

Rp 287.522.610.-

1 April – 30 June 2020

#SolidLawanCovid Campaign and Social Activities

Education Development & Empowerment

Environment Philanthropy

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Share Performance and Credit Rating

Rating Agency Category Ratings

Fitch Rating

Long-Term Foreign-Currency IDR BBB/Stable Long-Term Local-Currency IDR BBB/Stable

Long-Term IDR BBB-/Negative

Short-Term IDR F3

Viability Rating bb

Support Rating 2

National Long-Term Rating AA+(idn)/Negative National Short-Term Rating F1+(idn)

Moody's

Outlook Stable

Counterparty Risk Rating Baa1/P-2

Bank Deposits Baa2/P-2

Baseline Credit Assessment ba1

Adjusted Baseline Credit Assessment baa2 Counterparty Risk Assessment Baa1(cr)/P-2(cr)

Issuer Rating Baa2

Pefindo

Corporate Rating idAAA/Stable

Shelf Registration Bond Rating idAAA

Subordinated Bonds III IdAA

Sukuk Mudharabah idAAA(sy)

500.00 600.00 700.00 800.00 900.00 1000.00 1100.00 1200.00

0 20.00mm 40.00mm 60.00mm 80.00mm 100.00mm 120.00mm 140.00mm

160.00mm

Volume (Rp mil) Share Pricing (Rp)

Share Price and Trade Volume Corporate Ratings

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36

Corporate Structure

Data as at 31 December 2020 * Including PT Commerce Kapital 1.02%

Employees

Provident Fund Permodalan

Nasional Berhad Kumpulan Wang Persaraan Khazanah

Nasional Berhad

Public

27.22% 15.99% 12.20% 6.62%

7.50% 92.50% *

99.93%

CIMB Group Sdn Bhd

Public 37.97%

94.78%

CIMB Group Holdings Berhad

100.0%

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Board of Commissioner

Glenn M.S. Yusuf

Vice President Commissioner (Independent) Didi Syafruddin

Yahya

President Commissioner

Jeffrey Kairupan

Independent Commissioner

David Richard Thomas

Commissioner Sri Widowati

Independent Commissioner

Dato’ Abdul Rahman Ahmad*

Commissioner

*) effective after obtaining OJK approval and/or fulfilling the requirements stipulated in the said OJK approval

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Directors

Pandji Pratama Djajanegara

Sharia Banking Director

Tjioe Mei Tjuen

Operational & IT Director Tigor M. Siahaan

President Director

Vera Handajani

Risk Management Director John Simon

Treasury & Capital Market Director

Fransiska Oei

Compliance, Corporate Affair &

Legal Director Lani Darmawan

Consumer Banking Director

Lee Kai Kwong

Strategy, Finance &

SPAPM Director

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39

Network and Distribution Channel

2017 2018 2019 2020 YoY

Branch & Network

Branches* 500 450 391 380 (11)

Digital Lounge 22 26 33 38 5

Mobile Branch 20 27 27 33 6

Total Network 542 503 451 451 -

Electronic Channels ATM 4,500 4,500 4,500 4,316 (184)

CDM & CRM 774 954 952 934 (18)

EDC & QR 41,852 84,314 232,910 266,935 34,025 Employees Bank Only 12,782 12,461 12,372 12,064 (308)

CIMB Niaga Auto Finance 1,038 891 882 811 (71)

CIMB Niaga Sekuritas n/a n/a 15 24 9

Total Employees 13,820 13,352 13,269 12,899 (370)

*) Include payment and cash point

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40

Disclaimers

Disclaimers: This Presentation is not intended to form the basis of any investment decision with respect to PT Bank CIMB Niaga Tbk (“CIMB Niaga” or the

“Company”), Neither this Presentation nor anything contained herein shall form the basis of, or be relied upon in connection with, any contract or commitment

whatsoever, This Presentation is based solely upon information, estimates and projections (the “Information”) of the Company, No representation or warranty,

express or implied, is or will be made by the Company in relation to, and no responsibility or liability is or will be accepted by the Company as to the accuracy or

completeness of, the Information or any other written or oral information made available, and any liability therefore is hereby expressly disclaimed, The

Company does not make any representation or warranty with respect to the accuracy or completeness of the assumptions involved in producing this

Presentation, The Company does not assume any responsibility for the independent verification of the financial and other information contained in the

assumptions, which are subject to business, economic and competitive uncertainties and contingencies, Accordingly, no assurance can be given that any

projections contained in the Information, this Presentation or underlying the assumptions will be realized, Any variation between such projections and actual

results may be material, This Presentation is necessarily based upon financial, economic, market and other conditions as they exist and can be evaluated on the

date hereof, This Presentation and its contents are strictly confidential and must not be copied, reproduced, distributed, summarized, disclosed, referred to or

passed to others at any time without the prior written consent of the Company, In addition, organization changes over time often involved changes in the

classifications across CIMB Niaga’s current business segments which include consumer/retail, business and corporate. Due to rounding, numbers presented

throughout this and other documents may not add up precisely to the totals provided and percentages may not precisely reflect the absolute figures.

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