BCA remains committed to investing in both the transaction banking franchise and lending capabilities, while supporting the development of the bank's subsidiaries. Working time, age, level of education and status 95 Development of employee competences 95 Training and/or education for the board of directors.
Bank Indonesia
BrandZ & WPP Kantar
Asiamoney
PERFORMANCE HIGHLIGHTS
Environmental Performance
261 kWh/m 2 /year
ASSISTED VILLAGES
MSCI Indonesia’s Main Constituents
FINANCIAL HIGHLIGHTS
FINANCIAL HIGHLIGHTS - Continued
Third party funds excluding deposits from other banks. 0ARENTCOMPANY ONLY HAS FINANCIAL REPORTS PROVIDED ON A #IRCULAR BASIS, OF FINANCIAL SERVICES SERVICES! IRRECULAR, GENERAL) NDONESIA&3 FINANCIAL SERVICES! AUTHORITY.O3%/*+DATE*ULYRE RELATED TO 2ISK7EIGHTS!SETS#ACCOUNTINGPER/PERACIONAL2ISKUSINGTE . "ASIC)INDICATOR!ACCESS AND BASIC CALCULATION)NDONESIA&FINANCIAL SERVICES!AUTHORITY2EGULATION.O0/*+DATE*ANNUAL REGARDING #REPORT OF CAPITAL ADJUSTMENT (MAKURA) for commercial banks.
STOCK AND BOND HIGHLIGHTS
BCA Share Price, Volume & Market Capitalization
BCA Dividends History *
Bonds Highlights
MANAGEMENT REPORT
2019 was a year of challenges and changes, marked by global issues such as the protracted trade war between the US and China, which is the MAIN CAUSE OF THE GLOBAL ECONOMY'S SLOWNESS 4HE The US experienced a similar slowdown in its economy, which only grew by 2.3% , down from last year 4HE &ED GRADUALLY LOWERED ITS &ED &UNDS 2ATE &&2 by 75 basis points (bps) to 1.75% by the end of the year and actively intervened in the interbank market through standing open market operations (POMOs) to improve liquidity.
REPORT OF THE BOARD OF DIRECTORS
Dear Valued Shareholders,
BCA takes into account both internal and external factors
Liquidity in the sector remained tight at 94.4% with LDR as banks continued to compete for third-party funds. The banking sector managed credit quality with an acceptable NPL ratio of 2.5%, compared to 2.4% the year before.
BOARD OF DIRECTORS
Highlights include an MSCI ESG “A” rating, the highest in the country, and a 4.67 out of 5.00 rating on the Gallup Customer Engagement Index. Changes in the composition of the board of directors In 2019, the annual meeting of shareholders appointed Suwignya Budiman as the deputy chairman of the director, REPLACING %UGENE +EITH 'ALBRAITH, WHO HAS TERMINATED HIS SERVICE.
BOARD OF COMMISSIONER’S SUPERVISORY REPORT
We respectfully thank the Board for addressing the challenges and changes of business dynamics, while maintaining business sustainability. The Board of Directors has formulated a business plan that adopts prudent banking principles and ensures the execution of BCA's strategic initiatives.
The Board of Commissioners recognizes the consistent
BOARD OF COMMISSIONERS
The Board of Commissioners and the Board of Directors work together to ensure the sustainable growth of the Bank. He held four meetings and reported to the Board of Commissioners on the implementation of integrated corporate governance.
CORPORATE PROFILE
COMP ANY GENERAL INFORMATION
LINE OF BUSINESS
Corporate actions highlights in 2000-2005
Business development after 2000
MILESTONES
In 2018, BCA launched the virtual assistant VIRA, which is accessible through many popular chat applications and uses artificial intelligence technology. BCA launched a range of innovative services in 2019, INCLUDING "#!+EYBOARD (fingertip access to banking services on various online chat platforms); online account opening via BCA Mobile; Welma (a mobile application for wealth management services).
EVENT HIGHLIGHTS 2019
ANUARY
22 February
1 March
15 March
27 March
ARCH
11 April
EVENT HIGHLIGHTS 2019 - continued
9 May
25 April
2 May
On June 21, 2019, BCA officially opened the Makassar IV Regional Office in Panakkukang.
1 August
14 August
21 August
4 September
7 September
25 September
8 October
11 October
28 October
11 November
ECEMBER
18 November
6 December
10 December
CORPORATE CUL TURE
Vision
Mission
Core Values
PRODUCTS AND SERVICES
Mortgage car loan Syndication Loan Working capital loan 0RE%XPORT&FINANCING Trust receipt Investment loan. DISTRIBUTOR&FINANCING 3SUPPLIER&FINANCING .. amp;RANCHISE&FINANCING 3HOUSE&FINANCING )INVESTMENT&FINANCING Business person loan +REDIT5SAHA2AKYAT Personal loan.
ORGANIZATION STRUCTURE
GENERAL MEETING OF SHAREHOLDERS
0549 PRESIDENT DIRECTOR
Appointed as Chairman Director of BCA at the 2011 Annual GMS and approved by Bank Indonesia on 17 June 2011.
AHJA3ETIAATMADJA President Director
BOARD OF DIRECTORS PROFILE
Appointed as Vice President of BCA at the Annual GMS on April 11, 2019 for the term until the close of the BCA Annual GMS held in 2021 and has effectively served as.
Suwignyo Budiman Deputy President Director
Armand Wahyudi Hartono Deputy President Director
Subur Tan Director
Henry Koenaifi Director
RWAN9URIS!NG Independent Director
Rudy Susanto Director
Lianawaty Suwono Director
NAWATY(ANDOJO Director
Santoso Director
Vera Eve Lim Director
BOARD OF COMMISSIONERS PROFILE
JOHAN%MIR3ETIJOSO President Commissioner
Tonny Kusnadi Commissioner
Cyrillus Harinowo
Raden Pardede
Sumantri Slamet
AUDIT COMMITTEE PROFILE
Cyrillus Harinowo Chairman
Ilham Ikhsan Member
Appointed as a member of the audit committee on 02.06.2016 according to the decision of the board of directors no. 3+$)2. She started her career at BCA in 1978 and then worked as a systems analyst at PT Giwang Selogam, a steel importer and distributor, and as a finance manager at PT Multi Electrindo Raya.
4JEN,ESTARI Member
RISK OVERSIGHT COMMITTEE PROFILE
Sumantri Slamet Chairman
Endang Swasthika Wibowo Member
He joined BCA in 1990 as an executive trainee in the bank's management development program with his first job in the retail banking division in 1991, before working as a consultant in the retail lending division. He then served in BCA's risk management unit, most recently as senior credit risk management consultant.
Lianny Somyadewi D
Appointed as a member of the risk supervision committee on 30 September 2016 pursuant to a decree of the board of directors of.
REMUNERATION AND NOMINATION COMMITTEE PROFILE
Raden Pardede Chairman
JOHAN%MIR3ETIJOSO Member
He then held various management positions including as deputy head of the training and development division, head of the learning and development subdivision, head of the network and regional planning work unit and head of human capital MANAGEMENTDIVISIONPRESENT /NCEWORKEDIN04+ALBE&ARMA4BKASSENIOR manager. In 2019, he participated in various training programs, seminars and conferences, including: .. s !GILE,EADERSHIP3TRATEGIC6ISIONINGFOR$RIVING)NNOVATION.ATIONAL5NIVERSITY of Singapore (NUS), NUS Business School - Bogor, Indonesia.. s ! GILE/RGOTIZ ABS3INGAPORE .. s 'ENERAL -MANAGEMENT 4RAINING FOR 0ENSION &UNDS $IKLAT -ANAJEMEN 5MUM.
ENDRA4ANUMIHARDJA Member
Appointed as a member of the Remuneration and Nomination Committee on August 10, 2016 according to the .. ECREEOFTHE"OARDOF$IRECTORS.O!3+$)2(EHASALSOSERVEDASHHEAD of the Human Capital Management division since August 1, 2016).
PROFILE OF THE INTEGRATED CORPORATE GOVERNANCE COMMITTEE
Wimpie Rianto Member
PROFILE OF THE INTEGRATED CORPORATE GOVERNANCE COMMITTEE .. She was appointed as a member of the Integrated Corporate Governance Committee in 2019 on the basis of the Decree "BOARD OF DIRECTORS .O 3+$)2 DATED -AY 3HOTASNO SERVES AS INDEPENDENT COMMISSIONER 04"#!&INANCE . ULY WITH HER LAST POSITION (HEAD OF &INANCE AND !ACCOUNTING OF $IVISION !ND) after that until now she was a trainer and financial consultant and a partner at Leny-Astrid & Associates, also since 2016 she has been working as an independent.
Sulistiyowati Member
She was appointed as a member of the integrated corporate governance committee in 2019 under the decree of THE “OARD OF $IRECTORS .O 3+$)2 DATE -AY 3HE COMPETITIVELY SERVESASTHEINDEPENDENT COMMISSIONEROF04”#!&INANCE.
Gustiono Kustianto Member
His latest appointment took effect on September 25, 2017, pursuant to a board resolution. DIRECTORS.O3+$)2#Currently SERVES AS INDEPENDENT COMMISSIONER and Chairman of the Audit Committee of PT Asuransi Jiwa BCA, since November 2014.
0UDJIANTO Member
0UDJIANTO MENGEMBANGKAN KARIRNYA DI 04 !SURANSI+ESEHATAN Indonesia (PT Askes - Persero) selama 31 tahun dan di PT Asuransi Jiwa InHealth Indonesia selama lima tahun. Selama tahun 2009- 0UDJIANTO ADALAH DIREKTUR SUMBER DAYA MANUSIA DAN UMUM PT Asuransi Jiwa InHealth Indonesia, Jakarta.
3UYANTO3UTJIADI Member
His latest appointment took effect on 25 September 2017 according to the Resolution of the Board of Directors .O3+$)2#URRENTLYHEALSOSERVESASTHEMEMBEROFSYARIAHSUPERVISORY board of TP Bank BCA Syariah. 0RIORTOJOINING04"ANK"#!3YARIAHHEDEVELOPEDHISCAREERAT04"ANK-UAMALAT Indonesia Tbk as senior corporate banking then held the position AS DIRECTOR OF +ARIM "USINESS #ONSULTANT &ROM 3UTEDJO Prihatono served as a member of the Bank on corporate audit committee and risk committee and risk committee . .
3UTEDJO0RIHATONO Member
He became a member of the integrated corporate governance committee in 2015. His latest appointment took effect on September 25, 2017 according to the Decree of the Board of Directors .O3+$)2#URRENTLYHEALSOSERVESASTHEMEMBEROFSYARIAH SUPERVISORY BCACARIahTP Bank. In 2019, he participated in various training programs, seminars and conferences, including: & #"ANK(Utilization of DEVELOPMENT&INANCE.
2UDY(ARJONO Member
Obtained a bachelor's degree in management from the economic faculty of +RISNADWIPAYANA5NIVERSITY ANDAMASTER'S DEGREE MANAGEMENT FROM"INUS Business School (2014). His latest appointment took effect on 25 September 2017 according to the Decision OF THE "OARD OF $IRECTORS .O 3+$)23 +$ #HE ALSO SERVES AS AN INDEPENDENT COMMISSIONER OF #ENTRAL 3ANTOSA &INANCE SINCE 28 OVEMBER 2016, a member of the audit committee of PT Asuransi Jiwa BCA since /CTOBER AND A MEMBER OF THE AUDIT COMMITTEE "#.
Mendari Handaya Member
He was appointed to BCA's integrated corporate governance committee in 2016. His last appointment became effective on September 25, 2017 according to the decree OF THE “COUNCIL OF $IRECTORS .O 3+$)2 #URRENTLY HE ALSO SERVES AS AN INDEPENDENT AUDITOR OF #ENTRAL 3ANTOSA &INANCE SINCE OCTOBER 28, 2016, member of the audit committee from PT Asuransi Jiwa BCA since /CTOBER AND MEMBER OF THE AUDIT COMMITTEE OF 4 "#.
Hendra Iskandar Lubis Member
CORPORATE SECRETARY PROFILE
2AYMON9ONARTO Corporate Secretary
SENIOR OFFICERS
Jip Thomas Sutanto* Head of IT Infrastructure and Operations Group, INDA$JOJONEGORO Head of Credit Card and Consumer Services Group.
NUMBER OF EMPLO YEES AND COMPETENCE DEVELOPMENT
Number of Employees
Employee Competence Development
TRAINING AND/OR EDUCATION FOR THE BOARD OF COMMISSIONERS, BOARD OF
SHAREHOLDER COMPOSITION
BCA Ultimate Shareholder
Details of 20 Largest Shareholders
ETAILSOF3HAREHOLDERSWITH-ORETHAN3HARE/WNERSHIP
0UBLIC3HAREHOLDERSWITH,ESSTHAN3HARES/WNERSHIP
Share Ownership Percentage of Commissioners and Directors
BCA GROUP STRUCTURE AND SUBSIDIARIES OWNERSHIP
Subsidiaries Business
RECORD OF BCA SHARE AND OTHER SECURITIES LISTING
Record of BCA Share Listing at the Indonesia Stock Exchange
Record of Other Securities Listing
INFORMATION ON SUBSIDIARIES
In 2010, BCA owned 25% of the company indirectly THROUGH 04"#!&INANCE)N"ANK BECAME MAJORITY SHAREHOLDER WITH OWNERSHIP)NIT increased its direct and indirect ownership to 100%). PT Bank Royal Indonesia is engaged in commercial banking in 2019 WITH STATUS “ANK OWNED direct and indirect ownership up to 100%.
CAPITAL MARKET SUPPORTING INSTITUTION
A WARDS AND CERTIFICATIONS
AWARDS AND CERTIFICATIONS - Continued
BRANCHES
BRANCHES - continued
On the website, BCA provides information on banking products and service solutions to meet individual and business needs, details about the bank and other important information. Individual Solution s )AGREEMENT 2ESIDENTIAL s )AGREEMENT4RANSPORT s &UTUR) INVESTMENT s -AXIMUM0ROTECTION s %DUCATION0LAN s $REAM,IFESTYLE . s .EEDFOR!DDITIONAL &UNDS s 0RATICAL 3AVINGS .. s %ASY OF4RANSACTIONS Product and Services s 3AVING .. s #URRENCYAND)INTEREST2ATE s &EE,IMIT . s !USE.
INFORMATION ON COMP ANY’S WEBSITE
BCA has developed its own website, which can be accessed through https://www.bca.co.id/ to enable the public to obtain complete information about the company. Daily activities in BCA Career opportunities s &RESH'RADUATES s %WITH EXPERIENCE s -AGANG "ACT Our Team Information s .EWS !ARTICLE 3 CEDULAL s !NOTICE.
MANAGEMENT DISCUSSION
Contents
Throughout 2019, corporate banking was one of the main drivers of the Bank's overall credit growth, as corporate loans increased by 11.8% to Rp238.5 trillion, contributing 40.5%. Working capital loans increased 6.8% year-on-year to Rp123.8 trillion, mainly due to credit growth in the financial services and consumer finance sectors.
BUSINESS SEGMENT
To support corporate lending growth, we continue to explore business opportunities and deepen penetration by targeting high-value customers in future industries.
PERFORMANCE O VERVIEW
Transaction Banking
Corporate Banking
Commercial and SME Banking
Individual Banking
TRANSACTION BANKING
Business Review
BCA continues to improve the features and facilities of its
Solid Transaction Banking Franchise
TRANSACTION BANKING
WORKS WITH VARIOUS international networks such as Visa, Mastercard, American Express, JCB, NETS and UnionPay International (UPI). BCA also participated in various events such as Asia's largest book exhibition, Big Bad Wolf, Jakarta Sneakers.
Integrated Multi-channel Network
Continuing Digital Banking Innovations
Integration and Collaboration
The bank was one of the first to use API Programming Interface (Application Programming Interface) technology to build connectivity through a payment system for e-commerce and fintech players. BCA will continue to build partnerships and collaborate with e-commerce and fintech players to support their business growth in.
Future Development Plans
To capitalize on online-based business growth, BCA has strengthened its online payment capabilities and built a cashless ecosystem through collaboration with multiple merchants, including e-commerce and fintech companies. Partners using the bank's virtual accounts are leading fintech and e-commerce players as well as SMEs and educational institutions.
CORPORATE BANKING
Throughout 2019, corporate banking was one of main drivers
Corporate Lending
CORPORATE BANKING
Syndicated Loans
Total Solutions for Customers
Corporate Loan Portfolios by Industry Sectors (based on the Bank’s internal classification)
Business banking will continue to be one of the main pillars for BCA's loan growth in the future. BCA will continue to drive the development of API technology to provide convenience for corporate partners using our banking capabilities and strengthen our payments ecosystem.
COMMERCIAL AND SME BANKING
The commercial and SME segment achieved solid loan growth of 12.8%
Through the provision of cash management services, the bank connects business customers with its payment ecosystem. As competition for third-party funds intensifies, we believe the role of cash management services is increasingly important in supporting the growth of CASA funds beyond fee-based income.
Commercial and SME Lending
COMMERCIAL AND SME BANKING
Integrated Cash Management Service
Cash management services are essential to support the bank's comprehensive banking transaction services, especially in the commercial and SME segment. Especially in the segment of commercial and small and medium-sized enterprises, the bank increases the synergy between lending and cash management services.
INDIVIDUAL BANKING
Supported by a large customer base, BCA is well-positioned to
Quality Individual Banking Solutions and Services
The Bank maintains a reliable and convenient payment platform for individual customers BY PROVIDING DIGITAL CHANNELS LIKE +LIKE "#! Furthermore, the Bank has developed a customer relationship management system to enhance its understanding of the dynamic needs of our loyal customers.
Priority and Solitaire Banking
BCA focuses on improving its product offerings to individual customers, including, but not limited to: mortgage loans, vehicle loans, credit cards, savings accounts and wealth management products such as bancassurance and investments. The Bank maintains a reliable and convenient payment platform for individual customers BY PROVIDING DIGITAL CHANNELS SUCH AS +LIK "#! )NDIVIDU (internet banking) and BCA Mobile (mobile banking) as well as through the branch network.
INDIVIDUAL BANKING
Quality Consumer Credit Financing
By the end of the year, the Bank's four-wheel loan PORTFOLIO JOINT FINANCING OF "#. The credit card business was supported by the growth of the middle-income segment in Indonesia.
Wealth Management Products and Services
One of its popular credit card products is the BCA card, which is the only proprietary or local private label card in Indonesia that is not affiliated with other local or international networks. BCA continues to focus on maintaining current relationships and expanding the portfolio of individual banking products of its existing customers.
TREASURY AND
INTERNATIONAL BANKING
BCA Treasury manages liquidity prudently by always maintaining a
BCA provides international banking services, covering cross border
Prudent Liquidity Management
The Treasury regularly reviews the appropriate pricing for the term deposit portfolio, taking into account the growth rate of CASA's underlying assets. BCA has gradually reduced its interest rates on term deposits in response to the large internal liquidity position and the latest interest rate environment.
TREASURY AND INTERNATIONAL BANKING
Investments managed by BCA Treasury amounted to Rp 189.3 trillion at the end of 2019, an increase of 28.7%. compared to Rp 147.1 trillion the previous year, a large portfolio that accounted for 20.6% of BCA's total assets. This investment arrangement was adopted on the basis of the bank's solid rupee liquidity position and in line with the growing demand in the foreign exchange hedging market.
Treasury Banking Solutions
Trade Finance Services
Remittance Service
To manage these risks, BCA applies an integrated risk management system that covers the risks to which BCA and its subsidiaries are exposed. BCA also promotes risk awareness to its employees through risk management training for all work units.
RISK MANAGEMENT FOCUS IN 2019
BCA has implemented an integrated risk management framework that includes a strategy, organizational structure, set of policies and procedures and all relevant infrastructure to ensure that potential risks are properly identified, measured, monitored, controlled, reported and resolved. In response to organizational developments, legislative changes and the business environment, BCA adapts its internal risk management policies in line with regulations and international best practice.
Business Support
RISK
MANAGEMENT
BCA continues to promote discipline in risk management
Industry Sectors in Corporate, Commercial and SME Segment (based on the Bank’s internal classification)*
With transaction banking as the Bank's core business, operational risk becomes a crucial part of risk management. The Bank conducts socialization of operational risk management implementation to employees across all work units to promote a culture of risk management.
INTEGRATED RISK MANAGEMENT
A. Active Supervision by the Board of Commissioners and the Board of Directors
The responsibility of the Board to ensure the effective management of BCA's activities and risks and to ensure the provision of guidance by the board on improving the implementation of risk management policies on a regular basis. After obtaining approval from the Board of Commissioners, the Board establishes the policy, strategy and risk management framework.
INTERNAL CONTROL
Risk management policies and strategies at least once a year, or more frequently if there are significant changes in factors affecting BCA's business activities. Requests by the Board of Directors in connection with transactions require the approval of the commissioners and make decisions on such requests.
RISK ASSESSMENT OF BCA RISK PROFILE AND SUBSIDIARIES
DISCLOSURE OF RISK MANAGEMENT
BCA’s Application of Risk Management
Independent implementation of risk management functions, which is reflected, among other things, in the separation of functions. IT IS IN EMERGENCY CONDITIONS and if necessary, the Board of Directors may request the opinion of the Risk Management Committee (KMR), the Assets and Liabilities Committee (ALCO) or another related committee.
B. Adequacy of Risk Management Policies and Procedures and Determination of Risk Limits
D. Comprehensive Internal Control System
To support the implementation of the internal control system, BCA has a fully documented risk management policy (organizational structure, segregation of duties, risk limits and other). Oversee internal audit/risk management/compliance function in subsidiaries in connection with integrated corporate management and integrated risk management application.
BOARD OF COMMISSIONERS
The assessment and evaluation of the adequacy and effectiveness of the internal control system is periodically reviewed by the Internal Audit department, the third line of defense of risk management, to ensure that internal control is adequately implemented. The Director of Compliance, Legal & Risk Management monitors the risks of subsidiaries as part of integrated risk management.
EFFECTIVENESS OF BANK RISK MANAGEMENT SYSTEMS
- BCA Capital
- Disclosure of Risk Exposure and Implementation of Risk Management
- A. Disclosure of Credit Risk Exposures and Implementation of Credit Risk Management
- B. Disclosure of Market Risk Exposures and Implementation of Market Risk Management
- C. Disclosure of Operational Risk Exposures and Implementation of Operational Risk
- D. Disclosure of Liquidity Risk Exposure and Implementation of Liquidity Risk Management
- E. Disclosure of Legal Risk Exposure and Implementation of Legal Risk Management
- F. Disclosure of Strategic Risk Exposure and Implementation of Strategic Risk Management
- G. Disclosure of Reputation Risk Exposures and Implementation of Reputation Risk
- H. Disclosure of Compliance Risk Exposure and Implementation of Compliance Risk
SKMR is also authorized to provide input to the board in connection with the formulation of risk management policies, strategies and frameworks. The Board of Commissioners and the Board of Directors are responsible for ensuring that liquidity risk management is carried out in accordance with the bank's strategic objectives, scope, business characteristics and liquidity risk profile.
Risk Management Table *
The disclosure of the Bank's capital structure (on an independent and consolidated basis) is presented in the audited Consolidated Financial Statements, note no. 1 Opening balance - provision for impairment losses Additional/cancellation provision for impairment losses during the year.
