Catherine Caroline Jeo - SGU Repository

(1)

REFERENCES

Aliman, N. K., Hashim, S. M., Wahid, S. D. M. & Harudin, S., 2016. Tourists’ Satisfaction with a Destination: An Investigation on Visitors. International Journal of Marketing Studies, 8(3), p. 174.

Allan, Y. L. S., 2004. Customer satisfaction measurement practice in Taiwan hotels.

Hospitality Management, Volume 23, pp. 397-408.

Amin, M. et al., 2013. Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry. Services Marketing Quarterly, 34(2), pp.

115-125.

Armstrong, G., Adam, S., Denize, S. & Kotler, P., 2015. Principles of Marketing. 1st ed.

Melbourne: Pearson Australia.

Badan Pusat Statistik Kota Bogor, 2016. Kota Bogor dalam Angka, Bogor: BPS Kota Bogor.

Badan Pusat Statistik, 2014. Profil Objek Daya Tarik Wisata Tahun 2013, Jakarta: Badan Pusat Statistik.

Baker, D. A. & Crompton, J. L., 2000. QUALITY, SATISFACTION AND BEHAVIORAL INTENTIONS. Annals of Tourism Research, 27(3), p. 787.

Biro Perencanaan dan Keuangan Sekretariat Kementerian, 2016. Laporan Akuntabilitas Kinerja Kementerian Pariwisata Tahun 2015, s.l.: s.n.

Burke, J. & Resnick, B., 2000. Marketing & Selling the Travel Products. 2nd ed. New York: Delmar, Cengage Learning.

Canny, I. U., 2008. The Influence of Service Quality and Tourist Satisfaction on Future Behavioral Intentions: The Case Study of Borobudur Temple as a UNESCO World Culture Heritage Destination, Tangerang: Swiss German University.

(2)

Canny, I. U., 2013. An Empirical Investigation of Service Quality, Tourist Satisfaction and Future Behavioural Intentions among Domestic Local Tourist at Borobudur Temple.

International Journal of Trade, Economics and Finance, 4(2).

Chand, M. & Ashish, D., 2014. The Impact of Service Quality on Tourist Satisfaction and Loyalty in Indian Tour Operation Industry. International Journal of Sales & Marketing Management Research and Development, 4(5), pp. 1-14.

Chang, J.-R. & Chang, B., 2015. The Development of a Tourism Attraction Model by Using Fuzzy Theory. Mathematical Problems in Engineering, 2015(Article ID 643842).

Cole, S. & Illum, S., 2006. Examining the Mediating Role of Festival Visitors' Satisfaction in The Relationship Between Service Quality and Behavioral Intentions. Journal of Vacation Marketing, 12(2), pp. 160-173.

Commission of the European Communities; Organisation for Economic Co-operation and Development; United Nations; World Tourism Organization, 2001. Tourism Satellite Account: Recommended Methodological Framework. Luxembourg, Madrid, New York, Paris: s.n.

Cooper, D. R. & Schindler, P. S., 2014. Business Research Methods. 12nd ed. New York:

McGraw-Hill Education.

Cronin, J. J. & Taylor, S., 2005. Measuring Service Quality: Reexamination and Extension. Journal of Marketing.

Donni, 2016. Berita: Jumlah Wisatawan 2017 Diprediksi Naik. [Online]

Available at: http://www.kotabogor.go.id/index.php/show_post/detail/5721/jumlah- wisatawan-2017-diprediksi-naik#.WOtIO9R942x

Faullant, R., Matzler, K. & Füller, J., 2008. The impact of satisfaction and image on loyalty: the case of Alpine ski resorts. Managing Service Quality, 18(2), pp. 163-178.

Ford, R. C., Sturman, M. C. & Heaton, C. P., 2012. Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience. s.l.:Delmar, Cengage Learning.

(3)

Goeldner, C. R. & Ritchie, J. R. B., 2012. Tourism: principles, practices, philosophies.

12nd ed. New Jersey: John Wiley & Sons, Inc..

Hox, J. J. & Boeije, H. R., 2005. Data Collection, Primary vs. Secondary. Encyclopedia of Social Measurement, Volume 1, pp. 593-599.

Jayapalan, N., 2001. An Introduction to Tourism. New Delhi: Atlantic Publishers and Distributors.

Kebun Raya Bogor, 2013. Jumlah Kunjungan Wisatawan Kebun Raya Bogor 2012, Bogor:

Kebun Raya Bogor.

Kim, S.-H., Holland, S. & Han, H.-S., 2012. A Structural Model for Examining how Destination Image, Perceived Value, and Service Quality Affect Destination Loyalty: a Case Study of Orlando. INTERNATIONAL JOURNAL OF TOURISM RESEARCH.

Kotler, P. & Keller, K. L., 2009. Marketing Management. Upper Saddle River, New Jersey: Pearson Prentice Hall.

Kuo, N.-T., Chang, K.-C., Cheng, Y.-S. & Lin, J.-C., 2015. Effects of Tour Guide Interpretation and Tourist Satisfaction on Destination Loyalty in Taiwan’s Kinmen Battlefield Tourism: Perceived Playfulness and Perceived Flow as Moderators. Journal of Travel & Tourism Marketing.

(4)

Lee, J., Graefe, A. R. & Burns, R. C., 2004. Service Quality, Satisfaction, and Behavioral Intention Among Forest Visitors. Journal of Travel & Tourism Marketing, 17(1), pp. 73- 82.

Levine, D., Stephan, D. & Szabat, K., 2014. Statistics for Managers: Using Microsoft Excel. 7th ed. Essex: Pearson Education Limited.

Matheison, A. & Wall, G., 1982. Tourism: Economic, Physical and Social Impacts. New York: Longman.

Mohamad, M. & Ghani, N. I. A., 2014. The Impact of Tourist Satisfaction on Destination Loyalty among European Tourists Visiting Malaysia. International Journal of Management Sciences, 2(8), p. 362.

Morrison, A. M., 2010. Hospitality and Travel Marketing. 4th ed. New York: Delmar, Cengage Learning.

Mulyana, B., 2012. Pengembangan Kota Bogor Sebagai Destinasi Pariwisata Internasional, s.l.: s.n.

Natasha, A., 2016. Product Quality, Service Quality, Price, and Environment Influence Customer Loyalty A Case Study: Cork & Screw Plaza Indonesia, Tangerang: s.n.

Nowacki, M., 2013. THE DETERMINANTS OF SATISFACTION OF TOURIST ATTRACTIONS' VISITORS. s.l.:Active.

Oom do Valle, P., Correia, A. & Rebelo, E., 2008. Determinants of Tourism Return Behavior. Tourism and Hospitality Research, 8(3), pp. 205-219.

Oom do Valle, P., Silva, J. A., Mendes, J. & Guerreiro, M., 2006. Tourist Satisfaction and Destination Loyalty Intention: A Structural and Categorical Analysis. Int. Journal of Business Science and Applied Management, 1(1), pp. 25-44.

Oom do Valle, P., Silva, J. A., Mendes, J. & Manuela, G., 2006. Tourist Satisfaction and Destination Loyalty intention:A Structural and Categorical Analysis. Int. Journal of Business Science and Applied Management, 1(1).

(5)

Osman, Z. & Sentosa, I., 2013. Mediating Effect of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Rural Tourism. International Journal of Economics Business and Management Studies, 2(1), pp. 25-37.

Pantiyasa, I. W., 2013. Metodologi Penelitian. Denpasar: Sekolah Tinggi Pariwisata Bali Internasional.

Penfold, P., 2014. Tourism and Hospitality Studies: Customer Relations and Services.

Hong Kong: The Government of the Hong Kong Special Administrative Region - Education Bureau.

Schiffman, L. G. & Kanuk, L. L., 2007. Consumer Behavior. New Jersey: Pearson Prentice Hall.

Sekajja, F., 2006. Customer service quality strategy in the tourism and leisure industry: A case study of Mkambati Nature Reserve, s.l.: s.n.

Sekaran, U. & Bougie, R., 2013. Research Methods for Business. Chichester: John Wiley

& Sons Ltd..

Smith, S. L., 2013. Tourism Analysis: A Handbook. 2nd ed. New York: Routledge.

Sugiyono, 2014. Metode Penelitian Kuantitatif Kualitatif dan R & D. Bandung: Alfabeta.

Sukmadi, Riyadi, H., Danurdara, A. B. & Masatip, A., 2014. Service Quality Effect of Satisfaction and the Impact on Tourism Loyalty (The Tourism Survey in Integrated tourist area of Trans Studio Bandung). IOSR Journal of Business and Management, 16(11), pp. 1- 9.

Talkdesk, 2003. What Every Manager Should Know About Rewarding Employees.

[Online]

Available at: https://www.talkdesk.com/blog/what-every-manager-should-know-about- rewarding-employees-2/

United Nations, 2010. International Recommendations for Tourism Statistics 2008, New York: United Nations Publication.

(6)

Yohana, E., 2015. An Exploration of Food Tourism: The Case of Bali, Indonesia, Tangerang: s.n.

Zahari, W., Yusoff, W. & Ismail, M., 2008. FM-SERVQUAL: a new approach of service quality measurement framework in local authorities. Journal of Corporate Real Estate, 10(2), pp. 130-144.