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RELATION BETWEEN GOLF SERVICE QUALITY

AND GUEST SATISFACTION IN JAKARTA Page 75 of 116

Ricky Ananda REFERENCES

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 Bonarou, Christina. 2011. Heritage Tourism & Museum Management.

 Buttle. F. 1994. “What‟s Wrong with SERVQUAL?” Working papper No.

277, Manchester Business School.

 Canny,I,U. 2012. The Influence of Service Quality and Tourist Satisfaction on Future Behavioral Intentions: The Case Study of Borobudur Temple as a UNESCO World Culture Heritage Destination. BS Thesis. Department of Business Administration. Swiss German University, Tangerang, Indonesia.

 Elena, Cornelia. 2008. Types and Forms of Tourism.

 Fandy Tjiptono and Gregorius Chandra. 2007. Service, Quality Satisfaction.

Andi Ofset. Yogyakarta.

 Galib. Et al. 2012. Peraturan Golf dan Peraturan Status Amatir.

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RELATION BETWEEN GOLF SERVICE QUALITY

AND GUEST SATISFACTION IN JAKARTA Page 76 of 116

Ricky Ananda

 Mosahab, Rahim. 2010. Service Quality, Customer Satisfaction and Loyalty:

A Test of Mediation

 Parasuraman, A. dkk. 1988. Servqual : A Multiple-Item Scale for Measuring Consumer Perception of Service Quality. Journal of Retailing.

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 http://www.golfpondokindah.com/ Accessed: 25 May 2015

 Ross. Stephen. 2001. DEVELOPING SPORTS TOURISM.

 http://www.royalejakarta.com/ accessed: 25 May 2015

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 Sugiono. 2006. Metode Penelitian Kuantitatif, Kualitatif dan R&D.

Bandung:Alfabeta

 Tjiptono, F., & Chandra,G. 2011. Service Quality & Satisfaction (3rd ed.) Jogjakarta: Andi Offset.

 Walpole, Ronald E.,1995, Pengantar Statistik Edisi 3Alih Bahasa: Bambang Sumantri, Jakarta, Gramedia Pustaka Utama.

 White. George.2000. History of Golf.

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