DAFTAR ISI
LEMBAR PENGESAHAN ... Error! Bookmark not defined.
KATA PENGANTAR ... Error! Bookmark not defined.
DAFTAR ISI ... 1 DAFTAR GAMBAR ... Error! Bookmark not defined.
DAFTAR TABEL ... Error! Bookmark not defined.
BAB I ... Error! Bookmark not defined.
PENDAHULUAN ... Error! Bookmark not defined.
A. Latar Belakang ... Error! Bookmark not defined.
B. Perumusan Masalah ... Error! Bookmark not defined.
C. Tujuan ... Error! Bookmark not defined.
D. Manfaat ... Error! Bookmark not defined.
BAB II ... Error! Bookmark not defined.
TINJAUAN PUSTAKA ... Error! Bookmark not defined.
A. Landasan Teori ... Error! Bookmark not defined.
1. Kualitas Pelayanan Kesehatan ... Error! Bookmark not defined.
2. Cara mengukur kualitas ... Error! Bookmark not defined.
3. Pengertian Kepuasan Pasien ... Error! Bookmark not defined.
5. Unit Rawat Jalan ... Error! Bookmark not defined.
6. Pendaftaran Pasien ... Error! Bookmark not defined.
7. Pendaftaran Pasien Rawat Jalan ... Error! Bookmark not defined.
8. Kerangka Konsep ... Error! Bookmark not defined.
BAB III ... Error! Bookmark not defined.
METODE PENELITIAN ... Error! Bookmark not defined.
A. Rancangan Penelitian ... Error! Bookmark not defined.
B. Variabel Penelitian dan Definisi Operasional ... Error! Bookmark not defined.
1. Variabel Penelitian ... Error! Bookmark not defined.
2. Definisi Operasional ... Error! Bookmark not defined.
C. Populasi dan Sampel ... Error! Bookmark not defined.
a. Populasi ... Error! Bookmark not defined.
b. Sampel... Error! Bookmark not defined.
D. Cara Pengumpulan Data dan Instrumen Penelitian .. Error! Bookmark not defined.
E. Teknik Pengolahan dan Analisis Data ... Error! Bookmark not defined.
1. Teknik Pengolahan Data ... Error! Bookmark not defined.
2. Analisis data ... Error! Bookmark not defined.
F. Jadwal Penelitian ... Error! Bookmark not defined.
G. Etika Penelitian ... Error! Bookmark not defined.
BAB IV ... Error! Bookmark not defined.
HASIL PENELITIAN DAN PEMBAHASAN ... Error! Bookmark not defined.
A. Profil Puskesmas Ciptomulyo ... Error! Bookmark not defined.
1. Gambaran Umum ... Error! Bookmark not defined.
2. Alur Pendaftaran Pasien Rawat Jalan di Puskesmas CiptomulyoError! Bookmark not defined.
B. Hasil Penelitian ... Error! Bookmark not defined.
1. Kepuasan Pasien Rawat Jalan di Unit Pendaftaran PasienError! Bookmark not defined.
C. Pembahasan ... Error! Bookmark not defined.
BAB V ... Error! Bookmark not defined.
KESIMPULAN DAN SARAN ... Error! Bookmark not defined.
A. Kesimpulan ... Error! Bookmark not defined.
B. Saran ... Error! Bookmark not defined.
DAFTAR PUSTAKA ... Error! Bookmark not defined.
LAMPIRAN 1 ... Error! Bookmark not defined.
SURAT PERMOHONAN MENJADI RESPONDEN .... Error! Bookmark not defined.
LAMPIRAN 2 ... Error! Bookmark not defined.
PERNYATAAN BERSEDIA MENJADI RESPONDEN Error! Bookmark not defined.
LAMPIRAN 3 ... Error! Bookmark not defined.
KUESIONER PENELITIAN ... Error! Bookmark not defined.
LAMPIRAN 4 ... Error! Bookmark not defined.
DOKUMENTASI ... Error! Bookmark not defined.
LAMPIRAN 5 ... Error! Bookmark not defined.
ALUR PENDAFTARAN DI PUSKESMAS CIPTOMULYO KOTA MALANGError! Bookmark not defined.
LAMPIRAN 6 ... Error! Bookmark not defined.
SURAT PERMOHONAN MENJADI RESPONDEN .... Error! Bookmark not defined.
LAMPIRAN 7 ... Error! Bookmark not defined.
PERNYATAAN MENJADI RESPONDEN ... Error! Bookmark not defined.
LAMPIRAN 8 ... Error! Bookmark not defined.
KUESIONER KEPUASAN PASIEN TERHADAP PELAYANAN PENDAFTARANError! Bookmark not defined.