86
DAFTAR PUSTAKA
Almutawa, Z. H., Muenjohn, N., & Zhang, J. (2018). Attitudes and behaviors as predictors of service quality in the telecommunications sector context. International Journal of Quality & Reliability Management, 35(3), 656-677.
Arieli, S., Sagiv, L., & Roccas, S. (2020). Value at work: The impact of personal value in organisations. Applied Psychology, 69(2), 230- 275.
Avallone, F., Farnese, M. L., Pepe, S., & Vecchione, M. (2010). The work value Questionnaire (WVQ): Revisiting Schwartz's Portrait Value Questionnaire (PVQ) for work contexts. BPA-Applied Psychology Bulletin (Bollettino di Psicologia Applicata).
Chen, J., & Zhang, Q. (2021). work value and work performance of post- 90s IT employees: The mediating effect of organizational citizenship behavior. In E3S Web of Conferences (Vol. 253, p.
02026). EDP Sciences.
Ghozali. dan Latan. (2015). Partial Least Squares: Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0. Semarang: Badan Penerbit UNDIP
Kasiri, L. A., Cheng, K. T. G., Sambasivan, M., & Sidin, S. M. (2017).
Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty. Journal of Retailing and Consumer Services, 35, 91-97.
Kementrian Koordinator Bidang Perekonomian RI. (2022). Perkembangan UMKM sebagai Critical Engine Perekonomian Nasional Terus Mendapatkan Dukungan Pemerintah. Jakarta, DKI: Penulis Haryo
Limanseto. Diakses dari
https://www.ekon.go.id/publikasi/detail/4593/perkembangan- umkm-sebagai-critical-engine-perekonomian-nasional-terus- mendapatkan-dukungan-pemerintah
King, C., Murillo, E., & Lee, H. (2017). The effects of generational work value on employee brand attitude and behavior: A multi-group analysis. International Journal of Hospitality Management, 66, 92- 105.
87
Meesala, A., & Paul, J. (2018). Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future. Journal of Retailing and Consumer Services, 40, 261-269.
Namin, A. (2017). Revisiting customers' perception of service quality in fast food restaurants. Journal of Retailing and Consumer Services, 34, 70-81.
Qiu, S., Alizadeh, A., Dooley, L. M., & Zhang, R. (2019). The effects of authentic leadership on trust in leaders, organizational citizenship behavior, and service quality in the Chinese hospitality industry. Journal of Hospitality and Tourism Management, 40, 77- 87.
Rasyida, D. R., Ulkhaq, M. M., Setiowati, P. R., & Setyorini, N. A. (2016).
Assessing service quality: a combination of SERVPERF and importance-performance analysis. In MATEC Web of Conferences (Vol. 68, p. 06003). EDP Sciences.
Rasyida, D. R., Ulkhaq, M. M., Setiowati, P. R., & Setyorini, N. A. (2016).
Assessing service quality: a combination of SERVPERF and importance-performance analysis. In MATEC Web of Conferences (Vol. 68, p. 06003). EDP Sciences.
Sugiyono. (2006). Metode Penelitian Bisnis. Bandung: Alfabeta.
Suliyanto. (2011). Ekonometrika Terapan-Teori dan Aplikasi dengan SPSS.
Yogyakarta: Andi.
Suliyanto. (2018). Metode Penelitian Bisnis: Untuk Skripsi, Tesis, dan Disertasi. Yogyakarta: Andi.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of marketing, 60(2), 31-46.
