ENG POJK6 Sustainability Performance Achievements

Sustainability Performance Achievements

Operational and Economic Performance

net income

5.0% YoY

trillion

Rp 27.1

caSa

21.0% YoY

trillion

Rp 642.1

tax payment

16.8% YoY

trillion

Rp 6.4

1.5% ^YoY

total sustainable business

financing (KKub)

trillion

Rp 127.0

KKub to total bank financing

22.1 ^%

Frequency of internet &

mobile banking transactions

billion

9.6

0.8% ^YoY 50.8% YoY

Sustainability Aspects Highlight Sustainability Governance Together through Pandemic Challenges

2

2020 Sustainability Report | PT Bank Central Asia Tbk

Social and Community Performance

Rp 5.5 790

billion

people

3.8%

8.1%

schools

20

17.6%

14,000

Students in 10 provinces

90,000

People

727

teachers

34.9%

9,938

students

14.3%

4.87

(scale 1-5)

4.67

(scale 1-5)

Female occupying Director positions

bakti bca Scholarship Financial literacy

education Participants

branch Service Quality (bSQ) index customer engagement (ce) index

assisted Schools

16.7 ^%

1

5 6 7 8

Female occupying branch Heads positions

56.7 ^%

2 employees

participating in Sustainable Finance training

874

Female employees 4 out of total employess with promotional opportunities

64.1 ^%

3

Inspiration for Responsible Banking Inspiration for Sustainability Culture Inspiration for Social Value Creation

3

2020 Sustainability Report | PT Bank Central Asia Tbk

billion billion

corporate Social responsibility fund including coviD-19 assistance

Rp 116.8

billion operational costs for

handling coviD-19

Rp 47.6

bca employee solidarity for coviD-19

Rp 1

2020 Sustainability Report | PT Bank Central Asia Tbk

4

Sustainability Aspects Highlight Sustainability Governance Together through

Pandemic Challenges Inspiration for Responsible Banking Inspiration for Sustainability Culture Inspiration for Social Value Creation

Kinerja Lingkungan

Environmental Performance

8,909

hatchlings ^released

14,700 ^mangroves

potential to absorb 31.7 tons of co

²

eq/year

Solar panels installed in 2 buildings generating 16,654 kWh of electrical energy in 2020 (2.6 times greater than in 2019)

2 offices With a

waste management

systems

66 building branches supporting the

green office ^concept

2,100 trees in the peat restoration areas potential to absorb

8.0 ^{tons co}

²

^eq/year

22.5 ^% reduced paper usage

18.1 tons

or approximately

with emission reduction potential of 37.2 tons of co

²

eq

31

rehabilitated in Kalimantan

orangutan