(2) Pe~:fhrnrance appeamncc of staff comn~unicarion service in execrrtive program and (3) responsh~enc.s.s o f the administration staffin execzrtive l~rogratn.

(1)

Analysis of M M A Student's evaluation on

tile pcrforrnance academic service and its support elemenls in MMA IPB 200312004 Moses Gunarto Susiadi

7he ptrrl,ose of thi.s str~dy dyva.s ^toidentcfied and evahrated .shrdent :s expectation to the in~portance and perJbrmance ofMMA II'R. The data were collected fron~ 77 .shtdent.r o f exec~ttive progranl and 127 snrdents of regnlerprogmnl. Matrix of inlportance andperfor~nance, and gap analpe the data.

The re.seh ofthis strtdy showed that the regular program needs nrany irrtpro~~en~ents in acaden~ic conitnrmication and adn~inistration asl~ect. while execrrtive prograin needs nzany in~provetnents in library and cornnnrnication aspect. Based on gap analysis, there nrerc three statenrents in accordance (zero gap valrte) ~vith .strrdents exl~ectation: ( I ) pevfbrnrance appearance of libroty stqff in regular l~rogranl. (2) Pe~:fhrnrance appeamncc

of

staff comn~unicarion service in execrrtive program and (3) responsh~enc.s.s o f the administration staffin execzrtive l~rogratn.