• Tidak ada hasil yang ditemukan

Inter-Functional Coordination and Customer Relationship Performance: An Islamic Bonding Perspective

N/A
N/A
Protected

Academic year: 2023

Membagikan "Inter-Functional Coordination and Customer Relationship Performance: An Islamic Bonding Perspective"

Copied!
18
0
0

Teks penuh

(1)

INTER-FUNCTIONAL COORDINATION AND

CUSTOMER RELATIONSHIP PERFORMANCE: AN ISLAMIC

BONDING PERSPECTIVE

by Mulyana, Erlinda Ramadhani Permata Putri

Submission date: 09-Jun-2021 03:27PM (UTC+0800) Submission ID: 1603321641

File name: Full_Paper_Mulyana_English.pdf (346.24K) Word count: 4783

Character count: 29134

(2)

2

4

12 18

(3)

11 20

21

(4)

15

(5)

2

8 9

13

25

(6)

3

3 6

6

10

10

26

(7)

1

1

14

16

19 23

27

(8)

7

(9)
(10)
(11)
(12)
(13)

11

%

SIMILARITY INDEX

6

%

INTERNET SOURCES

7

%

PUBLICATIONS

0

%

STUDENT PAPERS

1

1

%

2

1

%

3

1

%

4

1

%

5

1

%

INTER-FUNCTIONAL COORDINATION AND CUSTOMER RELATIONSHIP PERFORMANCE: AN ISLAMIC BONDING PERSPECTIVE

ORIGINALITY REPORT

PRIMARY SOURCES

Joe Choon Yean Chai, Kenneth R. Deans, Sergio Biggemann. "The influence of

acculturation on consumer relational bonding in banking relationships", Journal of Strategic Marketing, 2012

Publication

essay.utwente.nl

Internet Source

Journal of Business & Industrial Marketing, Volume 28, Issue 2 (2013-02-02)

Publication

journals.sagepub.com

Internet Source

Edward Shih-Tse Wang. "Moderators of the relationship between social bonding and organizational commitment", Managing

Service Quality: An International Journal, 2014

Publication

repository.essex.ac.uk

(14)

6

< 1

%

7

< 1

%

8

< 1

%

9

< 1

%

10

< 1

%

11

< 1

%

Internet Source

www.isihome.ir

Internet Source

Brian Tung, Jamie Carlson. "Modeling a Formative Measure of Relationship Quality and Its Effects: Evidence From the Hong Kong Retail Banking Industry", Services Marketing Quarterly, 2013

Publication

Heesup Han, Sunghyup Sean Hyun. "Image Congruence and Relationship Quality in Predicting Switching Intention", Journal of Hospitality & Tourism Research, 2012

Publication

Teck-Yong Eng. "An investigation into the mediating role of cross-functional

coordination on the linkage between

organizational norms and SCM performance", Industrial Marketing Management, 2006

Publication

Assadej Vanichchinchai. "The relationship between employee involvement, partnership management and supply performance",

(15)

12

< 1

%

13

< 1

%

14

< 1

%

15

< 1

%

16

< 1

%

17

< 1

%

18

< 1

%

19

< 1

%

20

< 1

%

Richard S. Lytle, Peter W. Hom, Michael P.

Mokwa. "SERV OR: A managerial measure of organizational service-orientation", Journal of Retailing, 1998

Publication

www.emeraldinsight.com

Internet Source

bibliotecadigital.fgv.br

Internet Source

pdfs.semanticscholar.org

Internet Source

www.inderscience.com

Internet Source

ajbasweb.com

Internet Source

scholars.wlu.ca

Internet Source

Sara Sarwari. "Relationship Marketing Model", International Journal of Customer

Relationship Marketing and Management, 2018Publication

TSUN-JIN CHANG, WEN-CHIANG CHEN, LING ZHONG LIN, JAMES SHAN-KOU CHIU. "THE IMPACT OF MARKET ORIENTATION ON CUSTOMER KNOWLEDGE DEVELOPMENT

(16)

21

< 1

%

22

< 1

%

23

< 1

%

24

< 1

%

25

< 1

%

26

< 1

%

27

< 1

%

AND NPD SUCCESS", International Journal of Innovation and Technology Management, 2011Publication

agba.us

Internet Source

diva-portal.org

Internet Source

id.scribd.com

Internet Source

ojbe.steconomiceuoradea.ro

Internet Source

www.ccsenet.org

Internet Source

Daniel D. Prior. "The impact of service worker personal resources on relationship quality in business solutions", Industrial Marketing

Management, 2016

Publication

Shafei, Reza, and Mehran Zohdi. "Relational capabilities in market orientation to

improvement of performance outcomes in

(17)

Exclude bibliography On

(18)

FINAL GRADE

/0

INTER-FUNCTIONAL COORDINATION AND CUSTOMER RELATIONSHIP PERFORMANCE: AN ISLAMIC BONDING PERSPECTIVE

GRADEMARK REPORT

GENERAL COMMENTS

Instructor

PAGE 1 PAGE 2 PAGE 3 PAGE 4 PAGE 5 PAGE 6 PAGE 7 PAGE 8 PAGE 9 PAGE 10 PAGE 11

Referensi

Dokumen terkait

South African Journal of Industrial Engineering August 2018 Vol 292, pp 141-152 AN EXAMINATION OF THE RELATIONSHIP BETWEEN SUPPLY CHAIN MANAGEMENT PRACTICES AND BUSINESS PERFORMANCE:

THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY IT CAPABILITY AND PERFORMANCE OF ISLAMIC BANKING BRANCHES IN KEDAH FROM THE PERSPECTIVE OF MAQASID AL-SHARIAH By AFIF ZUHRI