ICE-Tech 2018

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To cite this article: 2020 IOP Conf. Ser.: Earth Environ. Sci. 469 011003

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International MEMS Conference 2006 Francis E H Tay, Miao Jianmin, John Bergstrom et al.

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Guest Editor's introduction B K Tanner

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IOP Conf. Series: Earth and Environmental Science 469 (2020) 011003 doi:10.1088/1755-1315/469/1/011003

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ICE-Tech 2018

http://icetech.unilak.ac.id/

A. Background

In response to the increasing research and issues on the field of environment and technology in Southeast Asia, Universitas Lancang Kuning, Indonesia in collaboration with Universiti Teknologi Malaysia and Universitas Kebangsaan Malaysia will conducting International Conference on Environment and Technologies (ICE-Tech 2018) focusing on theme “The Challenges of Environment and Technology in the Industrial Revolution 4.0”. This Conference provides a chance for academic and industry professionals to discuss recent progress in the area of Environment and Technology. We expect that the conference and its publications will be a trigger for further related research and technology improvements in this important subject.

ICE-Tech 2018 will be the most comprehensive conference focused on the various aspects of advances in Interdisciplinary of Environment and Technologies. The conference will take place in Pekanbaru, Indonesia, on 10-11 August 2018.

B.Scope and Themes

ICE-Tech 2018 will be the most comprehensive conference focused on the various aspects of advances Interdisciplinary on Environment and Technology. It will cover vital issues in Environment and Technology under multiple sub-themes such as Agriculture, Forestry, Computer Sciences and, Engineering

AGRICULTURE: Agribusiness, (off-on farm) , Agricultural Institutional, Agricultural Policy, Sustainable Agriculture, Organic Agricultural, Agricultural Technology, Marketing of Agriculture, Agricultural Extension and Communication, Agro industry

FORESTRY: Forest Management, Forest and Climate Change, Forest Bio-diversity, Ecosystem Service and Conservation, Silviculture and Agroforestry, Forestry and Environmental technology, Forest biotechnology and tree improvement

COMPUTER SCIENCES: Artificial intelligence, Digital Humanities, Computer Vision, Robotic, Mobile Application, Network Security, E-Government, E-Commerce, Data-mining, Geography Information system, Cloud and Grid Computing, Bio Informatics, Decision, Support System

ENGINEERING: Architectural Studies, Sustainable Architecture, Architecture Urban Conservation, Environment-Friendly Construction and Development, Safety Management, Heritage Culture Tourism, Urban Planning, Building and Construction Technologies, Mechanical, Energy and Machine Engineering, Electronics, System and Statistics Engineering,

International Conference on Environment and Technology

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Renewable Energy Technologies, Electric Drive and Energy Conversion, Information System and Management, Mechatronic, Robotic and Automation

APPLIED MULTIDISCIPLINE: Technology in Education, Applied Technology in Society, Environmental Law, Environmental Literacy, Cultural & Environment, Health and Environment, Public Environment. Environmental Policy.

More information : http://icetech.unilak.ac.id/Tracks.htm

C.Important Dates

DESCRIPTIONS DEADLINES Abstract Submission Due date: 3 August 2018 Notification of Acceptance: 5 August 2018 Full Paper Submission: 8 August 2018 Conference Day: 10-11 August 2018

D.KEYNOTE SPEAKER

Prof. Dr. Weishen Wu, Ph.D (Dayeh University, Taiwan) Prof. Dr. Herri, MBA(LL2-Dikti Wil. X)

Prof. Ghamal Zakaria (Universiti Brunei Darussalam)

International Advisory Board

Prof. Dr. Joran (Linkoping University, Swedia)

Prof. Dr. Amran bin Hamzah (Universitas Teknologi Malaysia, Malaysia) Prof. Dr. Khaerurijal (Institut Teknologi Bandung, Indonesia)

Prof. Dr. Asep Saefuddin (Institut Pertanian Bogor, Indonesia) Prof. Dr. Mauridi (Institut Teknologi Sepuluh November, Indonesia) Prof. Dr. Adi Soeprijanto (Institut Teknologi Sepuluh November, Indonesia) Prof. Dr. Syafrani (Universitas Lancang Kuning, Indonesia)

Prof. Dr. Hariadi Kartodiharjo (Institut Pertanian Bogor, Indonesia) Prof. Dr. Sumbangan Baja (Universitas Hasanuddin, Indonesia) Prof. Wiendu Nuryanti Ph.D (Universitas Gajah Mada, Indonesia) Prof. Dr. Chairul Saleh (Universitas Islam Indonesia, Indonesia) Prof. Dr. Richardus Eko Indrajit (STMIK Perbanas, Indonesia)

Scientific Committee:

· Assoc. Prof. Dr. Rila Mandala (Institut Teknologi Bogor, Indonesia)

· Assoc. Prof. Dr. Romi Satria Wahono (Universitas Dian Nuswantoro, Indonesia)

· Assoc. Prof. Dr. Phil. Arinafril (Universitas Sriwijaya, Indonesia)

· Assoc. Prof. Dr. Arachchilage Aruna Shanta (Sabaragamuwa University of Sri Lanka)

· Assoc. Prof. Dr. Abdurrahman Radin Haggi (Sultan Sharif Ali Islamic University, Brunei)

· Assoc. Prof. Dr. Dedi Zargustin (Universitas Lancang Kuning, Indonesia)

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· Assoc. Prof. Dr. Hamzah (Universitas Lancang Kuning, Indonesia)

· Assoc. Prof. Dr. Sitti Latifah (Universitas Mataram, Indonesia)

· Assoc. Prof. Dr. Marhamah Nadir (Universitas Hasanuddin, Indonesia)

· Assoc. Prof. Dr. Indah Raya (Universitas Hasanuddin, Indonesia)

· Assoc. Prof. Dr. Wasilah Sahabuddin (UIN Alaudin Makassar, Indonesia)

· Assoc. Prof. Dr. Badrussaman (Institut Teknologi Sepuluh November, Indonesia)

· Sofiane Hamrioui, Ph.D(Universite de Haute Alsace, France)

· Amine Brahmia, Ph.D (eXia. CEsi School of Computer and IT, Strasbourg, France)

· Onrizal, S.Hut, M.Si, PhD (Universitas Sumatera Utara, Indonesia)

Organizing Committee :

· Advisor :

Assoc. Prof. Dr. Hasnati, M.Hum (Universitas Lancang Kuning, Indonesia)

· General Chair :

Assoc. Prof. Ismail Suardi Wekke, Ph.D (STAIN Sorong, Indonesia)

· Program Chairman

Assoc. Prof. Dr. Junaidi, M.Hum (Universitas Lancang Kuning, Indonesia)

· General Co-Chair :

Budianto Hamuddin, M.Esl (Universitas Lancang Kuning, Indonesia)

· Secretary :

Alexsander Yandra, M.Si (Universitas Lancang Kuning, Indonesia)

International Conference on Environment and Technology

IOP Conf. Series: Earth and Environmental Science 469 (2020) 011003

IOP Publishing doi:10.1088/1755-1315/469/1/011003

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Documentations

IOP Conf. Series: Earth and Environmental Science 469 (2020) 011003 doi:10.1088/1755-1315/469/1/011003

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International Conference on Environment and Technology

IOP Conf. Series: Earth and Environmental Science 469 (2020) 011003

IOP Publishing doi:10.1088/1755-1315/469/1/011003

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IOP Conf. Series: Earth and Environmental Science 469 (2020) 011003 doi:10.1088/1755-1315/469/1/011003

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IOP Conference Series: Earth and Environmental Science

PAPER • OPEN ACCESS

List of Titles

To cite this article: 2020 IOP Conf. Ser.: Earth Environ. Sci. 469 011004

View the article online for updates and enhancements.

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Scientific Committee -

Participants -

Delegate List -

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IOP Conf. Series: Earth and Environmental Science 469 (2020) 011004 doi:10.1088/1755-1315/469/1/011004

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ICE-Tech 2018: List of Titles No.First NameSurenameInstitutionEmailPaper Title 1 HadinotoHadinotoUniversitas Lancang Kuninghadinoto@unilak.ac.idLevel of Erosion Hazard in Buffer Zone of Great Forest Park Sultan Syarif Hasyim Riau 2 AmiruddinFisuAndi Djemma Universityamiruddinakbarfisu07@ gmail.comEconomic & Financial Feasibility Analysis of Tarakan Fishery Industrial Estate Masterplan 3 GiarnoGiarnoGadjah Mada Universitygiarno@mail.ugm.ac.idInfluence Rainy and Dry Season to Daily Rainfall Interpolation in Complex Terrain of Sulawesi 4 Lusi PutriUniversitas Lancang Kuninglusidwiputri@unilak .ac.idThe composition of the use of the aggregate uses a grain of buton asphalt 5 RindiHatikaUniversitas Pasir Pengaraianrindigenesa@gmail.comIllegal Gold Mining in Kuantan River: Mercury Contamination Analysis 6 AlfianSalehUniversitas Lancang Kuningalfian.saleh@unilak. ac.idEffect ofAggregate PhysicalProperties Observed Void in Minerals Aggregate (VMA) Value 7 WanSyaifuddinUniversity of Sumatera Utaraprofwsy@gmail.comArranging River based on Local Wisdom: A Case study on Uppercase of Wampu River in North Sumatera 8 DavidSetiawanUniversitas Lancang Kuningdsetia@unilak.ac.idComparison of Measurement Results in the Breaking System Between Copper Electrodes, Aluminum andMixed Iron on Solid and Swamp Clay 9 ZainuriZainuriUniversitas Lancang Kuningzainuri@unilak.ac.idAnalysis Palm Oil Midrib Fiber Brick Against Compressive Strength, Cost of Production and CO2 Emissions 10 Febrizal SyamUniversitas Lancang Kuningfebrizal@unilak.ac.i d Testing ofAcademicAchievement Clustering Patternsof Students Using Rapidminer and Tanagra 11 Virgo HarisLancang Kuning universityvirgotrisepharis@unila k.ac.idAnalysis of urban whale drainage capability Pekanbaru to the maximum intensity of rainfall 12 SusySrihandayaniUniversitas Lancang Kuninggadisoil79@gmail.co mCBR Laboratory Analysisfor Determining The Numberof Compaction Tracks to Achieve Field CBR 13 TriHandayaniSekolah Tinggi Teknologi Dumai trihandayani.stt@gmai l.comComparison ofSeveral ShortWaves in theMODIS Image Compression 14 EdfanDarlisUniversitas Riaudarlis_ee@yahoo.com Carbon EmissionDisclosure: A Study on Manufacturing Companies of Indonesia and Australia

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15 EnnyInsusantyUniversitas Lancang Kuningennyinsusanty@unil ak.ac.idMitigation Climate Change: Strengthening Agroforestry at the District XIII Koto Kampar, Riau. Indonesia 16 FajrizalFajrizalUniversitas Lancang Kuningfajrizal@unilak.ac.idWeb-Based Expert System Application in Determining Facial Care 17 TitinSundariUniversitas Lancang Kuningtitin@unilak.ac.idThe Use of Wind Rose to Improve the Quality of Site Analysis 18 HardiHardiUniversitas Lancang Kuninghardi@unilak.ac.idYoung EntrepreneursEnvironmentDevelopment:Analyzing the Effectiveness and Strategic Design. 19 SepritaLidarUniversitas Lancang Kuningsepritaldr@unilak.ac.idPlantResponse Due toInoculation ofFr.Mull Earthworm (Pontoscolex Corethrurus): Pakchoy (Brassica RapaL) Context 20 LatifaSiswatiUniversitas Lancang Kuninglatifasiswati@unilak.ac.i dFriendly Organic Fertilizer for Green Environment: Exploring Farmers Knowledge and Skills 21 KhairilAnwarAndalas Universitykhairrilanwar@gmai l.com Ecological Wisdom of OralTradition: Surface and Deep Structure Tension in Preserving the Lake Environment 22 HardiHardiUniversitas Riauhardi.centerr@gmail.co mThe Factors Affecting Intention to InternalWhistleblowing: An Idea of Free Cheating Environment 23 WetriFebrinaSekolah Tinggi Teknologi Dumaiwetry.febrina@gmai l.com Optimum Dosage of Coagulant and Flocculant on Sea Water Purification Process 24 IrwanEffendiUniversity of Riauhelpingirwan@gmail .comAdaptationofAzolla MycrophylatoBrackish Water Ecosystem 25 NediSUniversity of Riauhelpingirwan@gmail.comTropicLevelStatus of DumaiRiver Esutuary Based on Chlorophyll-Content 26 FahrialFahrialUniversitas Islam Riau

fahrial_me@yahoo.comUtilizationofCorporate Social andEnvironmental Responsibility to ImproveCommunity Economy in Pekanbaru City 27 MoniceMoniceUniversitas Lancang Kuningmonice@unilak.ac.idAndroid-Based Energy-Saving Software for IndoorLamp Selection Applications 28 HendriSilvaUniversitas Lancang Kuninghsilva@unilak.ac.id The Pelalawan Royal Palace Architectural Design: Exploring the Environmental Values and Symbols in Riau Province 29 FahmiFahmiUniversitas Lancang Kuningfahmiadvokat12@gmail. comForest Destruction in Riau Province:Identifying the Company's Legal Responsibility

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3 30 DwiHerlindaUniversitas Lancang Kuningdwiherlinda@unilak.a c.idWaterSupply andSanitation: Problems on Community Empowerment Based Program in Indragiri Hulu, Indonesia 31 GusneliYantiUniversitas Lancang Kuninggusneli@unilak.ac.id Variation Analysis Addition of Admixture Consol N10 MB to Concrete Compressive Strength 32 DediWardiantoMuhammadiyah Sumatera Barat University

dediwardianto71@yah oo.com emailThe Roll-Bearing Damage Analysis ofCentrifugalPump (Zm11-W375/04) 33 LilianaLilianaUIN Suska Riau Pekanbaruliliana@uin- suska.ac.idA Guideline on Designing a Safe and Appropriate Grounding System: A Review of Selected Papers 34 Ali AnwarInstitut Agama Islam Negeri Kediriali.anwar9999@gma il.comThe Shift of Kyai’s Roles in Kediri East Java in The Post New- Order Era 35 HamzahEteruddinUniversitas Lancang Kuninghamzah@unilak.ac.idThe Impact of Solar Panel Temperature to Solar Home System (SHS) Output Voltage 36 LisnawitaLisnawitaUniversitas Lancang Kuninglisnawita@unilak.ac. id Implementation ofECLATAlgorithmTechnology: Determining Books Borrowing Pattern in University library 37 IrwanEffendiUniversity of Riauhelpingirwan@gmail .comEcological Analysis ofPacific White Shrimp (Litopenaeus Vannamei) Cultivation: Rokan Hilir and Dumai Context 38 LoneliCostanerUniversitas Lancang Kuninglonelicostaner@gma il.comE-Learning Feasibility Analysis: Dwi Sejahtera Vocational High School Pekanbaru Context 39 EssySyamUniversitas Lancang Kuningessysyam@unilak.ac .idThe Role of Akit Tribes’ Local Knowledge In Environmental Conservation 40 Raihanatu BRuzainUniversitas Islam Riauraihanatu.binqolbi@psy .uir.ac.idHospitalEnvironmentLength ofWorking Analysis: Musculoskeletal Disorders 41 IndahMuzdalifahUniversitas Lancang Kuningindah@unilak.ac.idImproving English Speaking Competenceby Using Google Translate in Campus Environment 42 InolaAnwarUniversitas Negeri Padanganwarinola17@gmai l.comManhaj Tarbiyah for PKS Regional Representative Council: Enriching or Depressing thePoliticalEnvironmentin West Sumatra, Indonesia? 43 CicaOpendaUniversitas Negeri Padangcicaopenda94@gmai l.comAn Overview ofChinese Ethnicin Sungai Penuh: Experiencing Competitive Environmentof Culture, Politics and Economic Domination

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4 44 NurlianaNasutionUniversitas Lancang Kuningnurliananst@unilak. ac.idUser-friendly Technology at PT PLN (Persero) Pekanbaru: OE Analysis on Procurement of Goods and Services 45 IndraAfritaUniversitas Lancang Kuningindra_afrita@yahoo. comMedical Environmental Competitiveness: Law Protection for Patient and Traditional Alternative Medicine Practitioners 46 VitaAmeliaUniversitas Lancang Kuningvita.amelia@unilak. ac.idLibrarian Services at Unilak’sMain Library Environment: A Dramaturgi Approach 47 Bambang SWijayaBakrie Universitybswijaya98@yahoo.co mChanging the Mindset in the Culinary Business Environment: From Entrepreneur to Branderpreneur 48 CandraKiranaAkademi Kebidanan Helvetia Pekanbaru

ckirana17@gmail.co mA Correlational Study on Goal Orientation and Foreign Language Anxiety in Campus Environment 49 FitridawatiSoehardiUniversitas Lancang Kuningfitridawati@unilak.a c.idDifferences in the spreading temperature between the grained buton bitumen with the penetration asphalt 60/70 50 MastevenRomusUniversitas Islam Negeri Sultan Syarif Kasim Riau mromus@gmail.comSelected Firms EnvironmentalVariables: Macroeconomic Variables, Performance and Dividend Policy Analysis 51 AdiRahmatUniversitas Lancang Kuning

adirahmat@unilak.ac.i dOrganizational Climate and Performance: The Mediation Roles of Cohesiveness and Organizational Commitment 52 MuhammadNasutionUniversity of Muhammadiyah Sumatera Utara

muhammadirfan@u msu.ac.idEnvironment of Internet Marketing and Experiential Marketing in Indonesia Context: Small and Medium Enterprises (SMEs) Purchase Intentions 53 HerdiHerdiUniversitas Lancang Kuningherdi@unilak.ac.idEnglish as Foreign Language (EFL) Students’ Classroom Environment: Verb Tenses Usage Analysis 54 AndrewUtamaUniversitas Lancang Kuningandrew.fh.unilak@g mail.comIslamicBanking Environmentin Indonesia:History and Development of Regulations in National Legal System 55 JunaidiJunaidiUniversitas Lancang Kuningjunaidi@unilak.ac.idEnvironmental Signs and Symbols in Dance: A Perspective from Linguistic Function 56 SukmaErniUniversitas Islam Negeri Sultan Syarif Kasim sukma.erni@uin- suska.ac.idA Closer Look on Interpersonal Skillin Students’ Environment: A Correlational Study on Religious Knowledge and Locus of Control

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5 57 RiniNizarUniversitas Lancang Kuningrininizar@unilak.ac.i d Women’s Role on Family Economic in Local Environment: A Case of Hangtuah Village Indonesia 58 SandraDewiUniversitas Lancang Kuningsandra.fh.unilak@g mail.comCopyrightInfringementon theInternet: A Normativelegal Environment Research on Regulation Number 28 of 2014. 59 TantryWidiyanartiUniversitas Muhammadiyah Tangerang

tantry11@gmail.co mReligiosity in Digitizing Ancient Manuscripts: Changing the Nature of the Manuscript from Sacred to Profane 60 NoraAdelinaUniversitas Negeri Padang.

noraadelina85@gmail. comRaising Learning Activities in Class Environment: PBL Model and PCP Strategy on PPKN Course 61 WidyaAprianiUniversitas Lancang Kuningwidyaapriani@unila k.ac.idThe Comparison ofCondition Evaluation ofSiak II Steel Frame Bridge betweentheFCM Method and theBridge Management System 62 MuhammadYusufUniversitas Islam Negeri Alauddin Makassar

muh.yusuf1274@gm ail.comIntergratingEco-Socioreligious:PreservingEnvironmentand Actualizing Pluralistic Piety 63 Gogor AHandiwibow oInstitut Teknologi Sepuluh Nopember Kampus Cokroaminoto

gogor@mmt.its.ac.idCSR ContributionsfromSustainability BusinessPoint of View: ProposesHypotheticalFactors andConceptual Framework 64 Roma A. A.LoebisUniversity of Sumatera Utara romaloebis@gmail.c omTeaching English as a Foreign Language at Primary School: Selected Cartoon Movies in Classroom Environment 65 YettiYettiUniversitas Lancang Kuningyetti_arwendi@yaho o.comLocal Business Environmental Control: Detecting Conspiration on Goods and Services Purchasing Through LPSE in Pekanbaru 66 EniSuhestiUniversitas Lancang Kuningsuhestieni@unilak.a c.idBe Familiar with the Medicinal Plants in Campus Environment: Habitus, Usage, and Part Used 67 HamzahEteruddinUniversitas Lancang Kuninghamzah@unilak.ac.idWeb Based Raspberry Monitoring System Solar Energy Power Plant 68 RokiHardiantoLancang Kuning Universityroki@unilak.ac.id Effectiveness ofExpertSystem Technology inDetermining Personality Type

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69 Robert TSiregarUniversitas Simalunguntuasir@gmail.comRegionalDevelopment Environment: Implementation, Realization & Contribution of Revenue in Local Context 70 AstadiPangarsoTelkom Universityastadipangarso@telk omuniversity.ac.id Quantum Learning Methods in Class Environment: An Efforts to Achieve Student Centred Learning 71 M. FaisalRamadhaniUniversitas Indonesiapbintangpagi@gmail .comThe Role and Function of Story Characters in the Community Environment 72 Arianti KhairinaUniversitas Indonesiapbintangpagi@gmail .comEnvironment on Javanese Literary Work: Exploring Cultural Convention and Harmony of Thinking 73 MunawarHolilUniversitas Indonesiakangmumu2016@g mail.comMyths ofNyi Pohaci Sanghyang Sri on Sundanese Ethnic: Efforts to Reconstruct theValues ofEnvironmental Conservation 74 BambangHernawanUniversitas Indonesia bambang.hernawan @ui.ac.idNini Towong and Environmental Preservation: Manuscript Review 75 Deby SHarsenaUniversitas Indonesia deby.steviangga@ui. ac.idA Closer Look on the Nature inside of Wedharan Wewadining Bawan Text: A Descriptive Analytical Study 76 FaizahKamilahUniversitas Lancang KuningFaizahkamilah76@y ahoo.comThe Influences of Leadership and Working Environment: Bank Employee Performance Analysis 77 Fitri EriyantiUniversitas Negeri Padang

fitri.eriyanti@fis.unp.a c.idThe Impact of Government Policies towards the Economy and Education of Fishermen’s Children in Padang City 78 HeniSusantiIslamic University of Riauheni@law.uir.ac.id The Rising ofWomen Trafficking Crime in Industrial Revolution 4.0: Analyzing a Safe Environment in a Border 79 Elsy RenieBrawijaya Universityreniebts@gmail.comThe Development of the Politics of Law in Indonesia’s Sharia Economic Environment 80 UsahaSitumeangLancang Kuning Universityusaha@unilak.ac.idEnvironment Lighting System Evaluation: Lancang Kuning University Context 81 Nyoto Nyoto Universitas Diponegoro Semarang nyotoriau@gmail.co mConstructing a Multi-racial Environment: Measuring the Tionghoa Nasionalism in Indonesia 82 KhoirunnisaKusumaUniversitas khoirunnisakusuma0Factors in Children’sObedience towards Gugon Tuhon in

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7 Indonesia 3@gmail.comJombang: The family manner and environemental guide 83 PerkasaDwigunaUniversitas Indonesia perkasamega@ui.ac. id Exploring Children’s Understanding on Gugon Tuhon: Reasoning and logical thinking on Javanese socio-environment 84 IdaErvianaUniversitas Indonesia ida.erviana@ui.ac.idEating Etiquette in Gugon Tuhon: A Case of Finding Out the Children Obedience Based on Birth Order 85 Asmendri Asmendri Institut Agama Islam Negeri (IAIN) Batusangkar

asmendri.25@gmail. comPrincipal Competence in Organizing Madrasah Activities: The Teacher’s Perception 86 HaznilZainalSekolah Tinggi Ilmu Ekonomi Persada Bunda

haznilzainal1@gmai l.comOrganizationalCulture, Organizational Commitmentand Employees Performance 87 RefikaAndrianiUniversitas Lancang Kuningandriarefi@gmail.co mAndroid Apps in EFLClassroomEnvironment: Improving Students’ Learning Outcomes in Translation 88 Muhammad DaengUniversitas Lancang Kuningyusufdm@unilak.ac. idExploring Implementation of Law and Local Policy for Free CompactDisc Pirating Environment: Socialization, Prosecution and Problems in Pekanbaru 89 AbdMuisUniversitas Hasanuddinmuist82@gmail.comThe Use of Feed by Poultry Men at Allakuang, Sidrap 90 AkmalAkmalPadang State Universityakmalmarlis@gmail. comDevelopingStudents’ Human Right Awareness Based on Minangkabau’s Culture and Environment Beliefs 91 YantriMaputraUniversitas Andalasyantrimaputra@gma il.comBuilding Family’s Social Resilience through Batobo Culture: A community environment proposal 92 EvizarizaEvizarizaUniversitas Lancang Kuningevizariza@unilak.ac. idPsychoanalysis in Sinambela Dua DigitNovel: Do Society and Environment Oppressed the Main Character? 93 BambangSurotoUniversitas Lancang Kuningbambangsuroto@uni lak.ac.idServices and Participation in Public Hospital: Creating a Trusted Environment for Outpatient 94 SurtinahSurtinahUniversitas Lancang KuningSurtinah@Unilak.Ac .IdExploring ThreeVarieties ofSweet Corn (ZeaMays Saccharata, Sturt) In Pekanbaru: Exciting Agronomic Crops 95 HadiyatiHadiyatiUniversitas Lancang Kuninghadiyati@unilak.ac.i d Exploring Service and Environment: In-patient trust and satisfaction in public hospital 96 FatkhurahmanFatkhurahmUniversitas fatkhurrahman@unilCreativity and Opportunity on Traditional Food Products:

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anLancang Kuningak.ac.idBusiness quality in competitive environment 97 MartaDinataUniversitas Lancang Kuningmartadinata@unilak. ac.idLearning ModelCooperative for AdiwiyataPurposes: Increasing knowledge in School Environment 98 RikaCherisUniversitas Lancang Kuningrika.cherish@unilak. ac.idSustainable Conservation of the Coal Mining Town: Ombilin Sawahlunto West Sumatra Indonesia Context 99 IdelWaldelmiLancang Kuning Universityidelwaldelmi@unila k.ac.idInitiating a Sharia Environmentin a LocalMarket: Sharia Transaction at Ulul Albab Context 100 ArdiansahArdiansahUniversitas Lancang Kuningardiansyah2000@ya hoo.comA PotentialofTax Sector Admission Toward Arbitration Award 101 BobySamraUniversitas Lancang Kuningboby@unilak.ac.idExploring Architectural Design of Istana Siak Sri Indrapura: The Wisdom and Environmental Knowledges 102 AguswanAguswanUniversitas Lancang Kuningaguswan@unilak.ac. id The DevelopmentofIndigenoustourismin thevillage of Siabu, Salo Sub district, Kampar Regency 103 RismayetiRismayetiUniversitas Lancang Kuningrismayeti@gmail.co mConvenience Environmentin Library and Archives Service: Promotion Activities Evaluation in Pekanbaru 104 HasnatiHasnatiUniversitas Lancang Kuninghasnati@unilak.ac.idPolicy ImpactAreas ofSpatial Plan Investment Climate of Business Plantation in Riau Province 105 SriWahyuniUniversitas Lancang Kuning

sriwahyunifkip@unila k.ac.idExploring Difficulties in Selected Class Environment: Biology Molecular Course Context 106 NenengSalmiahUniversitas Lancang Kuningnenengsalmiah@unil ak.ac.idAccounting System Design for Riau Province Sports Assets: Measuring rent system and Environment 107 BambangSupenoUniversitas Lancang Kuningf2bams@gmail.comCompetitive EnvironmentAnalysis Through Finance Fundamentals Analysis: LQ45 stock prices on the Indonesia stock exchange 108 Mar’atulAfidahUniversitas Lancang Kuning

maratul.afidah@yahoo .co.idLooking Up General Biology Concept: A Descriptive Study 109 YuslainiYuslainiUniversitas Lancang Kuningf2bams@gmail.comExploring Performance and Traceability Environment on Dept. of Housing Settlement and Lands: Motivation, Leadership and Job Satisfaction 110 Nanda MelaUniversitas Riaunanda.fito.mela@gm ail.comCompanyValue on CorporateSocialResponsibility: Moderating Variable on Society Environment

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9 111 IikIdayantiUniversitas Lancang Kuningidayanti.iik@gmail.c omA Discourse from Abu Abdurrahman’s on Hikayat Istanbul: Paratextual Analysis Approach 112 DestinaKasriyatiUniversitas Lancang Kuningdestinakasriyati@gm ail.comEFL Learners’ Skill in Listening Narrative Text: Descriptive Analysis on Classroom Environment 113 MelindaSariningsihUniversitas Indonesia melinda.sariningsih @ui.ac.idThe Concept of Unen-Unen and Free Corruption Environment: An Anti-corruption Lesson from Javanese Heritage 114 Nanny LestariUniversitas Indonesia nanny-sl@ui.ac.id Raising Water and River Sustainability Issues: An Effort to Preserve the Nature through Children’s Stories 115 Nanny LestariUniversitas Indonesia nanny-sl@ui.ac.id Themes and Messages of Environmental Sustainability Issues in Jogja Ora Didol Lyrics 116 RefikaAndrianiUniversitas Lancang Kuningandriarefi@gmail.co mConnectingOne Nation to Others UsingKid’sStory: Translating the Text in a Supporting Class Environment 117 Achmad Hidayatull ahUniversity Muhammadiyah of Surabaya

achmad.pendmat@f kip.um- surabaya.ac.id

The Affect ofThe Internetand Social Media:Mathematics Learning Environment Context 118 Noviyanthy HandayaniMuhammadiyah Palangkaraya University

novisipilump@gmai l.comAnalysis of Fiber Concrete Compression Strength For Material in Palangka Raya 119 Abdul HidayatUniversity of Muhammadiyah Surabaya

azizhidayat@um- surabaya.ac.idTutorial Guidance Through Eduners Program in Improving an Ability in Pre Test of Nurse Competency 120 Musrifatul UliyahUniversity of Muhammadiyah Surabaya

musrifatul@um- surabaya.ac.idInfluence of AnimatedFilm Media In Learning: Language development in mild mental retardation environment 121 KustiawatiNingsihUniversitas Islam Madurakustiawatin@gmail. comEconomicValuation for Organic Farming of Dragon Fruit: Cost Benefit Analysis Approach 122 DedeNasrullahUniversity Muhammadiyah of Surabaya

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syaifulumam55@gm ail.comIncreasing the Development of Environmental-Based Regional Economy: Build and Save the Nation’s Future 128 TiningHaryantiUniversitas Muhammadiyah Surabaya,

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12 MadiunExports and Dollar Exchange Rates 145 Tony YuliantoUniversity of Madura (UIM) Pamekasan, Indonesia

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syamsul_huda@yah oo.co.idSeeing Education Development Based on the Perspective of Steps-Three-Law by Auguste Comte: Environmental situation of Tebuireng Pesantren 159 Iffatin Nur State Islamic Institute of Tulungagung

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167 Ilmatus Sa’diyahUniversitas Indonesiailmatussadiyah@gm ail.comThe Relation ofVocabulary LearningStrategy with the Vocabulary Mastery of BIPA Students: Seeing Language Environment support 168 Turita I Setyani Universitas Indonesia turita.indah@gmail.c omExploring the EnvironmentalBeauty ofJavaneseEthnic Costume: Seeking for Hegemony and Social Identity 169 Hernimawati HernimawatiUniversitas Lancang Kuninghernimawati@unilak .ac.idPolicy of Environmental Tax In Indonesia 170 PrihatiPrihatiUniversitas Lancang Kuningprihati@unilak.ac.idPolicy oOfEcotourismDevelopmentIn inRiau Province: Analysis and Strategies 171 Surya DailiatiUniversitas Lancang Kuningsuryadailiaty@unila k.ac.idEnvironmental Cleaning Control Policy:Analyzing Cleanliness and Gardening Control in Pekanbaru, Indonesia 172 Sudi Fahmi Universitas Lancang Kuningsudifahmi@unilak.a c.idPerspective ofConstitutional Law: The Right ofInquiry of People's Representative Environment 173 Surtinah SurtinahUniversitas Lancang Kuningsurtinah@unilak.ac.i d Increasing Sweet Corn Production: Fertilizing Zea Mays Saccharata, Sturt Context in Pekanbaru. Indonesia 174 Yuhelmi Yuhelmi Universitas Lancang Kuningyuhelmi@unilak.ac.i d Support System on Decision with Simple Additive Weighting (SAW) Method: Organizational Leaders Selection 175 SriUtami Universitas Lancang Kuninguut76solo@gmail.co m Using POC Azolla Mycrophylla and Urea Fertilizer: Lettuce Plant (Lactuca Sativa L) Context 176 Wasiah Sufi Universitas Lancang Kuningwasiah.sufi@unilak. ac.idEnvironmental Development Strategy: Case Study Historical Tour Industry 177 Ryan PahlawanUniversitas Lancang Kuningryanpahlawan@unil ak.ac.idBusiness and Risk Aspects in the era of Digital Information Technology University in Pekanbaru 178 Mohd. FauziUniversitas Lancang Kuningmohd.fauzi_007@ya hoo.co.idLanguage Maintenance of Riau Malay Environmental Texts: 179 Yuvi Darmayuna taUniversitas Lancang Kuningyuvidarmayunata@u nilak.ac.idEntry Letter Management System and Out Letter Using Codeigniter Framework at Lancang Kuning University

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15 180 Sri WahyuniUniversitas Lancang Kuningsriwahyuni91@unila k.ac.idThe Problems of SocialEmotionalDevelopmentin Early Chilhood 181 HajamHajamState of Islamic Religion Institute Syekh Nurjati

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asmendri.25@gmail.comLocalMadrasah Environment& Activities Managerial: Viewing Principal Competence from the Teachers’ Eyes 189 Zarfina YentiState Islamic University Sulthan Thaha Saifuddin , Jambi

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rahmatullahbinarsyad@g mail.comProducing Simple Learning Multimedia: Faciliting Technology for Student Using SFAE Model

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16 191 Miftah RahmawatiUniversitas Muhammadiyah Sorongmiftah.sigit@yahoo.comLevel Subgroup Homomorphism in Fuzzy Subgroup

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Exploring Service and Environment: In-patient trust and satisfaction in public hospital

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International Conference on Environment and Technology

IOP Conf. Series: Earth and Environmental Science 469 (2020) 012065

IOP Publishing doi:10.1088/1755-1315/469/1/012065

1

Exploring Service and Environment: In-patient trust and satisfaction in public hospital

Hadiyati Hadiyati¹, Bambang Suroto², Fatkhurahman Fatkhurahman³

1 email: hadiyati@unilak.ac.id

Universitas Lancang Kuning, Jl. Yos Sudarso Km 08 Rumbai Pekanbaru

2 email: bambangsuroto@unilak.ac.id

Universitas Lancang Kuning, Jl. Yos Sudarso Km 08 Rumbai Pekanbaru

3 email: fatkhurrahman@unilak.ac.id

Universitas Lancang Kuning, Jl. Yos Sudarso Km 08 Rumbai Pekanbaru

Abstract: This study focused on in-patient trust in the Regional Public Hospital of M. Sani in Tanjung Balai Karimun Regency in regards to the services given and its position as a comparative and exemplary hospital representing the international-level ones. This hospital is called so because it is located in the entrance area to the neighboring countries. The problem regarding the services in this government-owned Regional Public Hospital has become a part of discussion requiring a solution. The medical officers in the government-owned hospitals have recently been distinguished from the medical officers in the overseas hospitals. The responsiveness and motivation giving in the foreign hospitals have been found better than the government-owned ones. This study aimed at establishing the influence of responsiveness and motivation giving towards patient satisfaction and its impact towards in-patient trust in Tanjung Balai Karimun Regency. This study used the survey method with 100 patients and their families as the samples by employing an accidental sampling technique. The data collection technique used questionnaires and the data analysis technique used SEM analysis instrument via WarpPLS software. The results of the study indicated that the medical officers responsive towards the patients and motivating them will make them satisfied towards the services given. Patient satisfaction significantly influences their trust towards in-patient services in the Regional Public Hospital of M. Sani of Tanjung Balai Karimun Regency.

Keywords: Responsiveness, Motivation Giving, Satisfaction, and Trust

1. Introduction

Hospitals as one of health service institutions play an important role in health development.

Hospitals have a mission of giving quality and affordable health services for the society for the sake of improving the public health status and a specific mission of determining and achieving the hospital owner’s aspiration. A hospital is defined as a place providing health services for all types of diseases ranging from basic to specific.

The importance of hospitals as health service institutions implementing complete private health services provides inpatient care, outpatient care, and emergency service. Hospitals established and run by the government are the technical implementation units from government agencies whose major responsibilities and functions are in the field of health services or in the other government agencies.

Hospitals established and managed by Regional Government must be the regional technical implementation units or the regional technical institutions managed based on the financial management of the regional public service agency in accordance with the provisions of the legislation.

IOP Conf. Series: Earth and Environmental Science 469 (2020) 012065 doi:10.1088/1755-1315/469/1/012065

2

Regional Public Hospital of M. Sani in Tanjung Balai Regency is one of the state hospitals carrying out the mandate and realizing the mission of Healthy Riau Islands 2020 which has been in accordance with the assigned mission. The hospital employed the strategy of increasing the society’s access towards the high-quality health services. The strategy of improving the society’s access towards the health services was implemented through increasing the equalization and quality of the health services, increasing the types of quality, and the assignment of health personnel. In addition, the availability, equalization, quality, medicine affordability, health supplies, policy development, and the strengthening of health development management should be guaranteed.

Patient trust towards hospitals is essential because it is the main capital in realizing the vision, mission, and the hospital goals. The patient having trust and confidence in a hospital will entrust all the medical treatment or prevention of the diseased that he suffered. Such an occurrence will be a great benefit for a hospital either long-term or short-term. A patient having the confidence in a particular hospital in some occasion will recommend the hospital to other people regarding the premium service that he received from it. Thus, he has taken part in promoting the hospital to the other future patients which can be referred to as patient loyalty. On the other hand, a hospital receiving less trust and confidence from the society will be abandoned in the future. The hospital will eventually lose the patient and end in bankruptcy for there are no patients using its services.

Today’s biggest challenge for the hospital managers, as informed in Kompas, is that the number of Indonesian citizens seeking the medical treatment abroad keeps increasing. The technology sophistication, medical skills, and service hospitality have become its driving reason. Billion rupiahs of Indonesian's foreign exchange have flown to the neighboring countries every year. Trust issues have driven the brokers' intention to count on the partner companies. Morgan and Hunt (2014) state that trust without any intention to count on the reliable parties shows that the trust remains restricted.

The data showed that the number of the patients doing repeat order be revisiting the hospital and reusing the hospital services covering inpatients and outpatients has increased and decreased at times.

This problem is possibly caused by the users’ trust level towards the hospitals which keep changing. The rapid advancement of science and technology has currently made the society more selecting in choosing a hospital. Considering that a hospital is a place to get medical treatment and services needed by the society, it is necessary for the hospital to understand the health service quality expected by them, for they are nowadays more selective in choosing a hospital.

Society satisfaction towards a good quality of health services will certainly evolve the social trust. Trust is a business relation dimension determining the situation in which someone is assured that an agreement integrity offered by a service is dependable. This is basically an assurance that the hospital will give what it has promised and guaranteed.

Based on the result of the previous study conducted by Jennifer F. Waljee et al (2008), there is a significant correlation between patient trust towards their medication experience and patient distrust towards the surgeons. In addition, Richard Baker, Arch G. Mainous Iii, Denis Pereira Gray & Margaret M. Love, (2009) explain that continuity did not evolve patient satisfaction unless they trust the physicians. Merry Tiyas Anggraini and Afiana Rohmani (2012) state that there is a meaningful relationship between patient satisfaction towards the hospital service and supporting facilities and infrastructures and the patient interest to revisit and reuse the health services offered by Family Doctors’

Clinic. The connection is also built from the responsiveness and the motivation given by the medical officers to the patients in the form of service performance. Yuliarmi, N. N., & Riyasa, P. (2007) state that the responsiveness of the services given to the users has impacts towards patient satisfaction to the services. According to Tho’in, M. (2011), the responsiveness factor influenced the satisfaction of financial services customers. Hadiyati, N. P. M. (2018) states that the motivation given to the patients during health services by the medical officers will give satisfaction to the patients regarding the assessment result and feedbacks.