THE IMPACT OF JOB SATISFACTION AND PSYCHOLOGICAL CAPITAL TOWARDS EMPLOYEES INTENTION TO STAY – A CASE STUDY OF
COMPANY XYZ CEMPAKA PUTIH BRANCH
By
Adam Nizar Bahrak 11503090
BACHELOR’S DEGREE in
BUSINESS ADMINISTRATION
FACULTY OF BUSINESS AND COMMUNICATION
SWISS GERMAN UNIVERSITY
The Prominence Tower
I hereby declare that this submission is my own work and to the best of my knowledge, it contains no material previously published or written by another person, nor material which to a substantial extent has been accepted for the award of any other degree or diploma at any educational institution, expect where due acknowledgement is made in the thesis.
Adam Nizar Bahrak
_________________________________________ ______________
Student Date
Approved by:
Hasniati Halim, MM
_________________________________________ ______________
Thesis Advisor Date
Dr. Nila K. Hidayat, SE, MM
_________________________________________ ______________
Dean of Faculty of Business Administration Date
ABSTRACT
THE IMPACT OF JOB SATISFACTION AND PSYCHOLOGICAL CAPITAL TOWARDS EMPLOYEES INTENTION TO STAY – A CASE STUDY OF
COMPANY XYZ
By
Adam Nizar Bahrak Hasniati Halim, MM, Advisor SWISS GERMAN UNIVERSITY
Based on previous studies, employee’s intention to stay has been significantly influenced by different variables, including job satisfaction and psychological capital.
This study applied the theory with different variables which analyzing the influence in
the retail industry, specifically Company XYZ. The objective of this study is to analyze
the whether the theory is eligible to be implemented in this company. Company XYZ
has been experiencing a rise in their employee turnover rate since 2015. Data from 169
respondents has been gathered through online survey. The researcher spread
questionnaires to the employees to the employee and did an informal interview with the
Operation Head - Regional Director Operation of Company XYZ. This study is using
SPSS software to calculate and analyze data gathered. Based on the result, it is proven
that pay has the largest value in job satisfaction variable and overall influencing
employees’ intention to stay with 76,9%, and Hope with 64,4% in psychological capital
variable. By having this research, it can help the company to analyze which factor
influencing employees’ intention to stay the most and also make a better strategy to
© Copyright 2019 by Adam Nizar Bahrak
All rights reserved
DEDICATION
I dedicate this thesis to Allah Subhanahu wata'ala, my beloved family loves me
unconditionally and to all of my fellow friends.
ACKNOWLEDGMENT
First and foremost, I would like to thank Allah Subhanahu wata'ala as I was always given strength, health and patient to encounter all of the obstacles so I can finally finish my bachelor thesis on time. He also gives me opportunities to experience these kinds of situations so I can gain a lot of lessons throughout the process.
I would like to express my most sincere gratitude to my dad, Nizar Rachman, my brothers, Almas Nizar and Sultan Ayman Nizar, and my beautiful little sister, Amira Soraya Nizar. Words cannot articulate how much I love you all.
I would like to show my deepest appreciation to my advisor, Miss Hasniati Halim M.M.
I cannot thank her enough for everything that she did to help me finish this thesis. Your guidance, critics, support, time and patience is the reason that I can finish my thesis. I learned a lot by having you as my advisor. For my English Instructor Michael McNeil thank you for the constructive advice.
I want to give out my thanks to my best friends, Nickalis Ramadhan, Amelia Belva, Saskya Citrananda, Stella Febrilian, and Debby Ctnthia. Who have been an amazing friend since the start. You have done countless number of things to make me feel content and happy. Also to Bagas Permana, Fikri Hanif, Jason Fadelie, Jessica Haday, Joshua Tamaro, Michael Armando, Rayi Sastradiwirya, RakaWiradipraja, Rakly Tadashi, Winda Relyana, who always fill my campus life with laughter and happiness. We have been through thick and thin. I am so lucky to have you all in my life. Wishing us the best for all of our future.
I also want to thank my cats, Mochi and Kuaci, who always accompanies me whenever
I am at home doing my thesis.
TABLE OF CONTENTS
STATEMENTS BY THE AUTHOR ... 2
ABSTRACT ... 3
DEDICATION ... 5
ACKNOWLEDGMENT ... 6
TABLE OF CONTENTS ... 7
LIST OF FIGURES ... 10
LIST OF TABLES ... 11
CHAPTER I – INTRODUCTION ... 13
1.1 Background ... 13
1.2 Research Problem ... 20
1.3 Research Question ... 21
1.4 Research Objectives ... 22
1.5 Scope and Limitations ... 22
1.6 Significance of Study ... 22
CHAPTER II – LITERATURE REVIEW ... 23
2.1 Framework of Thinking ... 23
2.2 Job Satisfaction Definition ... 24
2.2.1 Job Satisfaction Theory ... 25
2.3 Job Satisfaction Survey (JSS) ... 27
2.3.1 Pay ... 29
2.3.2 Promotion ... 27
2.3.3 Supervision ... 28
2.3.4 Fringe Benefit ... 28
2.8 Hypothesis ... 38
Chapter III – Research Methodology ... 39
3.1 Type of Study ... 39
3.2 Unit Analysis ... 39
3.3 Sampling Design ... 39
3.4 Location and Time Frame of Study ... 40
3.5 Data Sources and Collection Method ... 40
3.5.1 Type of Data ... 40
3.6 Variable Operationalization ... 42
3.7 Data Processing Procedure ... 44
3.7.1 Validity and Reliability Test ... 44
3.8 Data Analysis Method ... 48
3.8.1 Descriptive Analysis ... 48
3.8.2 Multiple Regression Analysis ... 48
3.8.3 Classical Assumption Test ... 50
CHAPTER IV - RESULTS & FINDINGS ... 53
4.1 Company Profile ... 53
4.2 Demographic Analysis ... 54
4.2.1 Gender ... 54
4.2.2 Age Group ... 55
4.2.3 Last Education ... 56
4.2.4 Monthly Income ... 56
4.3 Descriptive Analysis ... 57
4.3.1 Descriptive Analysis of Promotion ... 57
4.3.2 Descriptive Analysis of Supervision ... 57
4.3.3 Descriptive Analysis of Fringe Benefit ... 57
4.3.4 Descriptive Analysis of Contingent Reward ... 58
4.3.5 Descriptive Analysis of Operating Condition ... 58
4.3.6 Descriptive Analysis of Co-Worker ... 58
4.3.7 Descriptive of Nature of Work ... 59
4.3.8 Descriptive of Communication ... 59
4.3.9 Descriptive of Pay ... 59
4.3.10 Descriptive of Hope ... 60
4.3.12 Descriptive of Optimism ... 60
4.3.13 Descriptive of Thinking of Stay ... 61
4.3.14 Descriptive of Intention to Search ... 61
4.3 Classical Assumption Test ... 61
4.3.1 Normality Test ... 62
4.3.2 Multicollinearity Test ... 64
4.3.3 Heteroscedasticity Scatter Plot ... 65
4.4 Multiple Regression Test ... 66
4.4.1 T-Test (Partially) ... 67
4.4.2 F-Test (Simultaneously) ... 68
4.4.3 R2 Test ... 68
4.4.4 Cross Tab per Indicator ... 69
4.5 Hypothesis Result & Analysist ... 80
CHAPTER V - CONCLUSION AND RECOMMENDATIONS ... 83
5.1 Conclusion ... 83
5.2 Managerial Implications ... 85
5.3 Recommendation for Future Researcher ... 86
