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REFERENCES Books:
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Gilbert, A.C & Iacobucci, D, Marketing Research, 9th Edition, Thompson Corporation, South Western, Mason, Ohio, 2005
Greaver II, Maurice F., Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives, Amacom, 1999
Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L., Multivariate Data Analysis, 6th Edition, Upper Saddle River, NJ: Prentice Hall Inc, 2006
Jones, P., & A. Lockwood, The Management of Hotel Operations. UK:
Thompson Learning, 2004
Juran, J.M., & Godfrey A.B., Juran’s Quality Handbook. New York: McGraw Hill, 1999
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Miaoulis, G & Michener, R.D., An Introduction to Sampling, Dubuque, Iowa:
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Miller, P., Strategic Industrial Relations and Human Resource Management, Journal of Management Studies, 1987
Sekaran, U & Bougie, R, Research Methods For Business: A Skill Building Approach (5th edition), John Wiley & Sons, 2010
Newspaper:
Sitorus, Thoga M., Kontroversi Bisnis Outsourcing di Indonesia. Harian Sinar Indonesia Baru, January 19th, 2010
Journal:
Handfield, R, A Brief History of Outsourcing. Supply Chain Resource Cooperative, May 31st, 2006
Helmi, S, Praktek Outsourcing di Indonesia. Syafrizal Helmi Alternative reading, March 31st, 2008
Bucki, James, Outsourcing Advantages: A Back Office Operations Illustration, About.com Guide (Accessed 8th April 2010)
Bucki, James, Outsourcing Disadvantages: Reasons that outsourcing is bad for your company, About.com Guide (Accessed 8th April 2010)
Heathfield, Susan M., What is Human Resource Management, About.com Guiden (Accessed 8th April 2010)
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Internet:
“Undang-Undang Republik Indonesia Nomor 13 Tahun 2003 Tentang Ketenagakerjaan”
http://pkbl.bumn.go.id/file/UU-13-2003-ketenagakerjaan.pdf
“Outsourcing: A Business Perspective by Quoquam Technologies, Inc”
http://www.quoquam.com/onsite.pdf
“Recruitment” http://en.wikipedia.org/wiki/Recruitment#Process
“PT. ISS Indonesia” http://www.id.issworld.com/Pages/Frontpage.aspx
