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I N T R O D U CT I O N T O

M A N A G E M E N T I N T H E

H O S P ITA LIT Y I N D U STRY

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I N T R O D U CT I O N T O

M A N A G E M E N T IN THE

H O S P ITA LIT Y I N D U STRY

Tenth Edition

C L AY T O N W. B A R R O W S T O M P O W E R S D E N N I S R E Y N O L D S

John Wiley & Sons, Inc.

Chair and Professor Whittemore School of Business

and Economics University of New Hampshire

Professor Emeritus School of Hospitality and

Tourism Management University of Guelph

Ivar Haglund Distinguished Professor School of Hospitality Business

Management Washington State

University

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This book is printed on acid-free paper.

Copyright © 2012, 2009, 2006 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

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Library of Congress Cataloging-in-Publication Data ISBN: 978-0-470-39974-3

Printed in the United States of America

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